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101 Guide
Knowing
Your
Customer
Needs
And
Design
Thinking
I’m Always Listening Bro..!!
• You need to carefully set • Don’t go wild just only to know your
What Do I you goal and correct customer, be well prepare and
Need To measures thoughtful
Listen? • Be open to new idea and • Measure your success with metrics
input from customer and be flexible
The ideal customer-experience-measurement system puts journeys at employees closing the loop with
the center and connects them to other critical elements. Cont. customers on direct feedback, using that
Improvement insight to change the way the process is
mind-set designed or executed.
Research Your
Design Thinking vs Business Thinking Empathize Users' Needs
Challenge Assumptions
Ideate and Create Ideas
You Customer
• Secure Payment
• Interactive UI
• 24/7 Customer service
• Emphasizing customer
journey
• Full customer experience
• Regular award and reward
• Secure Payment
• Easy to understand UI
• 24/7 customer service
• Embedded manual book
• Build in walkthrough in
application
• Details oriented UI
Thank You
Q and A
Session