Cisco Webex Calling Overview

Cisco Webex Calling Overview
Take your business to the cloud with confidence
April 2019
The challenges with calling today
Disconnected Penalizes
Cost and complexity
calling experience workforce mobility
of IT buyers expect of IT leaders see of buyers want better

to reduce IT support cloud UC as a core service
70% effort when moving 78% part of their digital 79% for mobile and
to cloud calling transformation remote workers
Cisco
BroadSoft®
Benefits of survey of 1000+
enterprise IT
integration of decision makers
services for calling, Higher overall Reduced cost Better customer from seven
team collaboration, productivity and complexity interactions countries, all
continents.
and customer care November 2017
C97-742249-00 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Cloud calling drivers
Corporate UCaaS
Corporate
PBX has initiative to functionality now
initiative for
reached purchase exceeds that of
a digital
end of life cloud IT where on-premises
workplace
possible systems
- Top drivers according to Gartner
Focus on your business . . .
. . . Not on managing technology.

Webex® Calling:
• Is a feature-rich, yet simple

and flexible solution
• Is secure, reliable, and robust
• Lets you take control
Reduced
Is driving
complexity customers
and easier to the cloud
manageability
Introducing Webex Calling
Cisco Webex Calling
Your secure phone system

in the cloud. All the benefits
of a traditional office phone
system with essential
collaboration tools, and
without the headaches of
managing it.
Webex provides the X-factors
Brandon Burke
Brenda Song
Emma Totti
Simon Jones
Barbara German
Driving productivity to make workplace transformation a reality

Cognitive collaboration Integrated and personal collaboration
The only AI-enabled collaboration platform today that connects Building bridges, not islands
people with customers and colleagues across devices, apps, and Collaborate where you work
workflows for an exceptional end-to-end experience
Enterprise-ready cloud calling PBX Intelligent customer care analytics

Webex® Calling powered by BroadCloud® now New insights by integrating contact center operational
available from Cisco’s proven enterprise channels with business data to analyze every phase of the
customer journey
Webex Calling
Cisco transforms enterprise communications again with new Webex® Calling
New solution provides a feature-rich cloud

PBX integrated with Webex Teams™ for
business calling, meetings, team collaboration
• Webex Calling is now powered by the proven Cisco® Cloud
Calling Platform used by over 20 million users worldwide
• Organizations can now buy a fully featured,
enterprise-ready cloud PBX with confidence
• Webex Calling is available from Cisco’s network of more
than 2000 collaboration channel partners worldwide
• Cloud calling represents a $22B market opportunity by
2022, with the highest growth in the 100+ user segment
• Webex Calling is available in the Cisco Collaboration Flex
Plan, enabling customers and their channel partners to plan
a successful transition to the cloud
Simplified all-in-one subscription
Cisco Webex® Calling Bundle in the Collaboration Flex Plan
• Full-featured PBX replacement in the cloud
• Unlimited group features – auto attendant, hunt groups,
shared line appearances, etc.
• Desktop and mobile client apps
• Common area and standard station options
• Comprehensive team collaboration app

• Synchronized calling interoperability with the Webex Calling app
• Integration with third-party cloud apps (Office 365, G-Suite, etc.)
Suggested add-ons
Adds full-featured business conferencing capabilities
Wide range of desktop phones and wired/wireless headset choices for

Cisco® MPP phones and headsets
office and mobile users
Integrated video devices for every situation, including huddle spaces,

Cisco video devices
conference rooms, and desktops
Benefits of Webex Calling
Secure, enterprise- Offers a more

Enables a more Management
grade cloud calling intelligent Makes IT
responsive, agile without the
from a trusted collaboration strategic again
organization complexity
brand experience
What do I get?
Anonymous call Business continuity
Alternate numbers Analog hotline Auto attendant Barge-in exempt
rejection (CFNR)
Call Call forwarding

Busy lamp monitoring Call forwarding always Call forwarding selective Call history
forwarding busy no answer
Call forwarding no
Call hold and resume Call logs w/click to dial Call notify Call redial Call routing and queuing
answer
Call transfer – Call waiting –

Call return Call restrictions Call transfer-blind Call waiting ID
Attended Up to 4 calls
Conferencing All the enterprise Enables a seamless Directed call pickup Enterprise phone
Distinctive ring Directed call pickup Addresses
Do not disturbyour
(site based) features your migration barge in directory
RFP requirements
business
Extension dialing (variable length) needs to the
Feature access codes cloud
Hoteling (guest) Hunt group Inbound caller ID
Main number
Inbound fax to email Mobility Music on hold (site) Multiple line appearance N-Way calling (6)
outbound call ID
Outbound caller Personal phone

Office anywhere Privacy Pre-alert announcement Priority alert
Feature-rich business telephony
ID blocking directory
Push-to-talk Remote office Schedules Sequential ring Receptionist client Reports and metrics
Selective call
Selective call rejection Shared line appearance Simultaneous ring Speed Dial 100
acceptance
T-38 Fax support Three-way calling Unified messaging Video (point to point) Visual voicemail Voice mail
Client options
OR
Webex Teams™ with Standalone Webex® Calling

integrated calling soft client app
Webex Calling app
• Advanced calling
• 6-way calling
• Desktop/mobile
• Hold/retrieve
(music on hold)
• Transfer/consultation
• Call history
• Visual voicemail
• S4B integration
Webex Calling app for mobile
Supported multiplatform (MPP) devices
Basic Conference Advanced Video Accessories
Cisco® IP Phone 6800 Cisco IP Conference Cisco IP Phone 8800 Cisco 88x5 Series Video Key expansion modules
Series Phone 7832 Series Phone Headsets
Cisco IP Phone 7800 MPP DECT
Series
Telephony adapters
Cisco ATA 190 series
Basic product line Conference room Advanced product line Video Accessories
How do I get this?
A simplified journey to the cloud
The transition zone
TDM or VoIP phone systems
On-Premises Hybrid Cloud
Flexible cloud migration path
Reuse newer UCM phones
Adopt new cloud devices

• Reuse existing PSTN connectivity
• Interworking with UCM
• Interworking with legacy PBX
Connectivity On-premises PBX Devices

PSTN options
Local gateway to PSTN Bring your Preferred Media

available Q1 CY19 own SIP trunk Partner (PMP)
• Enterprise - or partner-managed • Partner helps the enterprise • Partner helps the enterprise
edge device for PSTN procure and provision PSTN, procure and provision PSTN,
interworking and legacy PBX via a certified SIP trunk provider via a pre-interconnected media
interworking (including Cisco® interworking directly to partner and Webex Control Hub
UCM) Cisco BroadCloud® integrated experience
Webex® Calling Roadmap Roadmap
Phone firmware migration
UCM MPP
Migration firmware Migration license

• All 7800s: Some hardware limitation (pre-CY2016) • Flex plan includes 1 license per user
• All 8800s except 8821, 8831, 8851NR, 8865NR • Locked to MAC address
• KEMs do not require migration • One-way migration per license
• Partial data loss - call history, local contacts
Moving to the Cisco Collaboration Flex Plan
Investment protection
Cisco® Collaboration Flex Plan
Migrate from
Perpetual UC and
per user credit
multi-party video licenses Meetings,
calling,
or full suite
Legacy Cisco Webex®
Remaining subscription value
and SWSS contracts
• Purchase adjustment is applicable to subscriptions of 36 months or longer

• All eligible perpetual licenses traded in will be forfeited
• Credit limited by Active User or Knowledge Worker count
• Installed base trade-in is a one-time credit U.S. dollar amount applied to the
initial subscription term
Why choose the Cisco Collaboration Flex Plan?
Get employees up and running quickly:

Choose the meetings and calling services
they need today.
Protect your investment:

Build on your existing deployments,
and manage spend through one
monthly subscription.
Drive adoption and growth:

Easily extend and add new cloud or
on-premises-based services to meet the
needs of your business.
You are in control
Easy administration with Webex Control Hub
Users are managed

from the user panel
in Webex® Control
Hub
• Entitlement, number
assignment, roles,
devices, and location can
all be configured
• Call-specific
configurations can be
edited by the end user in
self-care or by the
administrator in the
Webex Calling admin
portal
Users can be provisioned, entitled, and configured by either the partner or customer administrators
Service assurance for Cisco Webex Calling
Partner and customer admin tools

• Overall view of site-by-site media quality for Cisco Webex® Calling sites
• Browser-based pre-qualification bandwidth and port testing tool
Delivered globally
London
Chicago Frankfurt
Los Angeles New York
Dallas
Sydney
Melbourne
Three regional platforms NA, Offer services to multinational Secure data and traffic Bring your PSTN and networks
EMEA and APAC customers from a single region within chosen region to the platform
Availability – Webex Calling
Contract and satellite countries Satellite only countries
• Australia • Italy • Austria • Hungary • New Zealand

• Canada • Spain • Belgium • Ireland • Norway
• France • UK • Brazil • Luxembourg • Portugal
• Germany • US • Czech Rep. • Malta • Romania
• Denmark • Mexico • Slovakia
• Finland • Netherlands • Sweden
• Switzerland
Webex Calling launch availability - US

Webex Calling launch availability – US Subsequent Contract Country exposure targeted for 2Q19CY
Subsequent Contract Country exposure targeted for 2Q19CY
Calling help portal | callinghelp.cisco.com
Self-help resources for users

and administrators
Videos and tutorials
Live search
Webex Calling preferred
Transition Do not want a ‘Flash cut,’ concerns with adoption
Locations/regions Single or multiple sites with satellite locations
Calling and Want robust telephony and collaboration (with video) for most
collaboration needs KWs, site-to-site extension dialing
A good fit!
Mix of older PBX and adjunct telephony servers or have
Current state
no collaboration
Preference for cloud solution, don’t want to own or operate the
Technology preference
collaboration infrastructure
Client and app
No strong client preference
preference
PSTN billing preference Doesn’t mind a seat bill unbundled from PSTN/minutes
Buying preference Currently working with Cisco® VAR
Summary and next steps
Say hello to easy cloud calling

…and say goodbye to complex infrastructure
Plan your migration to cloud calling and

collaboration services today
Next steps:
1. Visit webex.com to learn more about Webex®
Calling, Webex Meetings, and Webex Teams™
2. Connect with a Cisco® partner to find out how to
simplify communication for your business with
Webex Calling

Cisco Webex Calling Overview

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Cisco Webex Calling Overview

Take your business to the cloud with confidence

of IT buyers expect of IT leaders see of buyers want better

- Top drivers according to Gartner

. . . Not on managing technology.

• Is a feature-rich, yet simple

Your secure phone system

Driving productivity to make workplace transformation a reality

Enterprise-ready cloud calling PBX Intelligent customer care analytics

New solution provides a feature-rich cloud

• Comprehensive team collaboration app

Adds full-featured business conferencing capabilities

Wide range of desktop phones and wired/wireless headset choices for

Integrated video devices for every situation, including huddle spaces,

Secure, enterprise- Offers a more

Call Call forwarding

Call transfer – Call waiting –

Outbound caller Personal phone

Webex Teams™ with Standalone Webex® Calling

Basic Conference Advanced Video Accessories

TDM or VoIP phone systems

On-Premises Hybrid Cloud

Reuse newer UCM phones

Adopt new cloud devices

Connectivity On-premises PBX Devices

Local gateway to PSTN Bring your Preferred Media

Webex® Calling Roadmap Roadmap

Migration firmware Migration license

• Purchase adjustment is applicable to subscriptions of 36 months or longer

Get employees up and running quickly:

Protect your investment:

Drive adoption and growth:

Users are managed

Partner and customer admin tools

Contract and satellite countries Satellite only countries

• Australia • Italy • Austria • Hungary • New Zealand

Webex Calling launch availability - US

Self-help resources for users

Videos and tutorials

Transition Do not want a ‘Flash cut,’ concerns with adoption

Locations/regions Single or multiple sites with satellite locations

Buying preference Currently working with Cisco® VAR

Say hello to easy cloud calling

Plan your migration to cloud calling and

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