HR personnel in every store
management tool to determine the
Special software to automate the
process of analysing the changes in
workforce
Central database to reveal company
trends in HR and related operational
needs
Making use of digital tools and process
to maintain adequate supply of HR to
match the demand for employee in its
stores
Decentralized system that uses local
information for recruitment process
Walmart uses Knowledge
person job fit – use of need analysis to
find organization fit
Walmart addresses low employee
morale through job rotation,
incentives and recognition for
achievements
Use of digital infrastructures to
monitor the performance of the
employees
Different HR standards and practices
used for different regions
 CHALLENGES & SOLUTIONS
1. Inefficient HR practices carried out by local retail store managers who didn’t have
time to focus on issues like attendance, discipline and critical HR practices
• Setting up regional HR team and focus on decentralizing the HR activities.
• Automating the tedious tasks like attendance by using proper infrastructure.
• Use of digital tools to solve the conflicts between the team (Incident Management
tool).
• Boosting the team morale by incentives designing, job rotation and proper training.

2. Change readiness of the employees for the digital change and adoption
• Organizing a meeting every fortnight where HR communicate the new HR policies
and strategies and also explain the consequences of going back to traditional
approach.
• Installing lucid IT infrastructure where layman can also understand
• Monitoring the adoption of the newly implemented strategy and control wherever
necessary.

3. Cost of Implementation:-
• Cost can be reduced by implantation in phases.

IT Infra
Regional HR Training & Monitoring
Implementa
Team Development & Control
tion
 Benefits to stakeholders – Org, Business Leaders, Managers and Employees

• Digital presence : online stores, social networks, blogs, corporate pages, etc., multiplies the visibility of the
company and sales channels.
• New contact channels with customers
• Better decision-making :Digitization goes hand in hand with data management, data is knowledge,
and knowledge leads to better decisions.
• Improves efficiency and productivity
• Encourages innovation.
 Benefits to stakeholders
Organisation
Digital presence
New contact channels with
customers
Employees
Employee will become more confident
as this will tend them to become more
competent in the current dynamic env.
They will also be not dependent on the
young generations to take challenging
tasks.
Managers
Better decision-making
It improves efficiency and
productivity .
It encourages innovation.
Business Leaders
Business Leaders will have a strong control
over the working environment.
They will not be dependent on the human
intervention for the reports and to check the
productivity and efficiency .
 OUTCOMES

Operational
Excellence

Will Facilitate
Reduction in
Organisation
Employee
Growth
Turnover Help in
Strategic
Decision
Making

Optimisation
of Workforce
How Digitisation Can be Sustained

• Changed learning and culture

• Company & Workforce needs to be agile. Agility is the ability to
continuously improve and develop quickly, especially regarding digital
processes.
• Proper Training Mechanisms needs to be implemented