What a

Manager
Does?
 OUR RESPONDENTS
Praveen Ahuja Anil Kumar Sunil Kumar Rai

Savita Ramesh Kumar

Arora
Respondent 1- Praveen Ahuja

Respondent 2- Anil kumar

Respondent 3- Ramesh Kumar

Respondent 4- Savita Arora

Respondent 5- Sunil Kumar Rai

Praveen Ahuja
G. M – Sales & Marketing (North India) at LHP; 33+ years exp.

Category Theory applied/ Related Concepts

Job content in terms of Job characteristics Fayol’s administrative management theory

Most difficult challenge as manager Maslow’s need hierarchy & expectancy

theory

Teamwork Skills Transformational leadership theory

Emotional Intelligence Extraversion - OCEAN

Work life balance Conscientiousness

Response to team members not completing task Theory X and Y

Negative feedback delivered and received Self - Awareness

Managing boss Increased Performance

Cross func. And inter departmental issues Acceptability and effective listening

How to tackle conflicts among team

Human skills
members

Issues of dislike Understanding and Acceptance

Advice for future managers Human skills

Anil Kumar
A. G. M – Vacuum division at Swam Pneumatics Pvt. Ltd.; 36+ years exp.

Category Theory applied/ Related Concepts

Job content in terms of Job characteristics Fayol’s administrative management theory

Most difficult challenge as manager Interpersonal skills

Teamwork Skills Team involvement

Emotional Intelligence Self Management

Work life balance Openness to change & Acceptability

Response to team members unable to

Theory X
complete task
Negative feedback delivered and received Johari window is ideal and Acceptability

Increased Performance and effective

Managing boss
communication

Cross func. And inter departmental issues Effective communication and Acceptability

How to tackle conflicts among team

Team involvement
members

Issues of dislike Avoidance

Advice for future managers Human skills

Ramesh Kumar
Sr. Divisional Manager- The New India Assurance Co. Ltd; 28 years experience
Category Theory applied/ Related Concepts

Job content in terms of Job characteristics Skill Variety - Job characteristics Model

Most difficult challenge as manager Team coordination

Team involvement and scientific

Teamwork Skills
management theory

Emotional Intelligence Self regulation - Golman’s theory

Self regulation - Golman’s theory, Openness

Work life balance to change - OCEAN
Response to team members unable to
Social awareness
complete task

Negative feedback delivered and received Johari Window is ideal

Managing boss Communication skills

Cross func. And inter departmental issues Openness to change and effective listening

How to tackle conflicts among team

Theory Y
members
Acceptance, Agreeableness , Confrontation
Issues of dislike and Communication skills

Advice for future managers Human Skills

Savita Arora
School Principal- East Delhi Municipal Corporation (E.D.M.C); 25+years experience
Category Theory applied

Job content in terms of Job characteristics Role Clarity

Most difficult challenge as manager SWOT Analysis

Teamwork Skills Work Allocation

Emotional Intelligence Self-Regulation Goleman’s theory

Work life balance Conscientiousness-big 5 trait of personality

Response to team members unable to McGregor’s theory X

complete task
Negative feedback delivered and received Sandwiching feedback

Managing boss Effective listening

Cross func. And inter departmental issues Effective communication

How to tackle conflicts among team

Human skills
members

Issues of dislike Internal locus of control

Advice for future managers SMART-goal setting

Sunil Kumar Rai
Project manager- Accenture Solutions; 19 years experience

Category Theory applied/ Related Concepts

Job content in terms of job characteristics Role clarity

Difficult job as a manager Human skills and Work Delegation

Teamwork skills Team Involvement

Emotional Intelligence Self management and social awareness

Work life balance Self Regulation

Response to team members unable to complete Self - Awareness

task
Negative feedback delivered and received Communication skills

Managing boss Observation

Cross func. And inter departmental issues Acceptability

How to tackle conflicts among team

Theory X & Y
members

Issues of dislike Self-realisation

Advice for future managers Human skills

 Similarities
1. All respondents are managing and distributing the work.
2. In team working skills, respondents are ready to get involved with the team members
and let them know what they don’t want and how to correct the imbalances.
3. Respondent 2, 3, 4, and 5 all regular to their work and also want to upgrade
themselves for better work-life balance whereas respondent 1 claims to be satisfied
on his part for the same and nothing else to be work upon.
4. In Response to team members when they are unable to complete task all respondents
are likely to understand the condition of failure and want to fix it as possible.
5. By joining their particular team and talking to team members they tackle conflicts
among team members.
6. Respondents have similar Advice for future managers ,all they want is a good
thinker, a creator.
 Differences
1. Each respondent belongs to a different sector i.e. manufacturing & supplying, trading,
education, service and IT sectors.
2. All managers had different perspectives about the most difficult task they perform like
delegation, team-building and coordination, identifying strengths and weaknesses, etc.
3. In emotional intelligence, respondent 2, 3, 4, and 5 portray self-awareness and self-
regulation, whereas respondent 1 finds energy in communicating with others about the
issue.
4. Respondent 1, 2 & 4 believe in strongly in Theory X while respondent 3 & 5 seem
inclined towards social-awareness, in response to team members unable to complete
task
5. In response to negative feedback, all the respondents had different approaches like
self-awareness, Johari window, communication skill, etc.
6. For managing the boss, two respondents believed that performance/ results are key
factors, while others say communication, observation and listening are equally
important.