KOMUNIKASI

CH.14/OB

Presenter Name
9/11/18
WHAT IS COMMUNICATION?

COM : EXCHANGE OF INFORMATION

PENYAMPAIAN INFORMASI SERTA PEMAHA

MAN DARI SESEORANG/ SEKELOMPOK
ORANG KEPADA PIHAK LAIN
 MESSAGE

Medium

SENDER RECEIVER

Feedback
Exhibit 13-4: The Communication Process
 >Face to face
>presentation
>meetings
Spoken words/oral >telephone convers
Verbal >voice mail

Written words
 Letters
 Memos
 reports

Images Gestures

Nonverbal
Facial expressions

Body language

Vocal quality

Posture
Komunikasi verbal/oral
• Verbal communication: sharing of informati
on by means of words (spoken or written)

• Jargon: specialized language used by job

holders or members of particular occupations
Good com: gain competitive advantages
Increase efficiency
Improve quality
Increase responsiveness
Innovation

=OB/1/2018=
The Interpersonal Communication
Process

• Encoding – proses menterjemahkan pesan

menggunakan sandi melalui symbol (bahasa)
agar penerima dapat memahami

• Decoding – proses interpretasi simbol yg

disampaikan pengirim
• Interpersonal communication: komunikasi
face to face atau voice to voice yang
terjadi senyatanya serta memungkinkan
terjadinya umpan balik.
Organization communication
Vertical com:
> Top-down com: [visi/misi/aturan2/prosedur/pendelegasian/
kebijakan/strategic goals, dsb]

>Bottom-up com: [grievances/feedback/saran/report,etc)

Horizontal communication – arus informasi

antarbagian (se-level)

Grapevine communication : the informal flow of

information in any direction
Barriers of communication
Noises : bising
Filtering : disaring/tidak utuh
Poor listening : mendengar bukan mendengarkan
Rumor : gosip/hoax
Cross cultural differences :perbedaan kultur
Emotions : perasaan sesaat
Information Richness: kapasitas membawa informasi
- Face to face information
- Verbal communication electronically
transmitted
- Personally addressed written
communication
- Impersonal written communication
Nonverbal Communication
• Nonverbal communication – pesan yang yg
disampaikan bukan berupa kata-kata

“actions speak louder than words”

(+) office decoration/ Clothing or dress/kissing/gaze/touch/posters(gbr)
Improving communication skills:
Use simple, clear language
Become an active listener
Avoiding overload
Give and receive feedback