H O W T O

SERVING TICKET
OFFLINE
LET ME INTRODUCE OUR
SELF
.
 Hi!!!! I’m
Khanaya Syabila
I’m Siti Aisyah
Herdaliza
I’m Rani Liorita
 AND WE ARE FROM X

TOURISM
MAJORING ONE
1
We must
know what
‘’
is a
ticketing

Ticketing is an
expert of services
who serve every travel
need to costumers . ’’
2
So, what is our
duty as ticketing?
we can provide complete
information about what
is needed by customers,
such as flight
schedules, ticket
prices, aircraft type,
etc. And of course we
providing satisfaction
for services and
products to customers,
serving as well as
possible all types of
travel needs so that
customers will come
back
3. How to serving
ticket offline
to cutomers....
 Greting to customer
First step is
.
Example : “Here, we can great
-“good morning, good to customers using
evening, good greetings as usual”
afternoon, etc.”
Step two,
welcoming to customer and don’t forget to introduce yourself and
the name of your company and… gift offernity help to customer

For example like :

“ Welcome to Bayu Buana
travel, I’m maudy ayunda,
what can I help for you
(miss/sir/mr/mrs)”
Step 3

Ask the customer name….

Here we can ask what is name of our customer. so, we can
more easyly serve our customers
Example :”May I know what your name?”
 Seating
your
This four step, our job is let the customer
customer sit down
first

Example :” please, sit down

sir/miss/mr/mrs!!!”
 5. Ask the kind of ticket to customer

We must to know what type of ticket that the

customer needs if our company provides more
than one type of transportation.
Example of sentences : “Okay (miss/sir/mr/mrs)
what type of ticket do you need??”

Air plane ticket Ship ticket

Customer can buy
Customer can buy
airplane ticket if they
airplane ticket if they
want to travel using
want to travel using
the road of the air
the route of the sea
6. Ask the kind of departure and destinaton customer
want

A
Example sentence asks
the destination of the
trip :
“well sir, what is the

B destination your trip that

you want?
Example sentence asks
the departure of the trip :
So, what departure you
want sir ? I can give you
two choise… one trip or
round trip???
7. Ask the date
of departure
to customers
Example sentence :
“ For when is it sir ?”
8. Number of
passenger

Example sentence :
“How many passenger is it
sir ??”
9. Ask The Airlines Preference
We Must
To Know
What Airlines of
customers want
Example sentence:
“What airline do you want to flight??”
10. Asking
The Guest
To Wait
Example Sentence :

I’m sorry sir, please wait for a moment.

Because I want to serve your ticket”
 11.Comfirm The
Ticket Avability and
ask the price of the
ticket

Example sentence
“If you choose the
Garuda Indonesia
airline on 7 june, the
airline only has a
morning flight schedule
at 11:00 with the price
Rp. 1.500.000”
12. Ask the customer phone number

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Example sentence :
“ May I know you phone number (Sir/miss/mrs/mr) ??”
13. Ask reserve or comfrim.
Example sentence :
“ Is it book or
comfrim sir???”.
14. Asking the type
of payment
Example sentence :

“ How would you

like to pay your
ticket sir?
In cash or credit
card??”
15. Read the ticket
Example Sentence :

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16. Give the guest recipt
Example sentence :
“ Okay….here is
your cash recipt.”
17. Thanking and
Greating closing
Example sentence :
“ Glade to serve
you, good
night”.
Thank You
For your nice attention guys !!!