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Business Process

What is BPR?
BPR is the fundamental rethinking and redesign of business process of
business processes to achieve dramatic improvements in critical,
complementary, measures of performance, such as cost, quality, service and
What is Process?
A Process is a cross-functional interrelated series of activities that convert
business inputs into business outputs.
• Customers
i) Demanding
iii)Changing needs
• Competition
i) Local
ii) Global
• Change
ii)Customer preference
What does BPR seek?
• Cost
• Quality
• Service
• Speed, improvements
Key Characteristics of BPR
• Radical improvement
• Integrated change
• People centred
• Focus on End-customers
• Process -Based
Radical Improvement

Sustainable :
Process improvements need to become firmly rooted
within the organization.

Stepped approach:
Process improvements will not happen over night they
need to be gradually introduced. Also assists the acceptance by staff
of the change.
Integrated change
Viable solutions:
Process improvements must be viable and
Balanced improvements:
Process improvements must be realistic.
People Centred
• Business understanding
• Empowerment &Participation
• Organizational Culture
Process Based
Added Value:
BPR initiatives must add-value over and above the
existing process.
BPR initiatives must meet the needs of the customer
Focus on end-customers
Process improvements must relate to the needs of the
organization and be relevant to the end-customers to which they
are designed to serve.
Select Select the process & appoint process team

Understand Understand the current process

Steps in
BPR Develop
Develop &communicate vision of improved process

Identify Identify action plan

Execute Execute plan

• Reengineering is a fundamental rethinking and redesign of business
processes to achieve dramatic improvements
• BPR has emerged from key management traditions such as scientific
management and systems thinking
• Rules and symbols play an integral part of all BPR initiatives