------ Group 12 ------

Jugal Shah (PGP/22/182)

Akshay Goel (PGP/22/188)
Abhishek Jha (PGP/22/189)
Samyaka Dalvi (PGP/22/226)
Hshubham Raj (PGP/22/259)

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• Indian global IT services company.
• India’s most successful hardware company.
• Headquartered in Noida, U.P, India.
• Has offices in 31 countries.
• It has consolidated revenue of $6 billion in 2013.
• Founder- Shiv Nadar
• Divisions- software consulting, enterprise transformation
services, Enterprise Application services, Custom
Application Services &BPO.
• Employees at present- 1 lakh.

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1974 - Indian government passed FERA

1976 - Shiv Nadar founded HCL with fellow Engineers.

1985 - Vineet Nayar Joined.

HCL entered the global market.

1990 - Joint venture with HP.

1992 - Vineet found HCL Comnet.

2000 - Vineet became president of HCL.

Centralized the company.

• Comnet was one of the HCL’s most innovative & successful 3

businesses
• Go after big deals.

• Differentiate ourselves.

• Improving operating efficiency.

• Strategic partnership with other companies to reach customers.

• 50% of income from services.

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Four objectives:
a) To provide a unique employee
environment. Affects and Outcomes:
b) To derive an inverted organisational • Win-win situation for both.
structure. • Focus on mega-deals.
c) To create transparency & accountability. • Success of quality group.
d) To encourage value- driven culture. • Addition of 180-person global sales
Methods and Tools: team.
• Intranet • Got $50m deal.
SSD- a help desk • Won a strategic partnership
U&I- direct contact agreement with Japanese steel
Natasha- animated woman manufacturer.
• 360 degree feedback • Following Blue ocean strategy.
• Trust Pay- for junior engineers • Won $330m DSG Int’l deal. 5
• Behind Indian and MNC competitors (Wipro, Infosys, TCS) because
of Software & Services trend 1980 & 1990

• Brand name getting destroyed

• Attrition rate gaining to 30 % much higher than industrial standards.

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• 3 Part Transaction Strategy :-
(1) Employee 1st Customer 2nd
(2) Strategic Partnership, Larger & Complex Engagements
(3) By 2010 – Change Business Model
• Mirror Mirror – Interacting with Employees & Motivating
• Centralisation
• 2 Operating Groups – Management Consult for Delivery ;
Management Consult for Sales
• 360 Development Reviews
• 5 Lines of Business for setting the structure & system
• In multi service delivery – cross functional groups
• Intranet & Automation for transparency
• Trust pay
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• Important key Move : EFCS
• Attrition rate declined to 19.5 %

• Nov 2005, $ 50 million Autodesk deal (1st big deal)

• Dec 2005, won strategic partnership agreement with Japan’s

second – largest steel manufacturer.

• Jan 2006, HCL won $330 million DSG International deal (India’s
largest outsourcing deal)

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• Service industries employee interface with customer is critical.

• Investing in employee’s development & unleashing their potential to

produce bottom line result.

• Yes it’s a good idea & he should announce this strategy at the
February 2006 global customer meet.

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