“A STUDY ON   

ORGANISATIONAL CULTURE 
AT STANDARDS SERVICES”

Enrollment no. – 360803034918
 Class and Shift ­ MBA 3rd sem 2nd shift 
Name – Shivani munjal
  Supervisor ­  shuchi dikshit
 ABOUT  STANDARD SERVICES 
 Standards Services is a Recruitment firm in NSP (Netaji Subhash 
Place) Delhi. They Provide the recruitment services for Delhi, Noida, 
Gurugram.
 Standards services provide ­

• ­DIGITAL MARKETING JOBS
• ­FRESHERS JOBS
• ­NIGHT SHIFT JOBS
• ­HR EXECUTIVE JOBS
• ­WEB DEVELOPER JOBS
 ABOUT STANDARD SERVICES 
   ROLE OF COMPANY  ­
 Role as an IT consultant is to work in partnership with clients, 
advising them how to use information technology in order to meet 
their business objectives or overcome problems. They work to 
improve the structure and efficiency of IT systems in various 
organizations.
 They provide strategic guidance to clients with regard to 
technology and IT infrastructures and will enable major business 
processes through enhancements to IT. they are also called upon to 
provide guidance and technical expertise during other processes as 
well, such as selection and procurement and user training and 
feedback.
 Responsibilities: ­
ABOUT STANDARD SERVICES 
 As a responsible consultant we:
 – Work with clients to define the scope of a project
 – Plan timescales and the resources needed
 – Clarify a client’s system specifications, understand their work practices and the nature of their 
business
 – Liaise with staff at all levels of a client organization
 – Define software, hardware and network requirements
 – Analyses IT requirements within companies and give independent and objective advice.
 – Develop agreed solutions and implement new systems
 – Present solutions in written or oral reports
 – Help clients with change­management activities
 – Prepare documentation and present progress reports to customers
 – Be involved in sales and support, and where appropriate, maintain contact with client
      OBJECTIVE OF THE STUDY 

 This study is undertaken with the following objectives:

 To assess the existing culture of the organization.

 To analyze the overall performance of the employees.

 To learn the employee’s relationship with their peers.
 RESEARCH 
METHODOLOGY 
                       RESEARCH DESIGN
 A research design is an arrangement of condition for collection and analysis of 
the data in a manner that aims to combine relevance to the research purpose 
with economy in procedure. The study is descriptive in nature i.e., descriptive 
research. Descriptive research is concerned with describing the characteristics 
of a particular individual or group. This includes surveys and fact­finding 
enquiries of different kinds. The main characteristic of this method is that the 
researcher has no control over the variables; one can only report what has 
happened or what is happening. Thus, the research design in case of descriptive 
study is a comparative design throwing light on all the areas and must be 
prepared keeping the objectives of the study and the resources available. This 
study involves collection of data from Junior level Executives.
 METHODS OF DATA COLLECTION 

 we are using or applying both primary and secondary 
data in the study of the project through:
Publications of government

Technical and trade journals

Reports of industries, etc.
 SAMPLING METHODS 
I use the  Convenience sampling under the non­probability method 
of  sampling  data  has  been  used.  Convenience  sampling  is  perhaps  the 
easiest method of sampling, because participants are selected based on 
availability and willingness to take part. Useful results can be obtained, 
but  the  results  are  prone  to  significant  bias,  because  those  who 
volunteer  to  take  part  may  be  different  from  those  who  choose  not  to 
(volunteer  bias),  and  the  sample  may  not  be  representative  of  other 
characteristics, such as age.
 SAMPLING UNIT
 sampling unit is a term that combines sample selection with 
the units used as potential selections at any point in 
the sampling process.. 
 In the context of market research, a sampling unit is an individual 
person. The term sampling unit refers to a singular value within 
a sample database.
 In this research the sampling unit is the numbers of Applicants.
 SAMPLE SIZE 

The universe of the study consists of 
employees (Junior level Executives) of 
Standards Services with a total 
number of 105. Out of the total 
population data could be collected 
from 100 persons.
 LIMITATION OF THE STUDY 
It is difficult to elicit responses from employees 
who do night shifts.
The attitude of the worker changes from time to 
time. Hence the result of the project may be 
applicable only at present.
We cannot get exact information because some 
of the employees are reluctant to share the 
information.
ANALYSIS & INTERPRETATIONS 
HIGHLY INVOLVED IN THEIR WORK
No. of 
S.No. Opinion Percentage
Respondents

1. Strongly Agree 53 53.0

2. Agree 24 24.0
INFERENCE:
3. Neutral 14 14.0
From the above table it is clear that 53% of the respondents
4. Slightly Disagree 9 9.0
have strongly agreed that they are highly involved in work,
5. Disagree 0 0.0 followed by 24% of the respondents who agreed, 14% of the
  Total 100 100.0 respondents are neutral and 9% of the respondents slightly
disagreed
Strongly Agree
9.00% Agree
Neutral
Slightly Disagree
14.00%

53.00%

24.00%
ABILITY TO MANAGE THEIR OWN WORK

No. of 
S.No. Opinion Percentage
Respondents
1. Strongly Agree 47 47.0
2. Agree 34 34.0
3. Neutral 15 15.0
4. Slightly Disagree 4 4.0
5. Disagree 0 0.0
  Total 100 100.0

4.00% Strongly Agree

Agree
INFERENCE:
15.00%
Neutral

Slightly Disagree
From the above table it is clear that 47% of the
Disagree

respondents have strongly agreed about managing their own

47.00%
work, followed by 34% of the respondents who agreed, 15% of
the respondents are neutral and 4% of the respondents slightly
disagreed.
34.00%
MEMBERS HAVE A GOOD INTERPERSONAL
RELATIONSHIP

S.No No. of  Percentag

Opinion Respondent
. s e
1. Strongly Agree 22 22.0
2. Agree 41 41.0
3. Neutral 32 32.0
4. Slightly Disagree 5 5.0
5. Disagree 0 0.0
  Total 100 100.0
INFERENCE:
Strongly Agree
5.00%
Agree

22.00%
Neutral
Slightly Disagree
From the above table it is clear that 41% of the
respondents agree on that they have good relationship with
32.00% other members, 22% of the respondents have strongly agreed,
32.7% of the respondents are neutral and 5% of the respondents
slightly disagreed.

41.00%
EMPLOYEE CONSULTED ON IMPORTANT MATERS
No. of 
S.No. Opinion Percentage
Respondents
1. Strongly Agree 15 15.0
2. Agree 26 26.0
3. Neutral 50 50.0
4. Slightly Disagree 9 9.0
5. Disagree 0 0.0
  Total 100 100.0

Strongly Agree
9.00% Agree
INFERENCE:
15.00%
Neutral
Slightly Disagree

From the above table it is clear that 50% of the

respondents are neutral about the boss consult the
employee on important matters, followed by 15% of the
26.00% respondents who strongly agreed, 26% of the respondents
50.00% have agree and 9% of the respondents slightly disagreed.
EFFECTIVE UTILIZATION OF SKILLS AND
ABILITIES BY THE COMPANY
No. of 
S.No. Opinion Percentage
Respondents

1. Strongly Agree 9 9.0
2. Agree 56 56.0
3. Neutral 26 26.0
4. Slightly Disagree 5 5.0
5. Disagree 4 4.0
  Total 100 100.0

Strongly Agree
4.00%
5.00%
9.00% Agree INFERENCE:
Neutral
Slightly Disagree
Disagree
From the above table it is clear that 56% of

26.00% the respondents agree that their skills and abilities are
utilized effectively by the company, 9% of the
respondents strongly agree, 26% of the respondents
are neutral, 5% of the respondents slightly disagreed
56.00%

and 4% of them disagreed.

FINDING & SUGGESTIONS 
 FINDINGS 
 Majority (53%) of the respondents strongly agreed that they are highly involved in their work.
 Sizable number (47%) of the respondents strongly agreed that they have ability to manage their 
own work.
 Majority (65%) of the respondents agreed that the people they work with are cooperating to get 
work done.
 Sizable number (41%) of the respondents agreed that they have good relationship with other 
members.
 Half (50%) of the respondents are neutral that their boss consults them on important matters.

 Majority (56%) of the respondents agreed that the company utilizes their skills and abilities 
effectively.
 A good number (39%) of the respondents agreed that their capabilities are viewed as an 
important source of competitive advantage.
 Sizable number (44%) of the respondents agreed that their work­related suggestions are valued 
by the company.
 Half (50%) of the respondents agreed that the organization values diversity.
 SUGGESTIONS

In training programmes practical sessions must 
receive greater emphasize.
The management may enhance the frequency of 
employee’s feedback on their performance.
Now, only the employees who belong to committees can 
participate in decision­making. The management may 
encourage all the employees to participate in decision­
making process.
 CONCLUSION 
 The study about the organizational culture and behaviour on 
employees reveals that the workers were satisfied with their 
ability, co­operation, team work, involvement, supervisors, 
utilization of their skills and rewards etc. They are highly 
satisfied with the current culture of HMIL. 
 The culture the employees’ show positive behaviours like 
high involvement, highly commitment to the organization, 
highly motivated and highly flexible to the organizational 
changes etc.
 CONCLUSION
 There are some exceptional cases where consumers are 
frequent defaulter that pays there bill after the disconnection 
of electricity on their premises, after the payment is received 
& auto RO( i.e. reconnection order just after the payment of 
bill) is generated.
 At the end the main conclusion is that there are major 
consumers which are good i.e. they pay their bill before due 
date.
 There are some consumers who requires soft reminders so 
that they pay their bill and 5% consumers which are 
notorious on whom DO is generated and further process is to 
ANNEXURE 
I am highly involved in my work 1 2 3 4 5

 
I have the ability to manage my own work 1 2 3 4 5
My team members have a good interpersonal relationship with me 1 2 3 4 5

My boss consults me on important maters 1 2 3 4 5
My skills and abilities are utilized effectively by the company 1 2 3 4 5

My capabilities are viewed as an important source of competitive  1 2 3 4 5

advantage
My work­related suggestions are valued 1 2 3 4 5
The organization values diversity 1 2 3 4 5
There is a clear and consistent set of values 1 2 3 4 5
When disagreements occur, I work hard to achieve “win­win” solutions 1 2 3 4 5

It is easy for me to reach consensus, even on difficult issues 1 2 3 4 5

I feel happy to work with people from other parts of the organization  1 2 3 4 5

also
It is easy for me to coordinate with different departments of the  1 2 3 4 5

organization 
I respond well to the organizational changes 1 2 3 4 5
I continually adopt new and improved ways to do work. 1 2 3 4 5
I am given a real opportunity to improve my skills in this organization  1 2 3 4 5

I have clear idea about my company’s goal 1 2 3 4 5
Organization’s vision creates motivation for me  1 2 3 4 5
THANK YOU