Leadership Training

for

Area Agency on Aging

of North Florida, Inc.

D. M. Gabrielle, Ph.D.
“Gabrielle”

17 January 2008
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle
Ground Rules

1. Listen actively.
2. Seek first to understand and then to be
understood.
3. Participate to the fullest of your ability.
4. Practice timely attendance including
returning from breaks.
5. Turn any cell phones or pagers to the off
or vibrate position.

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Learning Objectives
By the end of this training, participants should be
able to:
Describe the difference between
management and leadership.
Identify characteristics of a leader.
Describe the traits of a servant leader.
Develop a plan to instill a culture based on
trust.

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Leadership
 Leadership and learning are
indispensable to each other.
 John F. Kennedy

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

 Icebreaker

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Management vs. Leadership
 Management is doing things right;
leadership is doing the right things.
- Peter F. Drucker

 You manage things; you lead

people.
- Grace Murray Hopper

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Leaders Who Develop Others

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Leadership
 What are some characteristics of a
good leader?

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Leadership
 If your actions inspire others to
dream more, learn more, do more
and become more, you are a leader.
 John Quincy Adams

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Servant Leadership
 What is servant leadership?
 What do the critics say about it?
 What kinds of jobs do servant
leaders hold?
 What kind of authority do they have?
 What does it take to be a servant
leader?

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Robert Greenleaf Definition, 1970
 Wanting to serve others
 Non-materialistic
 Not focused on power and control
 Focused on growing people
 Desire to give the underprivileged a
voice and help them succeed

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Larry Spears Definition, 1995
 Non-hierarchical
 Non-autocratic
 Focused on growing people
 Focused quality and caring
 Teamwork-oriented
 Community-oriented
 Ethical behavior

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Mission Statement
 The mission of the Area Agency on
Aging for North Florida, Inc. is to
plan, coordinate, and advocate for
programs and services which
promote the independence, dignity,
health, and well being of seniors and
caregivers.

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Gabrielle Definition
Servant leaders:
 believe they have a higher calling
 devote themselves to serving the needs of others
 focus on meeting the needs of those they lead
 inspire personal growth in themselves and others
 listen and build a sense of community
 treat others as they would like to be treated.

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Gabrielle Definition
 Servant leadership encourages
collaboration, trust, foresight,
listening, ethics, and influence.

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

What Worked?

 The leader is the one who climbs

the tallest tree, surveys the entire
situation, and yells, "Wrong
jungle!”
 Stephen Covey

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Are you a Servant Leader?
 Turn to page 2 your handout

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Listening
 Listening to self
 Listening to others

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Improving Listening Habits
 Listen for ideas, emotions, and feelings
 Listen for what is not being said
 Control your emotional reactions
 Overcome personal prejudgments and
distractions
 Keep an open mind
 Listen more than you talk
 Hear the other person out (don’t interrupt)
 Use open-ended questions for active listening

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Empathy
 Servant leaders put themselves in
other people’s shoes.

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Intuition
 "There is something subtle
communicated to one who is being
served and led if, implicit in the
compact between the servant-leader
and led is the understanding that the
search for wholeness is something
that they have."
 Greenleaf, 1970

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Awareness
 "Awareness is not a giver of solace -
it's just the opposite. It disturbed.
They are not seekers of solace.
They have their own inner security.”
 Greenleaf, 1970

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Persuasion
 Positional authority is not needed.
 Consensus building is a major part
of persuasion.

 “Being in power is like being a lady.

If you have to tell people you are,
you aren’t.”
- Margaret Thatcher

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Persuasion
 Leadership is the art of getting
someone else to do something you
want done because he wants to do
it.
 Dwight Eisenhower

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Conceptualization
 Servant leaders see the big picture.

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Importance of Planning
 Predetermine a Course of Action.
 Lay Out Your Goals.
 Adjust Your Priorities.
 Notify Key Personnel.

 Allow Time for Acceptance.

 Head Into Action.
 Expect Problems.
 Always Point to the Successes.
 Daily Review Your Plan.

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Influence
 ”Job titles don't have much value
when it comes to leading. True
leadership cannot be awarded,
appointed or assigned. It comes only
from influence and that can't be
mandated.”
- John C. Maxwell, 21 Irrefutable Laws of Leadership, 1998

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Stewardship
 Seeing greater good of society
 Using and developing talents of
members of an organization.

 Passing on the plenty

 Terry Redding, October 2006

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Contemplation
 Reflection and contemplation to
learn from the experience and better
see the road ahead.

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Reflection
 How do you use reflection?

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Collaboration
 Work together with people inside
and outside an organization
 Not focused on power but instead on
greater good by bringing diverse
people together

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Trust
 Value-focused, encouraging
openness and trust

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Community
 Build community with and outside of
an organization

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Empowerment
 You can buy someone’s time, you can buy
someone’s physical presence at a given
place; you can even buy a measured
number of skilled muscular motions per hour
or day. But you cannot buy enthusiasm; you
cannot buy initiative, you cannot buy loyalty;
you cannot buy devotion of hearts, minds,
and souls. You have to earn these things.
 Clarence Francis

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Teamwork
 We would rather have one man or
woman working with us than three
merely working for us.
 F.W. Woolworth

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Success
 Coming together is a beginning,
keeping together is progress, and
working together is success.
 Henry Ford

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

 Questions?

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Contact Information
 Dr. D. M. Gabrielle
gabrielle@gabrielleconsulting.com
850-321-8222

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle