Session 1: Introduction to OM

Modules: 7

Module 1: Introduction and Overview

Module 2: Product and Service Operations Management

Module 3: Demand Forecasting and capacity planning

Module 4: Facility location and layout planning

Module 5: Inventory Management

 Topics/ Modules

Module 6: Quality Management

Module 7: Supply Chain and Lean Management

Assessment Component Description Weight

Quizzes There will be Two Quizzes. Average will be considered 10 Marks

Case Discussion Students in Groups will be required to make presentation 10 Marks

on analysis of cases/case-lets.

Project Report and It will be on group basis (group of 4 to 6 students). Project 12 + 08 = 20 Marks
Presentation will involve application of course contents on topics like
Process analysis, Location decision, Layout designing,
Manpower scheduling, TQM, Supply Chain Management
etc. A live project is suggested for students.

Mid Term Examination It will be based on the course covered till 12th session. This 20 Marks
will consist of case study, application-based situation
questions along with conceptual review.

End Term Examination It will be based on the total course. This will consist of 40 Marks
case study, application-based situation questions along
with conceptual review.
 Text Book and Readings
• Operations & Supply Management, Chase R., Shankar R. and
Jacobs F. TMH, New Delhi, 14th edition.

References
• Operations Management, Theory & Practice, by B. Mahadevan,
Pearson Education, 2nd edition.
• Operations Management along the supply chain by Russell and
Taylor, Wiley India Edition, 2012.
• Production & Operations Management : Chari, McGraw Hill
• Service Operations Management-Improving Service Delivery :
Robert Johnston and Graham Clark, Pearson 2e
• Service Operations Management : James Fitzsimmons & Mona
Fitzsimmons, TMH
• Production & Operations Management: Kanishka Bedi, Oxford
University Press, 2nd Ed.
• Magazines: Business World, Business India, Economic Times, HBR
 Class Rules
• Exam will be based on examples and cases taken during the session
• Bring your laptops when pre-informed
• Class will be divided into Learning teams, kindly provide me a list
• Provide me with a list of names, email ids and phone numbers of each students
by tomorrow evening in soft copy (For CR)
• Create a Whats app group of section (For CR)
• All assignments should be submitted by end of the working day of the date
provided
• Presentations will not be rescheduled unless preinformed two days in advance
and with genuine reasons
• Project work will not be accepted without proper formatting, turn it in report
• Keep your mobiles in silent mode and failure to do so will result in marks
deduction
• All class activities may carry marks
-Operations Management is a very important
area of management. All the functional areas
of management are linked to operations
management which is the center for various
activities in an organisation.
 What Is Operations
Management?
Production is the creation of goods
Operations management (OM) is the set of activities that
create value in the form of goods and services by transforming
inputs into outputs
 Bread Supply Chain

Transported Flour mill for

Wheat is
grown in making flour
the farm Location,
layout ,Quality Transported

Bakery
Scheduling, inventory,
Supermarket bread lean ,capacity

Transported
 A Supply Chain for Bread

Stage of Production Value Value of

Added Product
Farmer produces and harvests wheat $0.15 $0.15
Wheat transported to mill $0.08 $0.23
Mill produces flour $0.15 $0.38
Flour transported to baker $0.08 $0.46
Baker produces bread $0.54 $1.00
Bread transported to grocery store $0.08 $1.08
Grocery store displays and sells bread $0.21 $1.29
Total Value-Added $1.29