Impact of Organizational Learning on successful ERP Implementation

Empirical Analysis from SME Sector

 Introduction

ERP Project
Organizational Learning
Implementation Success

This research aims to study the impact of organizational learning on the

successful implementation of Enterprise resource planning software in
16 small and medium organizations.

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 Literature Review
Organizational Learning
 Several Perspectives have been given to define Organizational Learning.

Learning Perspective Strategic Perspective Integrative Perspective

 Chive (2007) defined Organizational Learning in terms of 5 dimensions

Participative
Experimentation Risk Aptitude External Interaction Dialogue
Decisions

 Previous Research Proves that Organizational Learning has a clear impact on innovation (Putri, 2005)

Project Implementation Success

 researchers revolve around time management, budget allocation, budget adherence and availability of post
implementation services. Therefore, these factors have been consolidated to develop following success factors

Effective Implementation User Satisfaction Quality

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 Research Framework

Experimentation

Risk Taking Effective

Aptitude Implementation

Interaction with ERP Project

Organizational
External Implementation User Satisfaction
Learning Capability
Environment Success

Dialogue Quality

Participative
Decision Making

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 Research Questions & Hypothesis

ERP Project
Implementation H1
Success

Effective
There is a Positive Organizational H2
and Implementation
Correlation between Learning Capability

User Satisfaction H3

Quality H4

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 Research Methodology

Survey
Questionnaire

16 200 119
Companies Sample Size Responses

Industries
FMCG, Office supplies, Confectionaries, Textile
and Telecommunication

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 Analysis & Findings

Frequency of Responses Reliability Analysis

Correlation Significance

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 Analysis & Findings

Relationship between Organizational Learning and ERP Implementation Success

4.50

4.00
ERP Implementation Success (AVG)

3.50

3.00 Results prove that high level

2.50
of Organizational Learning
2.00

1.50 leads to higher success of

1.00
ERP project Implementation
0.50

0.00
with a significantly positive
2.44 1.90 2.17 2.47 3.45 3.58 3.66 3.73 3.85 4.16 3.85 3.78
Organizational Learning (Avg) impact on Effectiveness of
Implementation, User
H1 to H4 Validation
Satisfaction and Systems
Quality

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