Faculty of Management Sciences

Shifa International Hospital

By
S. Jawad Ali Kazmi
Bilal Akram
 Agenda :

 Health sector of Pakistan

 Introduction of Shifa
 Mission & Vision of Shifa
 Management Team
 Organizational hierarchy
 Administration organogram
 Role of Shifa
 Continued….
 Specializations of Shifa
 Quality policy & whistle blowing policy
 PESTEL analysis
 SWOT analysis
 Planning of Goals
 Strategic planning model
 Entrepreneurial venture
 Code of conduct
 Coporate social responsibility
 Conclusion
 Health sector of Pakistan

 BHU’s (Basic Health Unit) 5349

 RHU’s (Rural Health Unit) 4755

 Hospitals 945

 Mental Child Centre's (MCC) 903

 Spends Just 2% of GDP on Health Sector

 Sanctioned the “ Health for all by 2000” proposal

 EPI (Expanded Program of Immunization)

 What is Shifa ?

 History:
 Incorporated in Sep 20, 1987
 With just staff of 35 peoples
Now:
 JCI(Joint Commission International) accredited 550 beds
healthcare facility
 Services:
 Post-Liver Transplant Care
 Advanced Hepatobiliary & Pancreatic Services
 Offering Liver Donor Liver Transplant Surgery (Adult,
Children, & Infants)
 Vision & Mission

 Our Mission:
Health Care with compassion for all
 Our Vision:
To be the region’s leader by providing quality
healthcare services
 Our Values:

 Our Strategic Priorities:

 Management Team

 Chairman & CEO

 Board of Director
 Medical Directors
 President, Medical Staff Executive Committee
 Directors, Medical Admiration
 Corporate Resources
Organizational Hierarchy
Administration Organogram of Shifa
Role of Shifa in Health Sector

Market Share

Shifa Internatal Hospital 35%

Maroof International Hospital 5%

Quaid-e-Azam International Hospital 4.5%

Qasloom Hospital 2.5%

Government Hospitals 34%

Other Hospitals 19%

 Specialization OF Shifa

 Center Of Excellence

 Specialized Service

 Medicine

 Clinical Support

 Surgical Services
 Quality Policy

 WHISTLEBLOWING POLICY
 PESTEL Analysis
Economic Social

Political PESTEL Legal

Technological Environmental
 SWOT Analysis
STRENGTHS WEAKNESS
Latest Technology Most Expensive ( Costly )
Latest Emergency Services Limited No of Beds.
ICU, CCU, NICU & NDU Small Car Parking.
Lab Pick-up Points & Pharmacy Providing Services to Elite Class.
Medical College & Nursing College
ISO & JCI Certified
Online Medical Facility
 Planning

 Provides direction to managerial & non-managerial

staff
 Helps to Set the Goals/ Targets
 Achieve the goals by compelling the JCI & ISO 9001
 Reduces the un-certainty
 Reduces the waste & redundancy
Management Approach
Strategic Planning Model
 Entrepreneurial Ventures

 Tameer-e-Millat Foundation
 Shifa Tameer-e-Millat University
 Shifa Foundation
 Shifa College of Medicine
 Shifa College of Nursing
 Shifa Cooperative Housing Society
 Shifa Consulting Services (Pvt.)
Managing Diversity
 Code of Conduct
 Legal Compliance
 Quality of Care
 Political Activities
 Inappropriate Gifts
 Conflict of Interest
 Confidential Information
 Retention of Complete and Accurate Record
 Environmental Protection
 Safer Work Place
 Harassment or Discrimination
 Use of Assets
 Disciplinary Action
 Commitment to Community
 Recommendations

 They should decrease the cost

 To improve the emergency management system to
tackle the uncertain situations
 Provide the relaxing environment to the attendees of
the patients.
 They should construct proper parking area.
 To improve the education systems of nursing and
medical staff.
 To improve the security and accounting systems.
 Conclusion:

 When we visit the Shifa International Hospital and

meet the managers and other staff members they
provide us more useful information about the
hospital. The staff of Shifa International Hospital is
highly professional responsible, dutiful and
cooperative. The services of Shifa international
hospital are high quality it is only because of the
professional staff and management. At last we
concluded Shifa International Hospital is playing a
great role in providing medical facility to the peoples.
QUESTIONS !