CASE STUDY

GROUP 7
INSTRUCTOR: Mr Vo Ba Loc
 GROUP'S MEMBER

Vũ Quỳnh Anh
Lê Trọng Thiên Kim
Trần Ngọc Tiên
Nguyễn Thị Thanh Huyền
Nguyễn Đắc Anh Khoa
OUTLIN
E
Background
Communication problems
Desiree Roland Consultants
SA
Some solutions
SUMMARY
CONCLUSION
 Background

Company’s name HCPS – Healthcare Common Procedure

Coding System
Activities It offers advice, treatment and
private health care to wealthy people
and company employees all over the
world.
Based in Geneva, Switzerland.
Change in The HCPS was followed a takeover of
structure since HCP by Sanicorp – another healthcare
the takeover organisation.
 Communication problems

Each day, staff receive too many

An email from emails, some are important but many are
Gloria not. Checking and sorting all day lead
Richter to to time-consuming and neglecting other
Gunther duties.Staff lounge has been taken away
Schmit. and her staff don't have the
opportunity to meet people from other
departments anymore.
Middle managers confused about who they
An email from should report to Planned reorganisation
Ursula hasnt happened yet so no one knows
Krieger to what’s going on.No one will take
 Desiree Roland
Consultants SA
Types of problem Description of
problem
Organisation Staff concerns about
forming new teams.

Documents Too many reports are

required but no one
reads reports.The
contrasts with
customers are too
complicated.
 Desiree Roland Consultants
SA
Types of Description of problem
problem
Location of The distance between building is
premises creating communication problems

Customer Communication problems caused a

relations loss of an important customer.
Staff dealing with customer
relations want more money for more
duties.
Other problems Lack of trust in management.
 Some solutions

1.Staff should check emails at fixed

times throughout the day, e.g : Early
morning and late afternoon only.
2.The managers could review their policy
concerning flexitime, following a survey
of staff attitudes.
3.Meeting and social events should be
held so that staff from 2 sides of the
organisation (HCPS and Sanicorp) can get
 Some solutions

4.The managers should consider giving

more authority and decision-making power
to middle managers.
5. The manager could consider setting up
a staff or consider other ways of
developing informal communication. e.g:
staff outing's encouraging managers to
meet staff after work, etc.
6.HCPS could produce a new, revised
 SUMMARY

Background Communication problems Types of problem

solutions

• HCPS is • Organisatio • There are

private health • Emails six
care n
organization solutions.
• Managers • Documents
 CONCLUSION

These problems of the HCPS are

very common among many
organisations when they are in
reorganisation. These problems
could be solved by both the
manager and the employees.