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CONFLICT AND

NEGOTIATION
Present by: Gardose Jayson, G
Oarde john Mark
BSBA – 2A
• THE NATURE OF CONFLICT
• LEVELS OF CONFLICT
• SOURCES OF CONFLICT
• STAGES OF CONFLICT
• NEGOTIATION
CONFLICT in the work place is
inevitable, and when it happens, there is
always that great tendency for it to disrupt
the flow of productive activities in the
organization.

As conflict cannot be disregarded, efforts


should be exerted to manage them. This
chapter is a presentation of conflict and
its alternate activity that is negotiation.
THE NATURE OF CONFLICT
• Incompatible goals
• Attitudes
• Emotions
• Behaviors
• Disagreement
2 TYPES OF CONFLICT
CONSTRUCTIVE CONFLICT
DESTRUCTIVE CONFLICT
LEVEL OF CONFLICT
• INTRAPERSONAL
• INTERPERSONAL
• INTERGROUP
• INTERORGANIZATIONAL
Intrapersonal – Conflict in oneself. It consist of the
following:
• Approach-approach conflict - choose between two
positive alternatives.
• Avoidance-avoidance conflict – choose between two
negative alternatives.
• Approach-avoidance conflict – choose between positive
and negative alternatives.
INTERPERSONAL – Conflict that occurs between two or
more individuals who are in opposition to one another.
This type of conflict may be classified into three sub-
types:
• Substantive conflict – There is fundamental
disagreement over ebds or goals to be pursued and the
means dor their accomplishment.
• Emotional conflict – It involves interpersonal difficulties
that arise over feeklings of anger, mistrust, dislikes,
fear, resentment, and the like.
• Substantive and emotional conflict – It is a combination
of the two types cited above.
INTERGROUP CONFLICT – Conflict that occurs among
groups in an organization is referred to a sintergroup
conflict.

INTERORGANIZATIONAL CONFLICT – Conflict that


occurs between organizations.
SOURCES OF CONFLICT
STRUCTURAL FACTORS
• Specialization -
• Interdependence
• Common resources
• Goal differences
• Authority relationships
• Status inconsistencies
• Jurisdiction ambiguities
PERSONAL FACTORS
• Skills and abilities
• Personalities
• Values and ethics
• Emorions
• Communications barries
Conflict-causing personalities may be described as follows:
1. The aggressor – Verbal bully.
2. The passive aggressor – Never volunteers to do anything.
3. The chronic absentee – Repeated absences.
4. The person who makes too many errors.
5. The negative person – It foresees failure
6. The chatterbox – It distract or disrupt workers form their
production activities.
7. The do-nothing person – they don’t want to do anything
because of scared in making mistakes.
8. The unreliable person – They do what everyone asks until they
didn’t do it properly.
9. The time-waster – They think company time can be spent for
his own persona benefit.
10.The resentful person – they always feel resentment.
STAGES ON CONFLICT
• ANTECEDENT CONDITION – this is the first stage of conflicts.
Presence of the negative person.
• Perceived conflicts –
• Felt conflict – Which it involves emotion and becomes conflict.
• Manifest conflct – Stage in the conflict process where the
conflicting parties are actively engaged in conflict behavior.
• Conflict resolution – Occurs when the reasons for the conflict
are eliminated. There are various techniques used in resolving
conflicts. These are the folloe=wing:
1. Problem solving – Face-to-face meeting to resolve a problem
2. Superordinate goals -