Integrated Apartment Management Services

ABOUT SUPERSEVA
India’s leading Enterprise Support Services provider leveraging end-to-end usage of technology
Established in 2000

HQ-ed in Bangalore with offices in Mumbai, Delhi, Chennai, Hyderabad & Pune

Vision Service Quality Clients

To be the partner of choice for
exemplary Support Services and
Solutions to progressive
enterprises.
Assurance: 100+ enterprises PAN-India
in 13 cities
ISO 9001:2015 certified
Enabled via state-of-the-art,
comprehensive technology
platform

Operational Presence: Team

Vizag, Lucknow, Gurgaon, Noida, Management : 15
Kolkata, Bellary, Bhubaneswar, Manager & Supervisory : 60
Jamshedpur, Chandigarh, Jaipur, Backend : 110
Bhopal & Raipur. On-ground : 1000+

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 SERVICES PORTFOLIO – ONE STOP SOLUTION FOR APARTMENT NEEDS

Club House Management

Integrated Facilities
Maintenance Services Handyman & Pest
(House Keeping, Security, Pest Control Services
Control & Other Services)

Lawn & Garden Concierge & Mailroom

Maintenance Services Services

Lift & Swimming Water Supply &

Pool Maintenance Waste management Services

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 CLUB HOUSE MANAGEMENT SERVICES

Planning and implementing procedures for special

events and banquet functions.

Maintaining appearance, upkeep and cleanliness of

premises and equipment at the facility.

Greeting members, guests and oversee actual services

on a routine and random basis.

Superseva will provides excellent ground level team (Club house manager) who can manage the overall operations of the Clubhouse.

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 LAWN & GARDEN MAINTENANCE SERVICES

Trim plants which are blocking driver’s line of vision or

pedestrian pathways, etc.

Check irrigation equipment for leaks, breaks, and

malfunction and repair as needed.

Maintain Lawn and remove weeds from planters.

Regular pest control on plants.
Remove and dispose trash and debris from plants and
parking lots. All trash and green waste of a reasonable
quantity will be disposed off using bins.

Remove broken or damaged plant material.

Superseva will provide experienced ground level team (Gardeners/Helpers) to maintain your Lawns & Gardens.

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 SWIMMING POOL & LIFT MAINTENANCE
Cleaning and scrubing of deck. Cleaning of pool bottom and side walls.
Submission of Pool Maintenance Plan on half /yearly basis.
Check pumps, and report deficiencies to the Facilities Manager immediately
Strictly follow pool hours & safety standards at site.
Verify that all lifesaving equipment is in its designated place. Report any missing or broken equipment's
to Facilities Manager.

Ensure inspections, testing and preventive maintenance is occurring at the required frequencies.
Ensure regulatory required AMC ( Annual Maintenance Contract) and Certificates of Inspection are
current and valid.
Ensure qualified personnel are used to perform elevator maintenance activities.
Ensure problems, outages, etc. is addressed in a timely manner.
Maintain safety standards & procedures as per norms.

Superseva will provide dedicated maintenance team who will take care of swimming pool and lift maintainance.

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 FACILITY/HOUSE KEEPING SERVICES

Services:
• Janitorial services
• Onetime Deep Cleaning Services
• Specialized Cleaning Solutions
• Cleaning consumables supply
• Machinery/Equipment on rental

Other Service Coverage:

• Car washing service
• Background verification (Maids & Drivers)
• Bird Netting (Pigeon)
• Sump & Overhead tank cleaning
• Home deep cleaning

Superseva will provided dedicated Facility team (House Keeping staff, Supervisors & Managers) who will take care entire Apartment's
facility management services.

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 MECHANICAL & ENGINEERING SERVICES
Services:
• BMS coordination
• Fire system operation &
maintenance
• RO, WTP / STP Management
• Electrical System Operations
Provides mechanical and electrical maintenance services to Apartments
and Maintenance
Maintenance operatives controlled by on premise controllers to ensure call outs are addressed within • Asset List and Planned
stipulated time
Preventive Maintenance
Each operative attired in professional uniform for easy identification Management system
• EHS- Environmental Health and
Safety compliance

Superseva will provide experienced ground level team (Electricians/Plumbers/Carpenters/Multi skilled technicians) to maintain your
Mechanical & Engineering equipments.

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 COMPREHENSIVE INDIVIDUAL APARTMENT UPKEEP SERVICES

Areas covered:

• Repair Works
• Floor Maintenance
• Upholstery Maintenance
• Carpet Maintenance
• Health Centers / Gyms maintenance
Pest Control Services Other Services • External Windows maintenance
• Anti Cockroach Treatment • Food & Beverages Services
• Anti Termite Treatment • Furniture, Steel maintenance and Metal
• Event Management Services
• Mosquito Control Polishing
• Fly Control • CCTV/Access Control Systems
• Rodent Control

Superseva will provide experienced ground level team (Electricians/Plumbers/Carpenters/Multi skilled technicians) to maintain your
Mechanical & Engineering equipments.

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 OPERATING PROCEDURES

Documents and Reports

• Planning Manual
• Daily Supervisor Report
• Material Requisition Report
• Machine Maintenance Calendar
Clear SOPs ( Standard Operating Procedures) and Controlled documents for technical
services • Quarterly Machine Inventory Report

Well defined job responsibilities for Supervisors

• Weekly Cleaning Schedule
• Cleaning Checklist
Draft of Service Levels and Key Performance Indicators
• Static supervisor’s daily Checklist
Well defined job responsibilities of housekeeping boys, receptionists and pantry boys

Clearly stated Site Instructions

Superseva will ensure that SOPs are followed while delivering Apartment Services

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 ESCALATION MATRIX

If issue not resolved If issue not resolved

within 24 hours, then within 48 hours, then
escalate to >>>>>> escalate to >>>>>>
Ops/Regional AVP / VP SuperSeva
Manager (Ops) CEO

Superseva ensures that there is a proper escalation matrix and the escalated issues are resolved within pre-defined timelines

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 OUR VALUE PROPOSITION
Management Team
• More than 18 years of experience in service industry
• Strong leadership and management team
• Robust front end and back operations structure to
handle critical Service and Delivery issues
• Transparent structure
Compliance Management
• 100 % Statutory Compliance
• Dedicated compliance team
• ESIC Sub codes available for all the locations
© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.
Training & Quality
• Dedicated training team and
infrastructure
• Structured training calendar and
programs
Distribution & Reach
• Servicing 100+ clients in 13 cities
• PAN India foot prints
Service Delivery
• ISO 9001:2015 Certified organization
• WeConnect Certified organization
• Delivery excellence by leveraging technology
• Regular & On-site audits
• Quality policy and adherence to quality norms
• Independent Service Quality Audits
 TRAINING & SKILL DEVELOPMENT

• Superseva is spread across 13 major cities having well- designed classrooms and
practical lab which are designed to meet end-to-end requirement of conducting
training sessions

• Aimed to equip our employees with the right skill sets and knowledge to bring about
a transformation in their logical thinking and enhance day to day performance

• Team of well trained, experienced and quality

• Trainers impart Induction, Basic and advanced level of training through various
modules which are a combination of theory, practical demonstrations and tips

Superseva believes in rendering proper training for its personnel to ensure compliance to its high service standards

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 REGIONAL OPERATIONS STRUCTURE

Regional Operations Manager

• Recruitment is done locally . • Single point of Contact
Central Team (SPOC) provides back
• Dedicated recruitment Backend SPOC
end support to all the
channel to meet Operations Assignment Training & Training & regional managers for all
manpower related Manager Managers Quality Quality support functions .
requirements – Based
Recruitment Attendance/
on the requirement and Field Duty Payroll
Payroll • The SPOC coordinates
location potential . Coordinators Managers with the client and the
Billing/ central team for all
Collection requirements relating to
Supervisors Coordinators payroll, invoicing,
Finance & collection, compliances,
Bank Account
Accounts on boarding, uniforms,
opening
Associates Supervisors material, machinery etc .

Compliance Compliance
Associates

Procurement Procurement

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 TECHNICAL FORMATS AND DOCUMENTATION

• Shift Handover Log Book

Standard
• Cleaning & machinery • Log Book / Job Cards etc
Operating movement schedule Log • Equipment History Card
Procedure Book • Training Schedules/Snag List
• Deep cleaning Log Book

• Diesel Engine Maintenance

• AC Plant Log Book
Log Book
• Daily Technical Report
• Plant cleaning Log Book
• Weekly Technical Report
• Deep Cleaning Schedules

Superseva is very particularly about maintaining proper documentation of all the service activities and it leverages technology
extensively for the same.

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 SUPERSEVA FACILITIES MANAGEMENT > OPERATING PROCESS
Identification of client requirement

SLA Commercial

Statutory and mandatory compliances

Equipment/ machinery/
Staffing post thorough analysis of client aspects
materials

Induction training (generic and site-specific) / Schedules etc

Transition Plan / Manpower & Consumables (MSDS) deployment / Checklist /

SOW / Cleaning schedules / Job Cards etc

Regular audits/ performance review of supervisor and individual deployment/ Client feedback/ complaint
customer rating

Re-training as required

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 TRANSITION PROCESS
Preliminary Facility Due Diligence Quantify Service
Manpower Analysis
Audit Surveys Levels

Design SOPs and Maintenance

Site Specific Evolve Operations
System Checklists and
Training Methodology
Implementation Schedules

Takeover from Core Resource Creation of MIS

Escalation Matrix
Project Team Team Deployment and Records

Implement Audit Full Deployment/

Systems Site Takeover

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 WHY SUPERSEVA ?
END TO END FACILITY SUPPORT SERVICES

Effective complaint Team of qualified &

resolution process: experienced
SLA based experiential personnel on
expertise in Facility property
Management Service management
services

Customized Emphasis on
approach and hygiene, health,
Operations safety & quality
Management systems

Cleaning Your one stop

through solution to all end
Technology to end support
driven solution services

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 SUPERSEVA: SAMPLE CLIENTELE
Lodha | Hyatt | Godrej Properties | Gulshan Properties | Amarchand | DLF Mall of India | DLF Emporio

• 24-7 Customer Pvt. Ltd. • Deloitte • JLL • Regulus

• Accenture • Deutsche Bank • JDA Software • RR Donnelly
• Adobe • DLF • Juniper Networks • Target
• ADP • DLF Emporio • Lets Services • Technicolor
• Eon • Lifestyle • Tesco
• ANZ
• Ebay • Lodha • Texas Instruments India Ltd.
• Arris
• EFI • Manipal Global • Tyco
• Teksystems Global Services Pvt. Ltd. • Fab India • McCain • Wockhardt Hospital
• Barclays • Food Hall • MeritTrac Services Pvt. Ltd. • Zimplify
• BCG • G Corp • Microsoft • Xilinx
• Cadbury India • GE • Nokia • Amarchand
• Caterpillar • Google India • N V Realty • Punarvas Graphics
• Citrix • GMR • Nuance facility • Kronos
• Concentrix • Hexagon • Oberoi Hotel • Godrej
• IBM • PPD • Vibgyor
• Coca Cola
• Indegene • Park Hotel • Hyatt
• Cognizant
• IndusInd Bank • Prione India Pvt. Ltd. • Manhattan Associates
• CA Technology • Infinera India Pvt. Ltd. • High Street Phoenix mall • Manipal Hospital
• Hubble Technology • IPL • Alvarez & Marsal India Pvt. Ltd.
• Daimlar

© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.

 www.superseva.com | info@superseva.com | sales@superseva.com |+91 7829035353 | +91 9686450289 | +91 9590 901 901

THANK YOU !
© 2018 SuperSeva Services Pvt. Ltd. All rights reserved.