OBJECTIVES:

1. What is Total Quality Management?

2. What are the Principles of TQM?
3. What are the Examples of TQM?
Total- The involvement and input of everyone.
Quality- Fully meeting customers needs and
requirements all the time.
Management- The way we act, operate, control and
handle it.
 PRINCIPLES OF
TOTAL QUALITY MANAGEMENT
Examples of TQM
 Companies as diverse as Ford motor Company, Toyota,
Motorola, And the Xerox Corporation use this methodology.
With its focus on the customer, it can create or deepen on
customer loyalty to the organization. Profits can increase
because the cost of attracting a new customer is so much higher
than the cost of retaining an existing customer. When
customers realize that their opinions matte and that the
company responds to their feedback, they feel valued and their
estimation of the organization rises. TQM can also help a
company produce services and products of a higher quality,
with fewer defects or problems that will require the customer to
contact the company for resolution.
EXAMPLE:

 Customer First
 Continuous Improvement
 Total Participant
QUALITY CONTROL
 Quality control (QC) is a process through which a
business seeks to ensure that product quality is maintained
and improved with either reduce or zero errors.
 Quality control involves testing of units and determining
if they are within the specifications for the final product.
 The quality control is used in a business is highly
dependent on the product or industry, and several
techniques exist for measuring quality.
How Quality Control works

Quality Control involves testing of units and determining if

they are within the specifications for the final product.
Techniques of Quality control
 There are several methods of measuring the performance
of quality control. A quality control chart is a graphic that
depicts whether sampled products or processes are
meeting their intended specifications and, if no, the degree
by which the vary from those specifications.
 Different types of quality control charts, S charts, and Np
charts are used depending on the type of data that needs to
be analyzed.
The role of Quality Control

Quality Control inspectors protect the customer from

defective products and the company from damage to its
reputation due to inferior manufacturing processes.
What is Quality Control chart?
A Quality Control chart is a graphics that defects
whether sampled products or processes are meeting
their intended specifications and, if not, the degree by
which they vary from those specifications.
What is QUALITY ASSURANCE?
 It is a set of activities for ensuring quality in he processes
by which products are developed.
 It is before and during the event process
 FOCUS ON… GOAL

 Aims to prevent defects  Is to improve

with a focus on the
process used to make
the product.
 It is a Proactive quality
process
development and
test processes so
that the defects do
not arise when the
product is being
developed.
 HOW WHAT

 Establish a good  Prevention of

quality management
system and the quality problems
assessment of its through planned
adequacy. Periodic systematic activities
conformance audits including
of the operations of
the system. documentation.
 RESPONSIBILITY
o Everyone on the team involved in developing the
product is responsible for quality assurance.
 7 ESSENTIAL STEPS TO IMPLEMENT A
PROCESS OF QUALITY ASSURANCE
1. Identify Organizational Goals

6. Select Quality Management

2.Identify Critical Success Factor Software

3.Identify Internal and external

7.Measure results
Customers

4.Customer Feedback

5.Implement Continuous
Improvement
 Total Quality is about providing the customer with what
they want, when they want it and how they want it. It
involves moving with changing customer expectation and
fashions to design products and services which meet and
exceed their expectations only by delighting customer will
they return and tell their friends about it.
What is Quality Management?
 Quality management is the act of overseeing all activities
and task needed to maintain a desired level of excellence.
This includes the determination of quality policy, creating
and implementing quality planning assurance, and quality
control and quality improvement.
ELEMENTS OF MANAGEMENT:
PLANNING

ORGANIZING
COMMANDING

COORDINATING

CONTROLLING
Quality Management consists of 4 key
concepts.
Includes:
 Quality Planning- The process of identifying the quality standards
relevant to the project and deciding how to meet them.
 Quality Improvement- The purposeful change of a process to
improve the confidence or reliability of the outcome.
 Quality Control- The continuing effort to uphold the process’
integrity and reliability in achieving an outcome.
 Quality Assurance- The systematic or the planned actions
necessary to offer sufficient reliability that particular service of
product will meet the specified requirements.
THE AIM OF QUALITY MANAGEMENT

Is to ensure that all the organization’s stakeholders work

together to improve the company’s process, products,
services, and culture to achieve the long term success that
stems from customer satisfactions.
CTTO ☺️