Bell desk

BY:-P.HARISH
B H M & C T 3 RD Y E A R
 Bell desk

 Bell desk is an extended arm of front desk. There are

many activities at the time of arrival, during stay and
at the time of departure of guest which cannot be
carried out from the front desk but are to be carried
out essentially, in order to provide services to the
guest.
Duties & responsibilities of bell desk staff

 Greet guests and inform them of property amenities, services,

and hours of operation, and local areas of interest and
activities.
 Open doors and assist guests/visitors entering and leaving
property.
 Assist with luggage storage and retrieval.
 Transport guest luggage to and from guest rooms and/or
designated bell area.
 Assist guests/visitors in and out of vehicles, including
assisting guests with loading/unloading luggage.
 Supply guests with directions.
 Arrange transportation (e.g., taxi cab, shuttle bus) for
guests/visitors, and record advance transportation request as
needed.
 Functions of bell desk

 Luggage handling
 Paging
 Mail and Message Handling
 Delivery of newspaper
 Collection of Room Keys at departures
 Wake-up Call
 Miscellaneous Jobs
 Collection of Room Keys at departures:-Another very
important function of the bell desk is the collection
of room key from a check out guest and depositing
the same at the information desk.
 Miscellaneous Jobs:- Miscellaneous jobs such as
postage stamps handling, taking care of outgoing
mail of the guest, carrying out outside errands for the
guest and hotel such as buying of cinema tickets,
moving of files and documents etc
 Luggage handling:-Luggage handling of the guest is
done at various occasion such as arrival, during stay
(change of rooms) and at the time of departure.
 Paging:- Apart from luggage handling the bell desk
is also responsible for paging a guest. The paging is a
system of locating the guest in the hotel.
 Mail and Message Handling: The bell desk’s function
is also to handle and distribute mail and message
received by the front desk in the absence of the
guests to their respective rooms.
 Delivery of newspaper: As per the hotel policy all
hotel guests receive a copy of hotel newspapers each
morning. The bellboys in the night shift are
responsible for delivering the newspapers to all
occupied rooms.
Organizational structure of bell desk
 BELL CAPTAIN DUTIES AND
RESPONSIBILITIES:
 Ensure that bell desk is manned at all times.
 Keep working area, clean and tidy always.
 Ensure that smooth and fast baggage handling for all
arrival / departure guests.
 Maintain close relationship with reception /
information / cashier as well as other departments.
 Attend all guest calls for Bell stand / Door Services
related services.
 Delegate bell boys to pick up the baggages from guest
rooms.
 BELL BOY DUTIES AND
RESPONSIBILITIES

 Checks the daily arrival list for VVIP's or guests with special
need.
 To be present at the Concierge/Reception desk or in the lobby
to be ready to assist guests, colleagues and visitors when
requested.
 Ensure collection and delivery of guest luggage and
equipment in an efficient and timely manner.
 Tag baggages it and return the identification slips to guests.
 Assists guests with luggage to the front desk.
 Escorts guests to room, placing luggage in room assigned by
front desk.
 Inspects guest room for order and adequate supplies and
informs guests of room amenities
 Forms & formats used in bell desk

 Errand Cards
 Arrival Errand Card

 Departure Errand Card

 Left luggage storage form

 Message slip
 Daily luggage movement slip
 Equipment used in bell desk

1. Computer.
2. Telephone
3. Luggage trolley
4. Paging board
5. first aid box
6. Wheel chair
7. Oxygen cylinder
8. Stamp folder
9. Franking machines
10. Umbrella
11. Postage weighing machine
12.Date and time punching machine
 Concierge desk

 A Hotel Concierge’s main responsibility is to assist

guests with everything they need, from making
dinner reservations to acquiring tickets for special
events; they basically act as a personal assistant to
guests during their stay at the hotel.
 Responsibilities of concierge

 Here’s a non-exhaustive list of common tasks Hotel

Concierges are required to complete.
Ensuring the best guest experience, so that they always
come back for the first-class service.
 Foreseeing and assessing the guest’s needs:
 catering to the guests’ needs by anticipating and
answering their requests in a timely manner;
 providing personalized recommendations to the guests,
such as local attractions or special events;
 handling outgoing and incoming correspondence in an
accurate and timely manner.
 Daily Tasks

 Catering to the guests’ needs by assisting them with all

kinds of requests (e.g. reservations, sightseeing tours, or
tickets to special events).
 Being the point of contact between the guests and the
establishment.
 Getting to know the guests in order to suggest the best
activities and events, as well as to make it a personalized
experience.
 Providing guests with any information about the hotel,
the surrounding area, and/or the city.
 Working alongside the other departments in order to
better assist guests.
 Building a network of vendors.
Thank you

P.HARISH