Hotel Introduction

HOTEL INDUSTRY
TOPIC: INTRODUCTION TO HOTEL INDUSTRY
Unit-1
www.cuchd.in Campus:Gharuan, Mohali

Campus:Gharuan,Mohali
LEARNING OBJECTIVE
• Definition of Hotel:
• A hotel is an establishment that provides basic services of food,

beverage and accommodation to the ones who are in the capacity to
pay for it and in the ability to receive it.
• By British law Hotel or Inn is defined as “a place where a bonafide
traveler can receive food and shelter, provided he is in a position to
pay for it and in a condition to receive it”
• An establishment providing accommodation , meals, and other
services for travelers and tourists, by the night.
www.cuchd.in Campus:Gharuan,
Campus: Gharuan, Mohali
LEARNING OBJECTIVE
• What is hospitality ?
• The friendly and generous reception and entertainment of guests,

visitors, or strangers.
• Hospitality refers to the relationship between a guest and a host,

wherein the host receives the guest with goodwill, including the
reception and entertainment of guests, visitors, or strangers
• The hospitality industry is a broad category of fields within the

services industry that includes lodging, event planning, theme parks,
transportation , cruise and additional fields within tourism industry .
LEARNING OBJECTIVE
• What is Hotel Management?
• It is a field that applies principles and information derived from a

number of disciplines regarding selling food, beverages and lodging
to persons away from home.
• The management system that manages all things about hotel

business is called hotel management .
• Another ways, the hotel management is the perfect management

techniques including hotel administration, accounts, marketing,
maintenance, housekeeping, food and beverage management and
catering
LEARNING OBJECTIVE
• Growth of Hotel Industry:
Hospitality is the second oldest commercial endeavors known to man.
• It is bound together with the hotel and restaurant business is travel and tourism, a
business that provides services to travelers.
• In fact, the hotel industry has emerged due to the invention of wheel when
people began to travel; and the logistics of carrying food for several days became
a problem. Hence, at convenient spots, informal lodging operators started
providing places to stay and eat in exchange for goods or money.
The earliest inns were ventures by husband and wife teams who provided large halls
for travelers to make their own beds and sleep on the floor. They also provided
modest wholesome food, thirst quenchers like wine, port, ale, etc. and stabling
facilities. The entire cooking, service and recreation was provided by the husband and
wife team and his family.
LEARNING OBJECTIVE
• The lead in hotel keeping was taken by the emerging nations of

Europe, especially Switzerland. It was in Europe that the birth of an
organized hotel industry took place in the shape of chalets and small
hotels which provided a variety of services and were mainly
patronized by the aristocracy of the day.
• The real growth of the modern hotel industry took place in the USA
beginning with the opening of City in New York in 1794. This was the
first building specifically erected for hotel purposes. This eventually
led to great competition between different cities and resulted in
Frenzied hotel building activity. Some of the finest hotels of the USA
were built in this era, but the real boom in hotel building came in
the twenties
FRONT OFFICE
The main function of this department is to give warm

welcome to the guest.
It helps to create good image in front of the guest.
This is the first department where guest comes in
contact with.
It generates the maximum revenue for the hotel as it
sells room to the guests. This also includes sub
departments like reservation, Bell desk, and
Information desk.
HOUSEKEEPING
This department is responsible for cleaning and

maintaining hotel premises which include public
area, guest rooms, lobby, swimming pool area etc.
It works for guest satisfaction through keeping the

environment clean and hygiene.
Horticulture is one of the most important features of

housekeeping department which deals with different
types of flower arrangement and maintaining the
garden.
FOOD & BEVERAGE SERVICE
• It is a department which serves food and beverage

to the guest in a very attractive and pleasing
manner, which creates good impression on the
guest.
• There are several kind of food and beverage outlet

like restaurants, Bars, Coffee shops, take away
banquets etc. It is second most revenue producing
department of the hotel.
FOOD PRODUCTION
It is a department with deals with the preparation of

different types of food items.
It is not a visible department to the guest because it
usually works in the back area.
Different cuisine has their own kitchen and

specialized chef to work on it according to their skills.
Bakery departments comes under this which include
preparation of desserts, breads etc
Univ
Hotels
Commercial Transit Resorts Motels Suburban

Hotels Hotels Hotels
Located in the Located near the Away from the Hustle Located Beside the Outskirts of a
Heart of the City Port of Entry to a And Bustle of a City. In Highways. City.
City. a Tourist Spot
Clients are the Misconnection Tourists. Highway Riders Students.

Tourists & Passengers. Businessmen. Tourists. Office Goers.
Businessmen. Layover Passengers. Businessmen.
Businessman.
Tourists.
Average Length Average Length of Average Length of Average Length of Average Length of
of Stay- 3-7Days Stay- 1-3Days Stay- few Weeks to Stay- overnight Stay- few months
Few Months to few years
Facilities Moderate to Moderate to Modern. Moderate to Only Basic.
Provided- Modern. Modern.
Modern
Plans: EP, CP AP, MAP AP, MAP MAP
Universi
Modern Hotels
Condominium All Suite Time Share Extended Stay Bed & B’fast Casino
Hotels Hotels Hotels Hotels Hotels
Kind of Time Mostly located in Sells Time zones of Are like Suite Small hotels Allows guest
Share America and 7-14 days, rates Hotels with where the hosts to gamble.
Property Europe. varies from peak additional Kitchen themselves can
season to a lean in each room. provide breakfast
season. for their Guests.
Clients are Provides fully Guests can be May have 5-30 Provides
more furnished rooms approached to rooms. other gaming
protected which are more purchase slots for a facilities like
than one in predetermined Golf Courses
number to give a period like 10-15 and Spa.
very homely years.
feeling
Guests can sell off Good F&B
their time zones to outlets are
their own guests if also
required. provided
now a days.
Unive
Modern Hotels contd.
Boutique Conference Convention Heritage

Hotels Centers Hotels Hotels
Luxury Hotels Where Provides excellent Meeting These Hotels provides Older Properties like
each rooms are uniquely Halls, Addressing Systems over 600 rooms (2000- Palaces converted into
Designed and Display Systems. America). Hotels.
Earns more than 60% of its Large meeting halls Guests gets to feel how
revenue through Gaming facilities and and what the rulers
Conferences. Spa’s offered. used to get in terms of
comfort

Uni
Supplementary Accommodation
Guest Dak Tourist Floatels Motels

Houses Bungalows Lodges
Circuit Youth Boatels Rotels

Houses Hostels
Forest
Lodges
Beach Dharmasalas
Lotels
Houses Paying
Guest
Accommodation

LEARNING OUTCOME
• STUDENTS WILL BE ABLE TO LEARN IMPORTANCE OF TOURISM INDUSTRY .
• STUDENTS WILL BE ABLE TO LEARN ORIGIN & GROWTH OF TOURISM.
FAQ’S
 Define tourism industry ?
 Explain origin & growth of tourism ?
 Explain travel agents & international airlines ?
REFERENCES
 Hotel Front Office Operations & Management by Jatashankar Tewari
 Front Office Management & Operations by Sudhir Andrews
 Professional Hotel Front Office Management by Bhakta

Hotel Introduction

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HOTEL INDUSTRY

TOPIC: INTRODUCTION TO HOTEL INDUSTRY

www.cuchd.in Campus:Gharuan, Mohali

• A hotel is an establishment that provides basic services of food,

• The friendly and generous reception and entertainment of guests,

• Hospitality refers to the relationship between a guest and a host,

• The hospitality industry is a broad category of fields within the

• What is Hotel Management?

• It is a field that applies principles and information derived from a

• The management system that manages all things about hotel

• Another ways, the hotel management is the perfect management

Hospitality is the second oldest commercial endeavors known to man.

• The lead in hotel keeping was taken by the emerging nations of

The main function of this department is to give warm

This department is responsible for cleaning and

It works for guest satisfaction through keeping the

Horticulture is one of the most important features of

• It is a department which serves food and beverage

• There are several kind of food and beverage outlet

It is a department with deals with the preparation of

Different cuisine has their own kitchen and

Commercial Transit Resorts Motels Suburban

Clients are the Misconnection Tourists. Highway Riders Students.

Modern Hotels contd.

Boutique Conference Convention Heritage

www.cuchd.in Campus:Gharuan, Mohali

Guest Dak Tourist Floatels Motels

Circuit Youth Boatels Rotels

www.cuchd.in Campus:Gharuan, Mohali

• STUDENTS WILL BE ABLE TO LEARN IMPORTANCE OF TOURISM INDUSTRY .

• STUDENTS WILL BE ABLE TO LEARN ORIGIN & GROWTH OF TOURISM.

 Define tourism industry ?

 Explain origin & growth of tourism ?

 Explain travel agents & international airlines ?

 Hotel Front Office Operations & Management by Jatashankar Tewari

 Front Office Management & Operations by Sudhir Andrews

 Professional Hotel Front Office Management by Bhakta

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