Chapter 12

Managing Information Systems

and E-Commerce
Technology is so much fun but we can drown in
our technology. The fog of information can drive
out knowledge.”
~ Daniel J. Boorstin
 Key Topics
Business information management
The Internet, the WWW, and intranets
Organizational design options
Information system application programs
Databases and database software
 Information Management
Information Manager
Information System

Managing internal information

resources to support business
performance and outcomes
 The Expanding Scope of Information Systems

Scope of IS Application

Isolated Low-level Higher-level Organization-wide

technical management management planning and
problems problems questions implementation

1950s-60s 1960s-70s 1970s-80s 1990s-2000s

 Communication and Information Systems Are
Rapidly Improving
Electronic Information Technologies
Data Communication Networks

World Wide Web

The Internet Intranets

Extranets
 World Wide Web Terms
Search
Engines

URL
Directories

Web Home
Browsers Page

Web
Servers
 New Options for Organizational Design
Networked Enterprises
Leaner organizations
More flexible operations
Increased collaboration
Networking for Mass Customization

Production
scheduling Supplier
plans schedules
materials movements in production and shipment
plant and resupplies to manufacturer's
from supplier plant
Company Web site displays Shipper
products and options schedules pickup from plant and
delivery to customer
Customer order flows Information Customer makes
into production Network payment to supplier
scheduling
Inventory of Unit is produced
Production
required parts is confirmed and prepared for
on hand or put on order worker obtains shipment to customer
assembly instructions
for choices
and features
User Groups and System Requirements
Managers at different levels
Functional areas and business processes

Knowledge Workers
Employees whose jobs involve the use of
information and knowledge as the raw
materials of their work
Different User Groups Have Different System
Requirements
System User/Level Kind of Information System

Top-Level Strategic
Managers Information System

Mid-Level Management
Managers Information System

Knowledge Knowledge
Workers Information System

First-Level Operational
Managers Information System
 Major Systems By Level
Within the IS department…
IS knowledge workers

System operations personnel

Knowledge level and office

systems
 Major Systems By Level
Management information
systems

Decision support systems

Executive support systems

Artificial intelligence and expert

systems
 Databases and Program Software

Databases

System Programs

Application Programs

Graphical User Interface

Multimedia Communications Systems
Communication Devices
GPSs

PDAs

Paging systems

Cellular telephones

Communication Channels
 System Architecture
Local and wide area networks
Connecting the hardware
Wireless networks
Client-server systems
 Chapter Review
Explain the importance of information
management and the role of computers and
communications technologies
Describe data communication networks
Describe new options for organizational design
stemming from communication technology
 Chapter Review
Describe application programs at various
organizational levels
Discuss databases and the purpose of database
software