SUPPLY CHAIN BOLLORE SUPPLY REVERSE

LOGISTICS VN CHAIN OF LOGISTICS

PROFILE CHANEL SOLUTION FOR
CHANEL

THE SUPPLY CHAIN OF CHANEL

| MEMBER |

NGUYỄN NGUYỄN
VÕ MINH
THỊ OANH PHƯƠNG
LỨT
TRÀ

10/11/2019 2
 1
BOLLORE LOGISTICS VIETNAM PROFILE
| ABOUT US | VIETNAM
Established in Ho Chi Minh City in 1989, Bolloré Logistics
Vietnam was the first 100% Foreign Direct Investment freight
forwarding and logistics company licensed in Vietnam.

Bolloré Logistics Vietnam developed a strong leadership on the

market in Fashion & Luxury, Healthcare, Oil & Gas, Aerospace
and Industrial Projects.

Bolloré Logistics strengths is our extensive network of 602

branches in 105 countries.

Our main advantage is to be able to combine Bolloré Logistics’

network with tailor-made solutions adapted to local market.

Dedication and motivation of our team is the key

to our current success and future development
 Bolloré Logistics’ Offices

Bolloré Logistics’ Office & Warehouse

Bolloré Logistics’ Site Offices

| COUNTRY PROFILE | VIETNAM

Thai Nguyen

Hanoi
MAIN FIGURES 2017 Hai Phong

170 STAFF
4 OFFICES EXPORT EXPORT 35,000
3 WAREHOUSES 3,900 16,000 LCL CBM
Tons TEUs

2 SITE OFFICES IMPORT IMPORT Da Nang

1,500 4,200 2,150

Tons TEUs SQM

LOCAL EXPERTISE
› In-house customs brokerage
› Buyers’ consolidation
Ho Chi Minh City
› Secondary ports operations (Da Nang, Quy Head Office
Marc MOESCHLIN Nhon)
Managing Director › Cross border trucking with China, Cambodia,
Vung Tau CERTIFICATIONS
Thailand, Laos. Ho Chi Minh City to ISO 9001:2015
Anne FERTEUX Cambodia by barge for Heavy-lift / Sensitive ISO 14001:2015
General Manager Sales cargo
OHSAS 18001:2007
› Logistics value-added services, Bonded and
non bonded storage
› Temperature-controlled Supply Chain
 2
SUPPLY CHAIN OF CHANEL
|CHANEL PROFILE|
A French – based luxury goods company who owns
multiple portfolio of luxury brands
Business activities:
- Wines & Spirits
- Fashion & Leather Goods
- Perfumes & Cosmetics
- Watches and Jewelry
1910 Selective Retailing
- Turnover: € 29,149 billion
- 110,000 employees globally
- 3,000 stores in over 50 countries

*Currently in development 10/11/2019 7

| A WORLDWIDE PURCHASING |

Wines & Spirits

USA, France
EUROPE
Fashion & Leather Goods ASIA-PACIFIC

Asia, Africa

Perfume & Cosmetics AFRICA

AMERICAS
France, India, Egypt
MIDDLE EAST -
Watches and Jewelry SOUTH ASIA

Middle East – South Asia,

Europe

10/11/2019 8
| MANUFACTURING|

Wines & Spirits

USA, France
EUROPE
ASIA-PACIFIC
Fashion & Leather Goods
France, China, Italia

Perfume & Cosmetics AMERICAS

France
Watches and Jewelry AFRICA MIDDLE EAST -
SOUTH ASIA
France, Sweden

10/11/2019 9
SUPPLY CHAIN OF CHANEL IN ASIA

On-line
Customer
Order

`
Paris, France

Shanghai, China Chanel Store

HKG HUB

Dongguan / Hubei, China Chanel Country DC

UPSTREAM LOGISTICS DOWNSTREAM LOGISTICS

Customer Order After Sales Services
Supply Consol Multimodal Transport
Logistics VA Services Multimodal Transport Local Distribution
Purchase Order HK Import Declaration Last mile delivery
Consolidation & VAS Customs Clearance
and Compliance

GLOBAL SUPPLY CHAIN – ON-LINE ORDERING TRACK & TRACE FOR FULL VISIBILITY AND SEAMLESS COLLABORATION
| CHANEL Service Model | VIET NAM

Overseas Transportation to Unloading

WH Receiving
Import WH

Order Receiving / Inventory Storage Goods Receiving

and Management System Sorting
Customer

Picking Scanning Out / Local

Distribution On-site delivery
Packing System
| FOCAST | VOLUME INFORMATION
Item UOM Quantity (Monthly) Peak season
Storage by pallet (Ambient) Pallet 260 390
Storage by bin (AC area) Bin -
Inbound volume Cbm 60 90
FA Inbound ASN 4 6
FBP Inbound ASN 1 2
Outbound volume Cbm 80 120
Outbound order Order 156 234
Outbound order Line 6,240 9,360

Return (Pcs)
Month Aug/2018 Sep/2018 Oct/2018 Nov/2018 Dec/2018 Jan/2019 Feb/2019 Mar/2019 Apr/2019 May/2019 Jun/2019 Jul/2019 Aug/2019 Min Max Average
FA Main 22 24 20 37 31 16 33 22 31 28 10 33 21 10 37 25
FBP Main 34 13 43 21 47 41 52 43 53 68 28 52 43 13 68 41
Inbound (Pcs)
Month Aug/2018 Sep/2018 Oct/2018 Nov/2018 Dec/2018 Jan/2019 Feb/2019 Mar/2019 Apr/2019 May/2019 Jun/2019 Jul/2019 Aug/2019 Min Max Average
FA Main 639 1,553 1,724 2,031 680 1,701 1,730 1,700 1,460 793 2,088 717 639 2,088 1,401
FBP Main 13,687 12,746 13,256 20,274 8,084 19,823 14,565 26,447 25,894 17,202 29,078 20,459 8,084 29,078 18,460
Outbound (Pcs)
Item Aug/2018 Sep/2018 Oct/2018 Nov/2018 Dec/2018 Jan/2019 Feb/2019 Mar/2019 Apr/2019 May/2019 Jun/2019 Jul/2019 Aug/2019 Min Max Average
FA 763 2,239 612 1,838 1,034 948 1,620 1,287 1,766 648 1,692 924 612 2,239 1,281
FBP Selling 5,792 7,444 9,908 9,554 8,018 15,168 8,686 9,898 13,678 6,198 14,323 7,975 5,792 15,168 9,720
FBP Non Selling 5,138 5,363 8,825 4,714 6,327 9,940 7,627 7,520 13,821 1,245 13,320 9,207 1,245 13,821 7,754
| FOCAST | VOLUME INFORMATION

Return (Pcs)
Month Sep/2019 Oct/2019 Nov/2019 Dec/2019
FA Main 21 25 22 23
FBP Main 41 45 43 43

Inbound (Pcs) MOVING

Month
FA Main
Sep/2019
1,199
Oct/2019 Nov/2019 Dec/2019
1,335 1,084 1,206
AVERAGE
FBP Main 22,246 23,928 22,211 22,795 METHOD
Outbound (Pcs)
Item Sep/2019 Oct/2019 Nov/2019 Dec/2019
FA 1,088 1,235 1,082 1,135
FBP Selling 9,499 10,599 9,358 9,818
FBP Non Selling 7,924 10,150 9,094 9,056
 Customer Ordering Platform
Main Description:
• Dedicated & customized ecommerce website with Chanel
design
• Secured B2B website

Operational Functionalities:
• 4 Main function – Order placement, Order approval, Order
ORDER CREATION PAGE
review (region), order tracker
• Dedicated Chanel operation workflows
• Order validation & modification process based on user
type
• Order placement and delivery based on catalog calendar
• Email notifications to approval and review users
• Flexibility - Possibility to choose the frequency & shipping
dates
 | MARKET (CUSTOMER) ORDER | Information Flow Overview

ADMINISTRATION STEP STEP

STEP STEP

Master Data 1 2 3 4
• Market Customer
• Catalog Market Order Market Order Market Order Market Accounting
• Selling Price list Downstream Invoicing and Payment
• Inventory
• Profile access
Management
• KPI’s / Reports • Catalog Period • Market Order
• Ordering portal • Market Order
status • Payment received
access • Shipment OK invoicing
• Market order • Accounting
• Booking to carriers • Customer
• Rush order • Shipment to Service
• Order validation carriers report
• Order to WMS • Customer service

23
Daily Process Flow – Inbound / Outbound / Storage
Inbound
Daily Process Flow – Inbound / Outbound / Storage
Inbound
Daily Process Flow – Inbound / Outbound / Storage
Outbound
Daily Process Flow – Inbound / Outbound / Storage
Invoicing
 3
REVERSE LOGISTICS SOLUTION FOR CHANEL
Reverse Logistics in Asia
SINGAPORE HUB:

LOGISTICS KEY FACTS Covered countries from Singapore: 13

SKUs: 10,000 (South East Asia, Australia-New Zealand, Guam, Korea)
In/Out: 120,000 pcs/mth
Monthly Orders: 1,500
24/7 Operation

SPECIFIC SERVICES
CHANEL Labeling (incl. Korean market)
Started: 2007 Reverse logistics
Contract renewal: 2 Regional Repair center
management
Setup: 6,200 SQM Strong room: watch & jewelry
Dedicated Staff: 52 RFID: project
On shelves delivery

FREIGHT MANAGEMENT
Local deliveries + Air Export
Overnight preparation for SG
market D+1 ship for export
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