Human Resource Management

3 Strategy and Analysis

Human Resource
Management
14th Edition, Global Edition

Gary Dessler

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 Learning Objectives
1. Explain with examples each of the eight
steps in the strategic management
process.
2. List with examples the main types of
3
strategies.
3. Define strategic human resource
management and give an example of
strategichuman resource management
in practice.

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 Learning Objectives

4. Give at least five examples

of HR metrics.
5. Give five examples
3 of what
employers can do to have
high-performance systems.

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Explain with examples
each of the eight steps
in the strategic
3

management process.

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The Strategic
Management 3
Process

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 The Management Planning
Process

• The Hierarchy of
Goals 3

• Policies and
Procedures

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 Strategic Planning

Step 1. Ask, Where Are We Now

Step 2. Size Up The Situation: Perform
3
External and Internal Audits
Step 3. Create Strategic Options
Step 4. Review Strategic Options

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 Strategic Planning

Step 5. Make a Strategic Choice

Step 6. Translate into Goals
3
Step 7. Implement the Strategies
Step 8. Evaluate Performance

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 Review

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List with examples the
main types of strategies.
3

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Types of Strategies
3

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 Types of Strategies

• Corporate Strategy
• Competitive Strategy
• Functional Strategy
3

• Managers’ Roles in
Strategic Planning

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Improving Mergers and Acquisitions

• Critical human resource M&A tasks

include:
o Choosing top management
3
o Communicating changes to
employees
o Merging the firms’ cultures
o Retaining key talent

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 Review
• Types of strategies
o Corporate
o Competitive
3
o Functional
o Strategic fit
• Managerial roles in strategic planning

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Define strategic human resource
managementand give an example
of strategic human resource
3
management in practice.

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Strategic Human Resource
Management
3

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 Strategic Human Resource
Management

• What Is Strategic Human Resource

Management?
• Human Resource Strategies in Action
3
• Translating Strategy into Human Resource
Policies and Practices: An Example
• Strategic Human Resource Management
Tools

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 IMPROVING PERFORMANCE: HR
Practices Around the Globe

• Ritz-Carlton Company had to improve level

of service 3
o This meant new HR plans for:
o Hiring
o Training
o Rewarding hotel employees
• Profits soared

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 Strategic Human Resource
Management Tools

• Strategy map
• The HR scorecard3
• Digital dashboards

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 Review
• Definition
• Strategies
• Policies 3

• Service-oriented
example

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Give at least five examples
of HR metrics.
3

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HR Metrics and
Benchmarking
3

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HR Metrics and Benchmarking
• HR metrics
o Types of metrics
• Benchmarking
3
• What Are HR Audits
• Evidence-Based HR
• The scientific method

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Strategy and Strategy-Based
Metrics

• Workforce/Talent Analytics
• Analytics improves
3 performance
• Analytics answers six types of
talent management questions

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 IMPROVING PERFORMANCE:
HR Tools for Line Managers and
Entrepreneurs

• Scientific evidence-based approach

o Employee analysis
3
shows
productivity
o Company instituted health
programs linked to increased
productivity
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 Review

• Strategy and strategy-based metrics

3
• Audits
• Evidence-based HR
• The scientific method
• Talent analytics

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Give five examples of what
employers can do to have
high-performance
3 systems.

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High-Performance Work
3
Systems

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 High-Performance Work
Systems

• High-Performance
3
Human Resource
Policies and
Practices

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 Review
• What exactly are these high-performance
work practices?

• For example, in terms of HR practices, high-

performing companies recruit more job
3
candidates, use more selection tests, and
spend many more hours training
employees.

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 Improving Performance at
the Hotel Paris

• Hotel Paris International Strategy

• The Strategically Required
3 Organizational
Outcomes
• The Strategically Relevant Workforce
Competencies and Behaviors

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 Improving Performance at
the Hotel Paris

• The Strategically Relevant HR Policies

3

and Activities
• The Strategy Map
• How We Will Use the Hotel Paris Case

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Hotel Paris
Strategy
Chapter 3

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 3

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