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MS494: Total Quality Management

Course Instructor: Dr. Noor Muhammad


Introduction to the Course
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 Important instructions about the course and class


discipline

 Grading policy

 Any question
Grading Policy
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 Announced/Surprise Quizzes 10%

 Assignment 10%

 Project 20%

 Class Activities 10%

 Mid Term Exam 15%

 Final Exam 35%


Core Topics
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 Overview of Quality and Total Quality Management

 History and development of TQM

 The TQM Gurus: People did contribution in the field


of TQM
Core Topics
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 American Awards

 Japanese Awards

 European Awards

 The ISO 9000 Standard for Quality Management

 Elements of the ISO 9000 Quality System

 Getting the ISO 900x Certification. Post-Certification


Core Topics
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 The Voice of the Market: Benchmarking

 Benchmarking Types

 Benchmarking Methodology

 Benchmarking Performance Measures


Core Topics
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 Product and Process Innovation

 Types of Innovation

 Quality Function Deployment (QFD)

 Project Guidelines
Core Topics
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 The Tools of Quality

 Ishikawa Basic Seven Tools of Quality

 Seven New Tools of Quality

 Other Tools of Performance Measures


Core Topics
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 Statistically-Based Quality Improvement for


Attributes
 Statistically-Based Quality Improvement for

Variables
 Statistical Fundamentals

 Process Control Charts

 Statistical Techniques in Quality Management


Core Topics
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 The Concept of Six Sigma

 Three and Six Sigma

 Methods of Six Sigma

 Six Sigma Management and Lean Tools

 DMAIC

 DMADV
Core Topics
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Value Engineering
 Overview of Value Engineering

 Function of Value Engineering

 When and How to Perform VE Study

 Phases of the VE Process

 Value Engineering Tools

 Functional Analysis System Technique (FAST)

 Quizzes, Activities and Practical Case Study


Core Topics
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Measurement of Employee Satisfaction

 Set up focus with employees to determine relevant topics

 Questionnaire Design

 Survey Techniques

 Report at Both Total and Departmental Level


Core Topics
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Case Studies

 Leadership, Participation and Quality Costing

 International Service System

 Practical Implementation Process Techniques