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Human factors as HCI theories

Human Information Processing – Task Modeling and Human Problem Solving model;
Human Reaction and Prediction of Cognitive Performance; Sensation and Perception of
Information; Human Body Ergonomics
• Even if the developers may have strived to adhere to various HCI principles, guidelines and rules
and have applied the latest toolkits and implementation methodologies, the resulting UI or S/W is
most probably not problem-free.
Evaluation Criteria

• Evaluating the interaction model and interface there are two criteria.

o Usability

o User Experience(UX)
Usability

Usability can measured in two ways:

 Quantitatively

 Qualitatively
Quantitatively Assessment

• Involves task-performance measurements

• That is “easy to use and learn” if the subject is able to show minimum user performance on typical
application.

• Popular choices of performance measures are Task completion time, Task completion amount in a unit
time (e.g., score), task error rate.

• Eg., we would like to test a new motion-based interface for a smart phone game.

• We could have a pool of subjects play the game , using conventional touch based interface and
new proposed motion based interface.

• Underlying assumption is that task performance is correlated to the usability.


Qualitative Assessment

• Conducted together with quantitative assessment.

• In most cases, quantitative assessment amount to Survey, posing usability-related questions to


a pool of subjects after having them experience the interface.

• Questions involves the ease of use, ease of learning, fatigue and etc.

• NASA TLX (Task Load Index) and IBM usability questionnaire are examples of the often
used semi-standard questionnaires for this purpose.
Task Modeling and Human Problem Solving model
• Task/interaction modeling:
• Formulate the steps for how humans might interact to solve and carry out a
given task/problem and derive the interaction model.
• Prediction, assessment, and evaluation of interactive behavior:
• Understand and predict how humans might react mentally to various
information-presentation and input-solicitation methods as a basis for
interface selection.
Task/interaction modeling:
Human Reaction and Prediction of Cognitive
Performance
• Norman and Draper, spoke of the “gulf of execution/evaluation,”
Predictive Performance Assessment: GOMS
• GOMS (Goals, Operators, Methods, and Selection)

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