Quality Control

Dr. Everette S. Gardner, Jr.

 x Correlation:
Strong positive
x x Positive
x Negative
x x
* Strong negative
Engineering Competitive

Check force on

Acoustic trans.,
Energy needed
evaluation

to open door
characteristics

level ground
x = Us

resistance
Door seal
A = Comp. A

window
B = Comp. B
Customer (5 is best)
requirements 1 2 3 4 5
Easy to close 7 x AB
Stays open on a hill 5 x AB
Easy to open 3 x AB
Doesn’t leak in rain 3 A xB
No road noise 2 x A B
Importance weighting 10 6 6 9 2 3 Relationships:
Strong = 9

Reduce energy
Reduce force Medium = 3
current level

Target values

to 7.5 ft/lb
Small = 1
Maintain

to 9 lb.

5 BA Source: Based on John R. Hauser

4 B BA B xA x and Don Clausing, “The House of
Technical evaluation A x B B
3 A x Quality,” Harvard Business Review,
(5 is best) May-June 1988.
2 x x A
1
Quality 2
Taguchi analysis
Loss function
L(x) = k(x-T)2
where
x = any individual value of the quality characteristic
T = target quality value
k = constant = L(x) / (x-T)2

Average or expected loss, variance known

E[L(x)] = k(σ2 + D2)
where
σ2 = Variance of quality characteristic
D2 = ( x – T)2

Note: x is the mean quality characteristic. D2 is zero if the mean

equals the target.
Quality 3
Taguchi analysis (cont.)
Average or expected loss, variance unkown
E[L(x)] = k[Σ ( x – T)2 / n]

When smaller is better (e.g., percent of impurities)

L(x) = kx2

When larger is better (e.g., product life)

L(x) = k (1/x2)

Quality 4
Introduction to quality control charts
Definitions
• Variables Measurements on a continuous scale, such as length or
weight
• Attributes Integer counts of quality characteristics, such as nbr. good or
bad
• Defect A single non-conforming quality characteristic, such as a
blemish
• Defective A physical unit that contains one or more defects

Types of control charts

Data monitored Chart name Sample size
• Mean, range of sample variables MR-CHART 2 to 5 units
• Individual variables I-CHART 1 unit
• % of defective units in a sample P-CHART at least 100 units
• Number of defects per unit C/U-CHART 1 or more units
Quality 5
Sample mean
value

0.13% Upper control limit

Normal
99.74% Process mean tolerance
of
process
Lower control limit

0.13%

0 1 2 3 4 5 6 7 8
Sample number

Quality 6
Reference guide to control factors
n A A2 D3 D4 d2 d3
2 2.121 1.880 0 3.267 1.128 0.853
3 1.732 1.023 0 2.574 1.693 0.888
4 1.500 0.729 0 2.282 2.059 0.880
5 1.342 0.577 0 2.114 2.316 0.864

• Control factors are used to convert the mean of sample ranges

( R ) to:
(1) standard deviation estimates for individual observations,
and
(2) standard error estimates for means and ranges of samples

For example, an estimate of the population standard deviation

of individual observations (σx) is:
σx = R / d2

Quality 7
 Reference guide to control factors
(cont.)
• Note that control factors depend on the sample size n.

• Relationships amongst control factors:

A2 = 3 / (d2 x n1/2)
D4 = 1 + 3 x d3/d2
D3 = 1 – 3 x d3/d2, unless the result is negative, then D3 = 0

A = 3 / n1/2
D2 = d2 + 3d3
D1 = d2 – 3d3, unless the result is negative, then D1 = 0

Quality 8
Process capability analysis
1. Compute the mean of sample means ( X ).

2. Compute the mean of sample ranges ( R ).

3. Estimate the population standard deviation (σx):

σx = R / d2

4. Estimate the natural tolerance of the process:

Natural tolerance = 6σx

5. Determine the specification limits:

USL = Upper specification limit
LSL = Lower specification limit

Quality 9
Process capability analysis (cont.)
6. Compute capability indices:
Process capability potential
Cp = (USL – LSL) / 6σx

Upper capability index

CpU = (USL – X ) / 3σx

Lower capability index

CpL = ( X – LSL) / 3σx

Process capability index

Cpk = Minimum (CpU, CpL)

Quality 10
Mean-Range control chart
MR-CHART
1. Compute the mean of sample means ( X ).

2. Compute the mean of sample ranges ( R ).

3. Set 3-std.-dev. control limits for the sample means:

UCL = X + A2R
LCL = X – A2R

4. Set 3-std.-dev. control limits for the sample ranges:

UCL = D4R
LCL = D3R

Quality 11
Control chart for percentage defective
in a sample — P-CHART
1. Compute the mean percentage defective ( P ) for all samples:
P = Total nbr. of units defective / Total nbr. of units sampled

2. Compute an individual standard error (SP ) for each sample:

SP = [( P (1-P ))/n]1/2

Note: n is the sample size, not the total units sampled.

If n is constant, each sample has the same standard error.

3. Set 3-std.-dev. control limits:

UCL = P + 3SP
LCL = P – 3SP
Quality 12
Control chart for individual
observations — I-CHART
1. Compute the mean observation value ( X )
X = Sum of observation values / N
where N is the number of observations

2. Compute moving range absolute values, starting at obs. nbr. 2:

Moving range for obs. 2 = obs. 2 – obs. 1
Moving range for obs. 3 = obs. 3 – obs. 2
…
Moving range for obs. N = obs. N – obs. N – 1

3. Compute the mean of the moving ranges ( R ):

R = Sum of the moving ranges / N – 1
Quality 13
Control chart for individual
observations — I-CHART (cont.)
4. Estimate the population standard deviation (σX):
σX = R / d2
Note: Sample size is always 2, so d2 = 1.128.

5. Set 3-std.-dev. control limits:

UCL = X + 3σX
LCL = X – 3σX

Quality 14
Control chart for number of defects
per unit — C/U-CHART
1. Compute the mean nbr. of defects per unit ( C ) for all samples:
C = Total nbr. of defects observed / Total nbr. of units sampled

2. Compute an individual standard error for each sample:

SC = ( C / n)1/2
Note: n is the sample size, not the total units sampled.
If n is constant, each sample has the same standard error.

3. Set 3-std.-dev. control limits:

UCL = C + 3SC
LCL = C – 3SC

Notes:
● If the sample size is constant, the chart is a C-CHART.
● If the sample size varies, the chart is a U-CHART.
● Computations are the same in either case.
Quality 15
Seasonal adjustment of quality
observations
1. Compute a 4-quarter or 12-month moving average. Position the first
average as follows:
a. Quarterly: Place the first average opposite the 3rd quarter. The first
2 quarters and the last quarter have no moving average.
b. Monthly: Place the first average opposite the 7th month. The first 6
months and the last 5 months have no moving average.

2. Divide each data observation by the corresponding moving average.

3. Compute a mean ratio for each quarter or month.

4. Compute a normalization factor to adjust the mean ratios so that they sum
to 4 (quarterly) or 12 (monthly):
a. Quarterly: Normalization factor = 4 / Sum of mean ratios
b. Monthly: Normalization factor = 12 / Sum of mean ratios

Quality 16
Seasonal adjustment of quality
observations (cont.)
5. Multiply each mean ratio by the normalization factor to get a set
of final seasonal indices. Each quarter or month has an
individual index.

6. Deseasonalize each data observation by dividing by the

appropriate seasonal index.

7. Develop a control chart for the deseasonalized (seasonally-

adjusted) data.

Quality 17
Seasonal adjustment illustrated: 3 years
of quarterly sales of Wolfpack Red Soda
Step 1. Moving averages
t Qtr. Xt 4-Qtr. moving average
1 1 53 NA
2 2 83 NA
3 3 95 (53 + 83 + 95 + 72) / 4 = 75.75
4 4 72 (83 + 95 + 72 + 50) / 4 = 75.00

5 1 50 (95 + 72 + 50 + 75) / 4 = 73.00

6 2 75 (72 + 50 + 75 + 102) / 4 = 74.75
7 3 102 (50 + 75 + 102 + 66) / 4 = 73.25
8 4 66 (75 + 102 + 66 + 55) / 4 = 74.50

9 1 55 (102 + 66 + 55 + 81) / 4 = 76.00

10 2 81 (66 + 55 + 81 + 93) / 4 = 73.75
11 3 93 (55 + 81 + 93 + 76) / 4 = 76.25
12 4 76 NA
Quality 18
Seasonal adjustment illustrated: 3 years
of quarterly sales of Wolfpack Red Soda
Step 2. Ratios
Ratio = Xt / Average
NA
NA
95 / 75.75 = 1.2541
72 / 75.00 = 0.9600

50 / 73.00 = 0.6849
75 / 74.75 = 1.0033
102 / 73.25 = 1.3925
66 / 74.50 = 0.8859

55 / 76.00 = 0.7237
81 / 73.75 = 1.0983
93 / 76.25 = 1.2197
NA
Quality 19
Seasonal adjustment illustrated: 3 years
of quarterly sales of Wolfpack Red Soda
Step 3. Mean ratios
Qtr. Sum of ratios for each qtr. / Nbr.
1 (0.6849 + 0.7237) / 2 = 0.7043
2 (1.0033 + 1.0983) / 2 = 1.0508
3 (1.2542 + 1.3925 + 1.2197) / 3 = 1.2888
4 (0.9600 + 0.8859) / 2 = 0.9230

Sum of mean ratios = 3.9669

Step 4. Normalization Factor

Factor = 4 / (Sum of mean ratios)
Factor = 4 / 3.9669 = 1.0083

Quality 20
Seasonal adjustment illustrated: 3 years
of quarterly sales of Wolfpack Red Soda
Step 5. Final seasonal indices
Qtr. Mean ratio x Factor = Index
1 0.7043 x 1.0083 = 0.7101
2 1.0508 x 1.0083 = 1.0595
3 1.2888 x 1.0083 = 1.2995
4 0.9230 x 1.0083 = 0.9307

Sum of indices = 3.9998

Quality 21
Seasonal adjustment illustrated: 3 years
of quarterly sales of Wolfpack Red Soda
Step 6. Deseasonalize data
t Qtr. Xt / Index = Des. Xt
1 1 53 / 0.7101 = 74.6
2 2 83 / 1.0595 = 78.3
3 3 95 / 1.2995 = 73.1
4 4 72 / 0.9307 = 77.4

5 1 50 / 0.7101 = 70.4
6 2 75 / 1.0595 = 70.8
7 3 102 / 1.2995 = 78.5
8 4 66 / 0.9307 = 70.9

9 1 55 / 0.7101 = 77.5
10 2 81 / 1.0595 = 76.5
11 3 93 / 1.2995 = 71.6
12 4 76 / 0.9307 = 81.7
Quality 22
How to start up a control chart system
1. Identify quality characteristics.

2. Choose a quality indicator.

3. Choose the type of chart.

4. Decide when to sample.

5. Choose a sample size.

6. Collect representative data.

7. If data are seasonal, perform seasonal adjustment.

8. Graph the data and adjust for outliers.

Quality 23
How to start up a control chart system
(cont.)
9. Compute control limits

10. Investigate and adjust special-cause variation.

11. Divide data into two samples and test stability of limits.

12. If data are variables, perform a process capability study:

a. Estimate the population standard deviation.
b. Estimate natural tolerance.
c. Compute process capability indices.
d. Check individual observations against specifications.

13. Return to step 1.

Quality 24
 Quick reference to quality formulas
• Control factors
n A A2 D3 D4 d2 d3
2 2.121 1.880 0 3.267 1.128 0.853
3 1.732 1.023 0 2.574 1.693 0.888
4 1.500 0.729 0 2.282 2.059 0.880
5 1.342 0.577 0 2.114 2.316 0.864

• Process capability analysis

σx = R / d2
Cp = (USL – LSL) / 6σx CpU = (USL – X ) / 3σx
CpL = ( X – LSL) / 3σx Cpk = Minimum (CpU, CpL)

Quality 25
 Quick reference to quality formulas
(cont.)
• Means and ranges
UCL = X + A2R UCL = D4R
LCL = X – A2R LCL = D3R

• Percentage defective in a sample

SP = [( P (1-P ))/n]1/2 UCL = P + 3SP
LCL = P – 3SP

• Individual quality observations

σx = R / d2 UCL = X + 3σX
LCL = X – 3σX

• Number of defects per unit

SC = ( C / n)1/2 UCL = C + 3SC
LCL = C – 3SC
Quality 26