PEGA ROBOTICS

PROCESS AUTOMATION
Accelerate enterprise automation effort from tasks to processes

The high-volume work traditionally done by
employees can now be automated eliminating the
need for human intervention and freeing people to
perform higher value work. Pega Robotic Process
Automation is non-invasive and equips
organizations to bridge legacy systems, easily
close data integration gaps, and wrap legacy
system integrations without changes to underlying
technology investments
Fast: An event driven approach to automation
makes Pega RPA faster and more resilient.
Robust: The broadest and deepest out of the box
support for enterprise applications, custom and
legacy systems, coupled with object-level
integration makes Pega RPA more robust, and
reliable.
Flexible: Robotic Desktop Automation (RDA) and
Robotic Process Automation (RPA) allows you to
distribute work across desktops, humans, and
servers so you can scale to meet business needs.
Enterprise: Pega RPA is fully unified with
Business Process Management (BPM) and Case
Management to further drive operational efficiency
ROBOTIC PROCESS AUTOMATION & DESKTOP AUTOMATION
Key benefits customers experience with PEGA robotic automation
• Optimize customer service processes by simplifying the desktop
• Orchestrate the customer journey by integrating customer channels,
business data, and enterprise applications
• Enforce regulatory and service-level agreement compliance
WORKFORCE INTELLIGENCE & ROBOTIC AUTOMATION
Unlike RPA-only solution providers, Pega offers end-to-end Robotics, CRM, and BPM for any digital enterprise, giving
organizations the power to:
• Identify workflow inefficiencies: As a first step, businesses can quickly
and more easily analyze their employee workflows to uncover
processes that are causing disruption in customer experience, such as
needless and error prone data rekeying across different apps.
• Automate desktop processes: CSRs suffering from application overload
can now benefit from desktop applications operating in a single
seamless process—moving data between applications where
BENEFITS
Self-optimizing, AI-powered Robotic automation
marketing campaigns included in all new licenses
• Provide flexibility to scale up or down as work is queued
• Improve agility and speed to market to meet changing
business needs
• Enable 24x7 workflow processing.
where APIs don't exist. Solutions can be deployed in
weeks, quickly simplifying the employee experience,
which leads to a better customer experience.
• Reduce repetitive tasks: Outside of customer service,
many high-volume, low-complexity tasks traditionally
done by employees can now be automated without the
need for human intervention.
Free, cloud-based, AI- Expanded bot library
powered app optimization accessible to all Pega clients