HD/SD

WORK FLOW
 New Subscription –
HD/SD Lineman will go to
Subscriber’s House
Agents/CSE will fill Encoder prints Work to do the Installation
up Work Order form Encoder inputs Order Form to be
Subscriber calls
data in the
(With the STB and B
(Applying for HD/SD) for Installation of forwarded to Smart Card – but
HD/SD (STB) System Outbuild (Lineman) not yet activated),
and will call NOC
for the activation of
Smart Card

Outbuild will inform WO will be Pending Work NOC will Activate

LinkServ (Agents) @ Outbuild for Re- No Order Smart Card to the
for the Backlog scheduling/Re- Completed Server
Reason dispatching ?

Yes
Agents/CS
E will call
the Data will be Work Order will be returned
B Stored in our to MIS for the Completion in
subscriber
for the Database the System
Backlog
Reason

END A
 Change Package –
SD Existing
Agents/CSE will fill Encoder prints Work
Subscriber calls up Work Order form Encoder inputs data Order Form to be
(Upgrade / Change for Upgrade / in the System forwarded to NOC)
for HD/SD) Change of HD/SD
(STB)

Lineman will go to
Subscriber’s House
NOC to do the Installation
Data will be Work Order will be Personnel (With the STB and
Stored in our returned to MIS for the will Upgrade / HD/ Smart Card – but
SD HD
Database Completion in the System Change not yet activated),
SD?
Packages in and will call NOC
the Server for the activation of
Smart Card

END

A
A
 Change Package –
HD Existing
Agents/CSE will fill Encoder prints Work
up Work Order form Encoder inputs data Order Form to be
Subscriber calls in the System
(Upgrade / Change for for Upgrade / forwarded to NOC)
HD/SD) Change of HD/SD
(STB)

NOC
Personnel
Data will be Work Order will be will Upgrade /
Stored in our returned to MIS for the Change
Database Completion in the System Packages in
the Server

END
 Technical Support - HD/SD
Subscriber calls Yes
(Regarding HD/SD Agents/CSE will get info CRA Initial Resolved A
concerns) and concerns (HD/SD) Troubleshooting ?

No

Lineman will
SO form will be returned SO go to Endorse to
No
to CRD Completed
subscriber’s B NOC
?
(Backlogs) house to do
Service Order

NOC check/call
Yes subs for Support
Agents/CSE Encoder prints Service Order (Initial finding)
will call the form to be forwarded to
subscriber for SO form will be returned to Lineman
Backlog MIS for completion in the
Reason System
Yes
Resolved A
Encoder inputs data in the ?
System
Data will be Stored
Yes Re- in our Database No
B Sched
?
Agents/CSE will fill up Service
Order form and choose the
Endorse to CRA
requested Service Order to be
No for Service Order
END done
A

A
 Service Order –
Discon Request (HD/SD)
Agents
Subscriber calls / Agents/CSE inputs Forward Lineman will go
Letter of Audit Dept to subscriber’s
Emails for Discon data in the system B
Request Schedule and house to do
(HD/SD) to Audit Dispatch SO Service Order

Lineman
discon on-
Audit prints Work site and
NOC deactivate Yes Pull-out
Order form to be STB
Smart Card RENT- SmartCard
forwarded
(Return WO form to AL ? and STB
NOC
Audit)

No
C
Lineman
No
SO form will be returned Request discon on-
Completed site and C
to Audit C
(Backlogs) ? Pull-out
SmartCard

Yes
Audit Re-
B Dispatched
Data will be
SO Request
Stored in
SO form will be returned our END A
to Audit for completion in Database
the System
 Service Order –
Discon Overdue (HD/SD)
CA (Collection CA prints Work Order Lineman will go
CA’s Generate Assistant) form to be forwarded Audit Dept to subscriber’s
Schedule and
B
Report for Overdue inputs data in the NOC house to do
Accounts – per Brgy Dispatch SO Service Order
System

Lineman
discon on-
NOC deactivate
site and
Smart Card STB Yes Pull-out
(Forward WO form to RENT-
SmartCard
Audit) AL ?
and STB

No
C
SO form will be returned Request Lineman
No
to Audit Completed discon on-
C site and C
(Backlogs) ?
Pull-out
SmartCard

Yes
Audit Re-
B Dispatched
Data will be
SO Request
Stored in
SO form will be returned our END A
to Audit for completion in Database
the System