Beruflich Dokumente
Kultur Dokumente
Performance
Management
Skills
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 9-1
Overview
Coaching
Coaching Styles
Coaching Process
Performance Review Meetings
Task and
fact oriented
Driver Analyzer
People
oriented
Persuader Amiable
Implement
Strategies
Observe and
Give Feedback
Document
Developmental
Behavior
conclusive evidence
Flight response
• Looking/turning away
• Speaking softly
• Continually changing the
subject
• Quickly agreeing without
basis
• Other passive responses
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 9-42
To Prevent/Reduce Defensive
Behaviors
Establish and maintain rapport
Be empathetic
Observe verbal and nonverbal
cues
Minimize threats
Encourage participation
time
Coaching Process
Performance Review
Meetings