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Qtr 3:

Week 1 - An

Emily Nobleza – Portunes

Javier Laxina I Memorial High School
Learning competencies
LO5. Explain the travel management cycle

1. arrange flight itinerary using a map and planner;

2. discuss flight reservation and confirmation;
3. follow rules and principles in airfare calculation and
travel documentation;
4. practice corporate travel management;
5. explain the MICE of travel management; and
6. describe the intranet and extranets in travel
The players of the operation
department are:
 Manager
 Travel Supervisor
 Documentation Supervisor
 Travel Counselors or Counter Staff
 Reservations and Ticketing Officers,
 Liaison Officer
Arrange Flight
Itinerary Using
A Map and
– describe the functions involved in managing
travel arrangements for leisure travel;
– plan a flight itinerary using a map and flight
planner; and
– accomplish a booking card for travel, a tour
voucher/exchange order and purchase order
Aims of Counter counseling
a. conclude counter sales, which are transactions
captured by the travel counselors or counter staff;
b. accomplish booking cards for travel;
c. provide information and recommend suitable and
attractive products; and
d. suggest itineraries and insure proper travel
Flight Itinerary Planning
Flight itinerary planning is the process by which
cities to be visited are arranged in the desired
sequence to conform with the passenger’s
desired travel plans, starting from the point of
origin to the destinations to be visited in the
desired sequence
Ways on how to plan for your itinerary by Claravall
(2008) :
1. Identify the city-pairs involved – origin/destination or where a sector
begins and where it ends
• A round trip journey will have two city-pair, example:
Manila/Singapore and Singapore/Manila.
• Once city-pairs are identified, select the suitable flights between the
city-pairs on the basis of schedule (ETD/ETA) and frequency (day of a
2. A good knowledge of the world geography- airline flight geography
and how to be oriented by a map are essential in itinerary planning.
1.Knows how to read maps
• In reading maps, the top portion represents north,
unless an arrow indicates that point of the compass.
The left side of the page is west, the right side is east,
and the bottom side is south.
• To get proper orientation, draw an imaginary circle
around the point of origin.
4. Have an idea of the distance involved -the scale is the
proportional difference between the actual size of the
area and the size of the map.
Don’ts in Flight Itinerary
1. Avoid crisscrossing
2. Avoid backtracking
3. “The less carriers used, the better” - this
has more to do with the competitive
airfares than anything else.
Basic Procedure in Flight
Itinerary Planning
 The simplest procedure in itinerary planning is to select
direct, non-stop flights from one point to another, until
final destination.
 It is easy to find flights to the desired destination or to the
next hub city – this is known as hub city or transfer
 Should there be no direct flights from Bangkok to Madrid,
another hub city or transfer airport is required.
 The required connections in the hub cities provide
stopover opportunities for travelers, under normal
conditions, at no extra charge.
 When selecting the hubs, take into account the political
stability of the countries in question so as to insure the
safety and security of the passengers transiting or
passing by these countries
 The best thing for you to do is to use the OAG (Official
Airline Guide) flight planner, or the individual flight
schedules in travel portals.
 It is important to note and list down all the city-pairs,
flights involved, arrival/departure times, and convenient
connections of the itinerar
24-hour Time and Time Zone
The arrival and departure of the airlines are always expressed
in local time.
These are given in the 24-hour system (military time) wherein
hours are expressed in four digits.
Thus, 6:00 a.m. is 0600H (oh-six hundred hours) and 11:30
a.m. is 1130H (eleven thirty hours).
Afternoon hours are expressed as 1300H (thirteen hundred
hours) for 1:00 p.m., 1830H (eighteen thirty hours) for 6:30
p.m. and 2345H (twenty-three forty-five hours) for 11:45 p.m.
It is important to be able to convert time in this
 It is also important to understand International Time
based on the world’s 24-time zones.
 Every degree of longitudes, i.e. the vertical lines
running from north to south or vice-versa in all world
maps, represents one hour time difference from the
How to read the OAG Flight Planner
Departure City (1) – the English spelling of the city of
departure, its airline code and time variation from Greenwich
Mean Time (GMT).
Arrival City (2) – cities served from the point of departure by
through or connecting flights. If the city of arrival has more
than one airport, the name and the code of each is given.
 Flight information (3) – flights are shown in order of departure
time. Through-flights are listed before connecting flights. Some
cities are served by connecting flights only.
Key to the through-flight information:(4-14)
 Validity (16) – flight information is valid between the dates
shown. Through and connecting flights operating for shorter
periods are indicated by first/last date of operation.
 Days of service – M-Monday; T-Tuesday; W-Wednesday;
ThThursday; F-Friday; S-Saturday and Sun-Sunday.
 Departure and Arrival times (17-23) – Bold type is used for
departure time from the city of origin and arrival at the final
destination. Arrival and departure times at transfer connection
airports are shown.
Booking Card for
The Booking Card according to
Claravall (2008):
 is the working form of the Operations
is a complete record of all requirements of the
passenger, and provides a history of actions
taken, confirmation, option dates, and relevant
Guidelines below
in filling out and
the form.
 Date – write the date the card is issued.
Reference number – write the assigned
reference numbers, if any. Some
organizations do not write anything in this
box unless a deposit payment has been
Name(s) – write passenger’s family name,
followed by a slash, the first name and title.
Home address, phone number, email address
 Company name, address, and contact person – if the
transaction is an official company travel, write the
company name, address, and contact person. Include
the company phone and fax numbers.
Flight Itinerary – this is the flight schedule requested
to be included in the client’s itinerary. Include here the
dates of travel, to and from, flight number, class, ETD
(estimated time of departure) and ETA (estimated time
of arrival), status, options and PNR (passenger’s
number record)
Hotel accommodations – this is a list of hotel
requirements, including number of rooms and applicable
room rates. Details like city, arrival, departure, hotel name,
type of room required, rate per room, number of rooms to
be used, number of nights, and total hotel
accommodations are discussed here.
Sightseeing tours – this is a summary of sightseeing tours
requested such as city, dates, sightseeing tour name,
numbers of hours, indicate whether morning, afternoon or
evening, number of passengers, total sightseeing cost per
destination and total sightseeing tours.
Lets Check Your
A. IDENTIFICATION: Identify what is being
described in each item. Write the correct
answer on the space before the number.
WORD FORMATION. Provide the appropriate meaning of
the following acronyms. ( 3 points Each)-

1. ETD
2. ETA
3. OAG
4. GMT
5. PNR

1. Flight itinerary planning

2. OAG Flight Planner
3. Flight Itinerary
4. Hotel accommodations
5. Sightseeing tours
1. ETD – Estimated Time of
2. ETA – Estimated Time of
3. OAG –Official Airline Guide
4. GMT - Greenwich Mean Time
5. PNR – Passengers Number

Prepare a self-help brochure or leaflet on

how counter-counseling is done