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Check force on
Acoustic trans.,
Energy needed
evaluation
to open door
characteristics
level ground
x = Us
resistance
Door seal
A = Comp. A
window
B = Comp. B
Customer (5 is best)
requirements 1 2 3 4 5
Easy to close 7 x AB
Stays open on a hill 5 x AB
Easy to open 3 x AB
Doesn’t leak in rain 3 A xB
No road noise 2 x A B
Importance weighting 10 6 6 9 2 3 Relationships:
Strong = 9
Reduce energy
Reduce force Medium = 3
current level
Target values
to 7.5 ft/lb
Small = 1
Maintain
to 9 lb.
Quality 4
Introduction to quality control charts
Definitions
• Variables Measurements on a continuous scale, such as length or
weight
• Attributes Integer counts of quality characteristics, such as nbr. good or
bad
• Defect A single non-conforming quality characteristic, such as a
blemish
• Defective A physical unit that contains one or more defects
Normal
99.74% Process mean tolerance
of
process
Lower control limit
0.13%
0 1 2 3 4 5 6 7 8
Sample number
Quality 6
Reference guide to control factors
n A A2 D3 D4 d2 d3
2 2.121 1.880 0 3.267 1.128 0.853
3 1.732 1.023 0 2.574 1.693 0.888
4 1.500 0.729 0 2.282 2.059 0.880
5 1.342 0.577 0 2.114 2.316 0.864
Quality 7
Reference guide to control factors
(cont.)
• Note that control factors depend on the sample size n.
A = 3 / n1/2
D2 = d2 + 3d3
D1 = d2 – 3d3, unless the result is negative, then D1 = 0
Quality 8
Process capability analysis
1. Compute the mean of sample means ( X ).
Quality 9
Process capability analysis (cont.)
6. Compute capability indices:
Process capability potential
Cp = (USL – LSL) / 6σx
Quality 10
Mean-Range control chart
MR-CHART
1. Compute the mean of sample means ( X ).
Quality 11
Control chart for percentage defective
in a sample — P-CHART
1. Compute the mean percentage defective ( P ) for all samples:
P = Total nbr. of units defective / Total nbr. of units sampled
Quality 14
Control chart for number of defects
per unit — C/U-CHART
1. Compute the mean nbr. of defects per unit ( C ) for all samples:
C = Total nbr. of defects observed / Total nbr. of units sampled
Notes:
● If the sample size is constant, the chart is a C-CHART.
● If the sample size varies, the chart is a U-CHART.
● Computations are the same in either case.
Quality 15
Quick reference to quality formulas
• Control factors
n A A2 D3 D4 d2 d3
2 2.121 1.880 0 3.267 1.128 0.853
3 1.732 1.023 0 2.574 1.693 0.888
4 1.500 0.729 0 2.282 2.059 0.880
5 1.342 0.577 0 2.114 2.316 0.864
Quality 16
Quick reference to quality formulas
(cont.)
• Means and ranges
UCL = X + A2R UCL = D4R
LCL = X – A2R LCL = D3R
Quality 18
Multiplicative seasonal adjustment
1. Compute moving average based on length of seasonality (4
quarters or 12 months).
2. Divide actual data by corresponding moving average.
3. Average ratios to eliminate randomness.
4. Compute normalization factor to adjust mean ratios so they
sum to 4 (quarterly data) or 12 (monthly data).
5. Multiply mean ratios by normalization factor to get final
seasonal indexes.
6. Deseasonalize data by dividing by the seasonal index.
7. Forecast deseasonalized data.
8. Seasonalize forecasts from step 7 to get final forecasts.
Quality 19
Additive seasonality
The seasonal index is the expected difference
between actual data and the average for the year.
Quality 20
Additive seasonal adjustment
1. Compute moving average based on length of seasonality
(4 quarters or 12 months).
2. Compute differences: Actual data - moving average.
3. Average differences to eliminate randomness.
4. Compute normalization factor to adjust mean differences so
they sum to zero.
5. Compute final indexes: Mean difference – normalization
factor.
6. Deseasonalize data: Actual data – seasonal index.
7. Forecast deseasonalized data.
8. Seasonalize forecasts from step 7 to get final forecasts.
Quality 21
How to start up a control chart system
1. Identify quality characteristics.
11. Divide data into two samples and test stability of limits.
Quality 23