SWOT Analysis

– Gayathri Nyalakanti

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27 December 2019
 SWOT Analysis

Strengths
Weaknesses
• Optimist
• Enthusiastic • Straight forward
• Strong communication skills • Very emotional
• Self motivation
• Adaptability

Threats
Opportunities
• Return the deliverables within time
• Advantage in excelling my skills. TAT .
• Team Management • Shared responsibility
• I worked on seven projects.

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 Professional Achievements

• Mentored new agents and making them good at their deliverables and received
appreciation for good mentoring.

• Did findings /trends in process to resolve accounts easily.

• Maintaining good relationship with all the members throughout the floor.

• Consistently met the Quality and Production SLA’s.

• I have achieved performer of the month and star of the month awards.

• Worked for AR follow up , Late charges , Patient Registration , Billing and

Adjustments .

• Received appreciation from Manager in Montefiore- AR , PB for the quality of

work.

• Was Part of 4 pilot projects which helped me in improving my skills.

• Worked with 7 projects by reaching the given TAT and meeting the KRA

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© 2014 Sutherland Global Services Inc., All rights reserved. Privileged and confidential information of Sutherland Global Services Inc. 3
27 December 2019
 Roles & Responsibilities

• TAT file completion

• High Dollar resolution

• Automation and Analytics inputs based on denials for payors

• Mentoring and guidance of new folks

• Client logs

• Tracking of Team production

• Team Activities

• Created comfortability and competitive environment within the team.

• Analyzing the client systems and making their navigation easy for others.

• Demonstrated my ability to do more while working on multiple projects

simultaneously.

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© 2014 Sutherland Global Services Inc., All rights reserved. Privileged and confidential information of Sutherland Global Services Inc. 4
27 December 2019
 THANK YOU

www.sutherlandglobal.com
© 2014 Sutherland Global Services Inc., All rights reserved. Privileged and confidential information of Sutherland Global Services Inc. 5
27 December 2019