LEARNING ACTIVITY 14

EVIDENCIA 1: DIALOGUE
“EVALUATING PRODUCT AND
SERVICE”
JESSICA LORENA MILLAN GONZÁLEZ

DATA SHEET: 1703938

NATIONAL LEARNING SERVICE SENA

INTERNATIONAL NEGOTIATION TECHNOLOGIST

BOGOTA DC
 DIALOGUE EVALUATING PRODUCT AND SERVICE

SPRING RESTAURANT IMPROVEMENT PLAN

• LORENA
Good morning Jessica, I quote you here because I want us to agree on a strategic plan that drives the sales of our restaurants,
The restaurant la primavera has subsisted over the years and has achieved an excellent local reputation. in general, they hire
staff that resides in the vicinity of the restaurant, which for the most part do not have sufficient training or knowledge of what it
is to provide a quality customer service, so it has been necessary to evaluate the service currently being it offers to know the
perception of customers to propose strategies to consolidate the image of the restaurant, retain current customers and attract
new customers.
• JESSICA
I have been analyzing customers' constant complaints about the service, because, although they like food, attention is important,
and the concern to fully satisfy the customer during their visit to the restaurant is the reason
• LORENA

the clear objective is that if customer service is the set of strategies that a company designs to satisfy the customer.

• LORENA

what are the customer comments about the attention at the entrance?.

• JESSICA

your answer is that the reception is not pleasant.

• LORENA

what can we do to make our customers happy when they enter?.

• JESSICA

a greeting of welcome with a small dessert or tasting the entrance, if it would give warmth to the greeting.

• LORENA

it's a great idea Jessica.

• JESSICA

it is important that when the client sits at the table, they attend immediately and do not wait long.

• LORENA

if we could make changes in the presentation of the menu, placing motivational phrases that please the client.

• LORENA

how do we train our employees?

• JESSICA

it is important to hire specialized personnel to train employees in good manners, service and customer service.

• LORENA

we can motivate employees financially for customers who join the restaurant.
• LORENA

and how do we motivate the visit to our clients restaurant?

• JESSICA

if customers can have cumulative points for each purchase they make and WHEN THEY ACCUMULATE 100 points, they
can be given a free meal.

• LORENA

if we are going to make this improvement plan in a month, thank you very much jessica for your good ideas, we will
succeed in our restaurant.

• JESSICA

thank you, have a nice day, bye.

AUDIO EVIDENCIA 1: DIALOGUE
“EVALUATING PRODUCT AND
SERVICE”