HHP Samsung ARISE Student Guide (Ver 4)

Hand Held Phone
(HHP)
HHP/Ver.4.0/June’16
Samsung India Electronics Pvt. Ltd. - 0 / 323 -
Index
Page Training
Chapter Module Topic Description Day
No. Type
Samsung Beginnings, History and About
Samsung Electronics India, Company
1 Introduction About Samsung 9-20 T / AV Day 01
policies, reporting structure & knowledge of
the company,Guidelines for CCE’s.
About Electricity, Electronics 21 T Day 01
Introduction to What is Ohm's Law, What is Voltage,
Basic Electronics 22-23 T Day 01
Current, resistance.
Series circuit, Parallel circuit 24-25 T Day 01
Resistor, Variable Resistor(Rheostat),
Variable Resistor(Potentiometer), Variable
Basic Resistor(Preset),Capacitor, Polarized
2 Identifying Capacitor, Variable Capacitor, Trimmer
Terminology
Electronics Capacitor, Diode, LED(Light Emitting Diode),
Components and Zener Diode, Photodiode, Transistor NPN, 26-30 T Day 01
Circuit Symbols Transistor PNP, Phototransistor, Microphone,
Earphone, Loudspeaker, Piezo Transducer,
Amplifier, Aerial(Antenna), Voltmeter,
Ammeter, Galvanometer, Ohmmeter,
Oscilloscope, LDR, Thermistor
T:Theory AV: Audio Video

P:Practical
Index
Page Training
No. Type
What is FDMA (Frequency division multiple access),
What is TDMA (Time division multiple access), What
Network is CDMA (Code division multiple access), What is
Technologies GSM (Global System for Mobile Communication), 31-33 T Day 02
Comparison between CDMA (Code division multiple
access) and GSM(Global System for Mobile
Communication) technologies
Technology 1G (First Generation), 2G(Second Generation), 3G
34 T Day 02
Evolution (Third Generation), 4G(Fourth Generation)
GSM (Global
System for Mobile
Overview of Services Provided By GSM 35 T Day 02
3 Communication)
Technologies
Overview
Mobile Station (MS), Base Station Subsystem
(BSS),
Network Switching Subsystem (NSS), Functions of
GSM (Global Mobile Station (ME),Base Station Subsystem (BSS),
System for Mobile Base Transceiver station (BTS), Base Station
36-40 T Day 03
Communication) Controller (BSC), Network Subsystem (NS), Mobile
Architecture Switching Center (MSC), Mobile Switching Center
(MSC), Visitor Location Register (VLR),
Authentication Center (AuC), Equipment Identity
Register (EIR)
Index
Page Training
No. Type
GSM (Global System

Location Update, Call Originating, Call
for Mobile
Terminating, Handoff, Intra -BSC Handoff, 41-44 T Day 04
Communication)
Inter-BSC Handoff, Inter-MSC Handoff
Working
GSM (Global System
for Mobile Step by step call flow process in GSM(Global
45-48 T Day 04
Communication) Call System for Mobile Communication)
Overview of Flow
3 General terms definitions like Sound,
Technologies
Frequency, Audio Signal, Transducer,
Actuator, Combination Transducers,
Microphone, Loud Speaker, Signal, Analog
49-56 T Day 05
Voice Transmission Signal, Digital Signal, Electronic Processor,
process Digital to Analog Converter (DAC) and
Analog to Digital Converter (ADC), Power
Amplifier, Frequency Converter
Internal Process for Voice Conversion and
57 T Day 05
Transmission
Test – 1 Day 05

Index
Page Training
No. Type
Infrared (IR), Bluetooth (BT), Wireless
Fidelity (Wi-Fi), Radio frequency (RF), Global
58- 61 T/P Day 06
Positioning System (GPS), Near field
Type of communication (NFC)
Overview of
3 Wireless About Near field communication (NFC),
Technologies
communication Difference between Near field
communication (NFC) & Bluetooth (BT), 62-66 T/P Day 06
Modulation in NFC, Operation modes in Near
field communication NFC
Definitions of ElectroStatic Discharge (ESD),
ElectroStatic Discharge Sensitive (ESDS), 67- 68 T Day 07
Electrostatic protected Area (EPA)
What is ElectroStatic Discharge (ESD),
Charge is generated all the time, How to
69-73 T/P/AV Day 07
Safety and Electrostatic observe ESD, Damage Criteria, ESD
4
Precautions Discharge comparison with germs
Electrostatic Protected Area (EPA) Setup 74-75 T/P Day 07
Methods of ESD Protection, Methods of
Handling Printed Board Assembly (PBA),
76-82 T/P Day 07
ESD Labels , first aid requirement, safety
guidelines.
Test – 2 Day 07

Index
Page Training
No. Type
Soldering Iron, Soldering Station, PBA (Printed
Board Assembly) Holder, Solder Wire, Thinner or
PBA(Printed Board Assembly) Cleaner, Liquid
Repairing
Flux, Precision Screwdriver, Tweezers, Brush,
Tools & 83-94 T/P//AV Day 08
Hot Air Blower, Magnifying Lamp, Mobile Opener,
Equipments
DC Power Supply, Desolder Wick, Cleaning
Sponge, Multimeter,mobile dryer,window pressing
pad etc.
Wrist Strap, Antistatic Hand Gloves, Antistatic
ESD Tools &
Apron, Anti Static Bin, Antistatic Slipper, Antistatic 95-97 T/P Day 08
Equipments
Basic Tools Bag, Antistatic Mat
5 Identification About Multimeter, Rotary selector switch, Sliding
& Function switch, Probes, Display, COM Plug, VΩ Plug, A
Basics of Plug, DC Volt Range, DC Current Range, AC Volt
98-102 T/P Day 08
Multimeter Range, AC Current Range, Ohm Range,
Frequency Range, Logic Range, Diode Range,
Continuity.
How to use Measuring AC Volt, DC Volt, DC Current, AC
103-105 T/P Day 09
Multimeter Current, Checking Continuity, Frequency & Logic
Wristband ElectroStatic Discharge (ESD) Measurement of
106 T/P Day 09
Testing safe Wristband value using multimeter
Electrical Measurement of safe Electrical Grounding value
107-110 T/P Day 09
Ground Testing using multimeter

Index
Page Training
No. Type
What is Nomenclature, Samsung HHP
Product Introduction to Day 10
6 Nomenclature, Product Serial Number 111-114 T/P
Overview Nomenclature
Nomenclature, Software Version Nomenclature
Introduction to the Mobile Phone, Block
115-124 T/P/AV Day 10
Diagram of mobile phone
About Mobile Introduction to the Basic Mobile Phone 125-128 T/P/AV Day 10
Phone &
Features Introduction To Dual SIM Mobile Phone 129-130 T/P/AV Day 11
Introduction To Feature Mobile Phone 131-133 T/P/AV Day 11
7
Introduction To Smart Mobile Phone 134-141 T/P/AV Day 12
What is Sensor, About Grip Sensor, Barometer
Introduction To Sensor, Accelerometer Sensor, Gyro Sensor,
Types of Mobile Phone Magnetic Sensor, Proximity Sensor and 142-153 T/P/AV Day 12
Mobile Phone Sensors Ambient Light Sensor (ALS), Hall sensor, UV
& its Features sensor & fingerprint sensor.
Set up a Samsung Account, Set up a Gmail
Account, Turning Wi-Fi On/Off, How to connect
to a Wi-Fi network, Bluetooth Connection,
Basic settings & Mobile Hotspot & Tethering, Swype & Voice
8 154-189 T/P Day 13
key features command, Smart Manager, Smart Switch,
Fingerprint Sensor, TV to Mobile, Screen
Mirroring, Find my Mobile etc.

Index
Page Training
No. Type
Basic Process of Disassembly,
Disassembly
Assembly & Required tools, How to open or
Process
9 Disassembly disassemble a mobile cell phone 190-199 T/P/AV Day 14
Process Assembly How to Assemble a mobile cell
Process phone
Important Tools required ,Cleanliness ,
200-204 T/P Day 15
soldering tips Soldering Precautions
Soldering & How to Solder Through-Hole
10 205 T/P Day 15
Desoldering Soldering Components
process Process How to Solder Surface-Mount
206 T/P Day 15
Components
How to remove component
Desoldering
efficiently, Tips for removing 207-210 T/P Day 16
Process
components, IFC Soldering Process
Issues due to Software and IMEI
About Software
11 Software & IMEI Writing,Mobile OS, diagnosis 211-219 T/P/AV Day 16
& IMEI Writing
through PC.
Test – 3 Day 16
Basic Inspection Physical Inspection 220-223 T/P/AV
Warranty Void 224-227 T/P/AV Day 17,
/Hardware/Softw
12 Troubleshooting Day 18, Day
are Handling
Test using codes 228-236 T/P/AV 19 & Day 20
Procedures

Index
Page Training
No. Type
Checkpoints: Repair activity,How To
Solve faults related to Ringer,
237-249
Vibrator, Microphone, Does Not
Basic Inspection Switch ON, Keypad, Touch, Display
13 /Hardware/Softw Guides on Sleep Current test for
Troubleshooting T/P/AV
are Handling Low battery, No Power or Auto Off,
Procedures Rooting, Safe Mode, RAM status,
250-281 Day 17, Day
Internet Memory, Power Saving
Mode, Flow Chart for 18, Day 19
Troubleshooting & Day 20
Troubleshooting Electronics Components, SMD

& Repair & Service
14 282-315
Assembly/Disas guide(Tablet) Parts, Troubleshooting &
sembly Assembly/Disassembly
15 Abbreviation Glossary Full Form of relevant content 316-318
Test – 4 Day 20
Final Theory (1 hr.) Final Practical Day 21
Detail list of videos used in Content

16 Appendix List of Videos Pg. 319-322
for reference
Introduction
About Samsung
About Samsung Video

Introduction
About Samsung
Samsung Beginnings
 On March 1, 1938, founding chairman Byung-Chull Lee started a business in Daegu, Korea, focused
primarily on trade export, selling dried Korean fish, vegetables & fruit to Manchuria & Beijing. In little more
than a decade, Samsung which means "three stars" in Korean would have its own flour mills, confectionery
machines, its own manufacturing & sales operations. From these humble beginnings, Samsung would
ultimately evolve to become the modern global corporation that still bears the same name today.
Diversifying in Industries and Electronics
 In the 1970s, Samsung laid the strategic foundations for its future growth by investing in the heavy,
chemical, and petrochemical industries. Another burst of growth for Samsung, came from the burgeoning
home electronics business. Already a top manufacturer in the Korean market, Samsung Electronics began
to export its products for the first time during this period.
Entering the Global Marketplace
 Samsung’s core technology businesses diversified and expanded globally during the late 1970s and early
1980s. During this period, Samsung restructured old businesses and entered new ones with the aim of
becoming one of the world’s top five electronics companies.
Competing in a Changing Tech World
 The early 1990s presented tremendous challenges for high-tech businesses.

Introduction
About Samsung
Becoming a Global Force

 In the mid-1990s, Samsung revolutionized its business through a dedication to making world-class
products, providing total customer satisfaction, and being a good corporate citizen all under the vision of
"quality first".
Advancing the Digital Frontier

 Despite the 1997 financial crisis that affected nearly all Korean businesses, Samsung was one of a few
companies that continued growing, thanks to its leadership in digital and network technologies and its
steady.
Pioneering the Digital Age

 The digital age has brought revolutionary changes and opportunities to global businesses, and Samsung
has responded with advanced technologies, competitive products, and constant innovation.
Fortune Global Top Company, Samsung

 With the success of its electronics business, Samsung has been recognized globally as a industry leader in
technology.

Introduction
About Samsung
Samsung Electronics in India

 Samsung Electronics commenced its operations in India in December 1995 and is today a leading provider
of Consumer Electronics, IT and Telecom products in the Indian market. Samsung India is the Regional
Headquarters for Samsung’s South West Asia operations.
 Samsung began operations in India through its manufacturing complex located at Noida (UP), which today
houses facilities for Colour Televisions (including 3D, LED and LCD Televisions), Mobile Phones,
Refrigerators. Samsung commenced operations of its second state–of-the-art manufacturing complex at
Sriperumbudur, Tamil Nadu in November 2007. Sriperumbudur facility manufactures Colour televisions,
Fully Automatic Front Loading Washing Machines, Refrigerators and Split Air Conditioners. Samsung India
has two R&D Centre's in India – at Delhi and Bangalore. While the Delhi R&D Centre develops software
solutions for hi-end televisions such as Plasma TVs, LCD TVs and Digital Media Products, the Bangalore
R&D Centre works on major projects for Samsung Electronics in the area of telecom, wireless terminals
and infrastructure, Networking, SoC (System on Chip) Digital Printing and other multimedia/digital media as
well as application software.

Introduction
About Samsung
Samsung Electronics in India

 Samsung India is a market leader in product categories like LED TVs, LCD TVs, Slim TVs and Side by Side
Refrigerators. While it is amongst the largest mobile handset brand in India, it leads in the smart phone
segment in India.
 Samsung India has won several awards and recognitions for both its corporate initiatives as well as its
product innovations in audio visual, home appliance, IT and telecom product categories.
 Apart from development of innovative technology, Samsung places great importance on acting as a
responsible corporate citizen in the communities where it operates. Its CSR programs respond to the social
and environmental needs and seek to give back to communities that support the company.

Introduction
Philosophy
Samsung Philosophy
We will devote our human resources and technology to create superior products and services thereby
contributing to a better global society. To achieve this, Samsung sets a high value on its people and
technologies.
On the Basis of Human Resources & Technologies

 Make the extension of human resource development and technical superiority with management principles
 Increase the synergy effect of the whole management system through human resources and technologies
Create the Best Products and Services

 Create the products and services that give customers the best satisfaction
 Retain the 1st position in the world in the same line of business
And Contribute to Society

 Contribute for common interests and a rich life
 Perform the mission statement by a member of the community

Introduction
Policies & its importance
Policies:
Policies are rules established by management.
All procedures and work instructions are governed by policies.
Work Instructions :
Work instructions describe and document specific tasks associated with each activity and explain how each
task is performed.
Risk and impact of not following defined procedures/work instructions:
1 -- Loss of data in the event of a disaster.
2 -- Communication gaps.
3 -- Poor or wrong decisions.
4 -- Lost opportunity to delight customers.
5 -- Losing the competitive edge.
6 -- Loss of reputation.
7 -- Failing to comply with legal requirements.

Introduction
Reporting Structure:
Owner
/Center Manager
Spare Parts Repair Operation Service Admin

Operation
Spare Parts Warranty

Controller Interaction Workshop
Waiting Lounge
User Parts Return Counter Repair General Admin
Coordinator
SVC Ambassador Customer care office W/shop engineer
Parts Runner
(Optional)
Security Guard F2F Engineer Service Tracker
Beverage In charge
Onsite Consultant
(Optional)
Note:
•Ensure that handset inventory in hand (for repairs) is tracked and accounted appropriately.
•Make use of the communication channels to escalate unresolved problems.

Introduction
Knowledge of the company
Escalation matrix:
Whenever an engineer comes across a situation like system failures, fire and power failures etc. Engineer may
contact to their immediate supervisor/directly to the service center owner
Center Manager
Engineer Owner
/Supervisor
You are advised to clearly communicate relevant information to supervisors.

For technical issues , Engineer can raise the issue to the Technical support team via the provided system by the
company

Introduction
It is very important for an employee to know their key roles and responsibilities:
1) Customer Satisfaction: It is a measure of how products and services supplied by a company meet or surpass
customer expectation. Customer satisfaction provides a leading indicator of consumer purchase intentions and
loyalty .It should be as high as possible.
2) Parts Consumption: It shows the quantity of parts (kept in an inventory) used for the repair or replacement of
the failed units .It should be as low as possible.
3) TAT(Turn Around Time): It shows how efficiently, effectively and in what time frame an engineer has achieved
his target. Simply it indicates the productivity of an engineer.
4) Repeat Repairs: The calls where a customer visits a service centre with the same problem within a certain
time interval comes under the category ‘repeat repairs’. Repeat repair rate should be as low as possible.
Note:
The key roles and responsibilities may vary company to company.

Introduction
Types of documentation in organization:

1. CIS(Customer Information Slip) form: Customer mentions his/her basic information ,problems for which
customer has visited the service centre ,handset details etc.
2. SO(Service Order): Service order is created after entering CIS details in the system.
3. OQC(Outgoing Quality Control) checklist: Engineer indicates the status(Pass/Fail) of different tasks just by
putting a ‘tick’ mark against a particular action.
4. Happy Calling: It helps in understanding the customers experience with our repair quality, repair speed,
technical knowledge.
Note:
1. Please fill up record sheets clearly, concisely and accurately.

2. The list of record sheets may vary company to company.

Guidelines for Customer Care Executives
1) Adhere to specified uniform/dress code and other grooming guidelines.
2) Attend walk-in customers through token or ticket management.
3) Record daily number of walk-ins, units accepted for repair and replacement in the job sheets.
4) Capture queries/complaints of walk-in customers in CRM(Customer relationship management), register or
MS Excel.
5) Warranty guidelines and ticket management process.
6) Pre-defined charging slabs, service and repair TAT, as per the organization guidelines.
Organizational Context:
1) The issues should be routed to the concerned department as per organizational chart for quick resolution.
2) Store management/Service entry process and service entries should be entered in CRM or MS Excel and also in
the job sheet.
3) Token and ticket management process should be known.
4) Importance of the role in representing the organization should be clear.
5) Product offered by the organization and various operating systems of handsets.
Other Skills:
1) Write job sheet and other reporting formats.
2) Prepare assigned reports within specified time limits.
3) Handle objections rationally and patiently.
4) Read and comprehend new handset updates/upgrades and types of issues prevalent in the market.
5) Keep abreast with the latest knowledge by reading brochures, leaflets and pamphlets.
Basic Terminology
Introduction To Basic Electronics
Electricity
 The flow of electrons through conductor.
 It is the set of physical phenomena associated with the presence and flow of electric charge. Electricity
gives a wide variety of well-known effects, such as lightning, static electricity, electromagnetic induction and
the flow of electrical current.
 In addition, electricity permits the creation and reception of electromagnetic radiation such as radio waves.
Electronics
 The flow and control of electrons.
 It deals with electrical circuits that involve active electrical components such as vacuum tubes, transistors,
diodes, integrated circuits and associated passive interconnection technologies. The nonlinear behavior of
active components and their ability to control electron flows makes amplification of weak signals possible
 Electronics is widely used in information processing, telecommunications and signal processing. The ability
of electronic devices to act as switches makes digital information processing possible.

Basic Terminology
What is Ohm's Law?

 Ohm's Law is made from 3 mathematical equations that shows the relationship between electric voltage,
current and resistance.
What is voltage?
 An analogy would be a huge water tank filled with thousands of gallons of water high on a hill.
 The difference between the pressure of water in the tank and the water that comes out of a pipe connected
at the bottom leading to a tap is determined by the size of the pipe and the size of the outlet of the tap. This
difference of pressure between the two can be thought of as potential Voltage.
What is current?
 An analogy would be the amount of flow determined by the pressure (voltage) of the water through the
pipes leading to a tap.
 The term current refers to the quantity, volume or intensity of electrical flow, as opposed to voltage, which
refers to the force or "pressure" causing the current flow.
What is resistance?
 An analogy would be the size of the water pipes and the size of the tap.
 The larger the pipe and the tap, the more water that comes out (less resistance). The smaller the pipe and
tap, the less water that comes out (more resistance).
 This can be thought of as resistance to the flow of the water current.

Basic Terminology
 All three of these: Voltage, Current and Resistance directly interact in Ohm's law.
 Change in any two of them affects the third.
 Ohm's law can be stated as a mathematical equation, all derived from the same principle.
 In the following equations,
i. V is voltage measured in volts (the size of the water tank), I is current measured in amperes
(related to the pressure (Voltage) of water thru the pipes and faucet) and R is resistance measured
in ohms as related to the size of the pipes and tap:
ii. V = I x R (Voltage = Current multiplied by Resistance)
iii. R = V / I (Resistance = Voltage divided by Current)
iv. I = V / R (Current = Voltage Divided by Resistance)
 Knowing any two of the values of a circuit, one can determine (calculate) the third, using Ohm's Law.
Note: Ohm's Law was named after Bavarian mathematician and physicist Georg Ohm.

Basic Terminology
Series Circuit
 The first principle to understand about series circuits is that the amount of current is the same through any
component in the circuit. This is because there is only one path for electrons to flow in a series circuit and
because free electrons flow through conductors like marbles in a tube.
 The rate of flow (marble speed) at any point in the circuit (tube) at any specific point in time must be equal.
 Components in a series circuit share the same current

ITotal = I1 = I2 = . . . In
 Total resistance in a series circuit is equal to the sum of the individual resistances
RTotal = R1 + R2 + . . . Rn
 Total voltage in a series circuit is equal to the sum of the individual voltage drops
VTotal = V1 + V2 + . . . Vn

Basic Terminology
Parallel Circuit
 The first principle about parallel circuits is that the voltage is equal across all components in the circuit. This
is because there are only two sets of electrically common points in a parallel circuit and voltage measured
between sets of common points must always be the same at any given time.
 Components in a parallel circuit share the same voltage

VTotal = V1 = V2 = . . . Vn
 Total resistance in a parallel circuit is less than any of the individual resistances
RTotal = 1 / (1/R1 + 1/R2 + . . . 1/Rn)
 Total current in a parallel circuit is equal to the sum of the individual branch currents
ITotal = I1 + I2 + . . . In

Basic Terminology
Identifying Electronics Components and Circuit Symbols
Component Function of Component Circuit Symbol
Resistor restricts the flow of current. For example the resistor

Resistor limit the current passing through an LED.
This type of variable resistor with 2 contacts (a Rheostat) is
Variable Resistor usually used to control current.
(Rheostat)
This type of variable resistor with 3 contacts (a potentiometer)

Variable Resistor is usually used to control voltage. It can be used like this as a
transducer converting position (angle of the control spindle) to
(Potentiometer) an electrical signal.
This type of variable resistor (a preset) is operated with a
Variable Resistor small screwdriver or similar tool.
(Preset)
A capacitor stores electric charge. A capacitor is used with a

Capacitor resistor in a timing circuit. It can also be used as a filter, to
block DC signals and pass AC signals.

Basic Terminology
A capacitor stores electric charge. This type must be

Polarized Capacitor connected the correct way round. A capacitor is used with a
resistor in a timing circuit. It can also be used as a filter, to
block DC signals but pass AC signals.
A variable capacitor is used in a radio tuner.
Variable Capacitor
This type of variable capacitor (a trimmer) is operated with a

Trimmer Capacitor small screwdriver or similar tool. It is designed to be set when
the circuit is made and then left without further adjustment.
A device which only allows current to flow in
Diode one direction.
A transducer which converts electrical energy to light.
LED
Light Emitting Diode
A special diode which is used to maintain a fixed voltage

Zener Diode across its terminals.

Basic Terminology
A light-sensitive diode.
Photodiode
A transistor amplifies current. It can be used with other

Transistor NPN components to make an amplifier or switching circuit.
A transistor amplifies current. It can be used with other

Transistor PNP components to make an amplifier or switching circuit.
A light-sensitive transistor.
Phototransistor
A transducer which converts sound to electrical energy.

Microphone
A transducer which converts electrical energy to sound.

Earphone
Loudspeaker A transducer which converts electrical energy to sound.

Basic Terminology
A transducer which converts electrical energy to sound.

Piezo Transducer
Amplifier An amplifier circuit with one input. Really it is a block diagram

symbol because it represents a circuit rather than just one
component.
Aerial A device which is designed to receive or transmit radio signals.
(Antenna) It is also known as an antenna.
A voltmeter is used to measure voltage. The proper name for

Voltmeter voltage is 'potential difference', but most people prefer to say
voltage!
An ammeter is used to measure current.
Ammeter
A galvanometer is a very sensitive meter which is used to

Galvanometer measure tiny currents, usually 1mA or less.

Basic Terminology
An ohm meter is used to measure resistance. Most

Ohm meter multimeters have an ohm meter setting.
An oscilloscope is used to display the shape of electrical

Oscilloscope signals and it can be used to measure their voltage and time
period.
A transducer which converts brightness (light) to resistance (an

LDR electrical property). LDR = Light Dependent Resistor
A transducer which converts temperature (heat) to resistance

Thermistor (an electrical property).

Overview of Technologies
Network Technologies
What is FDMA (Frequency division multiple access)?

 It is a technique whereby spectrum is divided up into frequencies and
then assigned to users.
What is TDMA (Time division multiple access)?

 It allows several users to share the same frequency channel by dividing
the signal into different time slots. The users transmit in rapid succession,
one after the other, each using his own timeslot.
What is CDMA (Code division multiple access)?

 It increases spectrum capacity by allowing all users to occupy all
channels at the same time.
 It transmits over the entire frequency range available.
 It does not assign a specific frequency to each user on the
communications network.

Network Technologies
What is GSM (Global System for Mobile Communication)?

 GSM stands for, Global System for Mobile Communication.
 It is an open digital cellular technology, used for transmitting mobile voice and data services.
 This standard is the most widely accepted standard and is implemented globally.
 It is a circuit-switched system that divides each 200 kilo Hertz channel into eight 25 kilo-
Hertz time slots.
 It operates in the 900 Mega Hertz and 1.8 Giga Hertz bands in India.
 It owns a market share of more than 70 percent of the world's digital cellular subscribers.
 It makes use of narrowband, Time Division Multiple Access (TDMA) technique, for
transmitting signals.
 It provides basic to advanced voice and data services including Roaming service. Roaming
is the ability to use your GSM phone number in another GSM network.
 It digitizes, and compresses data and then sends it down through a channel with two other
streams of user data, each in its own time slot.

Comparison between CDMA and GSM technologies
Parameters CDMA GSM
Stands for Code Division Multiple Access Global System for Mobile Communication
Storage Type Internal Memory / SIM SIM (subscriber identity module) Card
Global market share 25% 75%
Dominant standard worldwide except the
Dominance Dominant standard in the U.S.
U.S.
Data transfer 3G/4G (LTE) GPRS/EDGE/3G/4G (LTE)
There is one physical channel and a special

code for every device in the coverage Every cell has a corresponding network
Network network. Using this code, the signal of the tower, which serves the mobile phones in
device is multiplexed, and the same physical that cellular area.
channel is used to send the signal.
International roaming Less Accessible Most Accessible

Frequency band Single (800 MHz) Multiple (850/900/1800/1900/2100 MHz)
SIM specific. User has option to select
Network service Handset specific
handset of his choice.

Technology Evolution
1G
 It stands for first generation wireless telecommunication technology.
 It provides voice calling, mobility and coverage.
2G
 It stands for Second generation wireless telecommunication technology.
 It provides better voice quality, Portability, good capacity and data service.
3G
 It stands for Third generation wireless telecommunication technology.
 It provides new services (Video Calling/ Streaming), better efficiency and more data services.
4G
 It stands for Forth generation wireless telecommunication technology.
 It provides better broadband services and more network simplification

GSM Overview
Services Provided By GSM
1. Telephony services
 Basic Teleservices
2. Bearer Services
 Low Speed data transfer (up to 9.6 Kbps)
 SMS
3. Supplementary Services
 Call forwarding, call restriction, call waiting, call hold.
 Multiparty teleconferencing, special schemes
4. Other Services
 Emergency calling
 Voice Messaging

GSM Architecture
The GSM network can be divided into following broad parts

 The Mobile Station (MS)
 The Base Station Subsystem (BSS)
 The Network Switching Subsystem (NSS)
Abbreviations
1) MS Mobile Station = phone + SIM card
2) BTS Base Transceiver Station
3) BSC Base Station Controller
4) HLR Home Location Register
5) MSC Mobile Services Switching Centre
6) VLR Visitor Location Register
7) AUC Authentication Centre
Stand alone or integrated in HLR
8) EIR Equipment Identity Register
for blacklisting stolen and unwanted
equipment
9) SMSC Short Message Service Support
Center
10) VMS Voice Messaging System
11) IN Intelligent Network services
12) PSTN Public Switched Telephone Network
13) PABX Private Automatic Branch Exchange
14) ISDN Integrated Services for Digital Network
15) GMSC The Gateway Mobile Switching Centre

GSM Architecture
Mobile Station (MS) includes:

 Mobile Equipment (ME)
 Subscribers Identity Module (SIM)
Functions of Mobile Station (ME) are:

 Personal Mobility.
 International Mobile Equipment Identity (IMEI), is allocated
by the equipment manufacturer, and registered by the
network operator.
 International Mobile Subscriber Identity (IMSI), in this each
registered user is uniquely identified by IMSI which is stored
in the SIM. A mobile station can only be operated, if a SIM
with a valid IMSI, is inserted into equipment, with a valid
IMEI.
Functions of Subscribers Identity Module (SIM) are:

 It contains secure user information's.
 It contains International Mobile Subscriber Identity (IMSI)

GSM Architecture
Base Station Subsystem (BSS) contains:

 Base Transceiver Station (BTS)
 Base Station Controller (BSC)
Base Transceiver station (BTS):

 It defines the cell.
 It handles the radio link protocol with the mobile station
Base Station Controller (BSC):

 It manages radio resources for one or more BTS.
 Allocation and De-allocation of channels.
 Transmitter power control.
 Handoff control

GSM Architecture
Network Subsystem (NS):

 Its main part is the Mobile Switching Center (MSC).
 It performs the switching of calls between the mobile and
other fixed or mobile network users.
 It manage mobile services such as authentication.
The switching system includes the following elements:

 HLR: Home Location Register.
 VLR: Visitor Location Register.
 AuC: Authentication Center.
 EIR: Equipment Identity Register.
Mobile Switching Center (MSC) provides:

 Call set up/supervision/release and call routing.
 Billing information collection.
 Mobility management, paging, alerting, echo cancellation.
 Connection to BSC, other MSC, and other local exchange
networks.
 Access to HLR and VLR.

GSM Architecture
Home Location Register (HLR):

 Provide one HLR per GSM operator.
 Contains permanent database of all the subscribers in the
network.
 Contains mobile station routing number (MSRN). It is
referred for every incoming call.
Visitor Location Register (VLR) provides:

 Temporary visitors database
 One VLR per MSC
Authentication Center (AuC) provides:

 Security
 Authentication and encryption
Equipment Identity Register (EIR):

 Contains IMEI

GSM Working
Location Update:
 When a mobile finds that the location area code is different
from its last update, MS sends a location update request
along with IMSI (International Mobile Subscriber Identity) to
new VLR.
 New VLR sends an IMSI authentication request to HLR.
 The HLR sends the required information back to new VLR.
 New VLR now verifies the information received from HLR
with MS generated information.
 After verification the new VLR will send the update location
request to HLR.
 HLR will send the cancel location request to old VLR.
 Old VLR will send the cancel location acknowledgement to
HLR.
 HLR will send the Location Update acknowledgement to
New VLR.
 New VLR will send the Location Update acknowledgement
to MS and MS will latch on to new VLR.

GSM Working
Call Originating:
 The MS sends a call set-up request To MSC
 The MSC sends an Initial Address Message To GMSC.
 The GMSC decides where to route the IAM within the
PSTN.
 The PSTN will continue to route the IAM, until it reaches the
correct Switching Center and the call routing is complete.
 The PSTN will then establish the call circuit and send an
Address Complete Message (ACM) back to the GMSC.
 The GMSC then forwards the ACM back to the responsible
MSC indicating that the call circuit has been established.

GSM Working
Call Terminating:
 The MS initiates the disconnect. The MS sends a
Disconnect (DISC ) message to the BTS which further
sends to BSC
 The BSC forwards the Disconnect message to the MSC.
Once the MSC receives the Disconnect message, it sends a
Release (REL) message through the GMSC, to the PSTN
as well as, down through the MSC to the MS via BSC.
 The MS responds by sending a Release Complete
(REL_COM) message to BSC via BTS.
 The BSC forwards the Release Complete message to the
MSC. Once the MSC receives the Release Complete
message, the call is considered ended, from the call control
perspective.

GSM Working
Handoff:
Handoff refers to the process of transferring an ongoing call or
data session from one channel connected to the core
network to another channel.
Intra BSC Handoff:

 It Occurs when MS is moving from one BTS coverage area
to another BTS .
 Both BTS are controlled by the same BSC .
Inter BSC Handoff:

 It occurs when MS is moving from one BSC coverage area
into another BSC.
 Both BSC are controlled by the Same MSC.
Inter MSC Handoff:
 It occurs when MS is moving from one MSC coverage area
into another MSC.
 Both MSC are controlled by the Same GMSC.

GSM Call Flow
1. Subscriber A initiates the call by dialing a number in his mobile. The mobile sends the request
to the associated BTS.
2. BTS there by sends the request to the BSC to which it is connected.
3. From the BSC, the request is made to the MSC to which it is connected.
4. MSC checks whether the subscriber is prepaid or postpaid.

GSM Call Flow
5. Then MSC sends a request to the HLR to check the information about the caller like account
balance(if pre paid), live user etc.
6. After checking all the details, the HLR sends an acknowledgement message to the MSC, that
the caller is okay to make a call or not.
7. If that message is not okay, MSC sends a NOT okay message to the BSC which has made
the request, in turn BSC to BTS and BTS to the Mobile then the call gets disconnected.
6 5
5 6

GSM Call Flow
8. If the message received by the MSC is okay then it again sends a request to the HLR to find
the subscriber B to whom call is made.
9. If both come under the same MSC then the HLR finds the subscriber easily and informs the
MSC that to which area the called party belongs. The MSC therefore establishes an air link
between both the parties. This way the call gets connected.
9
9

GSM Call Flow
10. If both the parties come under different MSC then the HLR again searches for the MSC to
which the called party belongs. HLR inform the same to the MSC of the caller.
11. Thus the MSC of the caller establishes a air link between both the parties. This way the call
gets connected.
10 10
11
11

Voice Transmission Process
How does voice travels from one place to another using mobile phone?
To understand voice transmission in detail, first of all, we will learn different parameters
which helps voice to travel from one place to another.
Sound:
 Sound is a vibration that propagates as a typically audible mechanical wave of pressure and
displacement through a medium such as air.
Frequency:
 Frequency is the number of occurrences of a repeating event per unit of time.
 Its unit is Hertz (Hz)
Audio Signal:
 An audio signal is a representation of sound, typically as an electrical voltage.
 Audio signals have frequencies in the audio frequency range of roughly 20 to 20,000 Hz (the
limits of human hearing).
 Audio signals may be synthesized directly or may originate at a transducer such as a
microphone.
 Loudspeakers or headphones convert an electrical audio signal into sound.
 Digital representations of audio signals exist in a variety of formats.

Transducer:
 A transducer is a device that converts a signal in one form of energy to another form of energy.
 Energy types include (but are not limited to) electrical, mechanical, electromagnetic (including
light), chemical, acoustic and thermal energy.
 The term transducer commonly implies the use of a sensor/detector.
 Any device which converts energy can be considered a transducer.
 A sensor (transducer) is used to detect a parameter in one form and report it in another form of
energy, often an electrical signal. For example a pressure sensor might detect pressure (a
mechanical form of energy) and convert it to electrical signal.
Actuator:
 An actuator accepts energy and produces movement (action).
 The energy supplied to an actuator might be electrical or mechanical.
 An electric motor and a loudspeaker are both actuators, converting electrical energy into motion
for different purposes.

Combination Transducers:
 Combination Transducers is a single device that detects and creates action.
 For example, a typical ultrasonic transducer switches back and forth many times in a second
between acting as an actuator to produce ultrasonic waves, and acting as a sensor to detect
ultrasonic waves.
 Rotating a DC electric motor's rotor will produce electricity and voice-coil speakers can also act
as microphones
Microphone:
 A microphone also called a mic or mike is an acoustic to electric transducer or sensor that
converts sound in air into an electrical signal.
 Microphones are used in many applications such as telephones, tape recorders, radio &
television broadcasting also used in computers for recording voice and speech recognition,
 Most microphones today use electromagnetic induction (dynamic microphone), capacitance
change (condenser microphone) or piezoelectric generation to produce an electrical signal from
air pressure variations.
 Microphones typically need to be connected to a preamplifier before the signal can be amplified
with an audio power amplifier or recorder.

Loud Speaker:
 A loudspeaker or speaker is an electro acoustic transducer that produces sound in response to
an electrical audio signal input.
 Speakers convert electrical signals into audible signals.
 Non-electrical loudspeakers were developed as accessories to telephone systems but
electronic amplification by vacuum tube made loudspeakers more useful.
 The most popular speaker used today is the dynamic speaker.
 The dynamic speaker operates on the same basic principle as a dynamic microphone.
Signal:
 A typical role for signals is in signal processing.
 A common example is signal transmission between different locations.
 The embodiment of a signal in electrical form is made by a transducer that converts the signal
from its original form to a waveform expressed as a current (I) or a voltage (V), or an
electromagnetic waveform, for example, an optical signal or radio transmission.
 Once expressed as an electronic signal, the signal is available for further processing by
electrical devices such as electronic amplifiers and electronic filters and can be transmitted to a
remote location by electronic transmitters and received using electronic receivers.

Analog Signal:
 An analog or analogue signal is any continuous signal for which the time varying feature
(variable) of the signal is a representation of some other time varying quantity, i.e., analogous to
another time varying signal.
 For example, in an analog audio signal, the instantaneous voltage of the signal varies
continuously with the pressure of the sound waves.
 Any information may be conveyed by an analog signal.
 Often such a signal is a measured response to changes in physical phenomena, such as sound,
light, temperature, position or pressure.
 The physical variable is converted to an analog signal by a transducer.
 For example, in sound recording, fluctuations in air pressure (sound) strike the diaphragm of a
microphone which induces corresponding fluctuations in the current produced by a coil in an
electromagnetic microphone or the voltage produced by a condensor microphone.
 The voltage or the current is said to be an "analog" of the sound.
 An analog signal has a theoretically infinite resolution. In practice an analog signal is subject to
electronic noise and distortion introduced by communication channels and signal processing
operations

Digital Signal:
 A digital signal refers to an electrical signal that is converted into a pattern of bits.
 Unlike an analog signal, which is a continuous signal that contains time-varying quantities, a
digital signal has a discrete value at each sampling point.
 The precision of the signal is determined by how many samples are recorded per unit of time.
 A digital signal is easily represented by a computer because each sample can be defined with a
series of bits that are either in the state 1 (on) or 0 (off).
 Digital signals can be compressed and can include additional information for error correction.
Electronic Processor:
 An electronic processor is used to convert any data into meaningful output.
 Information can easily be discarded by the system but adding information takes effort.
 The electronic processor can add information only in a rule based fashion.
 Up sampling the data or converting to a more feature rich format does not add information; it
merely makes room for that addition which usually a human must do.
 By storing data electronically, the chances of data loss are greatly lowered and it is easier to
perform data mining and other conversions.
 Data stored in an electronic format can be quickly modified and analyzed.

Digital to Analog Converter (DAC) and Analog to Digital Converter (ADC):

 Electronic equipment is frequently used in different fields such as communication,
transportation, entertainment, etc.
 Analog to Digital Converter (ADC) and Digital to Analog Converter (DAC) are very important
components in electronic equipment.
 Since most real world signals are analog, these two converting interfaces are necessary to
allow digital electronic equipments to process the analog signals.
 ADC converts the analog signal collected by audio input equipment such as a microphone, into
a digital signal that can be processed by computer.
 The computer may add sound effect such as echo and adjust the tempo and pitch of the music.
DAC converts the processed digital signal back into the analog signal that is used by audio
output equipment such as a speaker.
 In electronics, an Analog to Digital Converter (ADC) is a device for converting an analog signal
(current, voltage etc.) to a digital code, usually binary.
 In the real world, most of the signals sensed and processed by humans are analog signals.
 Analog to Digital conversion is the primary means by which analog signal are converted into
digital data that can be processed by computers for various purposes.

Power Amplifier:
 A power amplifier is a type of electronic amplifier used to convert a low power radio frequency
signal into a larger signal of significant power, typically for driving the antenna of a transmitter.
 It is usually optimized to have high efficiency, high output power (1dB) compression, good return
loss on the input and output, good gain and optimum heat dissipation.
 The basic applications of the RF (radio frequency) power amplifier include driving to another
high power source and driving a transmitting antenna by exciting microwave cavity resonators.
 Among these applications, driving transmitter antennas is most well known.
Frequency Converter
 A frequency converter is a power conversion device.
 The frequency converter converts a basic fixed frequency, fixed voltage sine wave power (line
power) to a variable-frequency, variable-voltage output.
 It usually consists of a local oscillator and frequency mixer (analog multiplier) that generates
sum and difference frequencies from the input and local oscillator, of which one (the
Intermediate frequency) will be required for further amplification while the others are filtered out.

Internal Process for Voice Conversion and Transmission

 After having knowledge of all parameters it will be now finally easy to understand the voice
transmission process.
 Below is step by step process of voice conversion and transmission
Audio Signal Electronic Digital Analog

Transducer
(Pressure Wave) Processor Converter
Electrical Digital
Mic IC DAC
Signal Signal
BTS
Internal
PA
Antenna
High Enough Signal Receiving /

Very low
Frequency Frequency Power Strength Transmitting
frequency
Converter Signal but Amplifier (Electro Antenna
Analog Signal
weak Strength Magnetic Wave)
Internal process for voice conversion and transmission

Type of Wireless communication
1. Infrared (IR)
 Infrared (IR) light is electromagnetic radiation with longer wavelengths than
those of visible light.
 It extends from the nominal red edge of the visible spectrum at 700 nanometers
(nm) to 1 millimeter (mm).
 Infrared application includes remote control for TV, Toys, Temperature Sensor ,
Barcode Reader Etc.
2. Bluetooth (BT)
 Bluetooth (BT) is a wireless technology standard for exchanging data over
short distances.
 It uses short wavelength radio transmissions in the ISM band from 2400-2480
(MHz) for fixed and mobile devices.
 It creates personal area networks (PANs) with high levels of security.

3. Wireless Fidelity (Wi-Fi)

 Wi-Fi also spelled Wifi or WiFi, is a popular technology that allows an electronic
device to exchange data or connect to the internet wirelessly using radio
waves.
 The Wi-Fi Alliance defines Wi-Fi as any "wireless local area network (WLAN)
products that are based on the Institute of Electrical and Electronics Engineers
(IEEE) 802.11 standards".
4. Radio frequency (RF)

 Radio frequency (RF) is a rate of oscillation in the range of about 3 kHz to 300
GHz.
 It corresponds to the frequency of radio waves and the alternating currents
which carry radio signals.
 RF usually refers to electrical rather than mechanical oscillations

5. Global Positioning System (GPS)

 The Global Positioning System (GPS) is a space based satellite navigation
system that provides location and time information in all weather conditions.
 Location update is anywhere on or near the earth where there is an
unobstructed line of sight to four or more GPS satellites.
 The system provides critical capabilities to military, civil and commercial users
around the world.
6. Near field communication (NFC)

 Near field communication (NFC) is a set of standards for smart phones and
similar devices to establish radio communication.
 Communication with each other is made by touching them together or bringing
them into proximity, usually no more than a few inches.
 It is a short range high frequency wireless communication technology which
enables the exchange of data between devices over about a 10 centimeter
(around 4 inches) distance.

Near field communication (NFC)

 NFC is one of RFID (Radio Frequency Identification) Technologies, RFID
combines the interface of a smart card and a reader into a single device.
 RFID (Radio Frequency Identification) is an automatic identification method,
relying on storing and remotely retrieving data using devices called RFID tags.
 RFID tags contain silicon chips to enable them to receive and respond to
queries from an RFID reader/writer
 Usually NFC is primarily aimed at usage in mobile phones.
Difference Between NFC and BT

Parameters NFC Bluetooth
RFID compatible ISO 18000-3 active
Network Standard ISO 13157. IEEE 802.15.1
Network Type Point to point WPAN
Range 10 cm ~10 m (class 2)
Frequency 13.56 MHz 2.4-2.5 GHz
Bit rate 424 kbit/s 2.1 Mbit/s
Set-up time < 0.1 s <6s
Power consumption < 15mA (read) varies with class

Modulation in NFC
1. Passive communication mode:

 The initiator device provides a carrier field and the target device answers by
modulating the existing field.
 In this mode, the target device may draw its operating power from the initiator
provided by electromagnetic field, thus making the target device a transponder.
 A Transponder is an automatic device that receives, amplifies and retransmits a
signal on a different frequency
2. Active communication mode:

 Both initiator and target device communicate by alternatively generating their own
fields.
 A device deactivates its RF field while it is waiting for data.
 In this mode, both devices typically have power supplies.

Operation Mode in NFC
1. Card Emulation
 This mode allows the NFC-handset behave as a standard smart card.
 This mode is secured.
 In Card Emulation mode, the NFC device appears to an external reader much
the same as a traditional contactless smart card.
 This enables contactless payments and ticketing by NFC devices without
changing the existing infrastructure.

2. Read/Write mode
 Read/Write mode allows applications for the transmission of NFC Forum
defined messages.
 Note that this mode is not secure.
 In reader/writer mode, the NFC device is capable of reading NFC Forum
mandated tag types such as reading an NFC Smart Poster tag.

3. Peer to Peer
 Peer to Peer mode is defined for device to device link level communication.
 Two NFC devices can exchange data.
 For example, you can share Bluetooth or Wi-Fi link set up parameters or one
can exchange data such as virtual business cards or digital photos.

Safety and Precaution
Electrostatic Discharge
ESD Video

Definitions
ESD: ElectroStatic Discharge

 Transfer of charge between bodies at different electrostatic potentials.
 Caused by direct contact or induced by electrostatic field.
ESDS: ElectroStatic Discharge Sensitive

 Discrete device, integrated circuit or assembly that may be damaged by
electrostatic fields or electrostatic discharge.
 It is encountered in routine handling, testing or transit.
EPA: Electrostatic Protected Area

 Area in which ESDS can be handled with accepted risk.
 It can prevent damage as a result of electrostatic discharge or fields

What is ESD?
 ESD is defined as the transfer of charge between bodies at different electrical
potentials
 It is created by insulator surfaces rubbing together or pulling apart
 One surface gains electrons while the other surface loses electrons
 This results in an unbalanced electrical condition known as static charge
 When a static charge moves from one surface to another, it becomes ESD
 ESD is a miniature lightning bolt of charge that moves between two surfaces
that have different potentials
ESD- 007

Charge is generated all the time
How to observe ESD
 Feel  Hear  See
> 3 000 V > 4 000 V > 5 000 V

Damage Criteria
 People discharge frequently but can’t feel  ESD that a person can’t feel can easily The NIOSH
damage electronic components states "Under dry
conditions, the
resistance
To feel discharge it must 100 volts or less can
offered by the
be above 3000 volts damage components
human body may
be as high as
100,000 Ohms
 Roughly estimated, half of the electronic  ESD is major cause of equipment

components failures are caused by ESD malfunction and transmission error.

Damage Criteria
 Components and subassemblies can be damaged immediately, or even worse, a latent failure
of device can be caused.
 The ESD failure might occur in a few weeks or months of buying the product.
 ESD precautions, both in design and handling, are cost effective and necessary to achieve the
highest levels of outgoing quality and reliability.
 Due to the character of the ESD event it is extremely difficult to locate the damage. In some
cases concerning our products, e.g. where under fill is used, it is impossible to rework the
components and the engine has to be scrapped.
 Typically about 90% of the ESD failures are latent that can not be measured in the tests at the
production line and services.

ESD comparison with germs

 Like germs , ESD is the hidden enemy that may cause huge damages to our
electronic components.

Electrostatic Protected Area (EPA) Setup

Methods of ESD Protection

 Grounding and ESD clothing for the personnel .
 ESD measurements and control at the work places .
 Remove all unnecessary materials from EPA .
 Maintenance and cleaning of EPA .
 The EPA (ESD Protected Area) i.e. the repair/ service area, shall be clearly identified by signs
already visible at the entrance.
 The EPA shall be separated from non protected areas. The areas shall be distinguished by
adequate marking.
 All preventive measures shall be observed inside the EPA.
 Modules and ESD components shall be handled and stored in ESD protective packing material
such as conductive bags or boxes.
 Only ESD protective containers shall be used to transport service equipment in the EPA area.
 The workbench shall be equipped with a conductive tablemat (grounded via 1 M ohm).

Methods of ESD Protection

 Engineers shall use an ESD wristband (1 M ohm series resistor).
 ESD clothes such as coats, shall be used.
 ESD chairs shall be used. Wheels shall be kept dust free.
 ESD shoes or heel grounders shall be used.
 Maintain clean, dry floors for the prevention of slips and falls in the workplace.
 A messy or unhygienic workplace may influence worker productivity, keep the workplace clean.
 Inside the EPA conductive waste baskets shall be used.
 Service equipment, eg. soldering station and microscope shall be grounded.
 Service tools equipment like tweezers and screwdrivers shall be ESD compatible.
 Inside the EPA smoking, drinking and eating shall be prohibited inside the EPA.
 Workbenches shall be free of dispensable items.
 PBA shall only be handled with ESD gloves.
 The EPA shall be cleaned periodically and always kept dust free.
 ESD test equipment (footwear and wrist-strap tester) shall be used.
 Inside the spare parts stock a separated and grounded area for ESDS components shall be available.

Methods of Handling Printed Board Assembly (PBA)

 Common tidiness and order shall be maintained.
 All charge accumulation proximity package materials shall be removed before entering
EPA
 ESD sensitive component shall be kept inside the origin packages as long as possible
 ESD sensitive components shall be allowed to unpack only on the EPA where ESD
protection rules are valid
 When shipping ESDS devices to unprotected area all devices need to be packed into the
ESD protective bags
 While handling PBA , support the PBA from the side panels or edges.
 Avoid unnecessary touching of solder joints and pins of connector.

ESD Labels

First aid requirements:
(a) First aid equipment, supplies and facilities must be kept clean, dry and ready for use, and be readily
accessible at any time a worker works in the workplace.
(b) In case of minor cuts, clean wound with water, apply antibiotic ointment and dress/ bandage the wound
properly.
For deep cuts, consult the doctor.
(c) If the person has been injured by an electrical shock, following guidelines should be followed:
Turn off power:

Unplug an appliance if plug is undamaged or shut off power via circuit breaker, fuse box, or outside switch.
If you can't turn off power:

Stand on something dry and non-conductive, such as dry newspapers, telephone book, or wooden board.
Try to separate the person from current using non-conductive object such as wooden or plastic broom handle,
chair, or rubber doormat.

Safety Guidelines:
•Make sure you have an unobstructed escape route with proper directions .
•Check the extinguisher for good condition. Do not try to use a fire extinguisher if the handle pin has been tampered
with, the cylinder is damaged, or if the pressure gauge pointer is in the red ‘RECHARGE’ zone.
Also check the status of the fire extinguisher on time to time to time basis and refill it when required.
•Do not block access to fire extinguishers .
•Please adhere to ESD guidelines while working.
•Do not tamper with electric controls or switches.
•Keep smoke alarms working.
•In case of any emergency, please contact the concerned team at the service centre.

Basic Tools Identification & Application
Repairing Tools & Equipments
Soldering Station:
 It is used to set temperature to solder components like capacitor,
resistor, diode and transistor.
PBA (Printed Board Assembly) Holder:

 It is used to hold PBA , for soldering and desoldering components.
Solder Wire:
 Solder wire is used to , solder electronic components and ICs.

IPA or PBA Cleaner:

 Used to clean the, PBA of a mobile phone.
 One of common cleaner used is IPA (Isopropyl Alcohol).
Liquid Flux:
 Used to clean PBA track, legs or pins of electronic components
while soldering.
Precision Screwdriver:
 Used to remove and tighten screws while assembling and
dissembling a mobile phone.
Tweezers:
 Used to hold electronic components, ICs etc while soldering and
desoldering.
Play Video: Tweezers

Brush:
 Used for cleaning the PBA while repairing
 It is important to have, ESD safe cleaning brushes.
Hot Air Blower:

 It can control & manage temperature and flow of hot air.
Play Video: Hot Air Gun
Magnifying Lamp:
 Used to see the magnified view of the PBA.
Mobile Opener:
 Used to open the housing or body of a mobile phone.

DC Power Supply:
 It is used to switch ON a mobile phone, without battery.
Desolder Wick:
 Used to remove excess solder, from track of PBA.
Cleaning Sponge:
 It is Used to clean tip of soldering iron, while soldering.
Multimeter:
 It is used to measure current, voltage, resistance, continuity &
other electrical values of a component.

Hot Plate :
Hot Plate Video

Mobile Dryer:
Mobile Dryer Video

Glass Absorber:

TSP Form Tape:

Window Press Jig:

OCTA Disassembly Jig Upper:

 It is used to disassemble OCTA once the device is fixed on the OCTA holder. Absorbers(as per requirement)
attached to it and its wheel is rotated to detach the OCTA or back glass.
Wheel
Window Press Pad:

 It is used for Pressing TSP window on the rear case.

Acryl JIG Rework Foam :

 Acryl JIG is used to remove rear tape.
Acryl JIG Rework OCTA :

 It is used to prevent damage from glass crack.

ESD Tools & Equipments
Wrist Strap:
 It helps to discharge or ground static charge, thus preventing the
PBA or electronic components from any damage.
 ESD safe wristband has approx 1M Ohm value.
Antistatic Hand Gloves:

 It is used to prevent PBA and electronic components from static
charge.
Antistatic Apron:
 It is a dress for the person who repair mobile phones.
 This also helps to discharge static electricity.

ESD Tools & Equipments
Anti Static Bin:

 It is used to keep the handset and antistatic parts of
disassembled handset.
Antistatic Slipper:
 It is important to wear ESD-Safe slipper while entering ESD area
Antistatic Bag:
 Used to keep antistatic materials, like wristband, gloves and ESD
tools safe at one place.
Antistatic Mat:
 It is laid or placed on the table or workbench for mobile repairing.
 This also prevents damage from static electricity.

Basics of Multimeter
Multimeter
 It is used for checking of components and digital gate operation
(high or low pulse) more accurately.
 It is most common digital tool.

Lets us now discuss the multimeter in detail
Rotary selector switch

 Rotary switch is moveable part of multimeter.
 It is used to select the type of measurement which we want to
perform.
 Arrow or dot on rotary switch is moved to the required parameter
to select the desired input.
 It is used to select the type of measurement which we want to
perform.
Sliding switch
 It is used for switching the power supply ON or OFF.
 It is set for holding the variable ratings.
Probes
 There are two probes in a multimeter.
 Colour of one probe is black and that of other is white

Display
 It is used to see the value or digital reading.
COM Plug
 COM stands for common and is always connected to ground
or negative (-) of a circuit.
 The COM plug is conventionally of black colour.
VΩ Plug
 It is used for measuring voltage and resistance.
A Plug
 It is used to measure current up to 400mA.
 Conventionally red probe is connected to it.

DC Volt Range
 It is used to Measure DC Volt (400mV to 1000V).
DC Current Range
 It is used to Measure DC Current (400mA to 20A).
AC Volt Range
 It is used to measure AC Volt (400mV to 750V).
AC Current Range
 it is used to measure AC Current (400mA to 20A).
Ohm Range
 It is used to measure Resistance ( 1 to 400M).
Frequency Range
 It is used to measure Frequency in KHz.

Logic Range
 It is used to check range like high, low, pulse.
Diode Range
 It is Used to check Diode or resistance is working or not.
Continuity
 It is to check if track is open or close.
Precaution:
Make sure that the, probe of the meter should not touch the,
circuit for more than 30 seconds while measuring
current, in the range of 20A.

How to use Multimeter?

Let us now discuss in detail about measuring different parameters using a Multimeter
Measuring AC Volt using a Digital Multimeter:

 Connect the BLACK probe with the COMMON and RED probe with the VΩ plug.
 Select the voltage position ACV range by rotary selector switch.
 Switch OFF the power supply of the equipment or circuit.
 Connect the probes with the checking points.
 Switch on the power of the power supply of the equipment or the circuit.
 Read the value on the meter screen.
Measuring DC Volt using a Digital Multimeter:

 Fit the BLACK probe in COMMON and RED probe in VΩ plug.
 Select the voltage position DCV by rotary selector switch.
 Switch ON the power supply of the equipment or circuit.
 Connect the meter probes with the checking points.
 Switch ON the power supply of the circuit and read the voltage.

Measuring DC Current using Digital Multi Meter

 Fit the BLACK probe in COMMON and RED probe in A plug.
 Select the current position in DCA range by rotary selector switch.
 Switch OFF the power supply of the circuit.
 Connect the probe of the meter with the circuit in series properly.
 Switch ON the power supply of the circuit and read the ampere on the display.
Measuring AC Current using Digital Multi Meter

 Fit the BLACK probe in COMMON plug and the RED probe in 20A plug.
 Select the current position in ACA range by rotary selector switch.
 Switch ON the power supply of the equipment or circuit.
 Connect the meter probe with the circuit in series properly and take the reading.
Precaution:
Make sure that the probe of the meter should not touch the circuit for more than 30 seconds while
measuring current in the range of 20A.

Checking Continuity using a Digital Multimeter

 Fit the BLACK probe in the COMMON plug and RED probe in VΩ plug.
 Select 400W position by rotary selector switch. A buzzer is also provided in 400W range.
 Touch the component or terminal of the wire with probe.
 Beep sound is known as continuity.
Checking Frequency using a Digital Multimeter

 Fit the BLACK probe in COMMON plug and RED probe in VΩ plug.
 Select KHz range by rotary selector switch. A buzzer is also provided here.
 Touch the point with the probe at the point where frequency is to be checked.
 Read the value on the display screen.
Checking Logic using a Digital Multimeter

 Fit the BLACK probe in COMMON plug and the RED probe in VΩ plug.
 Select logic range by rotary selector switch.
 Place the BLACK probe on the ground terminal of the circuit and RED probe at the testing point.
 Reading will be displayed on the screen for High it will be 1 and for Low it will be 0.

Wristband Testing (ESD Measurement)
Step 1:
 Set multimeter knob to Ohm (Ω) as shown in fig. 1
Step 2:
 Now touch the black test probe, on one end of wrist band and Fig. 1 Fig. 2
other test probe on other end as shown in fig. 2
Step 3:
 Approximate value for ESD safe wrist band is1 Mega Ohm (Ω)
as shown in Fig. 3.
Fig. 3

Electrical Ground Testing

Step 1:
 Set the multi meter knob to AC and connect the probes as shown in
picture.
 Insert red probe into phase (P) and black probe into neutral (N).
Step 2:
 Turn on the switch and measure the voltage across Phase and Neutral.
 Here the voltage reads 233.4 Volts.
Step 3:
 Measure the AC voltage by inserting the black test probe in earth (E) and
red test probe in phase (P).
 Here the voltage reads 232.2 Volts.
Step 4:
 Now Calculate the Difference between step 3 and step 2.
 Here in this case it is (233.4 volts - 232.2 volts) which is equal to 1.2 volts.
Note:- Here the Voltage difference (NP – EP) should not be greater than 3V.

Electrical Ground Testing

Step 5:
 Measure the voltage by inserting the red probe in earth (E) and black
probe in neutral (N).
 Here the Voltage is, 2.57 volts.
Step 6:
 Now Calculate the difference between step 4 and step 5.
 In this case here it is, (2.57 volts - 1.2 volts ) which is equal to 1.37 volts.
Note:- Here the Voltage difference (NP - EP - EN) should not be greater
than 2V.
if above values are coming within limits then it means that the electric
grounding is properly done otherwise grounding is not done properly.

Frequency Generator:
Function generators are electronic devices that generate repeating or non-repeating electronic signals (in
either the analog or digital domains). They are generally used in designing, testing, troubleshooting, and
repairing electronic or electro acoustic devices.

Product Overview
Introduction Nomenclature
What is Nomenclature?
 Nomenclature refers to a system of principles used for naming.
 The principles of naming vary from the relatively informal conventions of everyday speech.
 This is the internationally agreed principles, rules and recommendations that govern the formation
and use of the specialist terms used in scientific and other disciplines.
Samsung Hand Held Product Nomenclature:
GT I9000 HKA INU Customer code

Color, Sub model info
Model no.
Technology identifier
International Mobile Equipment Identity (IMEI) Nomenclature:
356748 02 138831 3 Check sum

Serial no.
Factory code
TAC code

Product Overview
Product Serial Number Nomenclature:
R W 3 S 7 62621 L Check sum
Serial no.
Production Month
Production Year
Production Line
Factory Code
Product Code
Year Month
Serial Number Decode Logic

Product Overview
Software Version Nomenclature:
S5292 DD M C 1 Version of the Month

Software Release Month
Software Release Year
Country Code
Model Code
Note:
Identifying correct software version/modules.
Software Version Decode Logic

Types of Mobile Phones and its Features
Introduction To Mobile Phone
What is Mobile Phone?

It is a device that can make and receive calls over a radio link frequency while moving around a
wide geographic area.
Features of Mobile Phone:

 Text messaging
 MMS
 Email
 Internet access
 Data Sharing short range wireless communication (Infrared, Bluetooth, etc.)
 Business applications
 Gaming
 Photography
 Video recording
 Music listening
 Downloading
 Social Networking
 And many more.

Basic Block Diagram of Mobile Phone(Basic)
DSP: Digital Signal Processing

BT/GPS CPU: Central Processing Unit
ADC: Analog to digital convertor
DAC: Digital to analog convertor

Introduction To Mobile Phone
Block Diagram of Mobile Phone

Introduction To Basic Mobile Phone
Layout of a Basic Mobile Phone

SPEAKER
micro SD SOCKET
MOTOR
SIM SOCKET BATTERY

(800mAh)
RF Switch

RECEIVER SPEAKER
MOTOR
WINDOW
Main KEY

EAR JACK RECEIVER
TORCH
Micro SD
SOCKET SPK
CONTACT
MOTOR
CONTACT
SIM SOCKET
PBA
KEY PAD
Shield Can
MIC HOLE
Main ANT
MIC

Load Switch
LCD
FM BLOCK
CHARGING
AUDIO
LCD FPCB BB CHIP
DOME SHEET RF BLOCK
USB/UART SWITCH

Layout :SMD Top Part
IF Connector EAR JACK
Load Switch
FM IC
Charger IC
SIM Card 2 Socket
SD Card Socket Torch Driver
SIM Card 1 Socket Oscillator
Earphone AMP GSM900/1800 PA
USB/UART Switch SAW Filter
BB Chip Battery Connector
Comparator Main ANT

Layout :SMD Bottom Part
Torch LED
Main Key LED

Basic Mobile Phone Functions
Confirm button:
 Access the Menu screen from the Home Screen.
 In the Menu screen, select the highlighted menu option or confirm an input.
 The key might perform differently depending on the region.
Dial button:
 Make or answer a call.
 From the Home screen, retrieve recently dialed, missed, or received numbers.
Voicemail button:
 From the Home screen, access voice mails (press and hold Voice mail button).
Keypad lock button:

 From the Home screen, lock or unlock the keypad (press and hold keypad lock button).
 There might be different ways also for locking keypad
Soft keys:
 It Performs actions indicated at the bottom of the display.

Basic Mobile Phone Functions
Navigation button:
 From the Home screen, access user defined menus.
 In the Menu screen, scroll through menu options.
 Pre defined menus might differ depending on the service provider.
Power button:
 Turn the device on or off (press and hold).
 End a call.
 In the Menu screen, cancel an input and return to the Home screen
Alphanumeric buttons:
 It is used to insert numbers as well as alphabets
Silent mode button:

 From the Home screen, activate or deactivate the silent mode (press and hold silent mode button)

Basic Mobile Phone Features
Fake Call
 Simulates an incoming call so you can “fake” receiving a call as an excuse to get out of a
potentially uncomfortable situation.
Polyphonic Sound
 Polyphonic Sound reproduces near original sound for great sounding ringtones.
SOS Messages
 Lets you send an emergency message discreetly to an emergency contact to inform them you are
in need of assistance.
Mobile Tracker
 Tracks user info whenever a SIM card is changed, helping you more easily recover lost or stolen
mobiles

Introduction To Dual SIM Mobile Phone
What is Dual SIM Phone?

A dual SIM mobile phone is one which holds two SIM cards.
Types of Dual SIM Phone:

Adapters
 Prior to the introduction of dual SIM phones, adapters were made for phones to accommodate two
SIMs and to switch between them when required.
Dual Passive
 Dual SIM switch phones in which effectively a single SIM device as both SIMs share the same
radio and thus are only able to place or receive calls and messages on one SIM at the time.
Dual Standby
 Dual standby phones allows both SIMs to be accessed through time multiplexing.
 When making or receiving calls, the modem locks to the active channel.
 The other channel would be ignored and thus unavailable during the duration of the call.
Dual Active
 Dual SIM active phones or dual active phones, however, come with two transceivers.
 They are capable of receiving calls on both SIM cards, at the cost of increased battery
consumption.

Introduction To Feature Mobile Phone
What is Feature Phone?

Multimedia phone is a class of mobile phone. It describe low end mobile phones which are limited in
capabilities in contrast to a modern Smartphone. Multimedia phones typically provide voice calling
and text messaging functionality, in addition to basic internet capabilities, and other services.
Features of Feature Phone:

Digital Camera:
 Digital camera take great photos at any instance. Digital Zoom ensures photos come out to
nearest even pictures taken from a distance.
Bluetooth
 Bluetooth offers wireless connections to other Mobile devices and Peripherals.
 The speed of data transfer varies from version to version.
USB 2.0 FS
 USB 2.0 Fast Speed connects easily for speedy file transfers and access to other devices.

Introduction To Feature Mobile Phone
Features of Feature Phone:

Wi-Fi:
 Wi-Fi brings internet access anytime, anywhere to the mobile.
 802.11n Provide Data Speed Up to 600Mbps.
GPS (Global Positioning System):

 GPS helps you find where you are easier.
 It can be used for navigate or finding destinations.
SNS Application:
 Application Widgets enable one-click easy access to useful applications.
 SNS applications offer seamless connections to popular applications including Facebook and
Twitter.
Multi Instant Messenger (IM):

 Multi IM consolidates all your instant messaging services in one application.
 It exchanges text, voice messages and pictures with contacts from various services.

Introduction To Smart Mobile Phone
What is Smart Phone?

Smartphone (or smart phone) is a mobile phone with more advanced computing capability and
connectivity than basic feature phones. Early smart phones typically combined the features of a
mobile phone with those of another popular consumer device, such as a personal digital assistant
(PDA), a media player, a digital camera, and/or a GPS navigation unit. Later smart phones include
all of those plus the features of a touch screen computer, including web browsing, Wi-Fi, and 3rd-
party applications.
Features of Smart Phone
Memory:
 It's tempting to store hundreds of photos, songs and videos on your phone but if you've only got a
small memory then this can quickly fill up and it may cause programs to stop working properly and
your phone to run very slowly.
 If that happens you'll need to clear space or boost your capacity, either by using a card slot or
online storage.


Internal memory
 All mobile phones have a memory which allows you to save information.
 Cheaper models will usually only have a small memory, but this is usually sufficient for limited
functions such as storing contact details and text messages.
 However if you plan to store lots of music, photos and apps then you'll need a larger memory (as a
guide, an 8GB memory will be able to store around 2000 songs).
Memory card slot

 Memory cards are very useful as they let you boost your phone’s memory.
 MicroSD cards are pretty cheap.
Continuous Input (Swype)

 With the ‘Text at hyper speed’ by “Swype” technology, you can type your text 1.5 times faster than
standard texting.


Smart Hub
 Phonebook seamlessly integrates all of your SMS, IM, email, and calendar accounts, so you no
longer need to spend time checking separate sites.
 It Provides integrated messaging you can automatically sync and manage the history for all of
your accounts, just from one screen.
Google Maps
 Google Maps is a web mapping service application and technology provided by Google, that
powers many map-based services, including the Google Maps website, Google Ride Finder,
Google Transit, and maps embedded on third-party websites via the Google Maps API.
 It offers street maps, a route planner for traveling by foot, car, bike (beta), or with public
transportation and a locator for urban businesses in numerous countries around the world.
DLNA (Digital Living Network Alliance)

 Most of Smart Phones comes with All Share (via DLNA), which means you can wirelessly connect
and share videos, photos, music and more between your phone, your TV and PC.


Wireless Tethering:
 The Wireless Tethering application is way cool - it allows you to connect up to the web via 3G in
places where they don’t normally support online connection like cafes, parks or even inside of a
car.
Voice Command:
 A voice command is a device controlled by means of the human voice.
 By removing the need to use buttons, dials and switches, consumers can easily operate device
with their hands full or while doing other tasks like driving etc.
Smart Services:
 Smart services allows you to read e-books, play games, keep up with the news and navigate
across cities, with ease and speed.
Cloud:
 Syncs your photos, documents, contacts, and more to all your devices, storing everything in a
cloud to be accessed from any where over the web.


Smart Stay:
 When reading an article or browsing the web for instance, the phone detect your eyes and the
screen will not be off intelligently.
Direct Call:
 Call the phone number automatically by lifting the phone to your ear while looking at text
messages, chatting or viewing the call log detail or contact details.
 Simply it responds to what you want to do.
Battery Power Saving Mode:

 All the icons in the notification bar should be deactivated, when not in use.
 Activate “Auto adjust screen power “under Display settings
 Screen Time out should be set to min (15 sec)
 Set the brightness to Automatic
 Set the screen mode to Standard

Features of Mobile Phone (Videos)
Sr. No Video Titles

1 How to Assign Shortcuts
2 How to Customize
3 How to Do Web Browsing
4 Overview of Camera and Camcorder
5 How to Download Apps From Google Play
6 How to Enable and Disable My Magazine
7 How to Enable Gloves Mode
8 How to Enable Magnification Gesture
9 How to Enable Power Saving Mode
10 How to Enable Quick Connect
11 How to Move and Delete File
12 How to Pair and Download Gear Manger
13 How to Save Battery
14 How to Transfer Installed Application to Micro SD Card On
15 How to Use Finger Print Scanner

Features of Mobile Phone (Videos)
Sr. No Video Titles
16 How to Use Floating Toolbox Menu

17 How to Use HRM Feature
18 How to Use Kids Mode App
19 How to Use Private Mode
20 How to Use S Health Application
21 How to Use Safety Assistance Feature
22 Overview of Auto Focus and Selective Focus
23 Overview of Changed Key Map And Home Screen Settings
24 Overview Of Lock Screen Pattern
25 Overview of Messaging Apps
26 Physical Inspection Process
27 S Voice does not Working
28 Slight Noise or Sound When Shaking
29 Alarm Not Working
30 Can Not Activate Multi Window Function

Introduction To Mobile Phone Sensors
What is a Sensor?
 A sensor (also called detector) is a converter that measures a physical quantity and converts it into
a signal which can be read by an observer or by an (nowadays mostly electronic) instrument.
Types of Sensor:
 There are different types of sensors which are being used in mobile phone.
 Few examples of these are light, motion, temperature, magnetic fields, gravity, humidity, moisture,
vibration, pressure, electrical fields and sound.
Block Diagram of Sensor

What is a Grip Sensor?

 A Grip sensor is a device that detects change in capacitance.
 Grip sensor makes the transmitted power to decrease a little bit when your body (dielectric) is
close to the table.
Applications :
 Used to sense the touch of finger.
 Used to sense stylus.
Block Diagram of Grip Sensor

What is a Barometer Sensor?

 A barometer is a scientific instrument used in meteorology to measure atmospheric pressure.
Applications:
 Weather forecasting, temperature and altitude measurement.
 In mobile phone it’s main use is to have more accurate altitude z-margin measurements to aid the
GPS.
Block Diagram of Barometer Sensor

What is an Accelerometer Sensor?

 An accelerometer is a device that will measure acceleration forces. These forces may be static, or
they could be dynamic caused by moving or vibrating the accelerometer.
 The accelerator sensor IC converts the output of a three channel (x,y,z direction) micromechanical
accelerators into data to be processed by the CPU.
 Sensing structure it works according to differential capacitance principle.
Applications:
 Screen tilting for landscape or portrait view
 Gaming and applications
Block Diagram of Accelerometer Sensor

What is Gyro Sensor?

 Gyroscope, mechanically, is a spinning wheel or disk whose axle is free to take any orientation.
 Gyro sensor is an IC that is used to measure the rate of rotation along all 3-axes of (X pitch,Y roll
and Z yaw).
 Inside the chip’s packages are (MEMS) that senses the user’s rotational movements.
Applications:
 GPS navigation systems, Motion tracking
 Pointing devices, remote and game controllers
 Motion control with user interface
Block Diagram of Gyro Sensor

What is a Magnetic Sensor?

 Generally a Magnetic (magnetometer) is a scientific instrument used to measure the strength and/
or direction of the magnetic field in the vicinity of the instrument.
 A magnetic sensor IC integrates magnetic sensors for detecting geomagnetism in the X-axis,
Y-axis and Z-axis. By processing the magnetic sensor measured values with an external CPU,
azimuth data can be obtained
Applications:
 Compass
 Navigation
Block Diagram of Magnetic Sensor

What is a Proximity Sensor?

 A proximity sensor is a sensor which detects the presence of nearby objects without any physical
contact.
 A proximity sensor often emits an electromagnetic or electrostatic field or a beam of
electromagnetic radiation (infrared, for instance) and looks for changes in the field or return signal
Applications:
 It is while playing games
 When doing a call the sensor will detect the users face and turn off the LCD for power saving.
 Auto-off of handset
Block Diagram of Proximity Sensor

What is an Ambient Light Sensor (ALS) Sensor?

 It is an IC sensor designed to detect the brightness over a wide range, from darkness to direct sun
light and output the data to the CPU.
 It is of different types e.g. Photo Diode, Photo Transistor, Photo IC
Applications:
 Digital Cameras (Auto-Flash on/off in dark areas)
 Video Players
 Notebook PCs
 LCD TVs, LCD Monitors/Displays
Block Diagram of Ambient Light Sensor

What is Hall Sensor?

 A Hall effect sensor is a transducer that varies its output voltage in response to a magnetic field.
 Hall effect sensors are used for proximity switching, positioning, speed detection, and current
sensing applications.
Applications:
 computer printers
 Keyboards
 Position sensing
Hall Sensor

UV Sensor
UVA + UVB
(Measured)
UVB
(Calculated)
MAX86902
LOW MODERATE HIGH VERY HIGH EXTREME

Finger Print Sensor

Play Video: Different type of Sensors

Basic settings and Key Features

Basic settings and Key Features :-
 Set up a Samsung Account
 Set up a Gmail Account
 Turning Wi-Fi On/Off
 How to connect to a Wi-Fi network
 Setting up Bluetooth Connection
 Mobile Hotspot & Tethering
 Swype & Voice command
 New Camera UX/UI
 Smart Manager
 S Bike Mode
 Smart Switch
 Fingerprint Sensor
 TV to Mobile/Mobile to TV Sharing
 S Planner
 Screen Mirroring
 Air Commands
 Find my Mobile

Set Up a Samsung Account
From a Home screen, tap Apps > Settings >Accounts > Add account > Samsung account.

Set up a Gmail account
To use your device to the fullest extent, you will need a Google Account.
A Google Account keeps Google applications such as Gmail™ and Google Play™ Store in sync.
From home, tap Apps >

Tap Add account. Tap Google > Or create a new account
Settings > Accounts
o If you don't have a Google Account, you can create an account from your device.
Enter your First name and Last name, Enter a desired Username, When prompted, enter and
and then tap Next. and then tap Next. re-type a password. Then tap
Next.

Enter a valid phone number to help Your phone connects with the
Read the Google Terms of Service,
you recover your Google Account Google servers and displays
Privacy Policy, and other legal
and password if you ever forget it, your account information.
documents, and then tap I agree.
and then tap Next. Tap Next.
To skip this step, tap Skip.

Configure your Google data backup and

communication, and then tap Next.

Turning Wi-Fi On or Off
From a Home screen, tap Apps > Settings. Tap Wi-Fi, and then tap the ON/OFF switch to turn
Wi-Fi on or off.

Scanning & connecting to a Wi-Fi network
Tap Apps > Settings. Tap Wi-Fi, and then tap the network you want to connect to.

Setting Up Bluetooth
Tap Apps > Settings. Tap Bluetooth, and then tap ON/OFF to turn Bluetooth on or off.

Mobile Hotspot & Tethering
Tap Apps > Settings. Tap Mobile hotspot and tethering, and then tap ON/OFF to turn Mobile
hotspot on or off.

How to set network
•Find out how to manually search and select a mobile network.
•From the home screen, tap and drag the Notifications bar downwards.
•Tap the Settings icon.
•Scroll to and tap More networks.
•Tap Mobile networks.
•Tap Network operators.
•If prompted tap OK.
•Tap the required network.
•The network has been manually selected.

Swype & Voice Command
• Swype
• Voice Command

New Camera UX / UI
Mode Gallery
Preview
Just Swipe

New Camera UX / UI
Galaxy S5 Galaxy Note4
Camera
Unified Mode
Video Recording
Galaxy S6

Fastest Camera (Tracking AF)
For moving object, DO NOT need to touch and AF AGAIN
CAN take a picture VIVIDLY
Tracking the object &

Run Auto Focus Continuously
Touch the object

Smart Manager (Introduction)
Can access each page by touch
Can check easily by the icon color
ITEM Condition
Under 15%
BLUE Battery
(Capacity)
Under 10%
Storage
(Free space)
Under 9%
RED RAM
(Free space)
Device Security Malware is detected
Can Clean all
Easily check the condition
Check a over consumed application
Delete unnecessary file
Close background application
Scan Malware
Widget

Battery Management
Check
Battery usage
Enable
Power Saving Mode
Check abnormal app
To SAVE battery

Storage Management
Check storage information
To Get More space
Delete unnecessary files
Delete Images, Videos, Audio and Applications

RAM Management
Check RAM usage To AVOID lagging
End background apps

Security Management
Protect the device by KNOX security mechanism To Keep device safety
Scan Device Data Base has been updated Unauthorized action or

But no scan device yet malware has been detected

Smart Switch

Smart Switch

S-Bike Mode
1. By NFC Sticker
Stick the sticker on Bike or your helmet.
2. By Quick Panel
Enable it from the

quick panel in the
phone notification
bar.
Tap on the S bike

Tap phone on sticker to activate this mode. The icon will change as
icon.
shown.
Finger Print (New Sensor)
Galaxy Note 5 Galaxy S6

Finger Print (Touch the home key to register)
Touch & Release

Authentication (Easy & Convenient)
Display Wake up & Easy way for sign-in

Unlock Lock screen at a Samsung account, Favorite
time web site

TV Registration
Connect nearby TV automatically
Available for Samsung SMART TV(over 5500 series ‘15)
Detect BLE signal

(Bluetooth Low Energy)
After registration, Can power on the TV automatically then run some functions
(Mobile to TV, TV to Mobile, Briefing on TV)

Mobile Device to TV
Watch mobile screen via TV
When detect BLE signal from registered TV
After auto power on the TV,

Mirroring will be started
Mirroring Icon will be appeared on native Video player

TV to Mobile Device
Watch TV screen via Mobile
Run Quick Connect ,

Then select “TV to mobile device”
Watch TV screen via Mobile device

Continuously

S Planner
To create a calendar event or task on your mobile device:
1. Open the Calendar app.
2. Touch the date you wish to add the event or task to.
3. Select add event or add task.

Note: additional options may be available when you are creating a
calendar event for your ActiveSync calendar.
4. Enter the Title.
5. Enter the time of the event (or All day).
6. Select the Calendar you want to have the event added to (local
or online calendar).

Screen Mirroring
Display screen of the mobile device on TV wirelessly and enjoy apps ,games music files etc.
1. Pair your mobile set with Smart TV.

Use below steps to pair TV and Mobile:
• Open the notification Panel on mobile.

• Select the Screen Mirroring icon.
• Select Screen mirroring option from source list
on your TV.
Note: To use this feature mobile set should be ‘Screen Mirroring’ feature enabled.

Screen Mirroring
2. Mobile device successfully paired with Smart TV.
3. Mobile content displayed on Smart TV .

General Air command
ON COMMAND. The improved Air Command is activated immediately when S Pen is out.

Find My Mobile -
Now Locate your mobile device instantly !
You can use “Find my Mobile” feature to locate your lost/stolen phone
 How to activate this feature
 Select the feature you want to use
Setting- Lock screen & security > Find my Mobile > Add Samsung
account > enable remote access & Google Location service
For different version of SW:-
Setting > Security > Remote controls & then follow rest of the steps
as mentioned above
 Important
To use “Find my mobile service” Remote Control
Locating your phone :- When you need to locate
of the device must be activated, should be
a phone log in to findmymobile@samsung.com service
connected with the network & Samsung account
from another phone or computer @ sign into your
must be logged in.
account

Assembly & Disassembly Process
Disassembly Process
Basic Process of Disassembly

 Disassembly process of mobile phone is similar except a few changes.
 Before proceeding to disassemble a mobile phone, make sure to have all the required tools for
mobile repairing.
Required Tools:
 Precision Screwdriver
 Mobil Phone Opener
 Tweezers
 Antistatic Wrist Strap
 Antistatic Hand Gloves
 Antistatic or ESD Safe Mat
 ESD Safe Apron
 ESD Safe Footwear
NOTE:
It is very important to use only Antistatic or ESD Safe tools to open and disassemble a mobile
phone because parts inside a mobile phone are very sensitive to static electricity and can get
damaged if precaution is not taken to prevent static electricity.

Disassembly Process
How to disassemble a mobile phone?
Instructions:
 Switch OFF the mobile phone.
 Remove the battery cover or back cover of the mobile phone.
 Remove the battery, SIM card and memory card.
 Use a mobile opener tool to remove the back facial or side cover.
 Check for all screws which are visible at back.
 Using suitable screwdriver, unscrew and remove all the screws.
 Keep all screws in a safe box.
 These screws must be kept very carefully so that they do not get lost.
 Once all the screws are removed, remove the front cover of the mobile phone.
 Now you have the internal PBA of the mobile phone.
 PBA is attached to the mobile phone with screws. Unscrew and remove all the screws.
 Remove connectors for display, camera, sub PBA etc., and pull them out gently.
NOTE:
This is an standard process to disassemble mobile phone. Understand disassembling process of
mobile phone according to its design before disassembling it.

Assembly Process
How reassemble a mobile phone?
Instructions:
 Connect all connectors for display, camera, sub PBA etc. gently to its location.
 Place the internal PBA of the mobile phone to its front cover.
 Attach the PBA to the mobile phone with screws.
 Tighten all the screws using suitable screwdriver
 Take care not to leave any of screws.
 Tighten all the screws which have been removed from back.
 Now attach back facia or side cover to the mobile phone.
 Tighten the facia using appropriate amout of thumb pressure.
 Take care not to leave any instrusion or dent while assembling the handset.
 Now put back the SIM card, memory card and battery.
 Put back the back cover or battery cover.
 Switch on the handset.
NOTE:
This is an standard process to reassemble mobile phone. Understand reassembling process of
mobile phone according to its design before assembling it.

Disassembly Process
Basic Phone
Disassembly process for

SM-B310E
Basic Phone Disassembly Video

NOTE:
This is an standard process to Disassemble Basic phone. Understand disassembling process of
mobile phone according to its design.

Assembly Process
Basic Phone
Assembly process for

SM-B310E
Basic Phone Assembly Video

NOTE:
This is an standard process to assemble Basic phone. Understand assembling process of mobile
phone according to its design.

Disassembly Process
Feature Phone
Disassembly process for

Feature Phone Disassembly Video SM-J700
NOTE:
This is an standard process to Disassemble Feature phone. Understand disassembling process of

Assembly Process
Feature Phone
Assembly process for

Feature Phone Assembly Video SM-J700
NOTE:
This is an standard process to assemble Feature phone. Understand assembling process of

Disassembly Process
Flagship Phone
Disassembly of
SM-920/925
Flagship Phone Disassembly Video
NOTE:
This is an standard process to Disassemble Flagship Phone. Understand disassembling process
of mobile phone according to its design.

Assembly Process
Flagship Phone
Assembly of SM-G920/925
Flagship Phone Assembly Video
NOTE:
This is an standard process to assemble Flagship Phone. Understand assembling process of

Soldering and Desoldering Process
Soldering Tools
Tools required for soldering:

 Soldering Iron
 Soldering Station
 Hot Air Blower
 Solder Wire
 Cleaning Sponge
 Tweezers
 Temperature Resistance Tape
 Brush
 Desoldering Wire
 PBA Holder
 Thinner or PBA Cleaner:
 Liquid Flux
 Magnifying Lamp
 Wrist Strap
 Antistatic Hand Gloves
 Antistatic Mat
 Antistatic Apron

Important Soldering Tips
Cleanliness:
 All parts, including the soldering iron tip, must be clean and free from grease, oxidation and
contamination.
 Solder does not flow over contaminated areas. Moreover, solder is repelled by dirt.
 A common source of contamination is oxidation.
 Old components often have an oxide layer that prevents a good solder joint.
 Ensure all components have shiny leads and the PBA has clean tracks.
 Liquid flux must be used to clean the tracks, legs and pins of electronic components.
 Only IPA (Isopropyl Alcohol) should be used to clean PBA.
Tinning:
 In addition to being clean, the soldering iron tip must also be tinned (coated with solder).
 Tinning the tip allows solder to flow on the components more quickly.
 Tinning involves adding a few millimetres of solder to the tip and then wiping and rotating the tip
on the cleaning sponge to reveal a shiny surface on the tip of the soldering iron.
 After soldering tinning the iron is required to protect the tip from oxidation thereby dramatically
increasing its life.

Temperature:
 Ensure that both the component leads and the PBA's copper layer are heated at the same time.
 The soldering iron tip should contact both the component and the PBA pad.
 This will ensure that each surface is relatively close in temperature resulting in a good joint.
 If there is a temperature difference between the two surfaces, the solder will form a dry joint.
 Soldering irons are typically set around 350~380℃ (Degree Celsius).
 Too much heat causes excessive sputtering of flux and too little doesn't melt the solder in a timely
manner.
Duration:
 The duration for which the soldering iron is in contact with the component and PBA is dependent
on the size of the joint and soldering iron temperature.
 For the typical PBA through hole joint, it should take a few seconds to heat the joint.
 Excessive heat (several seconds in duration) will damage sensitive semiconductors.
 Always use temperature resistance tape to avoid damage to nearby components

Adequate solder coverage:

 If too little solder is applied, the joint will not make a secure connection and will cause mobile to
malfunction later.
 However, if too much solder is applied, the joint may bridge with adjacent joints resulting in
electrical shorts.
 Quantity of solder apply depends on type of soldering.
Handling:
 Most modern electronics systems contain Electrostatic sensitive devices.
 Use proper handling procedures to minimize the likelihood of damage.
 Damage may be controlled by proper handling like grounding wrist-straps, grounded soldering
irons, grounding mats.

Soldering Precautions
 Never leave your iron turned on while unattended.
 Turn the soldering iron off when it is not being used.
 If the iron is left on for long periods of idle time, the soldering iron tip will be destroyed through
oxidation.
 Eye protection must always be worn when soldering. Hot flux can splash into an unprotected eye.
 If the cord of the soldering iron is damaged, inform the lab maintenance manager who will ensure
it is replaced.
 Never set the soldering iron down on anything other than an iron stand.
 To prevent burning your fingers, use needle nose pliers, heat resistant gloves, tweezers or a third
hand tool to hold small pieces.
 Familiarize yourself with the safe handling of all materials used during the soldering process.
 Safe Operating Procedures and posted should be made available.
 Calibration of tools should always be followed.

Soldering Process
How to Solder Through Hole Components?

 Ensure that the printed board assembly (PBA) and all components are clean. Cleaning can be
achieved with a mild abrasive or the by the application of flux.
 Plug in the soldering iron, turn it on, and let it warm up for 2 – 3 minutes.
 Wet the soldering station sponge with the water provided in the lab. Do not wet the sponge in the
bathroom or the water fountain.
 Clean the tip of the soldering iron and tin it with solder.
 Insert the component into the holes.
 Ensure that the component is secure by taping the component or by using a third hand.
 Apply the soldering iron tip to one side of joint making contact with the component lead and the
board copper foil, ensuring that both are heated up to the same temperature.
 Slowly add a few millimetres of solder to the other side of the joint.
 Do not apply solder to the soldering iron tip. If enough heat was applied to the PBA pad and
component wire, the solder will flow freely onto the joint.
 Remove the solder when the joint is suitably covered.
 Remove the soldering iron and allow the joint to cool naturally.

Soldering Process
How to Solder Surface Mount Components?

Surface mount soldering requires more experience and skill than through hole soldering. It is
recommended that one practices with through-hole prior to attempting any surface mount soldering.
As the name suggests, surface mount involves soldering a component to either the top or bottom
surface of a PCB. Depending on the footprint, the pads are usually a spaced closer together (finer
pitch), making the soldering more susceptible to solder bridges, etc.
 Align the component on the PBA pads.

 This can be aided with the use of tweezers and dental picks.
 Secure the component to the PBA by applying a small amount of pressure onto the top of the
component using a small slot screwdriver.
 An index finger resting on the end of the screwdriver provides enough force to secure the device.
 Solder one of the corner component leads to the PBA pad.
 Align the remaining pads and solder the opposite corner PBA pad.
 Solder the remaining pads in a pattern that does not build up too much heat in the device.

Desoldering Process
How to Remove Components Effectively?

To remove a component with little or no damage to the PCB or component takes practice and
patience. Often when removing a component, PCB pads and tracks may be damaged by lifting of
the board.
Tips for removing components

 Desolder all joints pertaining to a component prior to removal.
 It may be necessary to go over the joints several times before all the solder is removed.
 Keep patience.
 Use tweezers and gently pull on components while applying heat to the joints.
 Do not pull with force. Otherwise the PBA pads and tracks will be damaged.
 Do not try and remove components by interfering them.
 Do not try to push the component out of the holes with the soldering tip. This will certainly lift the
copper pad off of the PCB and ruin the iron tip.
 In order to get better thermal conductivity between the iron and the solder joint, it is sometimes
effective to add a small amount of solder.

Desoldering Process
How to Remove Components Effectively?

To remove a component with little or no damage to the PCB or component takes practice and
patience. Often when removing a component, PCB pads and tracks may be damaged by lifting of
the board.
Tips for removing components

 Desolder all joints pertaining to a component prior to removal.
 It may be necessary to go over the joints several times before all the solder is removed.
 Keep patience.
 Use tweezers and gently pull on components while applying heat to the joints.
 Do not pull with force. Otherwise the PBA pads and tracks will be damaged.
 Do not try and remove components by interfering them.
 Do not try to push the component out of the holes with the soldering tip. This will certainly lift the
copper pad off of the PCB and ruin the iron tip.
 In order to get better thermal conductivity between the iron and the solder joint, it is sometimes
effective to add a small amount of solder.

IFC (Interface Connector) Soldering Process
1 2 3
Heat the IF connector with heat gun Detach the IF connector Clean IF connector
 Heat gun temperature 380~450℃  when the lead-free solder starts to  Remove lead-free solder
 The distance of heat gun (at least 5mm) be melt.  Clean the soldering pad with IPA.
4 5 6
Solder one point of pin first and then

Use solder wick to clean the holes. Place IF connector on PBA. solder others.
 Finally Inspect the soldering points (use base/clamp magnifier to check pins are short or not)
 After Assembly check with TA charger as well as with USB (connect to PC) and verify
About Software & IMEI Writing
Software
What is Software?
 Software means any data or anything that can be stored electronically is software.
Samsung Android software Files
 BL :- Bootloader File
 AP/PDA :- Application Processor File/Personal digital Assistant
 CP/Modem :- Call Process file
 CSC :- Customer Specification Configuration
 PIT :- Partition file

Software
Symptoms arise due to software file corrupted
Bootloader file
 Power on issue
 Boot fail
 Hang on Samsung Logo
Application Processor/Personal Digital Assistant

 Application icon not open
 Hang issue
 Slow process
 Touch issue/Display/Camera/Keypad/Sensor etc

Software
Symptoms arise due to software file corrupted
Call process/Modem file

 Power on issue
 Hang on Samsung Logo
 No Network/Network fluctuate /Low network
Customer Specification Configuration

 Application not support
 Hang issue
 Slow process
 Language issue
Note:
Ascertain correct and complete porting/update of software in the handset

IMEI Writing
What is IMEI?
 IMEI stands for “International Mobile Equipment Identity”
Need of IMEI in Handset

 It is the identity of handset
 To make a call IMEI is required
 IMEI is responsible for handshake process during call
 To get the correct internet/MMS configuration settings
 automatically,
 To stopping a stolen phone from accessing network
 To know the current location
Code used to check IMEI on device?

 Code is *#06#
Symptoms arise due to IMEI corrupted

 Network Issue, Battery back up issue, Heating issue
 Wi-Fi issue, Bluetooth issue, GPS issue
 Incoming sound issue, Display Rotation issue

Mobile Operating System:
A mobile operating system (Mobile OS) is the software operating system that operates on mobile devices such as
mobile phones, smartphones, PDAs, and hand-held computers. Mobile OS is a mobile version of an operating system
found on computers.
Mobile operating systems combine features of a personal computer operating system with other features useful for
mobile or handheld use; usually including, and most of the following considered essential in modern mobile systems;
a touchscreen, cellular, Bluetooth, Wi-Fi, GPS mobile navigation, camera, video camera, speech recognition, voice
recorder, music player, near field communication and infrared blaster.
One of the examples of operating system is Android.

Android delivers a complete set of software for mobile devices: an operating system, middleware and key mobile
applications.

Mobile Operating System:
•Android was built from the ground-up to enable developers to create compelling mobile applications that take full
advantage of all a handset has to offer. It was built to be truly open. For example, an application can call upon any of
the phone’s core functionality such as making calls, sending text messages, or using the camera, allowing
developers to create richer and more cohesive experiences for users.
• Android does not differentiate between the phone’s core applications and third-party applications. They can all be
built to have equal access to a phone’s capabilities providing users with a broad spectrum of applications and
services.
Android OS comes with different versions .
Android versions are shown in the right table.
The latest android version is Marshmallow.

Functional differences among different technologies :
Desktop: Commonly referred to as a personal computer (PC) simply sits on a desk because it cannot be portable. A
desktop consists of several pieces of external hardware such as a keyboard, mouse, monitor and tower with internal
CD/DVD hard-drives. It has all the external ports for a printer, scanner, fax-machine and connects to the internet via
an Ethernet cable or through Wi-Fi.
Laptop: Think of a laptop as a desk-top computer on the go. It basically performs the same functions as a desk-top
with the cool convenience of being able to use it anywhere. And with Wi-Fi (wireless Fidelity)connecting to the
internet is not a problem. Laptops have CD/DVD internal drives and built in batteries that gives it on average four to
ten hours of continuous use .The processing abilities of laptops are impressive with some having a standard five-
hundred gigabytes of storage space or even up to one terabyte (1000 gigabytes). External ports for peripherals such
as mouse, printer and internet connectivity are included.
Smartphone: It is great to have a device that fits in the palm of your hand, that can make calls, store files, send and
receive emails and text messages, play games, record video and pictures and other cool capabilities such as
processing credit-card transactions.
Tablet: A tablet is a free standing computer that is held in one hand and by gently tapping or sliding your finger
across the screen you can access information from it. Usually 10 inches tall and 8 inches wide, it resembles a very
thin book and a tablet have the capabilities of accessing the internet wherever you are. It does not have external
hardware such as a mouse or keyboard (even though these are available as accessories) because of its touch-
screen technology and stylus pen used for writing. External ports allows the tablet to be docked.

Diagnosis through PC:
Diagnosis through PC means you can diagnose the problems that users face with their devices just by running
a tool on your PC .
These tools can address issues pertaining to calls, Bluetooth, internet connectivity and device display etc.
The engineer just need to connect the device to the PC and run the tool prescribed by the company on the
system.
The tool recognizes the device and then scans it to identify the issue/s that are causing device to work
improperly.
You also get the summary of the issues identified after running the scan.

Physical Inspection
as per charger specification.

Physical Inspection

Physical Inspection

Physical Inspection

Warranty Void

Warranty Void

Warranty Void

Test Using Codes
Result
Sr. No Item Code Test Procedure
OK NG
Tap ‘red’, the main display turns
red.
Display Tap ‘green’, the main display turns
1 *#0*#
(R/G/B green.
Tap ‘blue’, the main display turns
blue. Vivid color Dot or Missing line
Tap ‘receiver’, the beep sound or

2 Receiver *#0*# ring tone heard through the
earpiece.
Clear sound No sound or noise
Vibration
Tab ‘vibration’, vibrator must be

3 Vibration *#0*#
worked well
Vibration No vibration

Test Using Codes
Result
OK NG
Tab ‘dimming’, and then tab

4 Dimming *#0*# the screen. Display
brightness must reduce.
(display backlight on and off) Backlight on (Tab Backlight off (Tab screen
dimming) again)
Tab ‘mega cam’, check if
camera enters preview mode.
Mega Take a picture using camera
5 *#0*#
Camera chart. When captured, auto
focus and flash function must
be checked Captured vividly No captured or dimly
Tab ‘touch’, and then move

6 Touch *#0*# finger across each grid. The
grid will turn green.
Grid turns green Grid does not change

Test Using Codes
Result
OK NG
Tap ‘tsp hovering’, and then Hovering

7 TSP Hovering *#0*# get finger close to the grid Hovering
(Do not touch the grid). The
grid will turn green.
Grid turns green Grid does not change
Tap ‘speaker’, the melody

*#0*#
8 Speaker must be heard through the
speaker.
Clear melody No melody or noise
Tap ‘front cam’, check if

*#0*#
9 Front Camera camera enters preview mode.
Take a picture.
Captured vividly No captured or dimly

Test Using Codes
Result
Tap Image Test OK
-90° 90°
Tap ‘sensor’, and then tab
‘image test’. The image must
10 TSP Hovering *#0*#
be rotated according to the
direction of the phone.
(3 directions)
Image rotation
Cover the top of
OK
phone
Tap ‘sensor’, and then cover
Proximity
the top of phone by hands. Vibration
11 *#0*# The screen color must be
Sensor
changed to green with
vibration
Green with vibration

Test Using Codes
Result
Sr. No Item Code Test Procedure Tap ‘barometer
OK
self test’

Barometer ‘barometer self test’. The
12 *#0*#
Sensor screen shows ‘PASS’ if it’s
OK.
‘PASS’ message
Cover the top of
OK
phone

‘light sensor’. Cover the top of
13 Light Sensor *#0*#
the phone. The level number
must be changed.
Level number change

Test Using Codes
Result
Tap ‘gyro selftest’ OK
Tab ‘sensor’, and then tab

‘gyro selftest’. The screen
Gyroscope
14 *#0*# shows ‘PASS’ if it’s OK.
Sensor
The device shall be placed on
a flat surface during test.
‘PASS’ message
Tap ‘selftest’ OK

Magnetic
15 *#0*# ‘selftest’. The screen shows
Sensor
‘PASS’ if it’s OK.
‘PASS’ message

Test Using Codes
Result
Tap ‘direction’ OK

‘direction’. Select ‘4 directions
Gesture mode’ and tab ‘start’. Swing
16 *#0*#
Sensor palm from one direction to
another. It must recognize up,
down, left and right.
Up, Down, Left and Right
Tap ‘sub key’ OK
Tap ‘sub key’, and then press Vol. Up
the all sub keys - volume up,
down, power, menu, home, Vol. Down
Power
17 Sub Key *#0*#
back key, etc. Display will
change color. There is no
dedicated color of each key. Menu Back
Home
Display changes color

Test Using Codes
Result
Tap Sensor OK
Tap ‘sensor hub test’, the

screen shows ‘PASS’ if it’s
18 Sensor Hub *#0*#
OK. It takes 2~3 seconds for
testing
‘PASS’ message
Tap LED OK
Tap ‘LED’, check if screen
shows RED with red color. At
the same time, LED must be
19 LED *#0*# red. Check all LED with
tapping screen - RED,
GREEN, BLUE, etc - until
‘END’ is displayed.
Tap screen to see change

Checkpoints :For Customer Care Executives
Identifying issues:
• Probe and perform checks for symptoms and identify root cause of the handset/accessory issue.
• Classify and troubleshoot root cause of handset/accessory issue, to be dealt at frontend (level 1) or backend (levels
2 & 3)
• Define issue/problem after relevant questioning from the customer.
• Identify Hardware or software issues.
• If Software, recommend customers on software updates like latest operating system/upgrades, wherever
applicable.
• Conduct different tests like litmus test, physical damage check, battery test etc., to troubleshoot handset/accessory
issues.
• Generate and evaluate alternatives
• Obtain handover of handset with accessories and provide job sheet to customers, if and when required.
• Identify opportunity for cross-sell or up-sell and execute.
• Internal escalation to levels like levels 2 and 3.
• Latest technology updates and possible errors & troubleshooting.
• Implement solution by taking necessary action and agreement of acceptance from the customer.
• Process for repair/replacement and co-ordinate with internal departments.
• Address customer’s problems before following your script, if any.

Checkpoints :For Customer Care Executives
After check activities :
• Check handset warranty and inform charges for repair/replacement to customer, if applicable.
• Check for dead on arrival handset and adhere to the DOA (Dead on Arrival)policy.
• Inform resolution as per TAT (Turn Around Time)to the customer.
• Repair/replacement should be done as per TAT of the company.
• Resolve device issues in co-ordination with L2 & L3, if required.
• Handover handset with accessories along with the job sheet to backend, within TAT (Turn Around Time).
• Call customer to inform TAT (Turn Around Time)for collection of repaired/replaced handset/accessory and repair
charges.
• Obtain handset with accessories handover from backend.
• Handover repaired/replaced handset/accessory to customer within TAT (Turn Around Time) and collect payment,
as applicable.
• Adhere to organizational replacement/repair policy.
• Follow escalation matrix.

Checkpoints :Repair Activity
Obtain handsets from customer/ relevant teams
• Ensure faulty handsets are received from the customer facing team.
• Obtain/ note fault details as mentioned by the customer facing team and other handset specifications.
• Obtain the committed repair timelines .
• Prioritize repair activities as per guidelines.
Arrange for tools and spares

• Ensure clean, neat, dust free and organized working environment.
• Determine components required based on fault diagnosis.
• Ensure that tools, equipments and testing devices are in proper working condition and calibrated.
Undertake Handset repair activities

• Refer the company (handset manufacturer) specific technical database to identify root cause of handset fault and to
determine rectification options.
• Isolate the cause of fault by conducting appropriate diagnostic test, in case details are not available.
• Determine the options to rectify the fault and confirm with supervisors, if required.
• Ensure rectification of handset fault within the SLAs(Service Level Agreement).
• Undertake checks to confirm that the problem is resolved
• Ensure timely escalation of emergency/ unresolved issues according to established procedures.
• Ensure all repairs confirm to the quality targets in terms of bounce and repeat.
• Repair percentages, first time fix etc.

Determine change requirement & arrange for related software, tools and spares
• Undertake fault diagnosis on software components.
• Identifying correct software version/modules & check availability of correct software versions/modules.
• Ensure availability of connectors/cables.
• Obtain and ensure all tools are available and diagnostic equipment operational.
• Execute basic software commands for data transfer.
• Obtain software required as per organizational procedures.
• Take data backup prior attempting repairs.
• Ensure that the software versions are current and ready to use.
Test effectiveness & close activity

• Assess test equipments are appropriately calibrated.
• Confirm effectiveness of the repair process, by utilizing appropriate test equipments as per standard test processes.
• Take appropriate action to rectify any deficiencies post testing.
• Ensure that fault has been rectified without any collateral damage to handset.
• Handover repaired handset to QA team
• Handover repaired handset to appropriate authority.
• Ensure completion of administrative jobs like site clearance, return of test equipments.
Safety requirements (Equipment & Self)

• Ensure compliance with site risk control, OHS, environmental and quality requirements as per company’s norms
• Ensure escalation of safety incidents to relevant authorities as per guidelines

Core/Generic Skills
• Read and understand technical manuals, work orders and reports.
• Read and understand organizational health and safety instructions.
• Communicate with customer/customer facing teams to understand handset performance issues.
• Convey proposed solution to the customers
• Prioritize and execute tasks in a high-pressure environment.
• Use and maintain resources efficiently and effectively.
• Analyse (and understand) customer complaints.
• Interpret reports, readings ,diagnostic test results and numerical data.
• Keep yourself updated with new technology like OS version, new feature, change in hardware and performance
issues.
Report & Record

• Ensure that handset inventory in hand for repairs is tracked and accounted for appropriately as per company
procedures.
• Ensure record sheets are completed accurately, as per company guidelines.
• Ensure all relevant parties (including supervisors, QA team, customer teams) are notified of the completion of repair
activity.
• Retain documents for specific period of time, as per company procedure.

Reasons for Repeat Repair
Reasons for Repeat Repair
Customer Education Operation issue Repair skill-up

training
Lack of new feature awareness During SO creation ,CCO not fill All handsets are not update with
the proper information related to latest software after repair.
Customer not know the correct issue as described by customer.
process how to handle mobile and After repair Software IMEI writing
its accessories Latest software is not present in not done
the system at Service Centre.
During service customer not Standard tools are not available.
carry their accessories. Service Centre not send new
joining engineers for training Proper guidelines for Assembly /
Customer not know the software Disassembly is not followed
update process through FOTA. Engineers hired by Service Centre Repair process’s are not followed
are not technically strong by as per given guidelines.
MSC engineer not able to give Repair workshop not ESD safe &
more time to reproduced the issue grounded
due to work load.
 Call closing at backend is not OQC is not proper

correct

Troubleshooting
How To Solve Ringer Fault
What is a Ringer?
 Ringer is an electronic component or part that rings or plays sound.
 It is also known as IHF(Integrated Hands free) Speaker, Buzzer, and Melody etc.
Types of Faults or Problems due to Ringer:

 Ringer not working.
 Less sound from the Ringer.
 Sound coming from Ringer but with interruption.
 Sound not clear.
Solutions:
 Check ringer settings, volume and silent mode. Adjust or change volume as required.
 Disassemble handset then check ringer point and ringer connector.
 Check continuity on speaker If no continuous beep sound then it means that the speaker is faulty,
replaced speaker and check.
 Check Continuity on speaker contact points on PBA, if continuous beep sound comes then it
means that the PBA is shorted (Replace PBA).
 If the problem is not solved then check the track of speaker section.

Troubleshooting
How To Solve Vibrator Fault
What is a Vibrator?
 Vibrator is an electronic component or part that makes the mobile phone vibrate.
 It is also called Motor.
 Vibrator is controlled by Logic IC or Power IC.
Types of Faults or Problems due to Vibrator:

 Vibrator not working during call.
 Vibration is interrupted during call.
 Works intermittently
Solutions:
 Check Vibrator Settings in Mobile Phone. Check if Vibrator is ON or OFF.
 Disassemble handset, then check vibrator pins and connector.
 Check continuity on vibrator contact point. If there is no continuous beep sound the it means that
the vibrator is faulty. Replaced vibrator and check.
 Check Continuity on vibrator contact points which is on PBA, if continuous beep sound comes
then it means PBA shorted (Replace PBA).
 If the problem is not solved then check track of vibrator section.
 Update Software
Troubleshooting
How To Solve Microphone Fault
What is Microphone?
 Microphone is an electronic component or part that helps to transmit sound during phone call.
 It is also called Mic.
 Microphone is controlled by Audio IC.
Types of Faults or Problems due to Microphone:

 No sound.
 Less Sound during phone call.
 Sound with interruption.
 Humming sound during call.
Solutions:
 Clean the Microphone holes.
 Check Microphone settings.
 If all settings are OK then check and clean Microphone pins and Connector.
 Check Microphone rubber
 Check track of Microphone section.
 Update software
 If there is less sound or sound is not clear during phone call then change the Microphone.
Troubleshooting
How To Solve Does Not Switch On Fault
What is ‘Does Not Switch On’?

 Does not switch on means that, the handset is neither vibrating nor displaying anything when
power on switch is pressed.
 It is generally known as DSO.
Types of Faults or Problems due to ‘Does Not Switch On’:

 Handset does not switch on.
 Handset Does not respond when plugged into charging
Solutions:
 Check handset battery physical condition. There should not be any swelling.
 Check the battery voltage. It should be greater than 3.7 volts.
 Check the charging connector, charger and charging cable. It should not be damaged.
 Check shorting of PBA . Put multimeter in continuity mode & touch red and black probe on +ve
and -ve terminal of battery connector respectively. If continuous beep sound comes it means that
the PBA is short.
 Check the power switch (on / off switch) and connectors of PBA.
 Update the software.

Troubleshooting
How To Solve Keypad Fault
What is a Keypad?
 Keypad is an electronic component or part that helps to enter data like phone numbers, alphabets and helps to
operate a mobile phone.
Types of Faults or Problems due to Keypad:

 None of the Keys is Working
 Some Keys are Working.
 Keys need more pressure to work or when pressed a key works continuously.
 One key is pressed and some other key works.
Solutions:
 Check if the Keypad is laminated or not
 Check language and other keypad settings.
 Clean keypad points.
 Clean the keypad tracks using IPA.
 Keep multimeter in buzzer mode and check rows and columns of the keypad. If there is no beep
sound then it that the means keypad is faulty.

Troubleshooting
How To Solve Touch Fault
What is a Touch?
 Touch is an electronic component or a part that helps to operate mobile phone by touching the
screen.
 Touch screen is available in different sizes.
Types of Faults or Problems due to Touch:

 Screen Touch not working.
 Only Half Screen Touch Works.
 One key is pressed and some other key works.
 Touch works intermittently.
 Slow response to the touch
Solutions:
 Check for any lamination or screen guard on display
 Check settings for touch screen.
 Calibrate the touch screen.
 Clean and reconnect the connectors of touch screen
 Check storage space in case of slow response of touch
Troubleshooting
How To Solve Display Fault
What is Display?
 Display is an electronic component or part that helps see activities which are manually performed.
 Display is available in different sizes. Display is controlled by the CPU.
Types of Faults or Problems due to Display:

 Blank Display
 White Display No display or Line on Display
 Handset only vibrates but no display.
 Contrast is not good or visible
 Only Half Display Works.
Solutions:
 Check for any lamination or screen guard on display.
 Update Software.
 Change the display settings.
 Clean and reconnect display connector.
 Check Display Track.
 Change display.

Troubleshooting
Repair Guide: Sleep current Test (Short Battery Life Time)
IF Cable Sleep Current Test

Cable= Anyway
Jig+IF Cable
Power Supply Anyway Jig
DC Cable from Power

Handset
supply to Anyway Jig
1 2 3 4 5
Insert IF cable to the Turn on the Anyway Input *#0*# in dial After the phone enter
Input the power,
phone with network Jig, then the phone will mode, and select sleep mode, check
3.8V to 4.0V.
SIM be turned on. ‘Sleep’ the sleep current.
 Sleep current must be below 5mA. If Sleep current is greater than this it means PBA is faulty.
 The current can be fluctuated because mobile device try to search signal from BTS after every 30 seconds.

Troubleshooting
Repair Guide: Current Measurement Test (No Power/Auto Off)
IF Cable Sleep Current Test

Cable= Anyway
Jig+IF Cable
Power Supply Anyway Jig
DC Cable from Power

Handset
supply to Anyway Jig
1 2 3 4
Insert IF cable to the Turn on the Anyway When handset turns on

Input the power,
phone with network Jig, then the phone will check the current
3.8V to 4.0V.
SIM be turned on.

Troubleshooting
Repair Guide: Rooting of Handset Test
How to Enter Download Mode?

 Press Volume Down Key + Home Key + Power Key and then press Volume Up Key
How to check if it’s rooted in the download mode:

1) Check if “KNOX WARRANTY VOID “ is displayed when in download mode.
- After Galaxy Note3, most Android OS devices have “KNOX WARRANTY VOID” indication.
- If the KNOX WARRANTY VOID bit is ‘0x1’, the device should be classed as a rooted device.

Troubleshooting
Repair Guide: Rooting of Handset Test
How to Enter Download Mode?
Please note: If KNOX WARRANTY VOID is 0x1, the customer can’t use KNOX . To use those features again,
the PBA must be replaced.
2) When KNOX WARRNATY VOID is NOT displayed

- If one of the below 2 items is showing ‘Custom’, it should be classed as a rooted device.
 Always check customers handset for rooting. If handset is rooted it will be out of warranty.
Troubleshooting
Repair Guide: Safe Mode Test
 This will allow the device to start without customer installed applications. It means that it’s possible to confirm
if the 3rd party applications cause some problem to the device or not.
 If the device works normally without any problem in Safe mode, you can confirm the problem is caused by
the 3rd party application, not the device itself.
 To verify it, check the applications that the customer installed. If a particular application is found to be
causing problems or force closing, try clearing its data.
 Simply go into ‘Settings → Applications → Manage Applications’, select the application, and then Clear data
and Clear cache.
 Reboot the device in normal, the error should be removed now.

Troubleshooting
Repair Guide: Safe Mode Test
How to enter in Safe Mode?

Repeatedly press the menu key after power on by pressing the power key. (In case of new models, press
the volume up & down key at the same time.) - The device will start up as normal but with ‘Safe mode’ written in
the bottom left corner of display.

Troubleshooting
Repair Guide: RAM Status Test
How to check RAM status?

 Follow below steps to check RAM status
1 2 3 4 5
Press and hold Drag from right to left Tap on left bottom Tap on end to Active apps may also
home key to close unused apps icon to open task close unused be closed by tapping
manager apps clear memory option
in RAM
 Unused apps should be closed in order to empty RAM space.
 Application which uses online update consume battery.
 Low space of RAM may cause handset to freeze/hang (although it does not hang but takes time to open apps)
which is felt as handset hangs.
Note: Smart Manager application can be used to clear RAM in applicable devices. As of now it is available for
S6, S6 edge, S6 edge+, S5, S4, Note5, Note4 and Note3, and the available devices will be expanded.
Troubleshooting
Repair Guide: Internet Memory Test
How to manage internet memory?

 Follow below steps to manage internet memory
1 2 3
4 5 6
Open Tap on Tap on Tap on Tap on delete Select all

Internet menu key settings Privacy personal data and delete
 While surfing on web, information's are stored in cache memory to browse web page faster
 And these files are stored in RAM.
 Cleaning internet memory will free RAM space.
 Similarly Cookies keeps history of viewed pages and in turns decreases RAM memory.
 Clearing Internet memory can eliminate slowness, freeze & some time hang issue of handset.

Troubleshooting
Repair Guide: Ultra Power Saving Mode
How to save battery from draining fast?

 Follow below steps to save battery life
1 2 3
Quick panel →Ultra Power saving Turn on the Ultra power saving mode
mode by sliding the slider to On.
In ultra power saving mode, the device performs the following:
• Displays colours on the screen as grey tones.

• Restricts the available apps to essential and selected apps only.
• Deactivates the mobile data connection when the screen turns off.
• Deactivates the Wi-Fi and Bluetooth features.

Symptom Based Troubleshooting
Diagnostic Flowchart: No Charging Problem
No Charging
Check Battery Yes Change Battery

(Swelling/ Damage)
No
Yes Change TA/USB
Check TA/USB
No QC Pass
Yes Update Latest software
Check SW version
Update Latest version
No
Yes
Change IF Connector
Check IF connector (follow steps as per next
No slide to change IFC)
Change PBA

Diagnostic Flowchart: Low Battery Performance
- How to use the Safe Mode

Is sleep current normal NO
- Usually, sleep current is normally 1~3mA.
in Safe Mode?
(Sleep current is different by model)
YES - Wi-Fi & Bluetooth, GPS use pattern

YES - Check signal strength (Using debug screen)
Check environmental factor
- Consumption current in call condition. (Comparison
NO with normal device.)
NO
Applied latest S/W ? - Upgrade latest S/W
YES
- What is the RAM?
NO
System status is normal? - How to check RAM status
- Managing Applications
YES
Initialization and OS
reinstallation

Diagnostic Flowchart: Intermittent Power off (Hardware Issue)
Battery discharged? Charge the battery

NO
YES
Check battery terminal? Change the battery terminal
NO
NO Check whether the volume key pressed.
Check in
download mode? Change Volume key and update software
YES
Customers may be mistaken.
CHECK
Check LCD’s condition Blank Display can be considered as NO Power
Check LCD’s condition & LCD Connector’s
condition.
OK
NO
Check Current Consumption Check Interface Connector damage
Check Current Consumption
YES
-Check ‘V batt ‘ voltage on PCB Test
NO
Power on with ANYWAY Jig point.(Refer schematics by each model)
- Check ‘Power on’ button.
YES No problem!!

Diagnostic Flowchart: Intermittent Power off (Software Issue)
Rooted handsets are classed as Out of Warranty.

Check (to check rooting:- Press and hold Volume Down
Is it rooted phone?
Key + Home Key + Power Key and then press
Volume Up Key)
NO
Conduct Full reset
can you enter YES

Upgrade latest S/W.
download mode?
NO
YES
Boot-recovery Process software for boot recovery.
NO Upgrade latest S/W.
It seem to be H/W problem Replace PBA

Diagnostic Flowchart: TSP/LCD Problem
- Self Diagnosis of Touch screen

Reproduce symptoms YES - Self Diagnosis of Display
in Safe Mode. - How to check the Rooting
- How to use the Safe Mode
NO
YES
Check physical damage
Window /TSP or LCD crack
in Display
NO
NO
Applied latest S/W ? - Upgrade latest S/W
YES
- What is the RAM?
NO
System status is normal? - How to check RAM status
- Managing Applications
YES
Initialization and OS
reinstallation

Symptom Identification & Solutions: No Power
Step Check point Result value Defect point
1 Confirm the defect symptom - -
Solved Go to the step 2.1

2 Check with other battery.
Not solved Go to the step 3
Solved Totally discharged battery

2.1 Charge the customer battery during 5min at least.
Not solved Battery
Damaged Battery terminal

3 Check the battery terminal visually.
Normal Go to the step 4
Yes Go to the step 4.1

4 It’s possible to enter the download mode?
No Go to the step 5
Rooted OOW
4.1 Check if it’s rooted.
Normal S/W update
Check the current of PBA only. High Current (Over 1A) Circuit short
5
(Power supply voltage : 3.8 ~ 4.0V)
No current Replace PBA

Symptom Identification & Solutions: No Power
No Power Troubleshooting Video

Symptom Identification & Solutions: Intermittent Power Off

Yes Charge the battery
1 Battery discharged
No Go to Step 2
Yes Clean the battery terminal

Is there any problem to battery
2
terminal No Go to Step 3
No Check whether the volume key pressed.

Can you enter into download
Change Volume key and update software
3 mode?
Yes Go to Step 3
Check Customers may be mistaken.

Blank Display can be considered as NO POWER.
Check LCD’s condition
4 Check LCD’s condition & LCD connector’s condition
ok Go to Step 5
No Check Interface Connector damage.

Check current consumption
5 Consumption current is normal
Yes Go to Step 5
No Check ‘V batt ‘ voltage on PCB Test point.(Refer

The power is turned on schematics by each model) Check ‘Power on’ button.
6
when you use the Anyway jig?
Yes No problem!!

Symptom Identification & Solutions: No battery Charging
Solved Go to the step 2.1

2 Check with other battery.
Solved Totally discharged battery

Charge the customer battery during
2.1
5min at least.
Not solved Battery
Solved Charger/Data cable

3 check charger and data cable
Dust Clean I/F connector
4 Check and clean I/F connector Damage Replace I/F connector
Normal Replace Sub PBA

Symptom Identification & Solutions: Low Battery Performance
How to use the Safe Mode

No Usually, sleep current is normally 1~3mA.
Is the sleep current normal in safe
1 (Sleep current is different by model)
mode
Yes Go to step 2
Wi-Fi & Bluetooth, GPS use pattern
Check signal strength (Using debug screen)
Yes Consumption current in call condition.
2 Check environmental factor
(Comparison with normal device.)
No Go to step 3
No Upgrade latest S/W

3 Applied latest S/W ?
Yes Go to step 4
What is the RAM?
No How to check RAM status
System status is normal?
4 Managing Applications
Yes Go to step 5
5 Initialization and OS reinstallation

Symptom Identification & Solutions: No Battery Charging
Battery Troubleshooting Video

Symptom Identification & Solutions: Low Battery
Charging Troubleshooting Video

Symptom Identification & Solutions: Sound
Step. Check point Result value Defect point
1 Confirm the defect symptom. - -
No sound Go to the next step

2 *#0*# → speaker
Normal S/W or Settings
Broken, dust, corrosion Speaker Contact

3 Check the speaker contact
Normal Go to the next step
Solved Speaker ( REAR Assay )

Replace the speaker module
4
( REAR Assay)
Not solved Check PBA

Speaker Troubleshooting Video

Earpiece Troubleshooting Video

Vibrator Troubleshooting Video

Symptom Identification & Solutions: Network
Abnormal Settings
Check the settings
2
(airplane mode, Mobile networks)
Abnormal Go to the next step

Check the debug screen *#0011#
3
(Compare to normal device)
Normal Network
Broken, dust, corrosion RF parts
Check the RF parts except PBA.

4 (Coaxial cable, Antenna, Shielding condition, Loose fitting Connection
etc..)
Normal Replace PBA

Symptom Identification & Solutions: Network
Step2,3
CHECK SETTINGS
DEBUG SCREEN STATUS

Same value compare to normal device.
For 2G/3G cellular connections, RSSI / RSCP.

RSSI / RSCP Signal Strength
> -70 dBm Excellent RSSI= Received signal strength indicator ;
-70 dBm to -85 dBm Good RSCP= Received signal code power
-86 dBm to -100 dBm Poor

Symptom Identification & Solutions: TSP / LCD
Step Check point Result value Defect point/Action
Self Diagnosis of Touch screen

Self Diagnosis of Display
Yes How to check the Rooting
1 Reproduce symptoms in Safe Mode.
How to use the Safe Mode
No Go to step 2
Yes Window /TSP or LCD crack

Check physical damage
2
in Display No Go to step 3
No Upgrade latest S/W and IMEI

3 Applied latest S/W and IMEI?
Yes Go to step 4
What is the RAM?

No How to check RAM status
System status is normal? Managing Applications
4
Yes Go to step 5
5 Initialization and OS reinstallation

Display Troubleshooting Video

Touch Troubleshooting Video

Symptom Identification & Solutions: Backlight
Backlight Troubleshooting Video

Content
Repair : Tablet (SM-T805)
 Repair Guide
 Electronics Components
 SMD Parts
 Troubleshooting

Electronic Components
Speaker Right 8M Camera 2M Camera IR LED + Light Speaker Left
I/F FPCB, SD
LCD FPCB
Battery
SIM FPC
Home Key FPC

MIC FPCB

SMD Parts TOP side
RF connector SUB Ant. Contact 2M Camera Connector Magnetic Sensor Ant. Contact (for WIFI 1, BT)
SPK R. Connector MAIN Ant. Contact 8M Camera Connector Light Sensor Irled Connector Ant. Contact (for WIFI 2,GPS) Earjack, SPK L,
Volume_Power Key Con.
PMIC 1 LED
BT/WIFI IC
Motor Connector GSM, B1/2/5/8, IF Con.

EMMC OCTA DCDC Audio Codec
LTE 3/20 PAM (11pin → 90pin)
PMIC 2
CP AP Battery Contact JTAG Connector LCD Connector

Transceiver IC

SMD Parts Bottom side
U1107
Grip Sensor

Checklist: Repair Operation
• Obtain hardware & software required( such as components, OS, Applications, testing devices and other
inventory) as per organizational procedures.
• Refer the company (tablet manufacturer) specific technical database to identify root cause of tablet fault and to
determine rectification options.
• Determine the options to rectify the fault and confirm with supervisors, if required.
• Isolate the cause of fault by conducting appropriate hardware/software diagnostic test.
• Ensure rectification of tablet fault within the SLAs.
• Ensure timely escalation of emergency/ unresolved issues according to established procedures.
• Ensure all repairs conform to the quality targets in terms of bounce and repeat repair percentages, first time fix
etc.
• Assess test equipment is appropriately calibrated.
• Make use of standard OEM specified troubleshooting steps.
• Communicate with customer/customer facing teams to understand tablet.

Troubleshooting

Troubleshooting
Power Problem
Under 3.3V Battery
2 Check the Battery voltage
Over 3.4V Go to the next step
Push the Power Button for 8 seconds. Then wait Device make booting sound, vibration, Change OCTA or Octa
3 minutes, check the power-on sound or motor light on touch key FPCB
3
Vibration or light on touch key.
Sound or Vibration is ok? No response Go to the next step
output voltage is not satisfied with

Check the U502 output voltage Change the U502
4 normal condition
(C547 > 1.0V, C557 > 1.0V, C553 > 1.0V)
If not the correct value Go to the next step
Check the Clock OSC400 No Change the OSC400

5
Is that frequency 24Mhz,? Yes Go to the next step
Check the C527, R508 Votage level. No Main chip (UCP300)

6
Is it over 1.5V?? Yes Do boot recovery

Troubleshooting Power Problem
Power Problem
Step4 Step5
C547 > 1V
C557 > 1V
OSC400 24Mhz
C553 > 1V
Step6
R508 > 1.5V

C527 > 1.5V

Troubleshooting
RF (GSM,WCDMA)
Confirm the defect symptom

1
(Make a call, check the debug screen using codes )
- -
Abnormal Settings
Check the settings
2
(airplane mode, Mobile networks)
Broken, dust, corrosion

Main ant, diversity ant
No insert
3 Check the status main ANT & diversity ant
Power on with a power supply

4 - -
(power supply voltage : 3.8V)
Check the status(crack, missing, Corrosion..etc) of Abnormal status

RF components.
RF components. (compared with a good PBA)
5 Transceiver
SUB RX FEMID Normal status CP(Call Processor)
Power Amplifier Module (compared with a good PBA) (UCP301)
Main TxRx FEMID

Troubleshooting RF (GSM,WCDMA)
RF (GSM,WCDMA)
Step2 Step3
Check Main ANTENNA
CHECK SETTINGS
DEBUG SCREEN STATUS

Same value compared with Check Main ANTENNA
CHECK SIM card & normal device. contact
Connector STATUS (TOP side of PCB)

Troubleshooting
RF (GSM,WCDMA)
Check Diversity ANTENNA Step5
Step3
Power Amplifier Module
Check Diversity ANTENNA

contact (TOP side of PCB) Main FEMID
Transceiver
SUB_RX FEMID

Troubleshooting
BT/WIFI
Confirm the defect symptom Turned on Go to the next step

1
(Check the turned on BT/WIFI & connected device) Turned off Turn on
ANT200,ANT201,
Check the Ant contact. Broken, dust, corrosion
2 ANT202,ANT203
(ANT200,ANT201,ANT202,ANT203)
Broken, dust, deviation Rear Case

Check the BT/WIFI Ant.
3
(Rear Case)

4 - -
C244≥3.4V
Check the voltage of C244, TP222, C243, C294 TP222,C243=1.8V Go to the next step
5 C294=1.2V
Notice. It should be measured when the BT/WIFI path
is activated on OVP IC(U203),
If not the correct value
L238,UCP4001
R205 = 37.4Mhz
Check the clock of R205 (Same signal compared with a BT/WIFI IC (U203)
6 good PBA)
Notice. It should be measured when the BT/WIFI path
is activated on If not the correct value OSC200

Troubleshooting
BT/WIFI
Step1 Step2
WIFI 2nd BT/WIFI 1st
Step3
BT/WIFI 1st WIFI 2nd

Troubleshooting
BT/WIFI Step5,6
OSC200 BT/WIFI IC
C294
L238
TP222
C243
OVP IC
C244

Troubleshooting
Speaker Left Problem
Solved Setting error
2 Make a factory reset .
Not solved Go to the next step
Broken, dust, corrosion Speaker connector
3 Check the speaker connector
Solved speaker
4 Replace the speaker module
Activate the speaker path
5 - -
(using codes)
Same signal compared with a good
Check the output signal of speaker amp speaker
PBA
6
Notice. It should be measured when the
speaker path is activated on No signal Go to the next step
Check the output signal of codec Same signal compared with a good
SPK L Amp
PBA
7
speaker path is activated on No signal Audio Codec (U602)

Troubleshooting
Speaker Left Problem
Step6 Step7 L610, L611 Step3 Step4
output signal of speaker amp
HDC600
Speaker connector
C605,C606
output signal of codec
U602
Audio codec

Troubleshooting
Speaker Right Problem
Solved Setting error
2 Make a factory reset .
Broken, dust, corrosion Speaker connector
3 Check the speaker connector (ANT600,ANT601)
Solved speaker
4 Replace the speaker module
5 - -
(using codes)
Check the output signal of codec(C646,C647) Same signal compared with a good
SPK R Amp
PBA
7
Notice. It should be measured when the speaker
path is activated on No signal Audio Codec (U602)

Troubleshooting
Speaker Right Problem
Step3 Step4 Step6 Step7
ANT600,ANT601
Speaker connector
C646,C647
output signal of codec
UCD700
Audio codec

Troubleshooting
Display Problem
Broken, dust, corrosion OCTA connector
2 Check the connection of OCTA FPCB. Insert status (SLC800)
Check the voltage of C817 = 3.3V If not the correct value DCDC(U802)
3 Notice. It should be measured when the display is
activated on C817=3.3V Go to the next step
Check the voltage of C838 = 1.8V If not the correct value PMIC(U502)
4 Notice. It should be measured when the display is
activated on C838=1.8V Go to the next step
Check the voltage of following chips If not the correct value DCDC(U805)
(C842, C843)
5 C842=+5V
Notice. It should be measured when the display is Go to the next step
activated on C843=-5V
Solved OCTA
6 Replace the OCTA
Connect a OCTA and display on with a power
7 - -
supply (power supply voltage : 4.2V)

Troubleshooting
Display Problem
Step3~5 C842
C817 C843
C838 Step2
SLC800
OCTA CONNECTOR

Troubleshooting
Touch Problem

OCTA connector
2 Check the the connection of OCTA FPCB (SLC800) (SLC800)
Check the voltage of following chips If not the correct value PMIC(U502)
(C841, C840)
3 C841 = 3.3V
Notice. It should be measured when the display is Go to the next step
activated on C840 = 1.8V
Solved OCTA
4 Replace the OCTA
Connect a LCD and display on with a power supply
5 - -

Troubleshooting
Touch Problem
Step3 Step2
SLC800
C840
C841
OCTA CONNECTOR

Troubleshooting
Microphone Problem

Dust Clean the hole
2 Check the microphone hole
Wrong insert Re-insert
3 Check the microphone rubber
Check the microphone connector (HEA700) Wrong insert Re-connect

4
and connector of belong FPCB parts Normal Go to the next step
5 - -
(Use codes)
Check the voltage of TP614 2.6V Go to the next step
6
microphone path is activated on If not the correct value Audio codec(U602)
Check the input signal of microphone Same signal compared with a good
(C621) Audio codec(U602)
PBA
7
Notice. It should be measured when the If not the correct value Mic FPCB
microphone path is activated on

Troubleshooting
Microphone problem
Step3 Step4 Step6 Step7
HEA700
C737, C738
IF FPCB Conn.
input signal of microphone
IF_SD card FPCB
SIM card FPCB TP614 U700

out voltage of Mic LDO Mic LDO
U602
Audio codec
MIC FPCB
MIC rubber

Troubleshooting
SIM Card Detection Problem

SIM socket or
2 Check the SIM socket & Connector Connector
3 - -
Check the signal of SIM Voltage.(C714) 1.8V or 3V SIM Socket FPCB
4
Notice. It should be measured when the phone is
started If not the correct value Call Processor (UCP301)

Troubleshooting
SIM Card Detection Problem
Step4
C714
Signal from CP(UCP301)
Opposite side of HEA700
Step 2
SIM SOCKET &

SD CARD SOCKET CONNECTOR

Troubleshooting
GPS/GLONASS
Confirm the defect symptom Turned on Go to the next step

1
(Check the turned on GPS function) Turned off Turn on
ANT202, ANT203,
Check the status ANT200 & ANT201 & SPK LEFT Broken, dust, corrosion
2 WIFI Ant2(Rear Case)
MODULE(GPS ANT. Is in speaker module)
Check soldering status Pad open
3 Check the status F200 & F202
4 - -
Check the voltage of C212 C212 = 1.8V Go to the next step
5
Notice. It should be measured when the GPS path is
activated on If not the correct value AP(UCP4001)
Check the Voltage of C205 & C214 C205 = 1.8V

Go to the next step
C214 = 2.8V
6
activated on If not the correct value PMIC(U502)
Check the clock of C202, OSC201 OSC201 = 19.2MHz

(Same signal compared with a GPS IC (U202)
7 good PBA)
activated on If not the correct value OSC201
Troubleshooting
GPS / GLONASS
Step1
Step2

Troubleshooting
GPS / GLONASS
Step3,4,5,6,7
F200
● C212
● C214
F202
● C205
● C202
OSC201

Standard Unit Process: Material Request
MSC engineer MSC Store Billing Point Remark
1) When parts are not available in engineer bin,
the MSC engineers request materials by
using MR module.
2) In MSC store, Spare Parts Controller
checks the engineer’s request and the
availability of the parts.
#1. Parts available

3) Issue goods and the runner delivers the
parts to the engineer. While issuing the parts,
record them in parts tracking register. After
receiving the parts, the engineer carries on
with the repairs.
#2. Parts not available (PO raised)

3) Spare Parts Controller follows up with parts
team and updates the parts ETD in the call
log. (SVC Tracking staff contacts the
customer and updates.)
#3. Parts not available (PO not raised)

3) Spare Parts Controller raises PO in GSPN.
` 4) When the PO is raised and the delivery
order is created in the system, Billing point
issues the goods to MSC by milk run and
bikers.
5) After receiving the parts, MSC store inspects
the parts and acknowledges in system.

Disassembly Process
Tablet
Tablet Disassembly Video

NOTE:
This is an standard process to Disassemble Tablet. Understand disassembling process of mobile
phone according to its design.

Assembly Process
Tablet
Tablet Assembly Video

NOTE:
This is an standard process to assemble Tablet. Understand assembling process of mobile phone
according to its design.

Troubleshooting
Test effectiveness & close activity
•Confirm effectiveness of the repair process, by utilizing appropriate test equipment as per standard test
processes.
•Ensure that fault has been rectified without any collateral damage to tablet.
•Handover repaired tablet to appropriate authority.
•Ensure completion of administrative jobs like site clearance, return of test equipment.
•Ensure that tablet inventory in hand for repairs is tracked and accounted for appropriately as per company
procedures.
•Test tablet to confirm resolve of the reported fault.

Communication & Professional skills
Optional Skills
Below mentioned optional skills are required for repair engineer:
• How to operate computers and software installed
Explain below process for operating computers & software's:
1. Starting the computer.
2. Opening internet explorer to view ERP software, portals etc.
3. Opening Microsoft excel and doing basic operation such as addition, subtraction, entering data etc.
4. Using Microsoft Word.
5. Using Microsoft Excel.
6. Downloading files.
7. Run software.
8. Accessing email Id’s, reading & writing mails.
9. Searching files or folders in the computer hardware.

Abbreviations
Glossary
Abbreviation Description Abbreviation Description

3G Third Generation CSTN Composite Super Tinned Numeric
3GPP Third Generation Partnership Project DAC Digital to Analog Converter
A2DP Advance Audio Distribution Profile DCS Digital Cellular System
AAC Advance Audio Codec DIXV Digital Video Express
ACK Acknowledgement DRM Digital Right Management
ADC Analog to Digital Converter Enhanced Data Rate For GSM
EDGE
A-GPS Assisted GPS Evolution
AMLCD Active Matrix Liquid Crystal Display EIR Equipment Identity Register
Active Matrix Organic Light Emitting ESD Electro Static Discharge
AMOLED
Diode ESN Electronic Serial Number
AMPS Advanced Mobile Telephony System European Telecommunication Standards
ETSI
AMR Adaptive Multi Rate Institute
APN Access Point Name FDMA Frequency Division Multiple Access
BPP Bluetooth Printing Profile GIF Graphic Interchange Format
BSC Base station Controller GMSK Gaussian Minimum Shift Keying
BSS Base Station Subsystem GPRS General Packet Radio Services
BT Bluetooth GPS Global Positioning System
BTS Base Transceiver station HD High Definition
CDMA Code Division Multiple Access HLR Home Location Register
Complimentary Metal Oxide HSDPA High Speed Downlink Packet Access
CMOS
Semiconductor HSUPA High Speed Uplink Packet Access

Abbreviations
Glossary
HTML Hyper Text Markup Language MS Microsoft
HTTP Hyper Text Transfer Protocol MS Mobile Station
IE Internet Explorer MSC Mobile Switching Center
IM Instant Messenger Mobile Subscriber Integrated
IMAP Internet Message Access Protocol MSISDN
Service Dialing Number
International Mobile equipment MSM Mobile System Modem
IMEI
Identity MTP Media Transfer Protocol
IMSI Equipment Mobile Subscriber Identity MTS Mobile Telephone Service
IRDA Infra Red Data Association
NDC National Destination Code
JPEG Joint Video graphic Expert Group
NMSI National Mobile Subscriber Identity
LCD Liquid Crystal Display
OCTA On Cell TSP AMOLED
MAC Media Access Control
OLED Organic Light Emitting Diode
mAh Milli Ampere Hour
MB Mega Byte OMA Open Mobile Alliance
MCC Mobile Country Code OS Operating System
MIDI Musical Instrument Digital Interface OTA Over The Air
MIN Mobile Identification Number PA Power Amplifier
MMC Multimedia Memory Card PBA Printed Board Assembly
MMF Multi Media Framework PCS Personal Communication system
MMS Multimedia Messaging Services PDA Personal Digital Assistant
MNC Mobile Network Code PNG Portable Network Graphics
MP Mega Pixel POP Post Office Protocol

Abbreviations
Glossary
PSTN Public Switched Telephone Network
USB Universal Serial Bus
PTT Push to Talk
RDS Radio Data Service VGA Video Graphics Array
RF Radio Frequency VHF Very High Frequency
SAR Specific Absorption Rate VLR Visitor Location Register
SD Secure Digital
VOIP Voice Over Internet Protocol
SDHC Secure Digital High Capacity
SIM Subscribe Identity Module WAP Wireless Application Protocol
SMS Short Messaging Service Wideband Division Multiple
WCDMA
SMTP Simple Mail Transfer Protocol Access
SNS Social Networking Site WMA Window Media Audio
SSL Secure Socket Layer
WVGA Wide Video Graphic s Array
SVG Scalable Vector Graphics
TDMA Time Division Multiple Access
TFT Thin Film Transistor
TIFF Tagged Image File Format
UFB Ultra Fine Bright
UHF Ultra High Frequency
UI User Interface
UMTS Universal Mobile Telephone System

Appendix
List of Videos
Sr.No Video Name Page
1 About Samsung 9
2 ESD 67
3 Basic Tool: Tweezers 84
4 Basic Tool: Hot air gun 85
5 How to operate Hot Plate 87
6 Hot to use Mobile dryer 88
7 How to Assign Shortcuts 139
8 How to Customize 139
9 How to Do Web Browsing 139
10 Overview of Camera and Camcorder 139
11 How to Download Apps From Google Play 139
12 How to Enable and Disable My Magazine 139
13 How to Enable Gloves Mode 139
14 How to Enable Magnification Gesture 139
15 How to Enable Power Saving Mode 139
16 How to Enable Quick Connect 139
17 How to Move and Delete File 139
Appendix
List of Videos
18 How to Pair and Download Gear Manger 139
19 How to Save Battery 139
20 How to Transfer Installed Application to Micro SD Card On 139
21 How to Use Finger Print Scanner 139
22 How to Use Floating Toolbox Menu 140
23 How to Use HRM Feature 140
24 How to Use Kids Mode App 140
25 How to Use Private Mode 140
26 How to Use S Health Application 140
27 How to Use Safety Assistance Feature 140
28 Overview of Auto Focus and Selective Focus 140
29 Overview of Changed Key Map And Home Screen Settings 140
30 Overview Of Lock Screen Pattern 140
31 Overview of Messaging Apps 140
32 Physical Inspection Process 140
33 S Voice does not Working 140
34 Slight Noise or Sound When Shaking 140
Appendix
List of Videos

35 Alarm Not Working 140
36 Can Not Activate Multi Window Function 140
37 Different type of sensors 153
38 Basic Phone Disassembly 193
39 Basic Phone Assembly 194
40 Feature Phone Disassembly 195
41 Feature Phone Assembly 196
42 Flagship Phone Disassembly 197
43 Flagship Phone Assembly 198
44 No Power Troubleshooting 266
45 Battery Troubleshooting 270
46 Charging Troubleshooting 271
47 Speaker Troubleshooting 273
48 Earpiece Troubleshooting 274

Appendix
List of Videos

49 Vibrator Troubleshooting 275
50 Display Troubleshooting 279
51 Touch Troubleshooting 280
52 Backlight Troubleshooting 281
53 Tablet Disassembly 312
54 Tablet Assembly 313

Samsung India Electronics Pvt. Ltd.
20th ~ 24th Floor, DLF Two Horizon Center, Sector -43, Golf Course Road,
Gurgaon -122009, Haryana, India
Tel.: 0124-4881234
Visit us at www.samsung.com/in

HHP Samsung ARISE Student Guide (Ver 4)

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Hand Held Phone

T:Theory AV: Audio Video

GSM (Global System

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Troubleshooting Electronics Components, SMD

15 Abbreviation Glossary Full Form of relevant content 316-318

Detail list of videos used in Content

About Samsung Video

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Becoming a Global Force

Advancing the Digital Frontier

Pioneering the Digital Age

Fortune Global Top Company, Samsung

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Samsung Electronics in India

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Samsung Electronics in India

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On the Basis of Human Resources & Technologies

Create the Best Products and Services

And Contribute to Society

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Spare Parts Repair Operation Service Admin

Spare Parts Warranty

•Make use of the communication channels to escalate unresolved problems.

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You are advised to clearly communicate relevant information to supervisors.

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Types of documentation in organization:

1. Please fill up record sheets clearly, concisely and accurately.

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What is Ohm's Law?

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ii. V = I x R (Voltage = Current multiplied by Resistance)

iii. R = V / I (Resistance = Voltage divided by Current)

iv. I = V / R (Current = Voltage Divided by Resistance)

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 Components in a series circuit share the same current

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 Components in a parallel circuit share the same voltage

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Component Function of Component Circuit Symbol

Resistor restricts the flow of current. For example the resistor

This type of variable resistor with 3 contacts (a potentiometer)

A capacitor stores electric charge. A capacitor is used with a

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Component Function of Component Circuit Symbol

A capacitor stores electric charge. This type must be

This type of variable capacitor (a trimmer) is operated with a

Light Emitting Diode

A special diode which is used to maintain a fixed voltage

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Component Function of Component Circuit Symbol

A transistor amplifies current. It can be used with other

A transistor amplifies current. It can be used with other