Practice Test

HUMBORG
• 1. Which of the following is not one of the four primary management
functions?
• A) controlling
• B) planning
• C) staffing
• D) organizing
• E) leading
Answer: C
2. As a manager, one of Joe's duties is to present awards to outstanding
employees within his department. Which Mintzberg managerial role is
Joe acting in when he does this?
• A) leadership role
• B) liaison role
• C) monitor role
• D) figurehead role
• E) spokesperson role
Answer: D
3. ________ is a measure of how organizations are becoming more
heterogeneous in terms of gender, race, and ethnicity.
• A) Globalization
• B) Workforce diversity
• C) Affirmative action
• D) Organizational culture
• E) Operational homogeneity
•Answer: B
• 4. Which of the following is the major challenge to managers in a fully
networked organization?
A) eliminating the need for paper communication by relying entirely on e-mail, file
transfers and the like
B) retaining team members who can easily move to another employer when
demand for their services changes
C) managing contract and temporary workers
D) maintaining a "virtual office" through the use of computers, interoffice
networks and the Internet
E) managing people who work together but are geographically separated
ANSWER: E
5. Age, race, gender, ethnicity, religion, and disability status are
examples of ________.
• A) deep-level diversity
• B) stereotypes and assumptions
• C) shared values and preferences
• D) personality traits
• E) surface-level diversity
ANSWER: E
6. Which of the following is not a dimension of intellectual ability?
• A) number aptitude
• B) perceptual speed
• C) spatial visualization
• D) memory
• E) social aptitude
Answer: E
7. The belief that "violence is wrong" is an evaluative statement. Such
an opinion constitutes the ________ component of an attitude.
• A) cognitive
• B) affective
• C) reflective
• D) behavioral
• E) reactive
ANSWER: A
8. Which of the following is an example of an affective attitude?
• A) Believing that you did a good job.
• B) The observation that most dogs have four legs.
• C) The opinion that it is never acceptable to steal.
• D) Anger at being unfairly accused of a wrongdoing.
• E) The avoidance of a restaurant where one once received bad
service.
ANSWER: D
9. Erin works on a software help desk. After being yelled at by a
customer about the state of her company's software, she becomes
angry, and has to take a short break to calm down. What makes her
anger an emotion, rather than a mood?
• A) It is a simple, unambiguous feeling.
• B) It interferes with her capacity to work effectively.
• C) It has a contextual stimulus.
• D) It can be controlled given some time.
• E) It cannot be controlled when it is elicited
ANSWER: C
10. If an employee expresses organizationally desired emotions during
interpersonal transactions, which of the following is being expressed?
• A) emotional labor
• B) negative affect
• C) positive affect
• D) emotional intelligence
• E) emotional dissonance
ANSWER: A
11. Which of the following is not included in the Big Five model?
• A) agreeableness
• B) conscientiousness
• C) intuitiveness
• D) emotional stability
• E) extroversion
ANSWER: C
12. Marina loves to visit a new country every year. Her hobbies are
visiting museums, painting, traveling, and learning new languages.
Which dimension of the Big Five model best describes Marina,
according to her hobbies?
• A) extroversion
• B) agreeableness
• C) conscientiousness
• D) openness to experience
• E) emotional stability
ANSWER: D
13. ________ is the sum total of ways in which an individual reacts to
and interacts with others.
• A) Talent
• B) Skill
• C) Knowledge
• D) Heredity
• E) Personality
ANSWER: E
14. Which of the following is a factor present in a situation which may
affect a person's perception?
• A) similarity
• B) size
• C) expectation
• D) time
• E) experience
ANSWER: E
15. A manager doing performance appraisals gives more weight to
recent employee behaviors than to behaviors of six or nine months
earlier. This shows that the manager's perception is affected by a(n)
________ bias.
• A) self-serving bias
• B) availability
• C) impact
• D) distinction
• E) hindsight
ANSWER: B