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Course Content
• Introduction : Project , Program, and portfolio , Operation management , Product
life cycle, Project life cycle, project management life cycle. 10-Knowledge areas.
• Role of project manager and PMO ( 2HRS)
• 10 – project Knowledge areas with their associated processes
•
• 2. Project Integration Management : Processes : Dev project charter, Develop
project management plan, Direct & manage project work, Monitor control project
, Perform integrated change control , Close project / phase. (2HRS)
• Project objectives:
– Schedule objective, Cost objective, and Quality
objective
Two Major Risks come to fore
while talking about Projects
Cost Overrun
In your opinion
why do projects
often fail?
Unclear requirements
Poor planning
Lack of clear, realistic project
objectives
Misunderstanding of team roles,
responsibilities, authority, and power
Failure to communicate and act as a
project team
Lack of buy-in from team members
Project Management Methodology
Poor communication
Why do we
undertake
Projects?
NEED
Projects are undertaken to
successfully implement organizational
strategies under uncertainties and
successfully meet the
expectations as visualized
NEED
Projects and strategic planning
• Projects are often utilized as a
means of achieving an
organization’s strategic plan:
– Market demand.
– Strategic opportunity/business
need.
– Customer request.
– Technological advance.
– Legal requirement.
– social
ORGANIZATIONS
PERFORM WORK
to achieve a set of
objectives
Ongoing temporary
endeavor
and
undertaken to create
Repetitive a
unique product,
service or result
What is common to both
operation and project work?
Performed by people
Constrained by limited
resources
General
Lev
el
of
det
ail
Requirements High-level design
Detailed
Progressive elaboration means developing in steps,
and continuing steadily by increments
Triple constraints influence projects
C = f (Q, T, S)
COST
is a function of
QUALITY, TIME, &
SCOPE
PROJECT LIFE CYCLE
The Internal-Business-
Process
Business Need to upgrade Need
Operation to
PLAN need Discard
Customer Customer
NEED Project Life Cycle Phases NEED
Identified Satisfied
Phase to phase relationships.
• Sequential relationship:
5. Requirements
“Project-life-cycle” deliverables influence
project
Influence of Stakeholders,
Opportunity to add Value,
and
High Uncertainty of success
2.Project phase A collection of logically related project activities that culminates in the completion of one
or more deliverables
3.Phase gates A review at the end of a phase in which a decision is made to continue to the next phase
, to continue with modification, or to end a program or a project.
4.management A systematic series of activities directed toward causing an end result where one or more
processes inputs will be acted upon to create one or more out puts
5.Project Logical grouping of inputs, tools & techniques, and out puts
management process Initiation, planning, executing, M& C, and close ( process groups )
groups Process groups are not project phases. Each phase has the 5- process groups.
6.Project An identified area of project management defined by its knowledge requirements and
management described in terms of processes, practices, tools & techniques.
knowledge areas
37
PMBOK Guide Key components
• The tailoring should address the competing constraints of scope, schedule, cost, resources,
quality and risk of the project.
42
Project - Business Case
• Business need:
– Determination of what is prompting the nee for action.
– Identification of scope
– Identification of stakeholders affected
• Analysis of situation:
– Identification of organizational strategies, goals, and objectives
– Identification of root causes of the problem or main contributors of
opportunities
• Recommendation
– A statement of recommended option to pursue in the project
• Items to include ;
• Constraints, assumptions, risks, etc
• Success measures
• Milestones, dependencies, Roles and responsibilities
• Evaluation:
– Statement describing the plan for measuring benefits the project will
deliver
43
Project Benefit Management Plan
Is the document that describes how the document that describes
how and when the benefits of the project will be delivered , and
describes the mechanisms that should be in place to measure
those benefits.
No of processes in Initiation = 2
Planning = 24
executing= 10
Monitor & control = 12
Close = 1
Total no of processes in PMBOK –edition 6 = 49
profit potential 5 5 5 3
marketability 3 4 3 4
ease to produce 1 4 3 2
weighted score 41 37 29
• Project A:
• Year. inflows. P V
• 1 10,000 8,929
• 2 15,000 11,958
• 3 5,000 3,559
• Total 30,000 24,446
• ROI = (benefit-cost)/cost=30,000/200,000
• 15%.
• For the exam:
• ROI , bigger is better.
BEP
• A club is planning a dance party for its
members. The tickets will be sold for $30
each.
• Fixed costs (band & hire hall etc, ) $1500.
• (x)*(30)= (x)*(10)+1500.
• X=75
• no of tickets to be sold for BEP.
Project management office
• PMO is management structure that
standardizes the project related governance
processes, and facilitates sharing of
resources, methodologies, tools and
techniques.
• Supportive.
• Controlling.
• Directive.
Project management
• - PMBOK –Edition-6
Develop project charter
• - PMBOK- Edition-6
Plan scope management
• Expert judgment
• Data analysis
• Meetings
Scope management plan
• It includes:
– Process for preparing a project scope management plan.
– Process that enables the creation of the WBS from the scope
statement.
– Process that establishes how the scope base line will be approved
and maintained.
– Process that specifies how the formal acceptance of the completed
deliverables will be obtained.
Requirements management plan
• Is a component of the project management plan that
describes how project and product requirements will be
analyzed , documented and managed.
• It includes :
– How the requirements activities will be planned , tracked, and
reported.
– Configuration activities such as how changes will be initiated, how
impacts will be analyzed, how they will be tracked, and reported.
Authorization level needed to approve these changes.
– Requirements prioritization process
– Metrics that will be used and rationale using them
– Traceability structure that reflects the requirement attributes captured
on the trace ability matrix
Collect requirements
• Data analysis
– Alternative analysis
• Decision making
– Multi criteria decision analysis
• Product analysis:
– Product break down
– Requirements analysis
– System analysis
– System engineering
– Value analysis
– Value engineering
Project scope statement
• .
Create WBS
• Expert judgment
• decomposition
Create WBS
• The WBS is a hierarchical decomposition of the total scope of the
work to be carried out by the project team to accomplish the
project objectives and create the required deliverables.
• The WBS organizes and defines the total scope of the project and
represents the work specified in the current approved project scope
statement.
• WBS dictionary :-
– Code no
– Description work in the work package
– Assumptions and constraints
– Responsible organization
– Schedule milestone
– Associated schedule activities
– Resources required
– Cost estimates
– Quality requirements
– Acceptance criteria
– Technical references
– Agreement information
AGILE PROJECT
• Theme : Top level objective / program /
portfolio
• Epic : Any thing user . Big requirements. (
product back log)
• User stories : ( Sprint back log)
• Tasks : To be executed to achieve / complete
user story.
Agile project
THEME
EPIC-1 EPIC-2
STORY-1 STORY-2
TASK-A
TASK-B
TASK- C
Validate scope
• Inspection
– Decision making
– voting
Control scope
• Data analysis
– Variance analysis
– Trend analysis
Create WBS
First we need to organize project “work”
Travel Abroad
Ticketing &
Passport
Passport Visa
Boarding
Apply
Apply forfor
Obtain
Get Work Breakdown Structure
Passport
Passport
Police
Passport organizes and defines the
verification
“total scope of the project”
Get
Application WBS subdivides the project deliverables into
Form smaller, more manageable deliverables, with
Fill each descending level of WBS representing
Application an increasingly detailed definition of the
Form
project work. Lowest level of WBS
Submit components or deliverables are called “work
Application
Form
packages”.
WP’s can be scheduled, cost estimated,
monitored, & controlled
Project schedule management
• Expert judgment
• Data analysis
• meetings
Schedule management plan
• Expert judgment
• Decomposition
• Rolling wave planning
• meetings
Sequence activities
• 1.Estimate cost
• to complete project. 7 d ----
• 2.Bid job& get order. 15 d 1
• 3.Build system 7d 2
• 4.Dev-training 4d 2
• 5.Implement. 5d 3,4
•
• Find critical path, float/slack, for each activity.
CPM – EXERCISE-2
• SL. NO. ACTIVITY. DUR. PRED.
• 1 A 2 DAYS.
• 2 B 6 DAYS. 1
• 3 C 8 DAYS. 1
• 4 D 4 DAYS. 2,3
• 1 Get equipment. 5d
• 2. hire people. 4d
• 3. develop system. 15 d 1,2
• 4. training. 3d 3
• 5. documentation. 6d 3
• 6. install system. 9d 4,5
• SL.NO pred O M P
• 1 ESTIMATE 5 7 15
• 2 BID 1 10 15 25
• 3 BUILD 2 4 7 10
• 4 TRAIN 2 4 4 4
• 5 IMPLEMET. 3,4 3 5 10
• Find PERT duration of the project.
• Probability of completing the project?
Crashing : Time / Cost trade off
SL NO PREDECESS Normal Crashed Normal Crash cost Cost of
OR duration ( D) duration cost Rs Rs acceleratio
( D) n/ day
START - 0 - -
B A 9 6 80,000 110,000
D C 8 6 30,000 42,000
FINISH B.D 0
Crashing : Time / Cost trade off
SL NO PREDECESS Normal Crashed Normal Crash cost Cost of
OR duration ( D) duration cost Rs Rs acceleratio
( D) n/ day
START - 0 - -
FINISH B.D 0
Crashing : Time / Cost trade off
18 2,00,000
17 205,000 200,000+5,000
16 211,000 205,000+6,000
15 223,000 211,000+6000+6000
Resource leveling
SL. NO ACTIVITY DURATION IN PREDECESSORS RESOURCES
DAYS
1 A 3 ----- M1
2 B 1 1 M2
3 C 1 1 M1
Estimate activity durations
• Expert judgment
• Analogous estimating
• Parametric estimation
• Three point estimating
• Bottom up estimating
• Data analysis
– Alternative analysis
– Reserve analysis
• Decision making
• Meetings
Estimate activity durations
• Law of diminishing returns
• Learning curve
• Advances in technology
• Motivation of staff :
– Student’s syndrome
– Law of Parkinson
– Law of multitasking
• Reserve analysis
Develop schedule
136
Control schedule
• Data analysis
– Earned value analysis
– Iteration burned down chart
– Performance reviews
– Variance analysis
– What if analysis
• Critical path method
• Project management information system
• Resource optimization
• Leads and lags
• Schedule compression
Burn down chart
FEATURE TASK NO TASK STATUS OWNER ESTIM EFFORT
NAME DECSRIPTION /RESOU ATE REMAI
RCE HRS NING
SPENT REMAI
NING
D1 22
D3 16
D4 0
Burn down chart
30
25
20
15
Series1
10
0
1 2 3 4
Project cost management
• Includes the processes of planning, estimating,
financing, funding, managing and controlling
project costs in order to complete the project within
approved budget.
• Processes :
– Plan cost management
– Estimate cost
– Determine budget
– Control cost
Plan cost management
• Expert judgment
• Data analysis
• meetings
Cost management plan
• Units of measure
• Level of precision
• Level of accuracy
• Organizational procedure links
• Control thresholds
• Rules of performance
• Reporting formats
• Additional details:
– Description of strategic funding choices
– Procedure to account for fluctuation in currency exchange
rates
– Procedure for project cost recording
Estimate costs
• Is the process of developing an approximation of
the project cost of resources required to complete
the project work.
Estimate costs
• In puts: • Out puts :
• Project management plan • Cost estimates
– Cost management plan • Basis of estimates
– Quality management plan • Project document updates:
– Scope base line – Assumption log
• Project documents: – Lessons learned register
– Lessons learned register – Risk register
– Project schedule
– Resource requirements
– Risk register
• EEF’S
• OPA’s
Estimate costs : T & T
• Expert judgment
• Analogous estimating
• Parametric estimating
• Bottom up estimating
• Three point estimating
• Data analysis:
– Alternative analysis
– Reserve analysis
– Cost of quality
• Project management information system
• Decision making
– voting
Determine budget
• Expert judgment
• Cost aggregation
• Data analysis
– Reserve analysis
• Historical information review
• Funding limit reconciliation
• financing
Cost Baseline
154
Control costs
• Data analysis
– Earned value analysis
– Variance analysis
– Trend analysis
– Reserve analysis
Actual cost ( AC) :- The realized cost incurred for the work
performed on an activity during a specific time period.
( ACWP) Actual cost incurred in work performance.
• Report at Day-3.
• Completed one system. spent Rs1000.(D-1)
• Completed 2nd system. Spent Rs1200(D-2)
• Completed 50%of 3rd system .spent Rs600 (D-3)
• Pv=1000+1000+1000=3000
• Ev=1000+1000+500=2500
• Ac=1000+1200+600=2800
Earned Value
• BAC =Rs4000. Original Duration = 4 days.
163
Exercise Solution
164
Earned Value
168
COSTS
• Life cycle cost:
• product cost+ maintenance cost for the entire
life of the product. Is also called as ownership
cost.
• Variable cost :
• costs that change with amount of production ex:
cost material used , wages etc.
• Indirect costs:
• over head costs- costs incurred for the
benefit of more than one project. Ex: taxes,
janitorial services.
COSTS
• Sunk cost :
• expended cost in the project.
• Working capital:
• the amount of money the company has to
invest in the projects.
• Depreciation:
• large assets (equipments) purchased ,
loose value over time. Accounting standards
call this “depreciation”.
COSTS
• Straight line depreciation:
• Accelerated depreciation:
• double declining balance & sum of years.
Project Risk
Management.
probability is
the language
of uncertainty
Risk management is
the means by which
uncertainty is
systematic managed
Key word is systematic
Project Risk management
Uncertain
Risk event
or
condition
that if
occurs
has
+ ve - ve
• Expert judgment.
• Data analysis
– Stakeholder analysis
• Meetings
Risk management plan
• Risk strategy
• Methodology
• Roles and responsibilities
• Funding
• Timing
• Risk categories
• Stake holder risk appetite
• Definition of risk probability and impact
• Risk scoring scheme
• Reporting formats
• Tracking
Risk Breakdown Structure (RBS)
Project
Technology Planning
Regulatory Resources
Complexity &
Market Funding Controlling
Interfaces
Performance &
Customer Prioritization Communication
Reliability
Quality Weather
Risk management planning
Definition conditions for Impact Scales of a Risk on
Four Major Project Objectives
(examples are shown for negative impacts only)
Insignificant <5%
Cost cost increase cost increase
5-10%
cost increase
10-20%
cost increase
>20%
cost increase
• Agreements
• Procurement documentation
• EEF’S
• OPA’s
Identify risks : T & T
• Expert judgment
• Data gathering
– Brain storming
– Check lists
– Interviews
• Data analysis
– Root cause analysis
– Assumption and constraints analysis
– SWOT analysis
– Documents analysis
• Inter personal and team skills
– Facilitation
• Prompt lists
• Meetings
Risk register
A 4 5 3
B 2 4 5
Bubble diagram/ Hierarchical chart
6
3
Series1
0
0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5
Identify risks
Diagramming techniques
Cost
budget
Sale
volume
Units
sold Profit
Market
share
Product
Revenue
price Chance General Objective
Decision variable variance variance variable
You have a power you can’t OUTCOME
to control control it
directly Arrow donates INFLUENCE
Risk management planning
Definition conditions for Impact Scales of a Risk on
Four Major Project Objectives
(examples are shown for negative impacts only)
Insignificant <5%
Cost cost increase cost increase
5-10%
cost increase
10-20%
cost increase
>20%
cost increase
• Expert judgment
• Data gathering
– Interviews
• Interpersonal and team skills
– Facilitation
• Representation of uncertainty
• Data analysis
– Simulation
– Sensitivity analysis
– Decision tree analysis
– Influence diagram
Perform Quantitative Risk Analysis
success
$ 0 impact
success
$0 impact
$,5000,000
30% prob
• $200-$120=$80M ($80)*(0.65)=52
• -$120+$90=-$30M ($30)*(0.35)=-10.5
• Net EMV =41.5
• $120-$50=$70M ($70)*(0.65)=45.5
• $60-$50=$10M ($10)*(0.35)=3.5
• Net EMV =49
• GO FOR UPGRADE
Simulation : Monte Carlo
• Sensitivity chart.
• Criticality index.
Plan risk responses
• Is the process of developing options , selecting
strategies, and agreeing on actions to address over
all project risk exposure and to treat individual
project risks.
Plan risk responses
• Inputs • Out puts:
– Project management plan – Change requests
• Resource management plan – Project management plan
• Risk management plan updates:
• Cost base line • Schedule management plan
– Project documents • Cost management plan
• Lessons learned register • Quality management plan
• Project schedule • Resource management plan
• Project team assignments • Procurement management plan
• Resource calendars • Scope base line
• Risk register • Schedule base line
• Risk report • Cost base line
• Stake holder register – Project documents updates
– EEF’s • Assumption log
– OPA’s • Cost fore casts
• Lessons learned register
• Project schedule
• Project team assignments
• Risk register
• Risk report
Plan risk responses : T & T
• Expert judgment
• Data gathering
– Interviews
• Inter personal and team skills
– Facilitation
• Strategies for threats
• Strategies for opportunities
• Contingent response strategies
• Strategies for over all project risks
• Data analysis
– Alternative analysis
– Cost benefit analysis
• Decision making
– Multi criteria decision analysis
Plan risk responses : T & T
• Strategies for threats:
– Escalate
– Avoid
– Transfer
– Mitigate
– Accept
• Strategies for opportunities:
– Escalate
– Exploit
– Share
– Enhance
– Accept
Plan risk responses : T & T
• Expert judgment
• Inter personal and team skills
– Influencing
• Project management information system
Monitor risks
• Is the process of monitoring the implementation of
agreed upon risk response plans, tracking identified
risks, identifying and analyzing new risks, and
evaluating risk process effectiveness through out
the project.
Monitor risks
• Inputs: • Out puts:
• Project management – Work performance
plan information
– Risk management plan – Change requests
– Project management plan
• Project documents updates:
– Issue log • Any components
– Lessons learned register – Project documents
– Risk register updates:
– Risk report • Assumption log
• Issue log
• Work performance data • Lessons learned register
• Work performance • Risk register
reports • Risk report
– OPA’s updates
Monitor risks : T & T
• Data analysis
– Technical performance analysis
– Reserve analysis
• Audits
• Meetings
• Expert judgment
• Data gathering
– Questionnaire and surveys
– Brain storming
• Brain storming
– Data analysis
– Document analysis
• Data representation
– Stake holder mapping representation / representation
• Meetings
Identify Stakeholders
STAKE ASSESSMENT VIEW INFLUENCE STRATEGY Remarks
HOLDER INFO
IDENTIFICATION
INFO.
HIGH
LOW HIGH
Stake holder cube
Stake holder cube
Influence mapping
234
Salience Model
Project stake holders- House construction
SL. NAME Power Legitima Urgency Danger Do De Defini Str
NO te ous min pen tive ate
ant den gy
t
1 Client √ √ √ √ I
2 Govt √ √ √ II
3 Rich √ √ √ II
neighbor
4 Neighbor √ √ √ II
5 Residents √ III
6 Contract √ √ √ √ I
labors
7 Suppliers √ √ √ II
Plan stake holder engagement
• Is the process of developing approaches to involve
project stake holders based on their requirements,
expectations, interests, and potential impact on the
project.
Plan stake holder engagement
• In puts • Out puts
– Project charter – Stake holder engagement
– Project management plan plan
• Resource management plan
• Communication management
plan
• Risk management plan
– Project documents
• Assumption log
• Change log
• Issue log
• Project schedule
• Risk register
• Stake holder register
– Agreements
– EEF’s
– OPA’s
Project Stakeholder Management – Stakeholder
Engagement Assessment Matrix
• Expert judgment
• Communication skills
– Feed back
• Inter personal and team skills
– Conflict management
– Cultural awareness
– Negotiation
– Observation / Conversation
– Political awareness
• Ground rules
• Meetings
Monitor stake holder engagement
• Expert judgment
• Communication skills
– Feed back
• Inter personal and team skills
– Conflict management
– Cultural awareness
– Negotiation
– Observation / Conversation
– Political awareness
• Ground rules
• Meetings
Project communication management
• Includes processes needed to ensure that the
information requirements of the project and its
stakeholders are met through development of
artifacts and implementation of activities designed
to achieve effective information exchange.
• Processes :-
• 1. Plan communication management.
• 2. Manage communication.
• 3. Monitor communication.
Project communication management
• Communication skills :
– Listening actively
– Awareness of cultural and personal differences.
– Identifying , setting, and managing stake holder
expectations.
– Enhancement of skills :
• Persuading a person , a team or an organization to perform an
action.
• Motivating people and providing encouragement or re assurance
• Coaching to improve performance and achieve desired results
• Negotiating to achieve mutually acceptable agreements between
parties and reduce approval or decision delays.
• Resolving conflict to prevent disruptive impacts.
Project communication management
Communications
• Push type
• Pull type
• Interactive type
• No of communication channels= (N)*(N-1)/2
• Communication model:
– Sender ---- encodes ---massage --- encodes ---
receiver
– Receiver –encodes ---massage (feed
back/acknowledge) --decodes –sender.
Communications
• Words carry around 10% of the intent
• Vocal tones, 20%
• Body language 70%
• Expert judgment
• Project management information system
• Data analysis
– Stake holder engagement assessment matrix
• Inter personal and team skills
• Observations / Conversations
• Meetings
CONSTRUCTIVE & DESTRUCIVE TEAM
ROLES
• Constructive team roles:
• Initiator.
• Information seeker.
• Information giver.
• Encourager.
• Clarifier.
• Harmonizer.
• Summerizer.
• Gate keeper.
CONSTRUCTIVE & DESTRUCIVE TEAM
ROLES
• Destructive team roles:
• Aggressor.
• Blocker.
• Withdrawer.
• Recognition seeker.
• Topic jumper.
• Dominator.
• Devil’s advocate.
Project communication
management
• Processes are :
– 1. Plan procurement management.
– 2. Conduct procurements
– 3. Control procurements.
Plan procurement management
• Expert judgment
• Data gathering
– Market research
• Make or buy analysis
• Source selection analysis
• Meetings
Procurement management plan
• How procurement will be coordinated with other project
aspects such as project schedule development and control
processes.
• Time table for key procurement activities.
• Procurement metrics to be used to manage contracts.
• Stakeholder roles and responsibilities related to
procurements.
• Constraints and assumptions that could affect planned
procurements.
• The legal jurisdiction and currency in which payments will be
made.
• Determination of whether independent estimates will be
used.
• Risk management issues.
• Pre qualified sellers , if any, to be used.
Types of contracts
• Pre-approved seller’s list.
• Formal procurement policies, procedures, and guide
lines.
• Contract types:-
– Fixed types contracts:
• Firm fixed price
• Fixed price incentive fee
• Fixed price with economic price adjustments
– Cost – reimbursable contracts
• Cost plus fixed fee.
• Cost plus incentive fee
• Cost plus award fee
– Time and materials
Procurement strategy and Bid documents
• Procurement strategy:
– Delivery methods.
– Contract payment types.
– Procurement phases.
• Bid documents:
– RFI : request for information.
– RFQ: request for quotation.
– RFP : request for proposal.
Fixed price with incentive fee
• A buyer has negotiated a fixed price incentive contract
with a seller.
• The contract has a target cost of $200,000, and target
profit of $40,000 and a target price of $240,000.
• Sharing ratio of 80:20.
• If the seller completes the contract with the actual costs
of $180,000, how much profit will the buyer pay the
seller?
• Expert judgment
• Advertising
• Bidder’s conferences
– Data analysis
• Proposal evaluation
• Inter personal and team skills
– Negotiation
Control procurements
• Is the process of managing procurement relation
ships , monitoring contract performances and
making changes , and corrections as appropriate
and closing out contracts.
Control procurements
• In puts: • Out puts:
– Project management plan – Closed procurements
• Requirements management plan – Work performance information
• Procurements management plan – Procurement documentation
• Change management plan updates
• Schedule base line
– Change requests
– Project documents
• Assumption log • Project management plan
• Lessons learned register updates:
• Mile stone list • Risk management plan
• Quality reports • Procurement management plan
• Requirements documentation • Schedule base line
• Requirements traceability matrix • Cost base line
• Risk register • Project document updates
• Stake holder register
– Lessons learned register
– Agreements
– Resource requirements
– Procurement documentation
– Requirements traceability matrix
– Approved change requests
– Risk register
– Work performance data
– Stake holder register
– EEF’s
– OPA’s • OPA’s updates
Control procurements : T & T
• Expert judgment
• Claims administration
• Data analysis
– Performance reviews
– Earned value analysis
– Trend analysis
• Inspection
• Audits