HOUSEKEEPING

STAFFING PATTERN
 NAMA ANGGOTA:
AFIFAH KUSUMA WIDARYANI (201722028)
GEORGE STEFANUS (201722036)
SELVI SURYANI (201722049)
 BACKGROUND

The housekeeping need to prepare must prepare the rooms for incoming
guest as soon as possible. Consider that the room must be thoroughly
cleaned and inspected in such a short period of time, it is clear that
scheduling of employee in the largest housekeeping expense, the executive
housekeeper must be sure not to overschedule the department’s work force,
for calling too many employee to work result in decreased departmental
profit.
In other hand, not having enough section housekeepers to quickly turn over
ready rooms to the front desk, will result in incoming guest having to wait in
the lobby until enough rooms, this will cause guest dissatisfaction and an
eventual loss of business.
 SECTION HOUSEKEEPING
NEED TABLE

Scheduling employee for guest-room cleaning and laundry operational is

done taking into account the property daily occupancy. If the establishment if
full today and at three-fourth capacity tomorrow, all guestroom cleaning and
laundry personnel will be scheduled to work tomorrow but only 75% of the
workers should be asked to work the day after.

ROOMS TO BE CLEAN (FORMULA):

TOTAL OF ROOM X YESTEDAY OCCUPANCY

SECTION HOUSEKEPEER (FORMULA):

ROOMS TO BE CLEAN
STAFF WORKLOAD
CRITERIA FOR WORKLOAD
Executive Housekeepers should compile a section
housekeeping need table establishing the number of room
attendants required for each level occupancy.
This information can be used to know the cost of labor. The
accounting office provides the average hourly wage to the
housekeeping department.
For example, if the average hourly wage paid to
housekeeping section in this example is $5,95.
The cost to clean guest room at 80% occupancy would be
$952 per day (160 x $5,95).
$6.664 per week (1.120 x $5,995)
$199.920 per month (33.600 x $5,95)
STANDING SCHEDULE
Some employee prefer to have weekend off.
In any case, scheduling must always done keeping in mind the ultimate
goal of providing efficient service to the property’s guest
1. Prepare matrix showing of scheduled consecutive days off for guest
room, cleaning team, laundry and relief

5 Regular Team Guest room cleaning

1 Operational Laundry
2 Relief Team
 ADJUSTED DAILY
SCHEDULE
The purpose of standing schedules, as described above, is to designate
which days the working teams are off and which day they are scheduled
to works.
 ROTATIONAL SCHEDULE

An alternative to standing schedule is rotating forward the teams day off by

one day each week.
The advantage of rotational schedule is to ensure all teams will eventually
have a weekend off. But the disadvantage is the workers will not be able to
commit themselves to activities outside the work-place.
 FOUR-DAY WORK WEEK
This type of schedule enables hoousekeeping employees to have more leisu
re time, to reduce time and expenses commuting back and forth to work, an
d to decrease child care by one day per week.
Some properties have found that using the four day work week system has
not decreased guest satisfaction while showing positive responses from thei
r staff and substantial payroll savings.
 PART TIME WORKERS

Lodging properties may resort to hiring employees who are willing to work
less than 40 hours per week, such as semi-retired people or college
students.
 FLEXIBLE WORK HOURS
In the small properties employee may be allowed to begin and end their shift
at times convenient to them. This system will appeal to workers and increas
e their morale. On the other hand, the coordination of task in the department
can be a nightmare if the employee allowed too much flexibility. The flexible
working hours could be adopted in properties where the arrival and
departure guest is predictable
 JOB SHARING
The purpose of job sharing is to allow 2 or more employee to accomplish a
job regardless of who does it at any particular time. This system may be
quite appealing to workers, but the loss of supervisor control is very obvious.
This system can be applied to small properties where the employees are
well known to manager and have proven to be reliable
 GUESTROOM
TEAM CLEANING

Some recent surveys of housekeeper have shown that pairing room attenda
nce for guestroom
Cleaning may improve productivity and enhance morale. On the other hand,
guestroom team cleaning may have the risk of collusion and lower productivi
ty by having two largely unsupervised workers in each other’s company.
 EXTENDED TIME OFF

Some properties experience intense occupancy fluctuations during the year.

While all workers needed during peak season, during off-season there might
be only sufficient occupancy to require a skeleton crew.. A better arrangeme
nt is to have the staff agree on sharing the work. This can be done by asking
all staff to works two weeks and take two weeks off during low season.