Business

Communication
Dr. Nidhi Mathur
Listening
Learning Outcomes
1. Define and describe types of
listening.
2. Discuss the different levels of
listening.
3. Discuss the barriers to effective
listening.
4. How to become effective listeners?

Chapter 3
What type of listening
are you engaged in at
this time?

 Casual listening

 Listening for information

 Intensive listening गहन सुन

 Empathetic listening सहानुभूति पूर्ण सुनना

Poor Listening Habits

 Faking attention

 Allowing disruptions अवरोधोों

 Overlistening

 Stereotyping

 Dismissing subjects as uninteresting

 Failure to observe nonverbal aids अवातिक

एड् स का पालन करने में तवफलिा
Effective Listeners . . .

 Minimize distractions

 Get in touch with the speaker

 Show active involvement; do not interrupt

 Ask reflective questions

 Are aware of biases and filters that prevent effective listening

 Use lag time wisely - interval time wisely

Active Listening

Listening is a learned skill.

- Active listeners make the speaker feel valued, important, and free to
speak their mind.
Poor Listening

What poor listening habits have you experienced lately?

What do you think is the
most important reason to
be a good listener?

 To be well-liked

 Not to “get taken” very often

 To continue learning

 To increase my job satisfaction

Barriers to Effective
Listening
 Physiological Barriers - Physiology is the state of human body and
mind. Physiological barriers of communication occur due to the
physical condition of sender or receiver which might even be physical
disabilities. It includes sensory dysfunction and other physical
dysfunctions.

 Environmental Barriers - The major environmental /

physical barriers are Time, Place, Space, Climate and Noise. Some of
them are easy to alter whereas, some may prove to be tough obstacles
in the process of effective communication.

 Attitudinal Barriers - Attitudinal barriers are behaviours or

perceptions that prevent people
from communicating effectively. Attitudinal
barriers to communication may result from personality conflicts, poor
management, resistance to change or a lack of motivation.

 Sociocultural Barriers - A socio-cultural barrier is an obstacle बाधा

encountered by a person or people in trying to achieve regularity
of communication and understanding with another person or group of
Nonverbal communication is the process of sending and receiving messages
without using words, either spoken or written. Also called manual language.
Similar to the way that italicizing emphasizes written language, nonverbal
behavior may emphasize parts of a verbal message
Types of Nonverbal Communication
Eye contact.
Facial expressions.
Gestures.
Posture and body orientation.
Body Language.
Space and Distance.
Proximity.
Para-linguistic.
Verbal Communication. Definition: The Verbal Communication is
a type of oral communication wherein the message is transmitted
through the spoken words. Here the sender gives words to his
feelings, thoughts, ideas and opinions and expresses them in the
form of speeches, discussions, presentations, and conversations.

What is verbal and non verbal communication?

Verbal communication is the use of auditory language to
exchange information with other people. ... Non-verbal
communication is communication between people through non-
verbal or visual cues. This includes gestures, facial expressions,
body movement, timing, touch, and anything else that
communicates without speaking.
THANKS!