 In 1975, Tony Tan Caktiong and his family opened a Magnolia ice cream

parlor in Cubao, Quezon City

 Later outlet began to offer hot meals and sandwiches.
 When food items become more popular than ice cream, the family
decided to convert it into fast food (1978)
 From “Jolibe” to “Jollibee” which means hard working.
 Jollibee is the company that would managing the chain of fast foods.
 Jollibee Food Corporation (1978)
 Chowking, Greenwich, Red Ribbon, Mang Inasal, Burger King, Dunkin
Donut, Smash Burger, Tim Ho Wan, Coffee Bean and Tea Leaf, etc.
 For 2019, JFC is planning to double its spending to P17.2 billion for new
stores, renovation of existing stores, and investments in manufacturing
plants (rappler.com)
 Vision Mission
To become top QSR To serve great tasting food, bringing the
Company in the joy of eating to everyone.
Philippines.

Core Values
• Customer Focus
• Speed and Excellence
• Humility to Listen and Learn
• Integrity
• Spirit of Family and Fun
CSR Policies
 By turning students to future managers (MOA).
 Memorandum of Understanding between farmers of FEP
and JFC.

Good Governance Policies

 Employee’s Working Hours
Laws & Regulations

Quasi-Contract Implemented by Law

Book III- Condition of employment (Article 83-94)

Republic Act 7607: Empowering Small hold Farmers in

their Economic Endeavors also known as The Magna
Carta for small farmers (Republic Act 7607)
 Corporate Social Responsibility and
Good Governance is the two side of the
same coin.
CSR
JGF (Education, Agriculture, Disaster Response)
Busog Lusog Talino (BLT)
Farmers Entrepreneurship Program (FEP)
Food Aid
Good Governance
Proper segregation of wastages
Grease Trap
Food Safety (C10)
Standards of Front liners
Compliance in Laws and Regulations
 8 Characteristics of Good Governance
Responsiveness: CUSTOMERS SATISFACTION
simply involves that institutions respond to their stakeholders
within a reasonable time frame.
Consensus Oriented: GAMEPLAN
is demonstrated by an agenda that seeks to mediate between
the many different needs, perspectives, and expectations of a
diverse citizenry. Decisions needs to be made in a manner that
reflects a deep understanding of the historical, cultural, and
social context of the community.
Equity and Inclusiveness : GENMEET AND TRAININGS
depends on ensuring that all the members of a community
feel included and empowered to improve or maintain their
well being, especially those individuals and groups that are the
most vulnerable.
Rule of Law: POLICIES REGARDING WASTES
is exemplified by impartial legal systems that protect the
human rights and civil liberties of all citizens, particularly
minorities. This is indicated by an independent judicial branch
and a police force free from corruption.
Transparency: CASCADE OF MEMOS
Strategy – providing investors and employees an outline
of your strategy.
Freedom of information – cascade of memo
Media – show that the organization is showing a price of
the product that is truthful and verified.
Effectiveness & Efficiency: SEEDSAND ACE
SEEDS PROGRAM
Participation: FIRST AID KIT AT QC
Seminars
Discussions
Implementation of regulations
Accountability: FOODSAFETY AND HEALTH CARD
Sky – represents the quality of setting the brand to
premium standard.
Land – refers to the customer satisfaction
People – involves the staff or prioritizing and taking care
of employee’s and customer’s needs.
 Output Outcome
Standard Procedure Good Quality Products

7 Key Steps of Cashiers Target Sale

Game Plan Customers Satisfaction

SEEDS PROGRAM
Incentives/ Benefits/ Awards
Farmers Entrepreneurship Program
SUCCESSFUL PEOPLE/FUTURE
MANAGER
Years of Existence
Quality Product Enhancement
Analysis

JFC operates not only for business and profit but

also in the environment, health of the customer and
employees.
JFC ensures that they comply to the government
regulatory requirements and serves according to
their Gold standards procedure.
 In this manner, JFC provides an audit to monitor
the proper operational procedures that every store
need to comply.
JFC