July 2018 General Membership Meeting

July 26, 2018

Dennis Sherman, Ph.D., PMP, CMQ/OE
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 Project management and Quality management

What I do:
• Dr. Dennis Sherman, PMP, CQM/OE
• Adjunct professor at University of Houston
and Embry-Riddle University
• Past-president, PMICLG
• Education Director, ASQ Bay Area Section
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Qualifications
• Ph.D. in Organizational Management
• M.S. in Engineering Management
• PMI PMP® since 2003
• ASQ Certified Manager of Quality/
Organizational Excellence (CMQ/OE) since
2017
• 32 years of PM experience at Boeing

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 Project Management and Quality Management

My Journey from PMP to Quality

Taught Project Management Quality courses at
DeVry University
Found ASQ.org site a valuable resource
 Became involved in ASQ
Gained certification as Certified Manager of
Quality/Organizational Excellence in 2017
Now studying the integration of quality
management and project management

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 Project Management and Quality Management

So you think you know quality?

What does quality mean to you?
What is quality management?
Why is quality management so important
to project management?

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 Project Management and Quality Management

A Crossroads
Project Management Institute
PMBOK – Project Management Body of
Knowledge
 Chapter 8 - Project Quality Management
American Society for Quality
QBOK – Quality Body of Knowledge
 Section III C - Project Management

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 Project Management and Quality Management

Quality Defined
ASQ Definition:
Conformance to requirements
Fitness for use
Meeting customer expectations
Exceeding customer expectations
Superiority to competitors

PMI Definition:
The degree to which a set of inherent characteristics fulfills
requirements

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 Project Management and Quality Management

International Organization for Standardization (ISO)

ISO standards provide guidance
Not used for certification or registration
ISO Standard for Quality in PM
ISO 10006:2017 - Quality management - Guidelines for quality
management in projects
A subsidiary standard to ISO 9001:2015
ISO Standard for Project management
 ISO 21500:2012 - Guidance on project management
 ANSI / PMI 99-001-2017 PMBOK

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 Project Management and Quality Management

International Standards Organization (ISO)

ISO 10006:2017
 Quality management in projects
Management responsibility for Quality
Resource management
Product/Service realization
Measurement, analysis and improvement
 Quality management systems in projects
Project characteristics
Quality management principles
 Quality management processes
Quality plan for projects
https://www.iso.org/standard/70376.html

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 Project Management and Quality Management

International Standards Organization (ISO)

 ISO 10006:2017 vs. PMBOK
 Similar definitions of project
 Quality plan more succinct in ISO
 ISO emphasizes alignment with strategy
 ISO – customer focus; PMBOK – stakeholder focus
 ISO – mutual benefit supplier relationships
 ISO – Emphasis on management involvement in the quality of the
project
 ISO – Seven process groups; PMBOK – Five process groups
 ISO 10006 can be used to audit a project
 PMBOK is cumbersome for that purpose
https://bia.ca/combining-the-iso-10006-and-pmbok-to-ensure-successful-projects/

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 Project Management and Quality Management

International Standards Organization (ISO)

ISO 21500:2012 – a step toward global
standardization of project management practices
PMBOK 6th Edition closely follows ISO 21500:2012
Minor differences in terminology
ISO standard is also complementary to other
standards
PRojects IN Controlled Environments (PRINCE2)
IPMA Competence Baseline (ICB3)

(Zandhuis, Anton. ISO 21500 Guidance on project management - A Pocket Guide. Van Haren Publishing,
19700101. VitalBook file)

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 Project Management and Quality Management

International Standards Organization (ISO)

ISO 21500:2012
Universal project management principles and processes
 High-level concepts and processes for good practice of
project management.
Encourage knowledge transfer between projects and
organizations
Consistent PM terminology
Provides PMs flexibility to work on international projects

https://www.iso.org/news/2012/10/Ref1662.html

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 Project Management and Quality Management

Project Management and Quality Management

Project Management
 Establish and follow processes
 Tools and Techniques focus on project deliverables
 Stakeholder focus
 Identifying requirements
Quality Management
 CONTROL processes
 Tools focus on Continuous improvement
 Customer focus
 Assures products meet requirements

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 Project Management and Quality Management

Quality Assurance and Quality Control

Quality Assurance
 Audit quality requirements and measurement results to assure
requirements are met
 Use tools identified in the plan
 Evaluate the results
Quality Control
 Define corrective action
 Take corrective action
 Revise PM plan

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Total Quality Management
 TQM applies to entire organization
 Operational focus
 Continuous Improvement
 Employee Empowerment
 Benchmarking
 Just-in-time
 Customer focus

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 Project Management and Quality Management

Time for Change

Total quality management principles should be
part of project management principles
Quality management beyond the project
boundaries
Closer alignment / synergies between PMI and
ASQ
Consider alliances?

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Project Management and Quality Management

ASQ

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Project Management and Quality Management

ASQ

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Project Management and Quality Management

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Project Management and Quality Management

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Project Management and Quality Management

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 Project Management and Quality Management

We Aren’t that different

 ASQ serves the Quality Community

 PMI serves the Project Community
 Both are member-based organizations
 Both provide training and certification
 Both have great supporting resources
 Both have annual conferences

BOTH SUFFERING SAME DILLEMA OF DECLINING

MEMBERSHIP AND LACK OF VOLUNTEERS
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 Project Management and Quality Management

Wrapping it Up
ISO 9001:2015 is one of the top quality
certifications that an organization can attain
Project Quality Management is a part of this
standard
Project Management needs a global emphasis
ISO 21500:2012 is a step in that direction

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 What will you do?
 Expand your vision of Quality
 Explore the ISO documents
 Read about Quality Management
 Consider joining ASQ
 Pursue ASQ certification
 Practice Quality in everyday work

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References
• Gasiorowski-Denis, E. (2012). New ISO standard for project management.
Retrieved from https://www.iso.org/news/2012/10/Ref1662.html
• International Organization for Standardization (ISO). ISO 10006:2017 - Quality
management -- Guidelines for quality management in projects. Retrieved from
https://www.iso.org/standard/70376.html
• Masters, B. & Frazier, G.V. (2017). Project quality activities and goal setting in
project performance assessment. Quality Management Journal, 14(3), 25-35.
• Project Management Institute (2017). Project management book of
knowledge, 6th Ed. Newtown Square, PA: PMI
• Stanleigh, M. (n.d). Combining the ISO 10006 and PMBOK to ensure successful
projects. Retrieved from https://bia.ca/combining-the-iso-10006-and-pmbok-
to-ensure-successful-projects
• Westcott, R.T. (2014). The certified manager of quality / organizational
excellence handbook, 4th Ed. Milwaukee, WI: Quality Press
• Zandhuis, Anton. ISO 21500 Guidance on project management - A Pocket
Guide. The Netherlands: Van Haren Publishing.
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