 AGENT

GROUND
 
LOCATION…
*The counter are located at the entrances of the airports
*in the airport the counter is where the passengers
realize check-in
* they are identified because each one has the name of
the airline
* access according to the number of passengers
traveling with the airline
These flight attendants are also at the departure gates.
There, they check the boarding passes and announce
the flight from the speakers or inform passengers, if
necessary, where there has been a delay or when the
flight is ready for boarding passengers.
 

GROUND AGENTS
ALWAYS RECEIVE
THE PASSENGERS
WITH A BIG SMILE
 
ABOUT WORK …
SHE RECEIVES THE PASSENGERS WHO HAVE
A SHEET WITH THEIR WEB CHECK –IN OR
BOARDING PASS … AND IF THE PASSENGER
DOESN’T HAVE ANYTHING SHE WILL GIVE
HIM OR HER A BOARDING PASS WITH HIS
IDENTIFICATION CARD, PASSPORT OR VISA
Depending on the destination
 * The ground agent who works at the
counters needs to search for flight
information available in the event that the

passenger doesn’t have a boarding pass
or has made a web check-in and find
available space on the next flight
* TO VERIFY IF THE PASSENGER HAS
BAGGAGE AND WEIGHT, ACCORDING
TO THE CONDITIONS OF THE
AIRLINE..
IF THE BAGGAGE HAS MORE WEIGHT
THE PASSENGER MUST DO THE
ADDITIONAL CASHING
 *The ground agent or counter agent
checks the weight of the passenger’s
baggage .

* He or she confirms if passenger is
flying in Economy Class
or in executive classS
She or he gives the passenger a Boarding
Pass with :
Boarding Time
Boarding Gate
Time of Departure
Seat Number
Membership Number
 UNIFORMS 
WOMEN WEAR:

* dress, skirt or pants

Dress: Long dress up to the knee (wear
a skirt should not be too tight or too
short. )
* pantyhose color depends on the dress
or the airline
* scarf
* comfortable high heels
 skirt and blouse:
*skirt up to the knee


*A blouse with or without
jacket
*blouse color depends of
the airline
*tie, the color depends
on the airline.
*and comfortable high
heels
 Pants :
* pants and 
blouse
* pants, shirt
and jacket and
comfortable
Low heels
 Men wear:
* shirts should be
cotton or silk in a
neutral color
*trousers
*vests or jacket
*tie
*shoes