No.

of Complaints received in Rail Madad in July-19

S. Division Total Total No. No. of Complaint cases received Cases

No. no. of of closed/
Trains Complaint opened
Fans Charging AC Lights
cases
Points failures
1. LJN 46 322 158 51 44 69 Closed

2. BSB 18 45 28 10 03 04 Closed

3. IZN 06 10 03 00 05 02 Closed

Total NER Cases 377 189 61 52 75 Closed

Division wise Complaint LJN Complaint Cases
cases (377 Cases) (322 Cases)

Fans

LJN Charging
Points
BSB
AC failures
IZN
Lights
BSB Complaint Cases IZN Complaint Cases
(45 Cases) (10 Cases)

Fans Fans

Charging Charging
Points Points
AC failures AC failures

Lights Lights
 NER Complaint cases Trainwise Complaint received
defectwise (377 Cases) of LJN div (46 Trains)

Fans Train
No.12555/56
Charging Train
Points No.12541/42
AC failures Train
No.12511/12
Lights Train
No.12531/32
Trainwise Complaint Trainwise Complaint received
received of BSB div of IZN div (06 Trains)
(18 Trains)
Train Train
No.15159/60 No.15013/14

Train Train
No.15114 No.15060

Train Train
No.15103 No.15075

Train Train
No.22531/32 No.15050
 Train No. 12555/56 Train No. 12541/42
Complaint cases (23 cases) Complaint cases(28 cases)

Fans
Fans
Charging
Charging Points
Points AC failures
Lights
Lights
 Train No. 12511/12 Train No. 12531/32
Complaint cases(15 cases) Complaint cases (08 cases)

Fans

Charging Fan
Points
AC failures Charging
point
Lights
COACH MITRA(01/04/19-18/08/19)
Train No Electrical AC Total %
12511/12512 288 713 40.39
12541/12542 334 656 50.91
15017/15018 334 619 53.95
15047/15048 165 206 80.09
15065/15066 114 283 40.28
12591/12592 68 211 32.22
15013/15014 55 280 19.64
12533/12534 87 398 21.85
15025/15026 76 112 67.85
15027/15028 58 109 53.21
15049/15050 64 90 71.11
Thank you