Presented by –

Naman Adani 01
Sneha Chachan 15
 ISO 9000:2000 definition of quality-
It is the degree to which a set of inherent
characteristics fulfills requirements.

 It is conformance to standards

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 Doing it right first time and all the time

 Higher demand of customer

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TQM is composed of three paradigms:
Total: Organization wide
Quality: conformance to standards
Management: The system of managing with steps like Plan, Organize,
Control, Lead, Staff, etc.

Definition - Total quality management is a management system for a

customer focused organization that involves all employee in continual
improvement of all aspects of the organization.

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 Focus on
Customers

TQM To
Continuous Total
Improvement Participation

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 Evolution

TQM

TQC

SQC

Inspection

Craftsman
Years
Before Industrial
Revolution 1920 1940 1960 1980 1990
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 Imposition from top
downwards
 Done through inspections
 Understanding the
importance of quality not
important.

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 Dr Genichi Taguchi –

• A quality product is a product which causes

minimum loss to the society during its life
• product - robust or insensitive to variation
• routine optimization of product
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 Tom Peters

• identified leadership as being central to

the quality improvement process.
• “Managing by walking about” (MBWA)

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•Identifies the sequence of activities
•Provides picture of steps

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•Identify those factors that have the greatest cumulative effect on the
system
•Focus on few important tasks

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•Identifies possible causes
•Useful in brainstorming

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•Indicates the range of variability
•Shows whether there are any special causes

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 Winning in the Marketplace
Lean DMAIC NPI

Ensuring rigour and speed in Day-to-Day Work

PDCA Work out Standardization Process Audit

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 TQM implemented
to

Reaching global Enhancing quality, Enriching the quality

standards productivity of work life

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 TQM tools
employed -

QMS in accordance
Annual improvement
With international Benchmarking ISO certification
action plans
standards

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“If you aim for perfection you will
achieve excellence , if you aim for
anything less you will find yourself a
bit lower“

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 http://www.whittingtonassociates.com/v2/gl
ossary.shtml
 http://www.tvse-
servicetec.com/servicetec/tqm.aspx?pg=1
 http://naacindia.org/Publications/TQM
%20Handbook.pdf
 Business Management by Dave Hall

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