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Global Industrialization (GI)

Problem Solving

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Approach and Mindset

Always keep DMAIC in mind!

Define the problem


Measure the process
Analyse the process
Improve the process
Control the process

Click Here
Link to Six Sigma DMAIC on agora:

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GI Problem Solving Method

Issue not solved

Determine Implement Control, Issue


Define Analyze solved Standard-
Measure Root improvement verify and
Problem Problem ization
Causes actions follow up

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GI Problem Solving Method – Responsibility

Determine Implement Control,


Define Analyze Root improvement verify and Standard-
Problem Measure Problem ization
Causes actions follow up

Responsibilit
y
IP Engineer/ IP Engineer/ IP Engineer/ IPQM IPQM IPM & IPQM
R&D Engineer R&D Engineer R&D Engineer/ R&D
Industrialization cc: IPQM cc: IPQM Sourcing SQE
phase: cc: IPQM

Site Site Site (IPQM to confirm) IPQM IPQM IPM & IPQM
High Volume
Phase:

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RCA Template

In order to do a proper RCA, please use Global Indus Problem Solving


(RCA) Template, 4/002 01-FEA 202 8192 or similar

Click Here
Link to template:

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Define
Problem

Key Activity: ► Gather data

Tools/Support: ► Matrix (mandatory)


When? What? Where? How Often? How
much?
Does Occur
Does not
► Occur
Pictures (mandatory)
► Yield failure figures (support)
► QC, Quality Control Tools such as Pareto, Histogram etc (support)

Reporting: ► Report problem definition into a project database


► Use standard template

Check Question: ► Does the definition reflect the gap between actual situation and
target?

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Measure

Key Activity: ► Gather data

Tools/Support: ► Yield failure figures (support)


► QC, Quality Control Tools such as Pareto, Histogram etc (support)

Reporting: ► Report production process data, test station data,


inspection data and other relevant data
► Use standard template

Check Question: ► Does the measurements reflect the situation of the process
stability (instability)

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Analyze Determine
Problem Rootcauses

Key Activities: ► Collect as much data as possible and needed


► Identify possible cuases
► Prioritize and select most likely cause
► Identify Root Cause

Tools/Support: ► Brainstorming (mandatory)


► Ishikawa diagram (mandatory)
► 5 Why (mandatory)
► Yield failure figures (support)
► QC (histogram, Pareto…) (support)
► LL DB (review)
► DMS DB (review)
► Experience – ask and investigate regarding trouble shooting

Reporting: ► Analyzis of Directions of Rootcause (statement acc to


yield categorization)
► Follow standard template
► DMS (enclose facts)

Check Questions: ► How does your analysis visualize the problem?


► How was the root casue found?
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Implement
improvement
actions

Key Activities: ► Set up an action plan, review it with regards to risks (FMEA) then
follow it
► Implement and make sure that improvement actions is understood
and will be followed

Tools/Support: ►

Reporting: ► Action/Implementation Plan


- Action (activities)
- Responsible person
- Due Date
- Measure/Follow up on action
► Expectations
► Highlight risks

Check Question: ► How will the solution be implemented?


► How is the implementation progressing?
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Control,
verify and
follow up

Key Activities: ► Review iplementation


► Review result
► Make sure the problem stays fixed
► Write final report

Tools/Support: ► Yield figures


► QC Tools (Graphs, Pareto, Histogram…)

Reporting: ► Final Report


► Close DMS (enclose final report)

Check Question: ► How can it be proved that issue is solved?

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Standard-
ization

Key Activities: ► Share the learning across the organization

Tools/Support: ► Lessons Learned (LL) Data Base

Reporting: ► LL with preventive action


► Report to Synchronization Forum and Platform project
► Report to other involved subproduct projects needed

Check Question: ► Has the learning been shared and understood?

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