JIRA

25th July,2019
What is JIRA?
JIRA is used for issue tracking and project
management by over 11,500 organizations in 107
countries around the globe — across Fortune
1000, public enterprise, science and technology
sectors.

JIRA is a bug tracking, issue tracking, and project

management web application developed to make
this process easier for both Customers and
Contractor(s).

JIRA project management workflows represent

processes in your organization, and they can be
customized for projects, issues, and subtasks.
Anything that needs to be put through a process
or multiple processes can be part of a workflow. ...
There are a ton of useful features beyond tracking
packed into workflows, too
 JIRA
1. Customer Portal
2. JIRA Software Integration (HipChat,
Marketplace, etc.)
3. Knowledge base
4. API
5. SLAs (Service Level Agreements)
6. Metrics report
7. CSAT reporting
8. Performance Metrics
 MORE ABOUT JIRA

1. Alerts will be send to assignee, if the SLA TAT is

near to breach.
2. Knowledge base will help to find related issue
for the clients and its resolutions.
3. If the Person has reported the issue to you in
person. You can easily raise the issue on their
behave on JIRA and the email alert will be sent
to them to keep the track of issue.
4. You can add linked tasks from Jira Service desk
to Jira software and also you can automate the
process.
5. You can add comment to the issue that only
your internal team can see.
6. Dashboards for IT Manager is included – in
order to monitor real-time team performance.
7. You can also create the custom reports to JIRA.
8. Time to resolution report also included that
will able you to monitor how fast your team is
responding to the issue.
 MORE ABOUT JIRA

9. After the issue closes, you can provide the

satisfaction survey form to client and get the
feedback / rating of how well your team has
resolved the issue. The report will be available
of this as well.
10. You can add languages to the project and
customize the project UI as you want.
11. You can easily set the TAT of the task for the
SLA depending on the severity of the issue.
Also you can set the working hours of your
company and SLA will be generated on the
basis of that.
12. You can integrate Hip chat with MailChimp,
salesforce, GitHub and Zendesk.
 CONS - JIRA
1. Configuration of dynamic workflows not
included. You can add certain workflows
available from the marketplace.
2. Not easy to use – Users will need time to learn
how to use it.
Because you've got issues
JIRA lets you prioritize, assign, track,
report and audit your 'issues,'
whatever they may be — from
software bugs and help-desk tickets to
project tasks and change requests.
Reporting and statistics
Customizable reporting allows you to
monitor the progress of your issues
with detailed graphs and charts.
Workflow your way
Map your business process with a
custom workflow.
An extensible platform
Integrate JIRA into your systems with
our open API and 100+ free plugins.
Comparison of JIRA

• Agile at Scale
Scrum and Kanban improve project success and deliver value iteratively. JIRA and JIRA Agile
scale Agile across your organization. JIRA also integrates with GitHub to link issues to commits.

• Industry Leading Workflow Engine

Don't let your issue tracking software dictate your process. With JIRA's workflow engine you
can easily build the process that fits your team.

• Powerful Searching and Reporting

Use JIRA's Query Language (JQL) with simple autocomplete to build advanced queries. Create a
personalized view of JIRA and share dashboards to track project status, create custom reports,
and monitor team progress with wallboards.

• Deployment Options
Simple Windows and Linux installers are available for an OnPremise solution, or you can get
started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as
your organization evolves.

• Integrate with Everything

Get more from JIRA with flexible REST and Java APIs – plus over 600 plugins and add-ons in the
Atlassian Marketplace– to connect with the applications and tools you use every day.
 Typical Project Lifecycle
End of Kick
Warranty Off
Project
lifecycle
Customer requests
Need of changes to SW in Vx version
add ons or changes
-> design team and restart the loop
Changes Design
Phase

Fix SW in Vx version
Bug -> maintenance team

Tracking

Develop-
Integraton ment
& Deliver SW in
Vx version
Testing Release
Validation &
Delivery of SW
in Vx version
 Typical Project Lifecycle

JIRA provides the monitoring of “issues” in a project, all along its phases and can comparable
them to a period or a milestone.
JIRA issues (e.g. SPRs) are “open” quite often on a SW Version, a commonly called
“Release” and shall be “fixed” on another.
Costing for JIRA Service Desk
Maintenance Cost for JIRA
Customers of JIRA
THANK YOU