UNLEASH YOUR

LEADERSHIP POTENTIAL

LEADERSHIP TRAINING AND DEVELOPMENT

 WHAT IS LEADERSHIP?
Leadership is Influence, nothing more, nothing less.
John Maxwell

Leadership is the ability to obtain followers

James C. Georges
5 LEVELS OF LEADERSHIP

5.PINNACLE

4. PEOPLE
DEVELOPMENT
3. PRODUCTION

2. PERMISSION

1. POSITION
LEVEL 1 : POSITION/ RIGHTS

 Know your job description thoroughly

 Be aware of the history of the organization
 Relate the organization’s history to the people of the
organization
 Accept Responsibility
 Do your job with consistent excellence
 Do more than expected
 Offer creative ideas for change and improvement.
LEVEL 2 : PERMISSION /
RELATIONSHIP

 Possess a genuine love for people.

 Make those who work with you more successful
 See through other people’s eyes
 Love people more than procedures
 Do “win – win” or don’t do it
 Include others in your journey
 Deal wisely with defficult people
LEVEL 3 : PRODUCTION /
RESULTS

 Initiate and accept responsibility for growth

 Develop and follow a statement of purpose
 Make your job description and energy an integral part of the
statement of purpose.
 Develop accountability for results, beginning with yourself.
 Know and do the things that give a high return
 Communicate the strategy and vision of the organization.
 Become a change agent, and understand timing
 Make the difficult decisions that will make a difference.
LEVEL 4 : PEOPLE DEVELOPMENT /
REPRODUCTION

 Realize that people are your most valuable asset.

 Place a priority on developing people.
 Be a model for others to follow
 Pour your leadership efforts into the top 20 percent of your
people.
 Expose key leaders to growth opportunities
 Be able to attract other winners/ producers to the common
goal.
 Surround yourself with an inner core that complements your
leadership.
LEVEL 5 : PINNACLE / RESPECT

 Your followers are loyal and sacrificial

 You have spent years mentoring and molding
leaders
 You have become a statesman/consultant, and are
sought out by others.
 Your greatest joy comes from watching others grow
and develop.
 You transcend the organization.
PRIORITIES

• Success can be defined as the progressive realization

of a pre-determined goal.
• Pareto principle application 20/80 rule.
PRIORITIES

TIME
• 20 percent of our time produces 80% of the results.

COUNSELING
• 20 percent of the people take up 80% of our time

PRODUCTS
• 20 percent of the products bring in 80% of the profit

READING
• 20 percent of the book contains 80% of the content

JOB
• 20 percent of our work gives us 80% of our satisfaction
PRIORITIES

• 20 percent of the presentation produces 80% of

SPEECH the impact.

• 20 percent of the people will give 80% of the

DONATIONS money

• 20 percent of the people will make 80% of the

LEADERSHIP decisions

• 20 percent of the people will eat 80% of the food

PICNIC
PRIORITIES

• HIGH • LOW
URGENCY URGENCY

HIGH HIGH
IMPORTANCE IMPORTANCE

LOW LOW
IMPORTANCE IMPORTANCE

• HIGH • LOW
URGENCY URGENCY
PRIORITIES

• Frozen delivery arrived

• Telephone rings
• Customer is looking for manager for possible BO
• Customer is looking for manager for complaint
• Cashier is asking for emergency cut-off
• Kitchen has a lot of pending orders
• Walk-in freezer break down
• Some of the dining lights are off
• No audible sounds at the dining area
• Crew from nearby store is waiting for a borrowed item.
• GM/ AM is asking for data needed asap.
INTEGRITY

The state of being complete, unified – dictionary

A person with integrity does not have divided
loyalties(duplicity) nor is she/ he merely pretending
(hypocrisy). Identified as single minded. Have nothing
to hide and nothing to fear. Their lives are open books.
INTEGRITY

WHAT I SAY WHAT I DO WHAT WILL HAPPEN

“ Be at work on time.” I arrive at work on time They will be on time

“ Be positive. “ I exhibit a positive attitude They will be positive

“ Put the customer first” I put the customer first They will put the customer
first.
INTEGRITY

WHAT I SAY WHAT I DO WHAT WILL HAPPEN

“ Be at work on time.” I arrive at work late Some will be on time,

some won’t

“ Be positive. “ I exhibit a negative Some will be positive,

attitude some won’t

“ Put the customer first” I put myself first Some will put customers
first; some won’t.
IMPORTANCE OF INTEGRITY

HIGH
INFLUENCE
VALUE

FACILITATES
IS A HARD-WON
HIGH
ACHIEVEMENT
STANDARDS

BUILDS TRUST

HELPS A
RESULTS IN
LEADER BE
SOLID
CREDIBLE, NOT
REPUTATION
JUST CLEVER
MEANS LIVING
IT MYSELF
BEFORE
LEADING
OTHERS
 CREATING POSITIVE CHANGE
PROFILE OF A LEADER IN TROUBLE

• Has a poor understanding of people

• Lacks imagination
• Has personal problems
• Passes the buck
• Feels secure and satisfied
• Is not organized
• Flies into rages
• Will not take a risk
• Is insecure and defensive
• Stays inflexible
• Has no team spirit
• Fights change
WHY PEOPLE DO NOT PERFORM
THE WAY THEY SHOULD

They do not know what they are supposed to do

They do not know how to do it

They do not know why they should

There are obstacles beyond their control

ACTVITY

1. WRITE THE NAME

OF A FRIEND WHOM
YOU GREATLY
ADMIRE

2. WRITE ONE THING

THAT YOU ADMIRE
MOST ABOUT THAT
FRIEND
 ACTVITY 2

____ Do I allow the speaker to finish without interrupting?

_____Do I listen “between the lines,” that is, for the subtext?
_____When writing a message, do I listen for and write down the
key facts and phrases?
_____Do I repeat what the person just said to clarify the meaning?
_____Do I avoid getting hostile and/or agitated when I disagree
with the speaker?
_____Do I tune out distractions when listening?
_____Do I make an effort to seem interested in what the other person is
saying?
 ACTVITY 2

26 or higher : You are an excellent listener

22-25: Better than average score
18-21: Room for Improvement
17 or lower: Get out there right away and practice your
listening.
PICTURE OF WINNING TEAM

Have great leaders

Pick good people

Play to win

Make other team members more successful

Keep improving
PICTURE OF WINNING TEAM

Trying to be liked rather than respected

Not asking team members for advice and help

Thwarting personal talent by emphasizing rules rather than skills

Not keeping criticism constructive

Not developing a sense of responsibility in team members

Treating everyone the same way

Failing to keep people informed

THANK YOU!
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