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Applying Career

Development Theory to
Counseling, 6e
by Richard Sharf
Power Point Slides

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Slide 1 for Chapter 1

DEFINITIONS
Career – Individuals’ work and leisure that
takes place over their life span

Career Choice – Decisions made during one’s


life about work or related activities

Jobs – Positions requiring certain skills within


an organization

Occupations – Similar jobs found in many


organizations

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Slide 2 for Chapter 1

CAREER AND PERSONAL


COUNSELING
Career counseling includes personal issues

Personal counseling includes career issues



Goals may be explicit or implicit

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Slide 3 for Chapter 1

THEORY DEVELOPMENT

Theories must be:

Explicit about rules and terms

Precise about predictions and limitations

Tested through research

Consistent and clear

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Slide 4 for Chapter 1

CAREER DEVELOPMENT THEORY

To use career development theories, counselors should consider:

Their client populations

Their theory of personality and counseling

The theory’s ease of use in counseling sessions

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Slide 5 for Chapter 1

A VIEW OF PSYCHOLOGY AS A SCIENCE (DAWIS)

Person Environment

(Person - Environment Fit)

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Slide 6 for Chapter 1

CAREER COUNSELING SKILLS

Helping skills

Knowledge of tests

Knowledge of occupational Information

Knowledge of career development theory

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Slide 7 for Chapter 1

HELPING SKILLS USED IN CAREER


COUNSELING
Attending Continuation responses

Questioning Giving information not opinion

Reinforcement
Restating
Family background exploration
Reflecting content
Test and inventory
interpretation
Reflecting feelings

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Slide 8 for Chapter 1

CAREER COUNSELING SKILLS:


KNOWLEDGE OF ASSESSMENT INSTRUMENTS
Norms – Scores that are typical of a population –
usually presented in percentiles

Reliability – Dependable and consistent; scores taken


on two forms of a test should be similar

Validity – The test measures what it is supposed to


measure
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Slide 9 for Chapter 1

TYPES OF VALIDITY

Content – Do the items measure the content that they are


supposed to measure

Concurrent – Compare the measure to a specific criterion

Predictive – Predicts a criterion in the future

Construct – Scales should relate to terms or variables


that are similar
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Slide 10 for Chapter 1

OCCUPATIONAL INFORMATION

Common Sources:
Occupational Outlook Handbook
Encyclopedia of Careers and Vocational Guidance

Occtalk – Talk about occupations


Psychtalk – Talk about self

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Slide 11 for Chapter 1

CAREER COUNSELING SKILLS:


KNOWLEDGE OF OCCUPATIONAL INFORMATION

Knowledge of work

Knowledge of occupational classification systems

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Slide 12 for Chapter 1

GOALS OF CAREER COUNSELING

EXPLICIT – Counselor and client agree on goals

Implicit – Assumptions about goals made by the counselor

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Slide 13 for Chapter 1

TWO TYPES OF THEORIES


Longitudinal
Age
Life Span Theories
Relational Theories

Cross sectional
Trait and Factor Decision-Making Social Learning Social Cognitive

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Slide 14 for Chapter 1

ETHICAL PRINCIPLES

Autonomy – Respect that clients make their own decisions

Nonmalficence – Do no harm

Beneficence – Help clients by promoting health and well-being

Justice – Fairness in dealing with clients and other


professionals

Fidelity – Honoring commitments to clients, colleagues, and


students
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Slide 1 for Chapter 2

TRAIT AND FACTOR THEORY


Step 1:
Gaining self-understanding
Step 2:
Obtaining knowledge about the world of work
Step 3:
Integrating information about self (Step 1)
and the world of work (Step 2)

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Slide 2 for Chapter 2 GAINING SELF-UNDERSTANDING

Step 1:
Aptitudes Interests

Scholastic Assessment Tests Kuder Career Search

ACT Tests Strong Interest Inventory

Differential Aptitude Tests California Occupational


Preference Survey
General Aptitude Test Battery
Values
Armed Services Vocational Aptitude
Test Study of Values

Achievement Super’s Work Values – revised

Specific Occupations Personality

California Psychological
Inventory

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Slide 3 for Chapter 2

OBTAINING KNOWLEDGE ABOUT THE WORLD OF


WORK
Step 2:
Types of Occupational Information
Description
Qualification
Education
Working conditions
Salary
Employment outlook
Advancement
Similar careers
Information for women and minorities
Brief examples
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Slide 4 for Chapter 2

CLASSIFICATION SYSTEMS
Step 2:

Dictionary of Occupational Titles (DOT)

Occupational Information Network (O*NET)

Standard Occupational Classification Manual (SOC)

Enhanced Guide for Occupational Exploration (GOE)

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Slide 5 for Chapter 2

INTEGRATING INFORMATION ABOUT


SELF AND THE WORLD OF WORK
Step 3:
Compare test and occupational information

Compare interview and occupational information

Computer programs (such as SIGI3 and DISCOVER) include all


three steps
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Slide 6 for Chapter 2

TRAIT AND FACTOR DIFFERENCES

Gender Cultural Groups


1.
Self Assessment
Aptitudes
(math)
Interests
(social, artistic,
working with hands)
Values

Personality
(Confidence)

2.
Occupational Information
(Bias)
(Access)

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Slide 1 for Chapter 3

NON PSYCHOLOGICAL PERSPECTIVES ON


CAREER DEVELOPMENT

Sociological – Study social organizations rather than


individuals. Studies patterns of customs and
interactions of occupations and other institutions

Economic – Studies the production, distribution, and


consumption of goods and services. Examines
unemployment and pay.
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Slide 2 for Chapter 3

INEQUITIES IN THE LABOR MARKET


Youth (unemployment and underemployment)
Status Attainment Theory (advantages due to
family status)
The Structure of the Labor Market (limited advancement)
Discrimination
- Women
- Culturally diverse populations

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Slide 3 for Chapter 3

FACTORS CONTRIBUTING TO AN INEQUITABLE


LABOR MARKET
Increased demand for low- Lack of loyalty by
paying personal employers
service occupations Racial discrimination
Great separation between Gender discrimination
executive and
Psychiatric hospitalization
labor salaries
Media very accessible
Limited access to
occupational information Supply and demand is fickle
Rapid technological change Illegal economy - Drugs,
theft

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Slide 4 for Chapter 3

YOUTH EMPLOYMENT
Part-time work
Quality of work
Quantity of hours worked
Underemployment
Discrimination against young workers,
especially culturally diverse populations

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Slide 5 for Chapter 3

SOCIOLOGICAL PERSPECTIVES ON COUNSELING


YOUTH
What are attitudes toward work, toward
employers and co-workers?
Examine actual work demands
What are expectations about work: money?
to explore interests? advancement?
What are advantages and disadvantages of
part-time and full time work?

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Slide 6 for Chapter 3

EFFECT OF THE WORK ON


THE INDIVIDUAL
Work Environment Person
Tedious
Repetitive
Intellect not required

Work Environment (Substantive Complexity) Person


Challenging
Exciting
Intellectually stimulating
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Slide 7 for Chapter 3

HUMAN CAPITAL THEORY

Invest in the individual’s abilities, interests, and values . . .


Education + Training + Work + Other = $
(Relocation, benefits)

(Modified Human Capital Theory)


Education + Training + Work + Other = Satisfaction
(Relocation, benefits)

Assumption: All have equal access to the labor market


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Slide 8 of Chapter 3

THE STRUCTURE OF THE LABOR MARKET

Primary (core)
Advanced technology, high skills, much training, high wages, job
stability, advancement

Secondary (peripheral)
Low skill, little training, low wages, high turnover, little
advancement
Difficult to move to primary sector

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Slide 9 for Chapter 3

WOMEN AND DISCRIMINATION IN THE


WORKPLACE
Similar unemployment rates to men, but move in and out of the
work force more frequently than men

Women’s jobs pay less than men’s

Women’s jobs have less prestige than men’s

Gender segregation- difference in distribution of men and women


in various occupations

Men entering more jobs in the service sector previously held by


women
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Slide 10 for Chapter 3

CULTURALLY DIVERSE INDIVIDUALS AND


DISCRIMINATION IN THE WORK PLACE

Unemployment rate for African American and Latinos is greater


than the rates for Asians and Caucasians
Relatively few Latinos and African Americans in high skill jobs
African American men have higher unemployment rates because
of fewer opportunities for less educated workers
When African Americans and Caucasians have similar resumés,
African American men, at all education levels, experience
discrimination
African Americans are involuntary minorities who have different
attitudes towards work than voluntary minorities (Ogbu)
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Slide 1 for Chapter 4

WORK ADJUSTMENT THEORY


Step 1:

Gaining self-understanding

Abilities - Encompass aptitudes (predicted skills) and acquired skills

General Aptitude Test Battery


General learning Verbal ability
Numerical ability Spatial ability
Form perception Clerical ability
Eye-hand coordination Finger dexterity
Manual dexterity

Interests - Derived from values and abilities

Values - Represent a group of needs, measured by the Minnesota


Importance Questionnaire
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Slide 2 for Chapter 4

WORK ADJUSTMENT THEORY:


VALUES AND NEEDS
Achievement Status Safety
Ability utilization Advancement Company policies
Achievement Recognition and practices
Authority Supervision -
Social Status human relations
Supervision -
technical

Comfort Altruism Autonomy


Activity Co-workers Creativity
Independence Moral values Responsibility
Variety Social Services
Compensation
Security
Working Conditions
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Slide 3 for Chapter 4

PERSONALITY STYLES
(How Abilities and Values Interact with a Work Situation)
Celerity – Speed in doing task
Pace – Effort spent in working
Rhythm – Pattern of one’s pace or effort
Endurance – How likely one is to stay working on a task

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Slide 4 for Chapter 4

WORK ADJUSTMENT THEORY


Step 2:
Obtaining Knowledge about the World of Work

Ability Patterns - Abilities that are important to an occupation as determined


by job analysts and GATB scores.

Verbal ability Form perception Finger dexterity


Numerical ability Clerical ability Manual dexterity
Spatial ability Eye-hand coordination

Value Patterns - values that are reinforced by an occupation as determined by


patterns of responses to the Minnesota Job Description Questionnaire.

Achievement Status Safety

Comfort Altruism Autonomy


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Slide 5 for Chapter 4

WORK ADJUSTMENT THEORY


Step 3:
Integrating Information about Self and the World of Work

The Minnesota Occupational Classification System matches

Abilities
General Aptitude Test Battery Ability Pattern

Values
Minnesota Importance Questionnaire Values Pattern

Personality
The following factors describe a person’s adjustment to an occupation:
flexibility, activeness, reactiveness, and perseverance.

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Slide 6 for Chapter 4

QUALITIES DESCRIBING FIT BETWEEN


ABILITIES, VALUES, AND WORK
Flexibility – Ability to tolerate unpleasant or difficult aspects
of a job
Activeness – Trying to change one’s environment
Reactiveness – Changing oneself in a work environment
Perseverance – How long one can tolerate bad conditions
before changing jobs

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Slide 7 for Chapter 4

ADAPTIVE PERFORMANCE
(Satisfaction and Well Being While Dealing with Change)

Proactive behavior
Reactive behavior
Tolerant behavior
(Griffin & Hesketh, 2005)

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Slide 8 for Chapter 4

WORK ADJUSTMENT THEORY


ASSESSMENT INSTRUMENTS
Minnesota Importance Questionnaire

Minnesota Job Description Questionnaire

Minnesota Satisfaction Questionnaire

Minnesota Satisfactoriness Scales

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Slide 9 for Chapter 4
SATISFACTION GRID FOR WORK
ADJUSTMENT THEORY
Plot your own grid using values from the MIQ for your current or another job.
SATISFACTION

Low Moderate High

I
M Low
Low
P
O
R
T Moderate
A
N
C
E
High

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From Thompson and Blain (1992). 41
Slide 1 for Chapter 5
HOLLAND’S THEORY OF TYPES
Step 1
Gaining Self - Understanding
Assess a person’s ability, interests, values, and
personality by examining six types.

Realistic Investigative

Conventional
Artistic

Enterprising Social

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Slide 2 for Chapter 5 HOLLAND’S THEORY OF TYPES
Step 2
Obtaining Knowledge about the World of Work
Holland’s six categories provide a means for classifying and learning about
occupations (the environment).

Realistic Investigative

Conventional Artistic

Enterprising Social
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Slide 3 for Chapter 5
HOLLAND’S THEORY OF TYPES
Step 3
Integrating Information about Self and the World of Work
Person Environment
R I R I

Environment

C A C A

E S E S

Use the information about self and environment to


facilitate a match between the two.

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HOLLAND’S THEORY OF TYPES
Slide 4 for Chapter 5

Example of High and Low Congruence

High Congruence

Person Environment
High

Low
S I A E C R S I A C E R

Person Low Congruence Environment


High

Low

I S A C R E R C A S I E
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Slide 5 for Chapter 5 HOLLAND’S THEORY OF TYPES
Example of High and Low Differentiation

High Differentiation

High

Low
E S C I A R
Low Differentiation

High

Low
E S C I A R
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HOLLAND’S THEORY OF TYPES
Slide 6 for Chapter 5
Consistency

Identify the Holland types that are consistent with


each other and inconsistent with each other.

Realistic Investigative

Conventional Artistic

Enterprising Social

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HOLLAND’S THEORY OF TYPES
Slide 7 for Chapter 5
Identity

Clear Diffuse

Stable Unstable

Articulate career plans Unable to state career plans

Contingency plans No contingency plans

Knowledge of self Little knowledge of self

Knowledge of work Little knowledge of work

Job search strategies Few job search strategies


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Slide 8 for Chapter 5

RESEARCH ON HOLLAND’S CONCEPTS

Congruence
Holland’s types and other constructs
Consistency
Vocational identity

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Slide 9 for Chapter 4

HOLLAND’S THEORY OF TYPES


Men Women Cultural Groups
Congruence

Differentiation

Distribution
of Types

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Slide 10 for Chapter 5

HOLLAND’S THEORY
OCCUPATIONAL INFORMATION

The Occupation Finder

The Education Finder

The Dictionary of Holland Occupational Codes

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Slide 11 for Chapter 5

HOLLAND’S THEORY
ASSESSMENT INSTRUMENTS

Vocational Preference Inventory


Self-Directed Search
Career Attitudes and Strategies Inventory
Position Classification Inventory
Environmental Identity Scale
My Vocational Situation

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Slide 1 for Chapter 6 MYERS-BRIGGS TYPE THEORY
Step 1: Gaining Self-Understanding
Aptitudes
(Scholastic Assessment Test)
(ACT Tests)
(Differential Aptitude Tests)
(General Aptitude Test Battery)
(Armed Services Vocational Aptitude Test
Battery)
Achievement
(Specific Occupations)
Interests
(Kuder Career Search)
(Strong Interest Inventory)
(California Occupational Preference Survey)
Values
(Study of Values)
(Values Scale)
Personality
MYERS-BRIGGS TYPE INDICATOR
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Slide 2 for Chapter 6

MYERS-BRIGGS TYPE THEORY


PREFERENCE PATTERNS
Perceiving Judging
(Perceive an idea) (make a decision about an idea)

Sensing Thinking
(Taking information in (Analyzing and being objective)
through hearing and seeing)

Intuition Feeling
(Indirect, adds ideas (Subjective reaction, may be
to perceptions) related to one’s values)
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Slide 3 of Chapter 6

MYERS-BRIGGS TYPE THEORY


FOUR LETTER CODE
Way of Viewing Preferred
the World Perceiving Judging Mode

Extravert Sensing Thinking Judging


(Take action and
deal with people
and objects)

Introvert Intuition Feeling Perceiving


(Inner world,
enjoy contemplating)
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Slide 4 for Chapter 6

MYERS-BRIGGS TYPE PREFERENCES


AND WORK SITUATIONS

Describe work situations or activities that fit each preference type.

Extraversion Introversion

Sensing Intuition

Thinking Feeling

Judging Perceiving
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Slide 5 for Chapter 6

MYERS-BRIGGS TYPE THEORY


The 16 Myers- Briggs Types

ISTJ ISFJ INFJ INTJ

ISTP ISFP INFP INTP

ESTP ESFP ENFP ENTP

ESTJ ESFJ ENFJ ENTJ

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Slide 6 for Chapter 6

MYERS-BRIGGS TYPE THEORY

Falsification of type (Environmental influences can


cause individuals not to
behave like their true type)

Women

Culturally diverse populations


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Slide 1 of Chapter 7

SUPER’S MODEL OF THE


CAREER DEVELOPMENT OF CHILDREN
Curiosity - A basic need

Exploration - Home, school, everywhere

Information - Piaget, Erikson

Key figures - Parents, teachers, public figures

Internal versus external control - Self-control

Development of interests - Fantasies interact with information

Time perspective - Now versus later

Self concept and planfulness - Sense of self


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Slide 2 for Chapter 7

PIAGET’S PERIODS OF COGNITIVE


DEVELOPMENT
Sensorimotor (0 to 2) – Infants attend to and respond to objects
and events around them

Preoperational (2 to 7) – Difficulty telling fantasy from reality

Concrete operational (7 to 11) – Think in concrete terms; things


must exist
Formal operational (12 on) – Think abstractly

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Slide 3 for Chapter 7

IMAGE NORMS
Perceptions of occupational stereotyping
One’s physical self image
Organizational images

(Giannantonio & Hurley-Hanson, 2006)

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Slide 4 for Chapter 7

HOWARD AND WALSH’S


LEVELS OF VOCATIONAL REASONING

Level 1 – Pure Association – (age 4) Can give attributes of a job, but


little else
Level 2 – Magical Thinking – Little knowledge about how work is
done or how to enter a profession
Level 3 – External Activities – Choice based on activities, children
participate in activities

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Slide 5 for Chapter 7

CONCERNS OF ELEMENTARY SCHOOL


CHILDREN
Career development concerns are one type of problem
that children encounter at school, others include:

Developmental issues Family member’s


Learning problems substance abuse
Neurological problems Moving to a new
Medical issues location
Hunger Bullying
Unsafe environment Isolation
Anger
Delaying satisfaction

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Slide 6 for Chapter 7

GOTTFREDSON’S CAREER DEVELOPMENT


THEORY
BASIC CONCEPTS
Self-creation theory – How individuals create themselves and
interact with environmental factors such as
gender and prestige

Circumscription – Various factors limit career choices at


different ages

Compromise – How an individual modifies choices based on


factors such as competitive jobs and insufficient
training
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Slide 7 for Chapter 7

GOTTFREDSON’S SELF-CREATION THEORY

Internal compass – Based on genetic features and


experiences; guides individuals as
they make choices

Cognitive map of occupations


Compatible – Fits view of oneself
Accessible – Occupations one is likely to
pursue

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Slide 8 for Chapter 7

BLOOM’S TAXONOMY

1. Remember – Learn facts


2. Understand – Identify similarities and differences
3. Apply – Make inferences and decisions
4. Analyze – Weigh advantages and disadvantages
5. Evaluate – Make judgments about best decision
6. Create – Make a plan to reach a goal

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Slide 9 for Chapter 7

SELF- CREATION OVERVIEW

Interaction of biological and environmental factors


Impact of parents on intellectual ability
Vocational interests affected by interaction of biological and
environmental factors
Nonshared events – Unique, important impact on choices
Genes-Drives-Experience Theory – Role of biological factors
on our development
Internal genetic compass as guide to development
Self-concept – Our continuing developmental view of
ourselves

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Slide 10 for Chapter 7

GOTTFREDSON’S VIEW OF FACTORS AFFECTING


CAREER DEVELOPMENT

Circumscription – Ideas about gender and prestige influence and


limit career choices.

Compromise – Career choices are modified due to


environmental and other factors. Individuals give
up interests, prestige, and sex type when
compromising.
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Slide 11 for Chapter 7

GOTTFREDSON’S VIEW OF FACTORS THAT


LIMIT OR CIRCUMSCRIBE VOCATIONAL
CHOICE

Four Stages of Cognitive Development


1. Orientation to size and power – 3 to 5
2. Orientation to gender roles –6 to 8
3. Influence of social class – 9 to 13
4. Introspection and perceptiveness –14 on

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Slide 12 for Chapter 7

FACTORS AFFECTING THE PROCESS OF


COMPROMISE
1. Not knowing enough about how to enter an occupation or
get educational information
2. Not knowing how behavior of individuals affects their
access to occupational or educational information
3. Need to know which factors young people are most and
least willing to give up when they can’t get their first choice

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Slide 13 for Chapter 7

SCHOOL-TO-WORK IN THE CLASSROOM

Films Listing interests, abilities,


and occupational
descriptions
Oral reports

Classroom visits
Interest centers in the
classroom
Field trips

Skits
Day on the job

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Slide 1 for Chapter 8

SUPER’S STAGES OF ADOLESCENT CAREER


DEVELOPMENT
Development of capacities – Range from 11 to 14
Development of values – Different values may
emerge at different times

Transition to the crystallizing substage

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Slide 2 for Chapter 8

HOWARD AND WALSH’S


LEVELS OF VOCATIONAL REASONING
Level 4 – Internal Processes and Capacities – (about 11)
children become aware of tasks that they have
difficulty with and tasks which they succeed in
Level 5 – Interaction– (about 14) adolescents place
different values on occupations
Level 6 – Systemic Interaction – Adolescents are able to
make complex decisions and assess interests
abilities, and values

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Slide 3 for Chapter 8

SUPER’S CAREER MATURITY


Five Major Components

1. Orientation to vocational choice, using occupational


information
2. Information about planning an occupation
3. Consistency of vocational preference
4. Crystallization of traits
5. The wisdom of vocational preference

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Slide 4 for Chapter 8

SUPER’S CAREER MATURITY


(Career Orientation)
Career Development Attitudes
Career Planning – How a student feels about information-
seeking activities, work, and career planning
Career Exploration – Willingness to look for information, how
much information student has acquired
Career Development Knowledge and Skill
Decision Making – Ability to make career plans with
knowledge and thought
World-of-Work Information – Knowledge of tasks and some
occupations, and job application process
Knowledge of Preferred Occupational Group – Choose from 20
groups
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Slide 5 for Chapter 8

MARCIA’S (1989) MODIFICATION OF


ERIKSON’S THEORY
(Developed by Vondracek)
1. Diffusion – Few clear ideas about wants, not concerned
about future
2. Moratorium – Time taken to explore options and directions
3. Foreclosure – Making a choice without exploring options
4. Achievement – Knowing what one wants and making
plans
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Slide 6 for Chapter 8

OCCUPATIONAL INFORMATION IN ADOLESCENCE

Psychtalk – Statements about characteristics about


self
Occtalk – Statements about occupations

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Slide 1 for Chapter 9

SALIENCE OF LIFE ROLES


Studying Working Community Leisure Home and
Indicators Service Activities Family

Participation

Commitment

Knowledge

Value
Expectations

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Slide 2 for Chapter 9

VALUES AND ROLE SALIENCE


Value Expectations Roles
Ability utilization Studying
Achievement Working
Aesthetics Community service
Altruism Home and family
Autonomy Leisure activities
Creativity
Economic rewards
Lifestyle
Physical activity
Prestige
Risk
Social interaction
Variety
Working conditions
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Slide 3 for Chapter 9 COMPARISON OF VALUES
(Slide A)

Work Adjustment

Values Needs Super’s Values

Achievement Ability utilization Ability utilization


Achievement
Achievement
Comfort Activity
Independence Aesthetics
Variety
Compensation Altruism
Security
Working Conditions Autonomy

Status Advancement Creativity


Recognition
Authority Economic rewards
Social status
Lifestyle
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Slide 4 for Chapter 9
COMPARISON OF
VALUES
(Slide B)
Values Needs Super’s Values
(Work Adjustment)
Altruism Co-workers
Moral values Physical activity
Social service
Prestige
Safety Company policies
and practice Risk
Supervision - human
relations Social interaction
Supervision - technical
Variety
Autonomy Creativity
Responsibility Working
conditions
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Slide 5 for Chapter 9

SUPER’S ADULT LIFE STAGES


(Slide A)

Exploration (15 to 25)


Crystallizing – Clarification
Specifying – (early 20s) Articulate preferences
Implementing – Plans to get a job

Establishment (25 to 45)


Stabilizing – Settling into a job
Consolidating – Show competence
Advancing – More responsibility and pay
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Slide 6 for Chapter 9

ARNETT’S EMERGING ADULTHOOD STAGES

(Slide B) (Ages about 20 – 30)

Age of identity – Making important choices about love and


work

Age of instability – Changing jobs and trying out new work

Self-focused age – Few responsibilities to self and others

Age of feeling in-between – Feel in-between adolescence and


adulthood

Age of possibilities – Belief that things will get better


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Slide 7 for Chapter 9 SUPER’S ADULT STAGES
(Slide C)
Maintenance (45 to 65)

Holding – Adapt to changes in position


Updating – New learning
Innovating – Contributing to your field

Disengagement

Decelerating – Decreasing responsibilities


Retirement planning – Financial and other
activities
Retirement living – Change in activities

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SUPER’S LIFE STAGES FOR MEN AND WOMEN
Slide 8 for Chapter 9 AND BARDWICK’S VIEWS

All people Women


(Super) (Bardwick, 1988)

Establishment
Stabilizing Concern about child
Consolidating raising and
Advancing dependence

Maintenance
Holding Development of
Updating autonomy and
Advancing independence

Disengagement
Retirement Decelerating independence due to
planning husband’s retirement
Retirement or death
living
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Slide 9 for Chapter 9

MULTICULTURAL VALUES OF ADULTS

Eurocentrism Africentrism

Independence Interdependence

Autonomy Communalism

Competitiveness Concern about others


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Slide 10 for Chapter 9

INTEGRATING SUPER’S LIFE SPAN THEORY AND


ATKINSON, MORTEN, AND SUE’S MINORITY IDENTITY
DEVELOPMENT MODEL
Super’s Stage Identity Development Issues

Exploration Attitudes towards self and others

Maintenance stage Conflict with organizational values

Disengagement Feelings of isolation or valuelessness


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Slide 11 for Chapter 9

ATKINSON, MORTEN, AND SUE’S IDENTITY


DEVELOPMENT MODEL

Conformity – Prefer majority culture


Dissonance – Encounter conflict and confusion between
values of own culture and majority
Resistance and Immersion – Reject dominant culture
totally, accept minority culture
Introspection – Question total acceptance of minority
culture
Synergetic Articulation and Awareness – Incorporate
cultural values of dominant group and other
minorities

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Slide 1 for Chapter 10
TRANSITIONS AND CRISES

Types of Transitions
(Schlossberg, 1984) Categories of Transitions

Anticipated Non-normative events

Unanticipated Normative role


transitions

Chronic hassles
Persistent
occupational problems
Non-events

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Slide 2 for Chapter 10

SCHLOSSBERG’S 4 Ss
Focuses on transition to retirement
Situation – Is the transition positive or negative, voluntary or
involuntary, does it come at a good time?
Self – Characteristics of the individual such as age, culture,
and health
Support – Help or lack of it from others
Strategies – Ways to cope with change

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Slide 3 for Chapter 10

TYPES OF CAREERS
(Hall and Colleagues)
Kaleidoscope – Many daily decisions that impact one's
career
Boundaryless – Many transitions, such as job
rotations, transfers, changes in work
tasks
Protean – Attitudes of self-directedness and choices
made based on one’s values
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Slide 4 for Chapter 10

CAREER TRANSITIONS INVENTORY


Readiness – Motivation to make a change

Confidence – One’s sense of self-efficacy to make a


successful change

Control – Ability to make one’s own decisions

Perceived Support – Amount of support felt from


others

Decision Independence – Decision based on one’s


own needs or those of others
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Slide 5 for Chapter 10

HOPSON AND ADAMS MODEL OF


ADULT TRANSITIONS

Immobilization – Shock, elation, or despair


Minimization – Make changes appear smaller
Self-Doubt – Concern about one’s ability
Letting Go – Separating from fears and anger
Testing Out – Energy to try new alternatives
Search for Meaning – Understanding feelings about self
and others
Internalization – Changing values and lifestyle

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Slide 6 for Chapter 10

CAREER CRISES AFFECTING WOMEN

Leaving and re-entering the work force

Sexual harassment

Discrimination

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Slide 7 for Chapter 10

TILL’S FIVE LEVELS OF SEXUAL HARASSMENT


1. Gender Harassment
2. Seductive Behavior
3. Sexual Bribery
4. Sexual Coercion
5. Sexual Assault

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Slide 8 for Chapter 10

REACTIONS TO SEXUAL HARASSMENT


(Gutek & Koss, 1993)

Confusion/Self-Blame – Individual assumes


responsibility
Fear/Anxiety – Fear for career and safety
Depression/Anger – Realization that one is not
responsible, may become more angry
Disillusionment – Harassment charges take a long
time and may have unsuccessful
outcomes
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Slide 9 for Chapter 10

CAREER CRISES AFFECTING CULTURALLY


DIVERSE POPULATIONS

Discrimination
Abusive or insulting language
Poor pay or small raises
Lack of advancement
Double jeopardy – Being a female and a member of a
minority group

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Slide 1 for Chapter 11

CONSTRUCTIVISM

Philosophy Psychology
Postmodernism Constructivism
vs
Modernism (Narrative counseling)
(rationalism)

Social constructionism

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Slide 2 for Chapter 11

NARRATIVE CAREER COUNSELING


CLIENT AS STORYTELLER

Client: Agent (author) (protagonist)

Client’s environment: Setting

Client’s experiences: Action

Client’s abilities, friends,


family or employers: Instruments

Client’s changing mind


about career paths: Wavering

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Slide 3 for Chapter 11

THE CLIENT’S STORY

Beginning Middle End

The problem Description of obstacles Counselor and


and instruments used client work
to reach a goal together to reach
client’s goal

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Slide 4 for Chapter 11

GOALS OF ASSESSMENT IN NARRATIVE


COUNSELING

Identify a pattern of the individual’s life

Form a sense of the client’s identity by


listening to the client’s story

Find out about the client’s goals for the future

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Slide 5 for Chapter 11

LIFE DESIGNING
Savickas’s (2011b) constructivist approach to career
counseling has four phases that help the counselor construct
the individual’s story:
1. Construction – Use small stories (micronarratives) to help
clients organize their views of themselves
2. Deconstruct – The counselor listens to the problems within
micronarratives including personal limitations and cultural
barriers
3. Reconstruct – The microstory is reconstructed so that
positive outcomes build on client strengths and values
4. Co-construction – A new narrative emerges- a
macronarrative, a positive perspective on career choice, with options
and plans
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Slide 6 for Chapter 11

GOAL OF ASSESSMENT FOR CAREER


COUNSELING: IDENTITY

Object – The client is active in the story. For the counselor, the
client is the object of the story.
Subject – The client’s views of him-/herself are the subjects of
the story.
Project - The counselor facilitates the process of telling the
story and fitting it to the client’s identity.

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Slide 7 for Chapter 11

COCHRAN’S NARRATIVE CAREER COUNSELING EPISODES


Making Meaning out of the Career Narrative
1. Elaborating a career problem
2. Composing a life history
3. Founding a future narrative
A Focus on Being Active
4. Constructing a reality
5. Changing a life structure
6. Enacting a role
Ending
7. Crystallizing a decision
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Slide 8 for Chapter 11

TECHNIQUES USED IN COCHRAN’S SEVEN


EPISODES OF NARRATIVE CAREER COUNSELING (SLIDE A)
Episode Techniques
Elaborating a Career Problem – card sort, interest inventories,
value inventories, ability tests,
drawings, anecdotes,
Career-O-Gram, the resumé
Composing a Life History – comment on stories, dramatization,
emphasize strengths, success
experiences, lifeline, life chapters,
Career Genogram, Career- O-Gram,
the resumé
Eliciting a Future Narrative – success experience, lifeline,
life chapters, guided fantasy,
written and narrative outline, the future
career autobiography
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Cengage Inc.
Slide 9 for Chapter 11

TECHNIQUES USED IN COCHRAN’S SEVEN EPISODES


OF NARRATIVE CAREER COUNSELING (SLIDE B)

Episode Techniques
Reality Construction – volunteer work, job visitation,
day on the job

Changing a Life Structure –look for the career project

Enacting a Role –trying out new activities

Crystallizing a Decision –identify and eliminate obstructions,


actualize opportunities, reflect career
decisions

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Slide 10 for Chapter 11

SAVICKAS’S CAREER CONSTRUCTION THEORY

Vocational personality- Holland’s theory


Developmental tasks of career adaptability
Dimensions of career adaptability
Life themes

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Slide 11 for Chapter 11

DEVELOPMENTAL TASKS OF CAREER ADAPTABILITY


Growth
Exploration
Establishment
Management (Maintenance in Super’s theory)
Disengagement

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Slide 12 for Chapter 11

DIMENSIONS OF CAREER ADAPTABILITY


Concern – Planning and preparing for the future
Control – Taking control over one’s issues
Curiosity – Questioning one’s choices
Confidence – Being able to explore possibilities

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Slide 13 for Chapter 11

LIFE THEMES
Based on Adlerian Theory
Lifestyle
Early recollections
Five major life tasks reflect social interest
Self-development
Spiritual development
Occupation
Society
Love
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Slide 14 for Chapter 11

CAREER STYLE INTERVIEW


Three role models
Magazines
Favorite television show
Hobbies
Favorite sayings
What were your favorite subjects in school

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Slide 15 for Chapter 11

CAREER COUNSELING USING THE CAREER


CONSTRUCTION THEORY
Reviewing counseling goals
Attending to verbs
Moving from preoccupation to occupation
Role models as a suggestion for a plan
Profiling adaptability
Appraising vocational personality
Crafting a success formula
The life portrait
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Slide 1 for Chapter 12

ROE’S THREE TYPES OF PARENTAL


ATTITUDES AND TYPES OF PARENTING
Concentration of the child
Overprotective parent
Overdemanding parent

Avoidance of the child


Emotionally rejecting parent
Neglectful parent

Acceptance of the child


Casually accepting parent
Lovingly accepting parent
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Slide 2 for Chapter 12

PATTERNS OF ATTACHMENT
Secure – Child reacts well to caregiver and other
people
Anxious-Ambivalent – Child is anxious due to
inconsistent parental behavior, child is
uncertain about self and has limited
exploration
Avoidant – Child ignores or rejects care, develops a
sense of being alone and a lack of trust

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Slide 3 for Chapter 12

ATTACHMENT THEORY AND CAREER


DEVELOPMENT

Do secure patterns of attachment promote career


exploration?

Do secure patterns of attachment promote a strong sense


of vocational identity?

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Slide 4 for Chapter 12

PATTERN IDENTIFICATION EXERCISES

Purpose: To identify strengths and weaknesses


Discuss a leisure activity that went well

Discuss a time the leisure activity did not go well

Students: Assess their strengths and weaknesses


Look for patterns of strengths and weaknesses
Look for how patterns can affect career choices

Parents: Comment on the student’s observations


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Slide 5 for Chapter 12

PARENT INVOLVED CAREER EXPLORATION


COUNSELING

1. Introduce process to student and parents.


2. Use Pattern Identification Exercises to identify strengths and
weaknesses.
3. Discuss student’s preferred activities and courses as well as
performance.
4. Discuss labor market and how to make a career choice.
5. Next steps: Counselor discusses community resources and makes
suggestions as to what to do next.

Parents comment throughout all steps


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Slide 6 for Chapter 12

FAMILY SYSTEMS THERAPY: IMPLICATIONS


FOR CAREER DEVELOPMENT
Disengaged family – Family responsibilities controlled by
one parent

Enmeshed family – Family responsibilities are unclear

Genograms

Occupations of family members

Relationship of occupations of others to career


choices of client

Occupational Transmission Genogram- questions about


careers, gender, and race
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Slide 7 for Chapter 12

PHILLIPS’S DEVELOPMENTAL RELATIONSHIP


MODEL

Actions of Others – Seven levels of involvement


of others in one’s career choice

Self-Directedness – Eight levels of making use


of involvement in one’s career choice

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Slide 8 for Chapter 12

PHILLIPS’S DEVELOPMENTAL
RELATIONSHIP MODEL
ACTIONS OF OTHERS
Non-active support

Unconditional support

Information provided

Alternatives provided

Push-nudge

Forced guidance

Criticism
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Slide 9 for Chapter 12
PHILLIPS’S DEVELOPMENTAL RELATIONSHIP
MODEL
SELF-DIRECTEDNESS
Confident independence (false confidence)

Unsuccessful recruitment

Insecure use of others

Cautious

Seeking information about self

Weighing options

Sounding board

Systematic
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Slide 10 for Chapter 12

BLUSTEIN’S RELATIONAL THEORY OF


WORKING
A way for people to view the importance of the relationship at
work as providing satisfaction and a sense of importance.
Types of work relationships: supervisory relationships,
confrontational relationships, emotionally supportive
relationships, and relationships outside of work.
Mattering and feeling a sense of worth are important. Mattering
can be experienced at work.
Appropriate for those who have few choices or opportunities in
the work that they do.
The relational theory of working provides a way of examining
and valuing uninteresting and unchallenging work.

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Slide 11 for Chapter 12

BLUSTEIN’S SEVEN PROPOSITIONS


1. Thoughts and feelings about relationships influence thoughts
and feelings about work (destructive or constructive).
2. Thoughts and feelings about relationships influence how they
deal with issues at work and plans for work.
3. Work and relationships occur in the workplace and in caregiving
situations.
4. Decision making and actions at work can be affected by
relationships with others.
5. The content of the decisions made at work are affected by
relationships with others. These and individual and cultural
experiences affect occupational interests and values.
6. Through relationships with others individuals find meaning in
work. Cultural background is an influence also.
7. Culture can provide a sense of security and a feeling of
belonging in relationships that aids work transitions.
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Slide 1 for Chapter 13

BANDURA’S TRIADIC RECIPROCAL INTERACTION


SYSTEM

Cognitive structures
regulate
Personal factors
(memories, beliefs, preferences, self-perceptions)

Environment
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Slide 2 for Chapter 13

KRUMBOLTZ’S VIEW OF
CAREER DECISION MAKING
Genetic Influences Learning experiences
Environmental Conditions and
Instrumental (H)
Events
Social conditions Associative (O)
Parents and caretakers Task approach skills
Peer group Goal setting
Structured educational Values clarification
setting
Generating
Occupational
alternatives
conditions
Obtaining
occupational
information
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Slide 3 for Chapter 13

CLIENT RESOURCES AND SKILLS (KRUMBOLTZ)


Self-observation generalizations about
Abilities
Interests
Values
The world (occupational information)
Task approach skills
Goal setting
Values clarification
Generating alternatives
Obtaining occupational information
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Slide 4 for Chapter 13

COUNSELOR TECHNIQUES – BEHAVIORAL


(KRUMBOLTZ)
Reinforcement Role playing
Positive Client plays self
Aspects of information Client plays other
seeking
Audio or videotape
Aspects of career
decision making
Of reinforcement

Role models
Associative learning Simulation
experience Job Experience Kits
Counselors as role models
Introductory courses
Family and community
figures as role models Volunteer work

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Slide 5 for Chapter 13

COUNSELOR TECHNIQUES – COGNITIVE


(KRUMBOLTZ)

Goal clarification: Examine goals specifically; break into smaller goals


Counter a troublesome belief: Look for inaccurate generalizations about
beliefs about self or others
Look for inconsistencies between words and actions

Cognitive rehearsal: Practice or rehearse positive statements to reduce


negative self-thoughts

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Slide 6 for Chapter 13

HAPPENSTANCE LEARNING THEORY


FUNDAMENTAL GOALS FOR CAREER COUNSELING

1. To help clients learn to take actions to achieve more satisfying


and career and personal lives – not to make one decision.
2. Career assessments are used to stimulate learning, not to match
traits with occupational characteristics.
3. Clients learn to engage in exploratory actions to develop
beneficial unplanned events.
4. Counseling goals are measured by the client’s accomplishments
outside the counseling session.
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Slide 7 for Chapter 13

APPLYING HAPPENSTANCE LEARNING


THEORY TO CAREER COUNSELING

Skills needed to deal with opportunities


that arise by chance:
Curiosity – Explore opportunities resulting from chance events
Persistence – Learn when there are setbacks
Flexibility – Change attitude to deal with chance events
Optimism – Pursue new events; find that actions can pay off
Risk taking – Responding to new events

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Slide 8 for Chapter 13

APPLYING HAPPENSTANCE LEARNING


THEORY TO CAREER COUNSELING

Four counseling steps:


1. Normalize planned happenstance in client’s
background.
2. Help transform curiosity into learning and exploration
opportunities.
3. Teach clients to produce desirable chance
events.
4. Teach clients to overcome blocks to action.
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Slide 1 for Chapter 14

DIFFERENCE IN EMPHASIS IN
SOCIAL LEARNING THEORIES

Krumboltz Social Cognitive Career Learning Theory


Emphasis on cognitive- Emphasis on cognitive processes
behavioral processes

Focus on learning Focus on choice

Focus on planned Focus on self-efficacy


happenstance

Application focused Research focused


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Slide 2 for Chapter 14

SOCIAL COGNITIVE CAREER THEORY


BASIC CONCEPTS

Self-efficacy – Judgments of one’s abilities to


organize and carry out actions

Outcome – Estimates of the probability of


expectations an outcome

Goals – Set objectives that guide


actions
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Slide 3 for Chapter 14

CONTEXTUAL FACTORS IN SOCIAL COGNITIVE


CAREER THEORY
Barriers

Supports

* * * * *

Background contextual factors

Contextual influences proximal to choice behaviors

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Slide 4 for Chapter 14 SOCIAL COGNITIVE
MODEL OF CAREER
CHOICE
Self-efficacy effects Choice actions

Learning experiences and effect performance domains and


outcome expectations attainment
and interests
which effect
which effect choice goals
Self-Efficacy
which effect choice actions
which effects learning
experiences and outcome
expectations and interests

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Slide 5 for Chapter 14

WAYS OF DEALING WITH BARRIERS

Identify possible barriers to achieving career goals

Examine the likelihood that client will have to deal with barriers

Develop strategies for dealing with barriers if they occur

* * * * * * * * * * * * * * *
Decisional Balance Sheets –
List positive and negative consequences
Estimate chance barrier may be encountered
Write down strategies for preventing or managing barriers
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Slide 6 for Chapter 14

WAYS OF DEALING WITH SUPPORTS

Identify ways families, friends, teachers, and others can help in


achieving career goals

Provide support in achieving career goals

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Slide 7 for Chapter 14

OTHER SOCIAL COGNITIVE MODELS OF CAREER


DEVELOPMENT
Model of Interests
Model of Performance
Model of Work and Life Satisfaction

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Slide 8 for Chapter 14

SOCIAL COGNITIVE CAREER THEORY


EMPHASIZES ATTENTION TO THESE POPULATIONS

Women

Culturally diverse peoples

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Slide 1 for Chapter 15

INFLUENCES ON CAREER DECISION-MAKING


MODELS
Cognitive Information Spiritual approach
Processing Theory (Descriptive)
(Prescriptive)
Religion
Research on learning
Research on decision- Philosophy
making
Cognitive science
developmental approach

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Slide 2 for Chapter 15

INDIVIDUALISTIC APPROACH TO
DECISION-MAKING

Personal reality – My sense of what is right for me

Common reality – My sense of what is right for you


and others

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Slide 3 for Chapter 15

SUMMARY OF THE INDIVIDUALISTIC APPROACH

Growth of decision-making skills

Client-centered

Deal with seemingly unrelated issues

Humanistic and subjective


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Slide 4 for Chapter 15

SPIRITUAL PERSPECTIVES ON CAREER-DECISION


MAKING

Religious perspectives
Bloch and Richmond’s seven spiritual concepts
Miller-Tiedeman’s Lifecareer Foundation

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Slide 5 for Chapter 15

CHARACTERISTICS OF MILLER-TIEDEMAN’S
LIFECAREER THEORY

Each individual is his or her own theory maker


Deep respect for the individual and the
individual’s Life Process Theory
Trust inner wisdom
Flow with, rather than fight your career
development

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Slide 6 for Chapter 15

BLOCH AND RICHMOND’S SEVEN THEMES REFLECTING


A SPIRITUAL APPROACH TO CAREER DECISION-MAKING

Change – Internal or external


Balance – Work, play, relationships
Energy – Work, play, relationships, self
Community – Companionship, culture, cosmic
Calling – One’s ideal work
Harmony – From work, meditation, stillness
Unity – Connectedness with self, others,
community, culture, universe

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Slide 7 for Chapter 15

MILLER-TIEDEMAN’S APPROACH TO CAREER


COUNSELING

Clients have a career – Their life


Clients are the best judge of what works for them
Learn through assessing experience
Tests and inventories should not interfere with
career exploration
Help clients set intentions without placing time
restrictions on them
Be enthusiastic about change
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Slide 8 for Chapter 15

HANSEN’S SIX TASKS IN AN INTEGRATIVE


APPROACH TO CAREER PLANNING
1. Finding work that needs doing in a changing
global context.

2. Weaving our lives into a meaningful whole.

3. Connecting family and work.

4. Valuing pluralism and individuality.

5. Managing personal transitions and organizational


change

6. Exploring spirituality and life purpose.

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Slide 9 for Chapter 15

ASSUMPTIONS IN THE APPLICATION OF


COGNITIVE INFORMATION PROCESSING THEORY TO
CAREER DECISION-MAKING COUNSELING
Both affect and cognitive processing are
important
To make career decisions individuals need
information about self, world of work, and the
thought process
Information about self and work are continually
changing
By improving one’s information processing
capabilities, problem-solving abilities are
improved
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Slide 10 for Chapter 15

PYRAMID OF INFORMATION PROCESSING DOMAINS


IN CAREER DECISION-MAKING
Executive
Meta- Processing
Cognitions Domain
Generic
Information
Decision-Making
Processing Skills
Skills Domain
(CASVE)

Self Occupational Knowledge


Knowledge Knowledge Domain

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Slide 11 for Chapter 15

WHAT’S INVOLVED IN CAREER CHOICE

Thinking
About My
Decision Making

Knowing
How I Make
Decisions
Knowing Knowing
About About My
Myself Options

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Slide 12 for Chapter 15

CASVE SKILLS IN
COGNITIVE INFORMATION PROCESSING THEORY

Communication – Identifying a problem, input from self


Analysis – Interrelating problem components – self
and occupations
Synthesis – Creating likely alternatives
Valuing – Prioritizing alternatives
Execution – Forming means - ends
strategies

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Slide 13 for Chapter 15

THE EXECUTIVE PROCESSING DOMAIN


IN COGNITIVE INFORMATION PROCESSING THEORY

Self-talk – Expectations of ourselves

Self-awareness – Knowing what we are doing


and why
Monitoring and – Monitoring the CASVE
Control process

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Slide 1 for Chapter 16

CAREER DEVELOPMENT THEORY

Outline (Basic concepts)

Strengths and Weaknesses

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Slide 2 for Chapter 16

LAPAN AND TURNER – AN INTEGRATIVE APPROACH TO


CAREER DEVELOPMENT THEORY
A contextually responsive career-counseling system
1. Help clients develop self-efficacy beliefs to deal with barriers that
affect outcome expectations and career goals (Chapter 14)
2. Develop vocational identity (Chapter 8)
3. Develop work-readiness skills
4. Gottfredson’s theory of circumscription and compromise (Chapter 7)
and trait and factor theory (Chapter 2) help students develop
an understanding of themselves and work
5. Crystallize valued vocational interests, Super (Chapters 7 and 8)
6. Help students to achieve academically and to value lifelong learning.
(Chapter 9)
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Slide 3 for Chapter 16

CAREER DEVELOPMENT THEORIES FOR


CHILDHOOD AND ADOLESCENCE
Childhood Developmental
Super Gottfredson

Adolescence
Developmental Trait and Factor Other
Marcia Holland Constructivist
Super Work Adjustment Social learning
Social cognitive
Spiritual
Cognitive
information
processing
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Slide 4 for Chapter 16

CAREER DEVELOPMENT THEORIES FOR


ADULTHOOD

Developmental Trait and Factor Other


Super Holland Constructivist
Myers-Briggs Social learning
Work Adjustment Social
cognitive
Spiritual
Cognitive
information
processing
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A division of Cengage Inc. 156
Slide 5 for Chapter 16

COMBINING THEORIES

Types of theories and how well they can be combined with


similar theories or different types of theories.
Decision- Trait and
making Developmental Factor
Decision-making poor good good
Developmental good possible good
good good good
Trait and factor

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Slide 6 for Chapter 16

NON COUNSELING APPLICATIONS OF THEORIES


Screening methods – Super, Holland, Myers-Briggs
Paper and pencil methods – Holland
Computer assisted guidance systems – Trait and factor, Holland
Internet – Career information, career counseling organizations,
education, occupations, job postings

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Slide 7 for Chapter 16

USING THEORIES IN GROUP CAREER


COUNSELING
Widely used Possible to be used
Holland Constructivist
Krumboltz’s Spiritual approaches
Social learning
Cognitive information processing
Myers-Briggs
Gottfredson
Hopson and Adams
Social cognitive
Super
Trait and factor
Work adjustment
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Slide 8 for Chapter 16

THEORIES APPLIED TO PLACEMENT


AND OUTPLACEMENT COUNSELING
Holland or – Use types to assess networking
and
Myers-Briggs – job search style

Hopson and Adams – Respond to career crises

Super – Determine values of various roles


– View job search strategies
differently depending on life stages

Cognitive – Execution stage of the CASVE cycle


Information

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Slide 9 for Chapter 16

OCCUPATIONAL CLASSIFICATION SYSTEMS

Holland’s six types

Dictionary of Occupational Titles (DOT)


Standard Occupational Classification System (SOC)
Occupational Information Network (O*NET)
Guide for Occupational Exploration (GOE)

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Slide 10 for Chapter 16

THEORIES MOST CONCERNED WITH ISSUES


RELATED TO WOMEN AND CULTURAL DIVERSITY

Social cognitive career theory (women and culturally


diverse populations)

Gottfredson (women)

Super’s life span theory (women and culturally


diverse populations)
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A division of Cengage Inc. 162

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