L S R W

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Language
Skills
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Language Skills
listening

Language
Writing Speaking
Skills

Reading
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Primary Skills

Primary
Skills

Listening Speaking
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Higher Skills

Higher
Skills

Reading Writing
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Receptive Skills

Listening
Receptive
Skills
Reading
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Productive Skills

Speaking
Productive
Skills
Writing
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Listening

 Listening ≠ Hearing

 Listening = an active / voluntary effort

 Involves understanding to a great

extent
 An act of mind, not just of ears
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Speaking

 Ability to make a discourse (connected

speech)
 Making sense

 ≠ uttering a fixed set of words/

expressions
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Reading
 ≠ decoding ( mere recognising few
letters / words)
 Ability to understand the message (the
surface structure as well as the deep
structure), its denotation and
connotation
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Reading = not just decoding

বন্দে মাতরম্ ৷ সুজলাাং সুফলাাং মলয়জশীতলাম্ শসযশযামলাাং মাতরম্ ! শুভ্র-

জজযাত্না-পুলকিত-যাকমনীম্ ফুল্লিুসুকমত-দ্রুমদলন্দশাকিনীম্, সুহাকসনীাং
সুমধুরিাকিণীম্ সুখদাাং বরদাাং মাতরম্ ৷৷
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Writing

 ≠ imitating/ sketching the letters or

words
 Ability to express the message /views
/information in proper logical order
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Listening:
‘Either you listen well or don’t listen it all. It’s binary.’

Listening

Active Passive
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Listening
 Look

 Identify

 Set up

 Tune in

 Examine

 Note
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Active Listening
 Informative Listening

 Attentive Listening

 Appreciative Listening

 Critical Listening

 Relationship Listening

 Discriminative Listening
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Critical Listening

 Ethos – Who is speaking? The credibility of the

speaker is important.

 Logos – What is being spoken? Check the logic.

Is it correct? Do the facts support it? Does it lead
to a proper conclusion?

 Pathos – How is it spoken? Why is it spoken?

Avoid being biased. Read the speaker’s intention.
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References

 Business Communication, second edition, Meenakshi Raman

and Prakash Singh, Oxford University Press

 Professional Communication Skills, Alok Jain, Pravin S. R.

Bhatia, A. M. Sheikh, S. Chand
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Thank you for listening!