Prepared by :

Aisyatul Nur Zainol

Mohd Fadhli Daud
Muhammad Amir Aminuddin
Muhammad Fu’ad Jahaya
 http://www.about-personal-growth.com/verbal-communication.html

Verbal Communication
Definition :

It is the spoken, oral, and unwritten way of communicating to transfer

information from one person to another.

 http://www2.andrews.edu/~tidwell/bsad560/NonVerbal.html

Non verbal communication

Definition :

Sending and receiving messages in a variety of ways without the use of verbal

codes (words). Non-verbal communication includes gestures and facial

expressions, body posture, stance, and proximity to the listener, eye contact, and

dress and appearance.

 Similarities of verbal and non verbal communication

 Both reveal emotion, exchange ideas, thoughts, and ideas

 Both involve receiver and sender
Differences between verbal and non verbal communication

Verbal Criteria Non verbal

Sending and Definition Sending and
receiving messages receiving messages
by using words, in a variety of ways
sounds, speaking without the use of
and language. verbal codes
(words).
• Oral Categories • Physical
•Written ( facial expression,
(via email) touch, smell, body
• Sign motion)
•Aesthetic
(dancing, painting)
•Sign
( signal flag, horns,
siren)
•Symbolic
( religious, status)
 Verbal Criteria Non verbal

 Speaking to inform Function  Express emotion

Speaking to inspire Express
or motivate interpersonal attitude
Telling or narrating Accompany speech
story Self-presentation of
Asking question one’s personality
Rituals

Straight forward and Can be

easy to understand misunderstood and as
it can bring different
meaning.
REFERENCES:

http://www.andrews.edu/~tidwell/lead689/NonVerbal.html

http://www.bizmove.com/skills/m8g.htm

http://cobweb2.louisville.edu/faculty/regbruce/bruce//mgmtwebs/commun_f98/Ver
bal.htm
 Presented by:
Wan Muhamad Zulfadli Wan Zawawi
Mohd Shahrul Shamsudin
Mohd Syafiq Aiman Sahri
Ahmad Zhafri Md Nor
What Is Non Verbal
Communication (NVC)?
 NVC is anything that doesn't involve talking and
writing.
 Examples of NVC
 Gestures
 Sign Language
 Kinesics
 Posture
 Touch
What is The Function of NVC
 Express emotions
 Express interpersonal attitudes
 To accompany speech in managing the cues of
interaction between speakers and listeners
 Self-presentation of one’s personality
 Rituals (greetings)
What is Verbal
Communication(VC)?
 VC is the act of expressing your thoughts with words
 2 type of Verbal Communication
 Writing
 letters, faxes, emails, books, newspapers, magazines, articles,
hand written notes, announcements
 Speaking
 E.g. speeches, face-to-face discussions, telephone
conversations, voicemail, television, radio, recorded books
and seminars, videos
What is The Function of VC?
 enhanced competence and self-esteem
 development of positive social relationships and
interpersonal skills
 to exchanged the knowledge and gain new
information
 to avoid STRESS!!!!
What are Their Similarities?
 Both have cues that are discrete and arbitrary
 Both are guided by syntactic and semantic rules
 Both can have multiple meanings
 Both can be used for deceptive/manipulative purposes
 Both exhibit the property of productivity
What are Their Differences?
 NVC cues are analogical, verbal cues are digital

 NVC cues are more iconic than verbal cues

 NVC cues are more universal than verbal cues

 NVC cues offer more simultaneity than verbal cues

 NVC cues offer greater sensory directness than verbal
cues
 NVC cues are more spontaneous than verbal cues
What are The Connection Between
VC & NVC?
 NVC cues can repeat verbal messages

 NVC cues can substitute verbal messages

 NVC cues can clarify verbal messages

 NVC cues can contradict verbal messages

 NVC cues can emphasize verbal messages