PROGRAM TO TRACK AND

IMPROVE THE QUALITY OF

ONLINE TUTORS
TRACKING (STUDENT OPINION)
 FEEDBACK FROM STUDENT: Once the online interacting session between
student and tutor concludes, student is provided with a text box in which he
has to share his opinion about the quality and quantity of solution provided
by tutor and it would be stored in our data base for future reference to
track the performance.
 PERIODICAL EVALUATION: Stored feedbacks of respective tutors are
analysed and a questionnaire is prepared and sent to students who
received solutions. Students are asked to give their rating for each question.
Questionnaire will be on academic skills of tutors regarding concepts
covered by them in that time period. Collected responses are converted
into bar diagrams to access the performance of tutor.
o Periodicity depends on number of feedbacks received. If more feedbacks
are received within small time then periodicity will be adjusted to that time
interval.
TRACKING (STUDENT OPINION)

 PHONE CALL: A phone call option provided for the students to

immediately convey the opinion regarding dissatisfaction or pleasure of the
tutorship.

Following above three ways we can come to a opinion about the

performance of tutors. This will help us in assigning appropriate improvement
criterion for tutors having low rating.
IMPROVEMENT CRITERIA
 TRAINING: Providing necessary and quick training for concepts in which
tutors were rated low. If possible with the administrative guidelines, we
may arrange quarterly training sessions for some low rated tutors.

 EXPERTISE ADVISE: Advises from eminent scholars and professors from

reupdated institutes along with our core team who are well qualified.

 AWARING WITH EVALUATION: Tutors will be regularly supplied with their

evaluation data received from students and check their performance
levels. Even in low performing situations tutors will be motivated and
encouraged by the team. This will help them in accessing their own
deficiencies and get more enthusiastic at work.
 MONITORING SOLUTIONS GIVEN BY TUTORS AND ADVISING THEM
INSTANTLY.
TUTOR ENGAGEMENT
CAMPAIGN
Health and Wellness Campaign:
 ENGAGEMENT BY PROVIDING INCENTIVE:
Running organization alone is impossible. Everyone had their valuable
contributions here and proof is our organization’s reputation in this field. Still,
one department needs to be highlighted uniquely for this success. The tutors of
our institute. Everyone knows their hard work, their intention, their focus and
commitment they give to their work. In doing so they might be missing some
care which they actually need, and so we have done it for you with this Health
and Wellness Campaign. In this we support your sound health by providing free
medicinal supplements for one month. Along with this for healthy tutors we
came forward to provide healthy supplements like protein tins for one month
serving. To avail this benefit one should update information about their
medication details in our company’s data base by logging in with Ids. We urge
every tutor to make the best use of this opportunity and let us serve our
responsibility for our tutors. This will be further notified to every tutor via
email and SMS to registered mobile numbers. Queries and feedbacks
be sent to our email which will be responded at fast.
 Email for engaging:
Dear tutors,
This mail is to bring to your notice that our organization will be
starting a “Health and Wellness Campaign” exclusively for our tutors. In this we
provide one month per year free medicinal support by supplying necessary
medicine to their doorstep. To avail this benefit one needs to upload their
medication form prescribed by medical practitioner. For healthy tutors we
welcome them to choose any health supplement product that they would like
to have for a month, which will be provided by our organization.
Be Healthy Work Healthy!
Thank you.
 SMS for engaging:
Kunduz tutors, attention!! Please avail the benefit of HEALTH AND WELLNESS
campaign of our organization and get one month free medicinal support or
health supplements. Visit company website and check your emails.
 FEEDBACK: Regular feedback from tutors about incentives provided by
organization as well as they can ask queries. All of which should be
answered and clarified by operating team. This will improve the belief of
tutors and helps them engage at work with more interest
Some other ways to maintain
engagement:
 PERSONAL WEBSITE: Apart from common professional working website, tutors
should be encouraged and provided with personal tutoring blogs in the same
domain, where they can dedicate their time more intensively and interact with
students more openly. This will develop their institutional feeling and help them
engage more enthusiastically at work.

 TARGET BASED INCENTIVES: Informing tutors about the incentives and benefits
they can get if they accomplish some extra ordinary targets. Here target being
number of interacting sessions with students.

 REGULAR COMMUNICATION: Regular communication between operation team,

tutors and co-tutors will help engage them more effectively. For this a common
communication platform be maintained. Through this, any grievances of tutors
can also be brought to administrative notice.