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Internship Report

on
“Kumari Bank Limited”,
Hetauda Branch
REJISH SHRESTHA
EXAM ROLLNO.773/15
TU Reg No.7-2-0242-0877-2015
Makwanpur Multiple Campus,
Hetauda
INTRODUCTION OF ORGANIZATION

• Kumari bank limited, came into


existence as the 15th commercial
bank of Nepal
• Established on April 3,2001
• Established for providing
competitive and modern
banking services in Nepalese
Financial market
• First bank to provide SMS
banking and Internet Banking.
• It has 107 branches out of which
26 are inside kathmandu Valley
• It has 93 ATM. 46 are inside
valley and 47 outside valley
KBL holds a vision to be the preferred financial partner
to customers, a center of career growth to employees,
and to maximize our shareholder's value, while
contributing to nations's financial sector and to its
economic welfare.

KBL seeks to deliver innovative products and services to


customers, use these innovative products to achieve
financial inclusions, and do so by exemplifying good
corporate governance ,proactive risk management
practices,and superior corporate social responsibility.
Facilities of Kumari Bank Limited
 Saving acccount
 Loan Products
 Safe deposit Locker
 Kumari remit
 Kumari smart
mobile banking
 Internet Banking
Saving Account
 Nagarik Bachat Khata  Twinkle Star Savings
 Kumari Swastha Jeevan  Subha Laxmi Savings
Bachat Khata  50 Plus Savings
 Kumari Salary Saving  Sabaiko Bachat Khata
Account  Kumari Youth Saving
 Kumari Big Savings Khata Account
 Kumari Smart Bachat  Pariwar Bachat Khata
Khata
 Kumari Savings
Loan product
Corporate Loans Personal Loan
 Term Loans  Home loan
 Short-Term loans  Educational Loan
 Hire Purchase  Vehicle Loan
 Bills Discounting/Purchase
Safe deposit locker
• helps to store items
like important papers
like insurance policies,
family records, birth
certificates, deeds,
titles, leases, contracts,
bonds and certificates
of deposit, jewels etc.
Kumari remit
• Paying at more than
8000+ locations across
Nepal
• Majority of our paying
partners are
Commercial banks and
Financial Institutions.
Kumari smart mobile banking
 latest offering of
Kumari Bank Ltd.
Exclusively for Kumari
Bank customer.
 will have access to and
carry out banking
activities in their bank
accounts with the help
of their mobile phone
Internet banking
 electronic payment system that
enables customers of a bank or
other financial institutions to
conduct a range of financial
transactions through the financial
institution's website.
 part of the core banking system
operated by a bank
Activities performed in the
organization
 Customer Service
Department
 Account Opening
 Account Closing
 Cheque Issuance
 ATM Card Handling
 Statement Printing
 Balance Enquiry
Handling
 Customer Query
Handling
Problem Identified
• Understaffed
• Lack of adequate follow
ups
• Technical problems in
the ATM machines
• Delay in CSD operation
due to Remmitance
Lessons Learnt
 Punctuality and Timelines
 Communication in
professional capacity
 Knowledge based learning
 Teamwork skills
 Computer & technical
skills
 Interpersonal skills
 Self-confidence